Axos Bank Checking Accounts

This bank is a disappointment, conducting nightly maintenance and rendering your bank account inaccessible for an unacceptable duration. The entire world does not operate only during daylight hours. "Scheduled" maintenance completely halted all banking activities from 6 p.m. on a Saturday until 5 a.m. on Sunday, with no prior notice. Access to even sign into your account was unavailable. Attempting to connect with an agent required four phone calls. Which other bank in the world does this? To my knowledge, only this unprofessional bank. Therefore, if you're in search of an internet bank, I suggest you keep looking and avoid this bank at all costs. This bank is not a serious institution; it’s as if it's being run by a group of four-year-olds sitting in the corner with a box of crayons.

Poor user interface and customer service. They were not able to help with simple banking requests for business accounts. Maybe they are more suited for personal accounts.

Axos Bank is a joke. Do not use this bank. I deposited a check using the mobile app, and they put a five-day hold on it. Customer service told me I could request the funds to be released sooner, but they denied the request. I have had this account for two years, and one customer service representative tried to tell me my request was denied because I had the account less than 30 days. Joke, joke, joke. Do not use this bank!

Worst banking experience I've ever had. Every aspect was horrible. Undisclosed fees, complicated customer service experience, terrible customer service.

This bank has got to be the worst one I've ever used. My daughter and I have a brand new joint account. I made a deposit at an ATM, deposited a check, and Axos instantly suspended my new debit card and then closed my account. Where is my money, Axos Bank? My daughter also deposited a check via an ATM, and they instantly suspended her debit card as well. Within minutes, she had no access to her money. That's one time each we used our cards to deposit at an ATM to our accounts, and now we have no access to almost $5,000. Customer service is no help at all; they keep telling my daughter to just get a new account and a new card, but she's under 18 and cannot, even if she could, a new account is not the one holding our money in. Where is my money, Axos Bank? Do not use this bank; they will steal your money.

Horrible customer service, avoid them at all cost. I had issue after issue within the first 6 months with f opening my accounts. App runs poorly, website runs poorly. Charged for paper statements when I signed up for paperless. Never received my bonus for setting up direct deposit. Reps would just hang up every time I called for assistance. Not just most times but literally EVERY time. Online chat reps spoke such broken English they couldn’t understand me well enough to assist.

UNPROFESSIONAL, RUDE, DISGUSTING BANK.

I opened my Axos bank account with my significant other. I received a check from work, as the direct deposit wasn’t working, and I deposited the check via mobile deposit. It took 2 weeks to get access to my money. For two weeks, all it did was show a $0 balance, even though I made the deposit. There's a "10 business day wait period" for new bank accounts. Inconvenient? Sure, but it could be worse. Fast forward to today, my paycheck from work finally deposits, and I wait until I finish work so I can pay my bills. I get home, open the Axos app, and there's no money. $0. Nothing. I call Axos, only to be told our bank account had been CLOSED because they couldn’t verify my identity due to my address on my driver's license not being current, even though my significant other is the primary account holder, and his identity had been verified. They tell me they mailed a check to me, which won’t arrive for another 2 weeks. There was nothing online or on my app indicating that I still needed to verify my identity or that my account would be closed if I didn't. I had called customer service multiple times before this issue, and no one told me to verify my identity or made me aware that my account could be closed. Instead, every time I called with a concern, I was told, "I will submit a request of contact from a manager" for you. I was never contacted by any "manager" or supervisor from Axos. I would bet money that they don't have managers at all, but Axos took all of my money... :)

The bank advertises a great interest rate on checking. However, they make it quite difficult to earn any interest. A direct deposit is required to initiate interest accrual. Furthermore, the deposit must be received by the 25th of the month, or no interest will be earned. In my experience, my social security payment often did not arrive before the deadline. This appears to be an intentional method to avoid fulfilling their promises. Despite having a six-figure balance, they frequently paid me nothing. It's a classic bait-and-switch operation. I do not recommend trusting them with your money.

They do give you interest on your checking account, but they also hold all ACH deposits for seven business days, which is excessive in the modern world. They claim this is because "you might call your bank and have the transfer reversed or blocked," but my other bank processes funds for a check or other transfer within 24 hours. Consequently, it appears Axos is merely holding onto the money for at least five days, presumably placing it in a sweep account from which they earn interest, not the account holder.

I've complained about this seven-day policy repeatedly, but to no avail. They always say, "We'll shorten the hold for this deposit," and then, surprisingly, the funds clear on the originally stated date—so they make empty promises and effectively do nothing.

Their website and app are riddled with constant errors of various kinds, and the "Evo" feature is completely useless. There is a way to get help, but you must navigate the menus correctly, or you will be responded to by Evo.

Overall, this is a terrible bank—a typical Silicon Valley experience. If you appreciate the level of customer service provided by other large Silicon Valley entities, you might like Axos. If you're looking for a bank that functions more traditionally, you should steer clear of them.

I have never seen a business with this much contempt for their customers. If you get a positive answer from their customer service, their manager will come back and undo it with a technicality. I think their employees are rewarded for finding ways to overcharge you.