Alexandra Barring, Banking Moderator
@alexandra
To file a complaint against Direct Express® Prepaid Debit Mastercard® , you can contact Direct Express customer service, file a complaint at the Consumer Financial Protection Bureau (CFPB), or Bureau of the Fiscal Service.
- Direct Express Customer Service: Call the customer service number, explain your issue and see if it can be resolved directly.
- Bureau of the Fiscal Service: To file a formal complaint regarding your Direct Express® Prepaid Debit Mastercard® with the Bureau of the Fiscal Service, you can send a mail to [email protected]. However, this contact shouldn’t be used for general inquiries about the card.
- Consumer Financial Protection Bureau (CFPB): If you're unable to resolve your issue with Direct Express, you can file a complaint with the CFPB. You can file a complaint online at the CFPB's website, or by calling (855) 411-2372.
By following these steps, you can effectively address your concerns with Direct Express. Remember to document everything and be persistent in seeking a resolution.
Did we answer your question?
Important Disclosures
Ad Disclosure: Certain offers that appear on this site originate from paying advertisers. For full transparency, here is a list of our current advertisers.
Advertising impacts how and where offers appear on this site (including, for example, the order in which they appear and their prevalence). At WalletHub we try to present a wide array of offers, but our offers do not represent all financial services companies or products.
Advertising enables WalletHub to provide you proprietary tools, services, and content at no charge. Advertising does not impact WalletHub's editorial content including our best picks, reviews, ratings and opinions. Those are completely independent and not provided, commissioned, or endorsed by any company, as our editors follow a strict editorial policy.