Credit card processing fees have become all too common in recent years, popping up for everything from online and app-based orders to certain in-person purchases. These fees, which can catch consumers off guard, have led to many people feeling like they are being nickel-and-dimed.
WalletHub conducted a nationally representative survey to explore how consumers are dealing with credit card processing fees. The complete results can be found in the infographic below.
Key Stats
- Consumers Aren't Pleased: 87% of people think they are being nickel-and-dimed when they are asked to pay an extra fee for credit card payment processing.
- Credit Card Fees Are Everywhere: More than 4 in 5 Americans have been charged a fee for paying with a credit card.
- Processing Fee Boycott: 2 in 3 Americans say they would not use their credit card if they were charged a fee for doing so.
- Unfair Merchant Tactic: More than 3 in 5 people believe it’s unfair for merchants to pass their payment processing fees on to their customers.
Full Survey & Responses
| Are merchants transparent when they charge you a fee on your credit card fees? | |
|---|---|
| No | 58% |
| Yes | 42% |
| Are consumers being nickel-and-dimed when asked to pay an extra fee for processing their credit cards? | |
| Yes | 87% |
| No | 13% |
| Is it fair for merchants to pass their payment processing fees on to their customers? | |
| No | 62% |
| Yes | 38% |
| Have you ever been charged a fee for paying with a credit card? | |
| Yes | 79% |
| No | 21% |
| Would you use your credit card if there was a fee for using it? | |
| No | 68% |
| Yes | 32% |
Note: Percentages may not total 100% due to rounding.
Survey Methodology
This report reflects the results of a nationally representative online survey of 200 respondents. After we collected all responses, we normalized the data by gender and income so that the sample would reflect U.S. demographics.
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