Volvo Car Financial Services

Inept, incompetent, and rude—overbilling shysters, if you ask me. The worst. They billed for another lease payment after the lease had been satisfied and for a tire that had been replaced with a brand-new one. Then the only solution was for me to prove to them that they made a mistake. Go somewhere else.

Similarly to other reviews, Volvo's unfair policies are astounding. They are unreasonable and create financial hardship for early lease terminations. The staff is rude and unhelpful. If you are thinking of leasing with them, don't.

Three months before my lease's expiry, I received two offers from different car brands to buy my car, since the market value was higher than the residual value. Volvo does not allow you to do that. When I called them, they offered a low figure and said the car's value was lower than the residual value. As a customer, you lose either way. After using them six consecutive times, we decided to switch to another brand.

Volvo's terms are deeply unfair and unreasonable (can't correct the name, can't appeal fines, can't end early without huge above-market costs) and the team is hugely rude, inflexible, and unhelpful. Avoid at all costs.

"Incredibly dishonest handling of lease endings!

One would assume Volvo, being the renowned name that it is, would be credible and reputable in maintaining client-company relationships, especially when desiring to retain customers. However, I was astounded by the lies and misleading information provided by this company's financial department regarding my lease-end proceedings.

To begin, the entire experience was, to my surprise, very unpleasant. I was given the incorrect vehicle when I first negotiated my lease in Manasquan, NJ, and resolving the issue was a nightmare. I took a loss on that and had to keep the extremely basic vehicle that was not what we had agreed upon. This was my first clue that something was amiss at Volvo. Although this was the dealership's fault and not the financial institution's, as months passed, I remained highly dissatisfied with the vehicle, as it was neither what I wanted nor what I had negotiated. I tried to list the vehicle on a lease takeover site, only to be informed by the financial institution that it was not allowed and the only way to exit the vehicle was to trade it in for another one at a Volvo dealership. Essentially, you are trapped to their benefit; otherwise, returning the vehicle would damage your credit. This is very unethical and not what you would expect from a company that supposedly values client convenience and satisfaction over trapping them in a single business deal and potentially affecting your life if you try to improve your circumstances.

After the lease was up, they acted unethically.

They lied about the condition of the car, which was astonishing to me. When I thought the issue was being "disputed," they closed the account and reported the fabricated balance to the financial bureaus, severely damaging my credit history. There were no follow-ups for the dispute—just bill after bill. It was their suggestion to dispute the lease-end report about the vehicle's condition. I was never informed that further steps were required to officially lodge the dispute as per New York State Law. When I sought clarification, they informed me it was not their responsibility and that the details were in the fine print. (Amazing, but this is the angle they took, showing no care to make things right with what one would believe is a 'Valued Customer')

Now, my credit history has been severely affected over a $221 charge. After all this, if and when my score recovers, it's laughable to think I would return to Volvo. I hope at least one person reads my review of this company and chooses never to purchase from them. I give zero stars, disregarding the mandatory one-star rating.

One of the worst companies to lease from. Make sure you take pictures of the car when you return it. They are dishonest and misrepresent the condition of the car at return. Ensure you have a third-party inspection beforehand.

Stuck in a nightmare trying to buy out a lease. Volvo won't endorse the bank check with its payee name and the bank won't recognize the deposit without payee endorsement. Neither will budge. All you get from Volvo and NFCU are call takers. This is my fourth and last Volvo.

Customer support not impressive. Last time I lease/buy a VOLVO! Very bad communication and support. They pretend to offer premium services, but it is very basic.

Worst place ever! I will never ever purchase another vehicle from Volvo in my life. This place cares absolutely nothing about anyone. They are cold, thieves who have no human empathy or care about circumstances. I have leased five other vehicles, and this is worse than you could imagine. I would never even come close to getting another Volvo vehicle ever in my life. I would never recommend this place, not even to an enemy.

I purchased a car for my wife and took advantage of the 90-day finance for a $7,500 tax relief on a hybrid vehicle. The dealership stated there would be no problem transferring the title to her name at the end of the finance period: WRONG. Volvo Financial has an outdated policy of "no third-party titling at the time of payoff," but this is not stated in any contract, payoff information online, or by the dealership. Why? In their own words, "Because we don't offer it." REALLY! That means retitling from my name to my wife's name will cost an additional $4,500, NOT GOOD! See you in court!

I leased a 2022 Polestar 2 and apparently Polestar Financial Services is actually Volvo Car Financial Services. I terminated my lease early because my experience with Polestar was less than stellar. I returned the car on 6/5 to their dealership in Corte Madera, California. Prior to the return of the car, I made my scheduled payment pending payoff by Cadillac, to keep my payment history pristine (Cadillac could not promise payoff would occur by the next payment date). The end result was an overpayment of close to $800.

I previously called and spoke to two separate agents prior to making my June payment, to confirm the timeframe for a refund. In both instances, without any hesitation, I was assured that refunds take no more than 15 days. However, the reality was different. Here we are now, almost three months post vehicle return (today is 8/30) and no refund check has been issued. I have called multiple times, most recently speaking to a supervisor named Christina on 8/23 who assured me that she would check the refund status and follow up with me on 8/26, or perhaps as late as 8/27. No return call was made or received.

I called again on 8/30 and spoke to Corey. She acknowledged Christina's notes from 8/23 and genuinely seemed embarrassed that a supervisor had failed to complete a simple task. Corey advised me that the refund was authorized as of 8/27, but as of today, 8/30, no check has been issued. Now, due to the Labor Day holiday, Corey stated that it is her belief that the check may not be issued until sometime during the following week.

Having plenty of reason at this point to doubt anything that Polestar/Volvo tells me, I have asked for Christina to do what she should have already done and call me back next week once she has confirmed the check is mailed. I'm not holding my breath.

Bravo Polestar/Volvo. You soiled the bed and have mishandled the situation every step of the way, right up to the very end. It takes effort to get things this wrong. Congratulations!

I had an unfortunate situation with Volvo that left me very upset. I acknowledge my fault in missing a payment, but I did not expect Volvo's service to be so tactless and rude to its customers. My car was confiscated without any prior notice regarding the payment.

I repeatedly tried to set up automatic payments, but their system doesn't work properly. After I paid off my overdue balance, they refused to return my car and demanded $42,000. I am truly upset because, while I admit my mistake, I believe they should not have acted so harshly and without warning, especially for the first offense.

Additionally, valuable items were stolen from my car, which adds even more disappointment to the situation. Please reconsider your approach to customer service and improve the functionality of automatic payments to avoid such situations in the future.

Do not lease through VCFS. Reported to collections despite communicating that the check was in the mail and not matched to the correct account. Now working with all three credit bureaus to try and correct the error. There is no way to contact the proper member at VCFS except by going through the main number and all prompts. Unable to speak to leaders, one can only put in a callback request, which never gets returned. They have put me in a situation I have never been in and are unwilling to help correct the issue they created. The dealer is unable to assist as they also have to use the 866 number and have admitted they are difficult to deal with.

BUYER BEWARE! Absolutely fantastic car brand with a deplorable financial services department. I am so conflicted! I love Volvo cars, but I cannot warn anyone away from leasing a VOLVO enough. VCFS charged me for two years of property taxes. I was able to get one year waived, but just barely. They sent me a form by mail with only two days to respond. I had to pay $50 to overnight the form to VCFS in order to avoid taxes that year. The first year waiver was filled out at the dealership, but they failed to turn it in and charged me, the VOLVO car customer. This organization needs to be turned upside down and shaken. It is an absolute shame that this organization will keep me from leasing another Volvo. I love Volvo, but this place is slowly but surely ruining the brand.

SCAM ALERT! You purchase a Volvo thinking it is a Swedish brand, but afterward, you deal with the most incompetent people in the call center (I guess they are in Mobile, AL). The lease return inspection is a scam as well; they do everything to ensure you would never buy a VOLVO again!