United Federal Credit Union

We used to LOVE UFCU. Small, personal, great service.
They have grown and recently 'upgraded' their software. This new upgrade has been nothing short of a nightmare. We hate it and wish they had left things as they were. Statements used to be available on the first of the month for the prior month. Now, they are rarely ready during the first week after the close of the month. We had personal and work related expense accounts that were nicely separate. Now they are a mixed mess. We really are trying to give them time to straighten things out because we like the folks at our local branch, but it's been being 'worked on' for months now and we have about had enough. I only give 2 stars because we do like our local folks. Unfortunately, they cannot fix these problems on the local level.

They are crooks and will charge you a late payment of $40 if a day late. I was never late and somehow accumulated over $540 in late payments they decided to tack onto the end bill. I let them reposess it.

If you plan to open a business account with UFCU, DO NOT DO IT!! The bank lacks in systems to operate business transfer, wire-transfer, ACH and everything else. Awful chat service which ever requires you go to a local branch to confirm you own identity. I DO NOT RECOMMEND operating any business using UFCU!!

Greatest people to work with. I recommend them to anyone. Super Super nice and will assist with any money matters. I’ve been with them now a little over 3 yrs.

Excellent rates! I have had several vehicles financed through the credit union. I have been pleased every time. I will continue to do business with them.

i love this bank we even have a atm at work been having this account for 5 years they have rewards when you shop they gift you with gifts and gift cards with points the help you with your credit send a call if something doesnt look right on your account

Love UFCU they are a great bank who just wants to help. They took all my high interest rate loans and gave me great interest rates on them.

My husband and I have a car financed though them and have had the worst time ever. They have gave us such a headache when trying to pay on the loan. We have TRIED to pay online and over the phone but they have not took the money out of my bank account. They are also so hard to get a hold of when we have questions about online services. Also when they call, we answer our phones and they hang up without saying a word. 10/10 do not recommend using them for anything.

According to THIS POS BANK, I am "behind three car payments" when I have a copy of all of my receipts, never once have I been late. I've worked hard on my credit score and they ruined it.. on top of that they said I had no proof of insurance so they took out extra from my bank account. I had insurance on my car since I drove of the dealership. I went to a local bank in Fort Smith, AR to ask why and they said (in a rude manner) that they had no proof of insurance, we gave her copy of the insurance and they still manage to screw me over the car payments. DO NOT FINANCE ANYTHING THROUGH THIS BANK...