WalletHub, Financial Company
@WalletHub
If you received a "Security Alert: Recent WalletHub Login" email, it means our system detected an unusual activity related to your account login. However, this isn't necessarily a cause for concern.
The email itself contains a few details, like the login date and time, device type, IP address and location, which you can use to determine whether the login was truly suspicious or not. Location is just an approximation based on the IP address and should not be a cause of concern if the other info matches your login activity. For example, if you remember logging in at the time mentioned in the alert and you recognize the device, then there's no need to worry.
If you're not sure of the login time or the device listed in the email, the next step is to confirm that your current IP address matches the IP address listed on your WalletHub email. If you're not sure what your IP address is, you can find it here.
If the IP address doesn't match, it could be because:
-
You're using a mobile device.
Connections via mobile devices, either through the WalletHub app or a mobile browser causes the geo-location to not be 100% accurate. Using your mobile network may further exacerbate this issue, as mobile companies tend to change your IP address very often and even assign you an IP address from a different location than where you actually are. - Your IP may have recently changed.
Most people nowadays connect via dynamic IPs, it's very common for your IP address to have changed from the last time you connected. - Someone may have access to your WalletHub account.
If you cannot account for any of the details listed in the email and you are completely sure you didn't access your account at that time, you need to consider that someone may have gotten access to your credentials and immediately secure your WalletHub account.
Even if the details of the email match your expectations, and there's no reason to worry, you should still make sure your WalletHub account is as secure as possible. You can find out what you can do to improve your account's security here.
Did we answer your question?
Important Disclosures
Ad Disclosure: Certain offers that appear on this site originate from paying advertisers. For full transparency, here is a list of our current advertisers.
Advertisers compensate WalletHub when you click on a link, or your application is approved, or your account is opened. Advertising impacts how and where offers appear on this site (including, for example, the order in which they appear and their prevalence). At WalletHub we try to present a wide array of offers, but our offers do not represent all financial services companies or products.
Advertising enables WalletHub to provide you proprietary tools, services, and content at no charge. Advertising does not impact WalletHub's editorial content including our best picks, reviews, ratings and opinions. Those are completely independent and not provided, commissioned, or endorsed by any company, as our editors follow a strict editorial policy.