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3 Star Rating
The online login interface is confusing and 1 out of every 2 logins for me becomes a call into customer service to assist with login issues. I have many online accounts and am very comfortable with logins. I never have had such a bad login experience. The prompts are wordy and confusing. Sure, you want double security and authentication. I get that. But the prompts aren't clear and then you get locked out and then you have to call...on the other hand the customer service reps are excellent. They admitted that they get this complaint regularly. I like to check my account weekly if not daily. Sure I'm obsessive. But that's my right and frankly, it motivates me to see that balance grow. And when I'm feeling down in this COVID sux enviro, this little boost of hope grows more important! I have closed my account.
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