Tucson Federal Credit Union (TFCU) was established in 1937. TFCU serves anyone who lives, works, worships, volunteers, or attends school in Pima County and their immediate families and household members. As a not-for-profit financial cooperative, they exist to serve their members instead of increasing their profits. TFCU does not issue stock or pay dividends... show more
Eligibility
Find out if you are eligible to join Tucson Federal Credit Union.
Tucson Federal Credit Union Reviews
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4.0
39 reviews
39 reviews
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Tucson Federal Credit Union
njreaves56 @njreaves56
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1 Star Rating
I set up an external transfer that didn't go through, and no one has been able to figure out where it is. This is the essence of what a financial institution should not be. Right?
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Product: Tucson Federal Credit Union Checking
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Tucson Federal Credit Union
kjohnson4513 @kjohnson4513
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1 Star Rating
What should have been a straightforward car loan process turned into one of the most frustrating and poorly managed customer service experiences I've ever had. I applied for a loan on June 23rd and didn't hear from anyone until June 30th. I promptly submitted all required documents, then heard nothing for 10 days—until I followed up twice asking for a status update.
When I finally spoke to the loan officer, Andres Portillo, he was unwilling to provide a basic loan quote unless I first made decisions about optional add-ons like GAP coverage and warranties. He even complained about the inconvenience of having to send the information via email. This lack of professionalism was shocking.
Despite more follow-ups, I still couldn't get the necessary quote. With my lease expiring soon, I had to request a new loan officer. Thankfully, Megan Rader stepped in and was much more responsive. She quickly provided the quote and loan documents. However, even after she assured me she would handle a temporary vehicle registration permit (which was about to expire), nothing was done. I had to follow up again, only to learn that no action had been taken—leaving me to deal with the issue on my own.
This entire experience was disorganized, frustrating, and a complete failure in customer service. I expected more from a credit union. I would not recommend them based on this experience.
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Product: Tucson Federal Credit Union Car Loans
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Tucson Federal Credit Union
hanginintucson @hanginintucson
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2 Star Rating
Their advertising claims to be "better than a bank" when, in reality, they are much worse with charging fees, limiting the number and amount of ACH transfers that you can do each month to and from your accounts. These guys are unbelievable; I paid off my truck loan and closed all of my accounts with them. I have simply had enough of these guys.
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Product: Tucson Federal Credit Union Savings
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Tucson Federal Credit Union
IAm Coding @devjclosterman
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5 Star Rating
Firstly, this is the only company that would approve my loan. Secondly, when I walked in to pay my bill, it was hands down the best place I have ever been. Everyone was so kind and awesome. I look forward to paying my bill each month just because this place is so amazing.
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Product: Tucson Federal Credit Union Car Loans
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Tucson Federal Credit Union
_762032 @_762032
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4 Star Rating
very good bank had no problem about my car loans going in tommaro to apply for a home. dont see any problem very nice people to deal with
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Product: Tucson Federal Credit Union Mortgages
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Tucson Federal Credit Union
Paige Carson @paigec22
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5 Star Rating
I have had multiple car loans, a signature loan and done banking with Tucson Federal Credit Union for years. I have never had a problem or complication with their services. From the application process to the online payments, set up to monthly completion has always been simple and straightforward. I have found it is quick to get ahold of an actual person when I have had questions. The interest rates are always competitive or lower than other banks. I like the easy bank use as well as the personable staff I have encountered each time visiting a branch. My father started me at TFCU after his positive experiences and I will guide my sons towards starting an account here as well.
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Tucson Federal Credit Union
Paul Hunter @phunt555
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3 Star Rating
Overall I am very satisfied account with Tucson Federal Credit Union. I opened the account up a year ago after having trouble with another bank and they were very pleasant and even though I have bad credit they had no problem with the application process. I would suggest a credit union to anyone with financial trouble because they tend to offer better interest rates on loans, have better customer service and more personable staff. They didn't have any of the ridiculous fees I've dealt with from other banks. I love it.
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Product: Tucson Federal Credit Union Checking
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Tucson Federal Credit Union
Steven @piniella14
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5 Star Rating
I closed my accounts at another credit union because it had changed hands and Tucson Federal Credit Union welcomed me as a new customer. The enrollment process was very easy and by paying TFCU $5 a month for a year, I improved my credit rating. The online banking services are great for me because they help me monitor my accounts and are extremely convenient. Whenever I''ve had a problem (which is rare), TFCU employees were very helpful and polite. I highly recommend TFCU to others.
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Tucson Federal Credit Union
Cambria Mraz @CambriaX
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4 Star Rating
When I was 19 I got my first car loan through Tucson Federal Credit Union. The car dealership worked as a middle man and got me an excellent interest rate on a 48 month loan with a small down payment. It seemed like TFCU was willing to give me a chance and I really appreciated that. Every time I had an issue it was quickly resolved with a phone call to customer service. All of the representatives I spoke to were very knowledgeable and helpful. When I was going through financial difficulties they were more than happy to work with me, when they could have repossessed my car instead. My experience with them was great and I can highly recommend Tucson Federal Credit Union.
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Product: Tucson Federal Credit Union Car Loans
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Tucson Federal Credit Union
Gabe LaBounty @gjlabounty
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5 Star Rating
I love how much more personal credit unions are than corporate banks, and these guys take the cake. I’m always greeted courteously whether I come in or I’m just calling. They really have your interests at heart since credit union members are the stockholders. They never try to ‘upsell’ you on any special offers, but all of their info is available as brochures. The fact that they don’t have online banking is a bit of a bummer, but the service alone is enough to make me give that up. Never underestimate the effectiveness of good people in a well-run institution.
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Product: Tucson Federal Credit Union Checking
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Tucson Federal Credit Union
Frank @fwallet
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4 Star Rating
These guys are great. I switched from Wells Fargo last year and couldn't be happier. First, all the employees are extremely friendly and courteous and shockingly seem to remember your name if you come in enough. They handle their deposits quickly and I never feel like I'm being sold something when I go in there to handle my business. In my opinion, the online downside is the lack of robust online banking. However, I've been told that is changing, so in the future I suspect this won't be an issue. Regardless, I would not hesitate to recommend them if you are looking to get away from the endless fees and terrible customer service of big banks.
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Product: Tucson Federal Credit Union Checking
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Tucson Federal Credit Union
Alex Montminy @alex85739
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4 Star Rating
Love these guys as my credit union. Every time I go in they are so helpful and courteous. They make me want to keep coming back. I couldn't imagine banking with anyone else. I switched from another credit union hoping that this one would be better and it definitely is. I would recommend these guys to anyone on the market for a new bank account. We also went through getting pre-approved for an auto loan with them and they were very helpful when we went in. I wish I had known about them sooner so I could have switched earlier than I did.
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Product: Tucson Federal Credit Union Checking
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Tucson Federal Credit Union
Bridget @BriRN
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5 Star Rating
Tucson Federal Credit Union is a great place to handle your banking needs. Their customer service is outstanding! They always greet their customers with great service, not to mention fast service as well. I always go to the bank on Fridays after work and never spend more than ten minutes there handling all my deposits. You would think being a Friday the bank would be very busy but it's the way the bank handles their customers! I would recommend this credit union to any of my family or friends. They are the only bank that would accept me for a checking account!
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Product: Tucson Federal Credit Union Checking
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Tucson Federal Credit Union
Kyla @kmnorris
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4 Star Rating
I keep a savings account here and have found the customer service impeccable; my money has always been well taken care of. I have never had a single problem with them. Tucson Federal Credit Union has always been wonderful to me. They are fast, efficient, willing to help you above and beyond. I was out of town and unable to pull cash out of my regular bank account, I called Tucson Federal Credit Union and they contacted another credit union and allowed them access to my account so I could pull cash out and not be stranded in another town! Thank you!!
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Product: Tucson Federal Credit Union Savings & CDs
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Review Tucson Federal Credit Union
Tucson Federal Credit Union Offers
Car Loans
Checking
Credit Cards
Home Equity
Investments
Mortgages
Personal Loans
Savings
CDs
Student Loans
Tucson Federal Credit Union Q&A(4 questions)
Get answers to your questions about Tucson Federal Credit Union below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
The Tucson Federal Credit Union savings account offers an APY of 0.05%. It requires a minimum balance of $5 to earn dividends, and to bank with Tucson Federal Credit Union, you must meet its eligibility requirements.
Keep in mind that rates can change without prior notice. For the most up‑to‑date information, visit the Tucson Federal Credit Union website or contact its customer service by phone at (800) 303-8328.
You can compare the best savings accounts here on WalletHub to ensure that whatever decision you go for really fits your goals.
No, Tucson Federal Credit Union does not offer special services for U of A students.
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