Workers Credit Union

Workers is to work with. We have had a 2017 Chevrolet Silverado loan with them for a year and a half. Customer service can be hard to get ahold of but they normally respond and or resolve anything we have ever called about.

Do your homework before considering this credit union for your mortgage needs. They are very unprofessional, often leaving you to repeatedly call them to move the process along. You get conflicting information depending on the person you speak with and they do not follow a standard of practice for underwriting loans. Not to mention they charged us $1300 for an appraisal fee. I have since called other banks in the area and they are charging less than $500.

WCU has been very helpful flexible with payments and even helped me refinance for lower rates etc! Thoroughly pleased with my Auto Loan provider!

I pay on time and never late. Have never had an issue with the merchant. When I connect with them they have bee professional and polite

Extremely Disappointed with WCU procedures/protocol.

I received a letter in the mail about my account inactivity/dormancy, and informed that I will be charged a monthly fee if not reactivated.

Directed to either contact in person or over the phone.

After my third attempt to call during a stay at home advisory mandated by the state, I finally reached a representative.

Without knowing my account number (not available on my paper statements provided by WCU) I proceeded to provide the representative; my name, social security number, date of birth, address, phone number and billing date.

Once the representative confirmed I was the account holder, I assume the account was "reactivated"? *Was not confirmed over the phone

I then asked for my account number (so I would not have to provide my SS number over the phone again) and the response I received was surprisingly "no".

I find it odd and baffling that WCU informs their customers, via mail, they intend to withdraw funds of a personal account, monthly.
Then WCU directs the customer to call a phone number that is not set-up and/or staffed appropriately where several calls are dropped.

Overall, where method(s) of communication are approved for WCU to take property of their customers; these same method(s) are not approved for
the customers of WCU to obtain information of their property.

Awful they will report you late to the credit bureaus based on business days in the month and not the total month. If your not 100% timely they will ruin your credit history. Unlike most other companies that will give you a break if you pay on the next day. Never again will I do a loan thru these guys. Awful, stay away!!!!!!!!!!

My experiences with Workers' Credit Union over the years have all been positive. Most recently I took out a loan to upgrade the heating system in my home. The loan process was quick and easy and the customer service was great. Getting the loan through the Mass Save program, I was also able to get the loan interest free! I have done auto loans in the past with Workers' which I would rate equally well. The only thing negative I can say is that they don't allow you to make payments online. Everything has to be mailed in. If they decide to fix this, I will give Workers' a 10/10. However, even now they are a very respectable 9/10.

We were very pleased with our experience at Workers Credit Union. We went in looking for a loan to pay off our debt and get us back on track with our bills. The person we spoke to on the phone was very friendly and set us up with an appointment right away. We were seen immediately upon arriving for our appointment. The paperwork we needed to fill out was easy and minimal and the loan officer was friendly. We were approved for our loan at a great interest rate. We highly recommend Workers Credit Union.