Associated Bank Checking Accounts

Mobile banking does not update account balances correctly -- leading to errors in the bank's favor when overdrafts occur.... Pending payments are also shown but are confusingly updated making your current balance always a matter of uncertainty.

I've Banked with Associated every since 1983 when it was First Savings. I had a Checking, Savings & CD Accounts. (My Complaint) I purchased goods online with my debit card and I never received my merchandise. Therefore, I contacted the checking department with my concern only to be Racially Profiled for the second time! Then I complained to the team lead about the rep's behavior and ultimately I was treated worse. Then of course nothing was done in regards to the rep's behavior or with my original concern. I was humiliated to say the least because this Racial Profiling is a pattern with Associated Bank's Checking Account Department. Please refrain from doing business with Associated Bank!

Although I love Associate Bank and have been with them for many years, the new version of of their app is horrible. What used to be so easy to see when I logged in are now statements and trying to discover what payments have been made are no longer available easily. It took me 5 minutes just to figure out how to do check deposit. Why is it when something is working along come someone that decides that "we can do this better". Better for whom? Not your customers.
I am seriously thinking about changing banks. Ridiculous.

Associated Bank does not communicate with their customers
Once a month I use my associated bank debit card at a grocery store.
I went in March 2022 to use the card when I got to the checkout my debit card did not work. I tried to use it at the tyme machine but it did not work.
So I had to leave all the groceries behind.
When I got home I checked my account to make sure there was enough money in the account and there was. I then called Associated Bank and they told me they put a lock on my debit card because they said the grocery store is fraud.
But I have been shopping at the same grocery store for over a year with the same debit card and was never fraud before. So I asked them why they did not contact me and they said they sent a text message to my landline phone.
Associated Bank DOES NOT know that you cannot send text messages to a landline phone.
Very dumb bank.

Too many monthly fees and ATM charges. This Bank caters to the wealthy customers. Doesn't have time to deal with pre-owned auto loans for younger folks just starting out.

Beware of Associated Bank Customer Service!! I have been an Associated Bank customer for over 9 years, and recently I had a situation with a third party check that I needed to be sure was good. I deposited the check and the teller informed me it would take up to five business days to clear the originating bank. I called customer service on business day 4 to check to see if the check had cleared BOTH banks, and was told that it had. I stressed to the rep that wanted to be sure it cleared both banks, and he said it had. Just to be sure, I called again the next day and talked to another customer service rep who also told me that it had cleared both banks, and was good to go. I then paid a mover $1200. The very next day I received a NSF notice in the mail. I was furious, and went to the local bank branch in Green Bay and met with the branch manager. She informed me that I should not trust the customer service reps, that I should have dealt with the branch manager on something like this because customer service was not really good with their communication. REALLY?? Now I am out the $1200 and they refuse to do anything about it. They had access to the recorded calls where I stressed what I needed to know, but they chose to ignore it. Needless to say I am moving all my money out of Associated Bank, and warn others to beware.

Tried to open an online checking since they offered a bonus to open new account. First the online application won’t take the whole social security number for joint applicant. Then I receive no notice about the account opening so I call them and they tell me account is denied! Really!? They give a bogus excuse about the funding bank is not in the correct name. Riiiiight. That bank had both of our full names on it. So I start again, and again the problem with the ssn, so I call. They tell me that you have to use internet explorer to get around that glitch in their system. Again, really!? I manage to get application done with help of customer service and we even sign signature cards and send in. Once again, I get no word. So I call again. Denied again! Reason? They can’t identify us. Really!? And nothing we can do to fix it because we are not near a brick and mortar bank. Bogus. All bogus. I don’t want my money going there anyway, that’s for sure. Stay away!

After over 20 years with AB, I had to go in person and close my checking account. I don’t need the stress, abusive customer, supervisor and manager, the lying they do to the extend to cover their tracks, they are not for the customer. They are for themselves ONLY. with everyone I have dealt with in person or over the phone or via chat has been INCOMPETENT, don’t have simple understanding or common sense. Bottom line is STAY away from this struggling bank as you will regret. Read all the negative comments. They don’t give a damn. But AB is forgery that reputation is worth more than money. They will not last long. My advice is go with another bank as there are great ones out there.

My bank used to be Huntington, which I loved, but it was bought out by Associated Bank. What a huge step down. Huntington didn’t charge monthly checking maintenance fees and they also had a 24-hour grace period on overdrafts. Their app worked quickly and flawlessly. Associated Bank has been a huge disappointment. Firstly, their app sucks. It’s slow and works about as often as it doesn’t. Transaction information moves at a crawl—think days rather than hours. But my biggest issue with Associated Bank is that they prey upon the poor. No 24-hour grace period on overdrafts. If your account goes negative more than $5, too bad for you. And if you don’t maintain at least a $1000 balance in your checking account or have a minimum monthly ACH deposit, you’ll be charged $9 per month. The only other option to avoid the fee is to use a checkless account. What a joke. Basically, if you’re struggling financially, Associated Bank has no problem taking advantage of your situation. I can only imagine how awful it’s been for those struggling during COVID. Unfortunately, Associated Bank is now the only option in many rural areas. To the managers and owners—read some Dickens and find a damned conscience.

I was with this bank for long time since 2014 and in 2020 I overdraft my account they started putting daily fees on it to the point they got my account over -$1000 overdraft I tried to get a loan multiple times from them so I can get my account back to positive but they wouldn't aprove me it all even with this COVID-19 going on now they froze my account and I can't get any new deposits even i need that money for my kids i tried every option to get my account positive and u guys won't aprove me this is bull thats how you guys treat your long-term loyal costumers seriously thanks to you guys y kids won't have what they need u couldn't even offersto let me set up payment plan im so frustrated definitely will be reporting BBB.