Sydney Garth, Credit Cards Moderator
@sydneygarth
To transfer money from your Direct Express card to a bank, call the Direct Express card toll free customer service department number on the back of your card. You can also transfer money from Direct Express to a bank online by going here. A fee of $1.5 will be deducted from your account for each transfer.
emccantsy_2, Member
@emccantsy_2
Yes! When you go online, and make a transfer; then get the message, " For your security, we need to verify your bank account information ... We'll ask you to provide proof of your identity and your bank account ownership." You would call, 1-888-741-1115; and the representative would tell you, to email: a copy of your Photo ID, and last bank statement, to - [email protected]; and put in the Subject Line - ACH Transfer. You have to be approved, for the card-to-bank transfers, before you can do them.
Yes, this is true. I literally just got off the phone with direct express and they said the same thing. But what I do is simply add my direct express card to my PayPal and I then send the amount I need to my son's PayPal. Then from his PayPal he sends it to my cash app. Now I have the funds I need. Try not to over do it. Maybe 2 or 3 transactions is ok but if you keep doing it you'll lock your direct express card and you won't be able to use your card for any online purchases for 24 hours
Paula, Member
@paulap_50
for any of you out there that are unfortunate enough to be a Direct Express Customer. They say they allow you to do a wire transfer to a U.S. Checking Account, However, When I tried to use the feature a couple of months ago, they took the money off my card for 3 days, it never went into my checking account it eventually went back on to my Direct Express Card. After 20 calls to the Customer Service number, which is how long it took to get through to an actual human, I was told that they no longer offer this feature. When I asked the representative why they still present the option on the card and on their automated phone system, and why, they have not sent out correspondence letting their customers know, he said that they have just been too busy to advise the thousands of people who are in a vulnerable group of Americans that are permanently disabled or Veterans, I was told that they have been too busy to let us know. Wallet Hub who I am very glad to be a part of has been mis-informed as well. I have had numerous horrifying experiences with Direct Express and lost thousands of dollars that they "investigate" and never return to us. Thank goodness the government is finally investigating them.
Anyone with this card should be vigorously complaining to Social Security to warn new applicants to avoid this card. It wouldn't hurt to file a complaint of banking fraud.
Hey, did you know there is a lawsuit pending against them for this very practice? They haven't really changed their spots much, either. They are still doing super shady things in regards to cardholders. I am floored they got yet ANOTHER contract with the gove to handle funds just this past January. Google it.
Jaime Loya, Member
@jaimeloya80_jl
The only way u can transfer (and even to ur own CashApp) is 2 download the MoneyGram wire transfer app. Using ur Direct Express card send X amount 2 ur own or anyone's (for example) CashApp Debit card. It'll take a few minutes & there is a fee of @ $1.99 for each transaction tho.
Did we answer your question?
Important Disclosures
Ad Disclosure: Certain offers that appear on this site originate from paying advertisers. For full transparency, here is a list of our current advertisers.
Advertisers compensate WalletHub when you click on a link, or your application is approved, or your account is opened. Advertising impacts how and where offers appear on this site (including, for example, the order in which they appear and their prevalence). At WalletHub we try to present a wide array of offers, but our offers do not represent all financial services companies or products.
Advertising enables WalletHub to provide you proprietary tools, services, and content at no charge. Advertising does not impact WalletHub's editorial content including our best picks, reviews, ratings and opinions. Those are completely independent and not provided, commissioned, or endorsed by any company, as our editors follow a strict editorial policy.