Steadily

Steadily Insurance Company

Caution to anyone choosing to use Steadily Insurance. I worked with one of their representatives to put insurance in place at my rental property located in Orange Beach, AL. The initial quote came in at $11,533, which I verified the details of with my assigned agent and asked what I needed to do to initiate the process. He sent me the finance option, which included my down payment of $2999.53, to which I agreed and then asked when I should cancel my current policy. Based on all the information I was given by phone and email, I set my policy to cancel on 5/08/24 and approved the down payment charge on my card on 5/05/24. On the morning of 5/08, I received an email verification to which I replied, confirming everything was correct. At 1:35 PM, I emailed requesting proof that my insurance was in place. At 5:35 PM, he replied that everything was good and should be finalized by that afternoon or the latest by Friday morning.

Early the next morning, I received an email stating the company would not honor my policy but they had another one that they could place me with immediately, but at a rate of $14,374. I then emailed and called the representative to express my concern that this appeared to be a bait and switch tactic and mentioned that if needed, I would get my attorney involved. He replied that he was working with his management to resolve this issue, which he agreed was poor business practice.

I called that afternoon to check on my policy before going into the weekend, especially since I had renters checking in. I got no reply through the weekend, so I found another company on Saturday that quoted me $11,755.00 and was able to put my insurance in place within one hour.

I emailed my Steadily representative immediately and requested that my $2999.53 be reimbursed. I got no reply, so I emailed again on Monday morning, where I got a reply instructing me to contact Steadily directly. After contacting the billing department, they said that my complaint had been sent to management. I asked where my money was, and he said it was tied up with a third party and might take at least 60 days to get my money returned. I have called the representative and emailed with no further communication.

I would be very cautious of engaging with Steadily, especially during the initial quoting and payment process.

I've been landlording for six years. I am pretty sure Steadily and its underwriter, Fortegra, are frauds. I filed a claim regarding damages—kitchen appliance damage, drywall damage—that occurred at a rental property. Usually, those types of damages would be reimbursed without much question. Steadily and Fortegra believed they were wear and tear and rejected it. Terminate your policy immediately and submit a complaint if you were treated unfairly.