Wellington Insurance Group

Wellington Insurance should be forced to close. This is by far the worst company. Wellington does not pay for any claims and always finds a reason to dishonor/deny your claim.

In 2019, my home was destroyed by a windstorm. A tree was lifted completely out of the ground and onto the top of my home. My fence, trampoline, grill, and other items were destroyed. I couldn't get out of the home. Wellington told me that they don't believe the tree hit the home that hard. However, all my pictures and items inside the home on that end fell off the wall. They paid for the pictures, but not for the damage to the home. Then they stated my home was built with damages.

In 2021, my home was hit again by a disaster. This time, they blamed it on previous damages, due to all upgrades not being completed. They increased my insurance significantly and never spoke with me but stated that I should have read the policy renewal.

Save yourself the headache and a lot of money in the future. They will not pay.

I am extremely frustrated and disappointed with Wellington Insurance Group. After our house fire in October, we have been waiting months for reimbursement for Additional Living Expenses (ALE) and for the replacement of our personal property. Despite numerous follow-ups and communication, we have yet to receive the assistance promised to us.

The lack of timely action on their part has caused unnecessary stress for my family during an already difficult time. We have had to relocate multiple times, and our daily lives have been severely disrupted because of the delays in handling our claim.

We have tried to be patient, but at this point, we are incredibly dissatisfied with the lack of support and the constant dragging of feet. This is not the level of service we expected from a reputable company, especially when dealing with something as critical as a home disaster.

I hope that others do not have to go through the same frustrations that we have had to endure. If you value timely service and assistance when facing a crisis, I suggest looking elsewhere.

"I have been with this home insurance company for years. I filed a claim on July 8, 2024, after Hurricane Beryl. My property sustained damage to the entire fencing, which included metal fencing, a destroyed shed, and the roof. The first resolution letter was not completed correctly because it did not include all my damages stated above. The resolution letter only had damages for the wood fence and the destroyed shed and wanted to give me $4,646.68 after depreciation. The depreciation was more than half, but my fence was only about 5-6 years old. I requested that it be redone and include the metal fence and roof damage.

A second resolution letter was done with the correct damages included, and it was only for a $724.00 difference more from the last resolution. This doesn't make any sense other than an attempt to shortchange me. The field adjuster's report was higher than what the insurance is trying to give me, and they could not tell me why. My renewal policy has increased because, according to the company, materials and labor have increased. However, when it is time to pay out claims, they do not want to pay the increased labor and material costs. This claim has been open for over 2 months now, and I am still waiting to receive a fair payout. As this has been taking a long time, I had to pay out of pocket $9,900.00 for the damages beforehand, and they only want to pay out $5,370.90.

If I could give a negative rating, I would. Please everyone, start writing to the Insurance Board. We have been with them for several years. We received a letter regarding debris with a 15-day response time. There were no photos or any evidence provided. My local agent mentioned it was supposedly a satellite inspection. However, they stated if I provided photos of a clean property, statistically this company is not insured, and I would have to switch to Texas FAIR Plan. The Texas FAIR Plan itself indicates they don't have to follow the market and often signifies higher prices. I worked with Allstate, passed the inspection with them, and had insurance. Then, for some reason, they sent a letter in early April cancelling the policy.

Please start writing to the Texas Insurance Board. I will be doing the same.

Claim opened in August 2023, and as of April 3, 2024, I can't get an adjuster to respond. There have been several different adjusters and supposed supervisors since the claim was opened in August 2023. The supervisor's voicemail has a different name and voice message. The roof is severely damaged, and the estimator sent out missed many things that are critical to the roof repair, plus all non-roof related items that were destroyed by the tornado at the property. The phone number associated with our account does not belong to us. I've requested it to be changed multiple times. Still incorrect.

I purchased insurance for four townhomes on January 11, 2024. They were fire-only, so the premium was low, only $394. Wellington then canceled the policies two weeks after inception because they said townhomes were not eligible for coverage. Then they only sent me back $235 and kept $160 because they said the administrative fee was non-refundable. It seems pretty underhanded to me. So, they pocketed $640 (4 x $160) for two weeks of coverage. Quite a slick operation. Integrity? Not at all.

House was struck by lightning during a storm while i was in it. Adjuster came out and seen all the damages. Wellington eventually got back with me 22 days later and asked for some more paperwork, sent that in the next day. They got back with me again 10 days later after me leaving voicemails with my insurance person. They got back up with me and pretty much said lightning did not cause this. Stay away from this company unless you enjoy headaches and your time time wasted.

The worst Insurance Company ever! I did not renew with Wellington because the customer service is horrible! So I went with a reputable Insurance Company and my mortgage company had already paid Wellington the renewal. So I called Wellington and they stated they had mailed back to my Mortgage Company, so I called the mortgage company and they stated that they did not have the check, so I went back to Wellington and they finally admitted they had the check, which I needed to give back to my mortgage for the escrow, then they kept saying they mailed the check and a month later admitted they made a mistake in accounting, so after so many lies, they finally found the check and mailed it back overnight, with no apology, I definitely do not recommend this so called insurance company!!

Wrote an email to customer service to let them know that I was not happy that they did not accept credit cards on auto pay even with the fee, they did not even write back. Was referred to this group by Geico, will be moving away at the next renewal.

With Wellington, I’ve experienced the poorest communication I’ve ever had with a company. After filing my claim for the February 2021 winter storm in Texas, I’ve been directed to non existing agents like Sunup Agency. When I tell Wellington representatives this, they say they had no idea. I didn’t hear back from an adjuster for weeks and this was after leaving voicemails to the “claims manager” and emails to [email protected]. The one time I did get a callback, the person who left a message only left the general customer service number. They do not have any extensions to any of their desk adjusters. So when you call back, the only phone number they leave is to customer service, and all customer service can do is send an email to claims to call you. It became a match of phone tag for another two weeks.

So far the poor service and unresponsiveness have been blamed on being busy, having moved from one building to another, and a phone system that isn't completely set up because of the move. One representative told me that they could not get me the email to the adjuster I had spoken to. I finally got it from another representative. After finally speaking to her, she was dry and even dared to ask me “why is your home unlivable?” after I sent detailed pictures to her email of the damaged cabinets, the work being done, and the mold that had made me sick. I am in a wheelchair and am sensitive to anything that affects the respiratory system. I asked to be placed in a hotel. My plan is supposed to cover that. All she said was, “I’ll put in a note to have that covered.” My first thought was, “What kind of reply is that?” I didn’t even know what to say to that. She was very terse and almost trying to just get me off the phone.

I informed them of my medical condition and the field adjuster finally came out. He didn’t have a moisture meter and the estimate has been way below what the actual damages are.
I am still waiting on answers to many questions I’ve asked in voicemails and emails. It seems no one directly replies to any emails. The ONLY person who replied to an email stated this “C. (another adjuster), please get back to her.” So it was a forwarded message to a coworker telling her to contact me. It didn’t even address me directly or say, “Hello, Paula, I am informing my team member to contact you.” Nothing like that. This C person is the one that did get in touch with me but was terse. I have been trying to contact her about the new adjustments and only get crickets from her now.

I have never before been in contact with such a disorderly team. It is now over a month after the storm and since I report my claim and I’m still at a loss.

I would never recommend this insurance company!

I have had insurance with this company for a year now. They are cancelling my policy because we have cut 9 trees down after a claim. We had a tree fall due to a tornado and we had the tree removed, the shop repaired, the house repaired and a few other things. We decided to cut 9 trees down to prevent anymore claims. We had a man come buy and take pictures the first time which scared my daughter that was in the house. I had a conversation with Wellington and advised them to make contact with me before they send someone out to my residence. I got a call a few months later from my neighbor stating there was someone walking around my house. I contacted the Sheriffs Office and sent the pictures to them from my camera system which launched an investigation. The man walking around my yard was in fact another person from Wellington. I was contacted and told we needed to clean up the debris in the yard and I explained we were in the middle of a remodel and we had just cut 9 trees down. A few weeks later I received an email stating Wellington was cancelling our policy. They are in fact the worst insurance company known to man kind.