Bank of Oklahoma Checking Accounts

Worst bank ever. I have been dealing with an insurance check that was supposed to go into my checking account but never received it. Every time I called, I was lied to. None of the employees or managers know their job. Very poor service. Stay away from this bank.

Always, and I mean always, there's a technical issue with this bank. You can't go a month without a failure in the system somewhere. There are constantly ATM outages at multiple locations, including the branches. Now a system wide outage that has screwed up numerous transactions. Get your stuff together once and for all please.

I only gave one star because it made you. I was charged twice by Walmart when I did the pickup grocery service; it was the first time I had done it. They even saw the mistake and sent me proof. Over a month later, and the letter was a week old, they informed me that they reversed their decision, making my car and utilities payments bounce. I have been a customer since 1996, but no more.

After being a loyal customer for six years, BOK decided to close my account without warning or reason. I called 15 times and left voicemails because Ryan Miller, who was supposedly in charge of these matters, wouldn't answer the phone. Despite the promise of a callback within one business day, he never called back and refused to communicate. I would not recommend this bank. I had to obtain new debit cards and account numbers several times in those six years due to their insecure system, which led to several overseas fraudulent charges.

I called the 24-hour number at approximately noon on Jan 5th. I asked the representative if they could email me an activity report the same day, and if not, then I would just drive the 30 miles to pick it up. I told her I needed it today because I had to turn it in to close on my house on time and my loan office had just asked for it. She said there was no need to drive that far as she could email it. I trusted her. She even put me on hold and supposedly verified it would be done today because my loan office said it had to be done today. I waited and waited and nothing came. The lady said it would definitely be done, even if it was an hour before they closed. I told my loan office I would send it to them close to closing time.

The Bank of Oklahoma never sent it to me. If the lady had not mislead me or provided me with incorrect information, I would have just driven 30 miles there and 30 miles back. Now, on Monday, I have to go into a branch and get it (which is fine), but now the timeframe for the closing of my house will be pushed back because the Bank of Oklahoma didn't follow through. You would think they would have at least had the courtesy to call me so I could have rushed to a bank. They really let me down. I’m closing my accounts and letting my family know what happened as well, who banks with them. Their customer service is certainly not exceptional or best in class, in my opinion. People need things for a reason. I thought I could trust them. Now, I'm in a bind with my house closing because they didn't follow through. My closing is now pushed back to the following week.

They take advantage of the elderly customers and get them to leave them in charge of their estate and then they deny heirs claims and sell off vehicles to employees at a discount

I find it very disturbing that when an account holder goes to file a complaint that someone logged into their personal account and transferred over $9K out of their account, the bank says there is nothing they can do b/c it was done by the same IP address other transfers were made. Proof was given that it went from Acct A to Acct B then to Acct C. Acct C's ownership was also in Acct B but not in Acct A. Acct A's owner was in jail and Acct C's owner is the one that logged into the acct to transfer accounts. It does not matter what the laws of divorce say, a financial institution is not bound by those laws. They were given the information that it was not authorized, proof of the situation and said it is because it was done by an IP address that was used before. So for all those hackers out there, find an account holder and use their IP address and you are in the clear b/c BOK will do absolutely nothing. Acct holder A was willing to file charges and was told that would do nothing b/c of the IP address.

Stay away from the Bank of Oklahoma. My account was hacked for $2,000 on the 22nd of December 2022. When I informed the bank, they immediately closed my account until I reimbursed them for the $2,000. Since I'm retired and on a fixed income, it took me about 10 days to reimburse them. Then they called and told me to come up and pick-up the balance of my account, about $1,200. But when I went to the bank, they gave me the $1,200 and then refused to open a new account for me. I'm 77 yo and I've been with BoK off and on for over 30 years. And that is how they chose to treat me. However, I had to keep the account open for deposits only for three months to allow my Social Security to go into my new account. It takes three months to change your deposit location with SSA. The SSA advises you to keep the old account open until you start receiving your monthly deposit in your new bank account. So, after I verified my SS funds were being deposited into my new account, I went to Bok to close the account. Since then they have charged me $10 a month, for what I don't know. The account showed $0 and there are no deposits or withdrawals being made, so there is nothing to "manage".
My little brother is a retired bank VP and told me to avoid BoK at all costs. He says they are now rated worse than Bank of America.

BOK SUCKS ! THEY STOLE A DISABLED PERSONS SOCIAL SECURITY ILLEGALLY. THEY DIDNT KNOW MY SISTER WAS A PITBULL AND 100X SMARTER THAN THEM . WE WIN MORONS!

As a 20 year customer of BOK I will gladly say I look forward to changing my bank to anything other than BOK.
BOK likes to trap customers by hiding payments that were made 7 or more days ago, and then, wait for another charge to come through so they can WHAM you.
They get $38 each overdraft, and DO NOT show a payment you made 7 days ago on the internet.
BOK will show you made a payment on the day and the next, but it will disappear from “pending” until you have forgotten about it.
You ? need to maintain your register if you have a BOK account because BOK uses everything in their power to charge you Overdrafts.
They only get 2 Stars because they financed my house as well. I paid that off years ago.