Jamie Thompson, WalletHub Analyst
@ExTaxMan
To freeze a Capital One credit card, log in to your account on the Capital One website or mobile app and navigate to “Lock Card.” You can also call Capital One customer service at the number listed on their website and ask them to freeze your card, though it is much easier to lock and unlock a credit card online.
Freezing your Capital One credit card will temporarily prevent most purchases from being made with your card number, which can be convenient if your credit card is lost or stolen, or if you’re trying to control your spending. Still, it’s important to note that even if you don’t freeze your card, you won’t be held responsible for unauthorized purchases thanks to a $0 fraud liability guarantee.
How to Freeze a Capital One Credit Card Online
- Log in to your account on the Capital One website or mobile app.
- Find the card you want to freeze and select Need Help?.
- Click Lock Card.
- Change the settings so that your card is in the locked position.
Locking your Capital One credit card will stop new purchases and cash advances, but it will continue to allow returns, credits, dispute adjustments, payments, account fees, subscriptions, and recurring transactions. To start using your credit card at full capacity again, you will have to navigate to the Lock Card page and unlock your card.

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