Velocity Credit Union

A member who didn't get accepted for a "breakout" loan to pay bills and for some home repairs. They don't care about people's needs; just put money in their credit union, and it's okay. Very disappointed in this credit union!

Velocity credit union is a great place to bank. They treat you like family.Good rates. Nice people. Can’t beat a credit union for loans.

Avoid this incompetent bank. Phone rep set up double payments. Corrected and deleted both. Closed account and payments continue

VCU customer support is inept. They are unable to follow instructions or to replace my credit card after almost 3 weeks. They keep sending it to the WRONG address!

Pay options aren’t the best and you can never get a straight answer. When I first bought the car I had a loan for 6 years now 4 years in I won’t be done paying on it before the end of the loan.

Nothing changed from the new system it’s still a
difficult & different kind of credit union...good luck I have a loan here unfortunately and wish I didn’t...

Velocity took a week to "upgrade" their computers thereby processing my credit card payment late by 3 days. No grace period, just an interest charge...thank you very much.

I called their 800 number and their rep couldn't help because she had a "system error". Nice upgrade.

Hopefully since the governor has declared the state open, I can now use the lobby. Since the pandemic started, wait time is at least 10 minutes per vehicle in the Braker Ln drive thru. Doesn't help the new ATM is broken 50% of the time.

No one should dread going to the bank.

Please do not count on Velocity Credit Union to follow their own Agreements and Disclosures when it comes to protecting your Mastercard Debit or Credit Cards. I have nearly $1.300 stolen from my account and have now been told that since they would not cover the fraudulent charges even though I reported them EXACTLY as I was required to do. I provided evidence, pages and pages of evidence with screenshots and yet they claim it wasn't enough. The real reason they do not want to give me my money back is that there are tons of fees associated with each Mastercard transaction for chargebacks. The company who ripped me off charged my card 99 times, so Velocity would have to pay a bunch of fees. So rather than follow the law and their own Agreements and Disclosures, they are screwing me over. I will be hiring an attorney and filing reports with the FTC as well as the BBB. Velocity will not get away with cheating me. I am so extremely disappointed in a bank that I have always considered exceptional.

DAVID ANCIRA!! This was by far the worst experience I've ever had with the banker and or a bank David was incredibly unprofessional and inappropriate. He left rude messages and emails ,he basically threatened me that if I do not come to the bank at a certain time that there would be "problems" for me that I would have to deal with - I'm very disappointed and will never ever use velocity credit union again.

Before I made the decision to apply for a personal loan at Velocity Credit Union I researched other credit unions and I settled on going with Velocity. Before applying for a personal loan with Velocity I spoke to a loan processor in their loan dept. and she said in order to get the better rate of 6.49% I would need a credit score of 740. Well, I have a credit score of 760 so clearly I qualify for the better rate I,  requested $40,000 they gave me a counter-offer of $10,000 and the lame excuse on why  I don't qualify for $40,000 because, I did not have a track record of prior personal loans. I have several unsecured credit cards with very high limits and they have all been paid back with no late payments, student loans-paid off, I'm a homeowner and I have paid off autos loans.  My answer to them I don't go around getting loans just to be getting a loan clearly my credit is excellent and I have the income to pay it back. So to me they are practicing deceptive trade practice because clearly I qualify for the loan amount. No where on their website does it stipulate that you must have  prior  personal loans. Then they came back with another counter offer of $15,000. My question to the loan processor, If I didn't have any experience why offer me any dollar amount,  I have a business account  with Velocity but I will be closing it as well.  I requested Joelee Washburn the Loan Manager to call me back yesterday, I still haven't received a call back from him,  but  he had a loan processor to call me to tell me his counter-offer.

The worst customer experience when trying to contact them about an emergency or fraud on your account. No direct dial numbers or extensions to get to a human for answers. Inefficient processing of requests for information by phone, extraordinary hold times, unacceptable response times and overall not a safe place to put your money.

This institution is the last place in the world you should trust your income and resources to. Not only is the credit card department incompetent, the rewards points are a scam. There is no one to help you unless you drive to the bank each time there is an issue and expect several issues a year. And if you are not near a location like out of town, state or the country...you are screwed. there is no one at the end of the phone just hold music and automated terminal waiting for nothing. Time to move on for me. I hope this bank has to close its doors because it provides a dis-service to its customers. Their support staff are cowards that could probably not get a job anywhere else. total losers.

I was trying out several credit unions to see which one I liked most. One of these was velocity. Initially, I was very impressed with them. There are no fees on accounts, which is a big plus for me. And with ATMs, they will sometimes waive the fees at other credit unions. So that was very nice. Ultimately, however, the shortage of velocity branches near my home was a deal breaker. So I opted for a credit union that was closer to home. Other than that, I have nothing bad to say about Velocity. My experience with them was nothing but positive.