Chase Checking Accounts

After two years of banking with Chase, Chase informs me they have decided to close my account. The decision came from the back office. No one can give me a reason why. I have over $1,500 sitting in my checking account that they are refusing to let me withdraw. I sent an email to the Executive Office. I will never bank with Chase again or have any dealings with them. When you call to speak with someone, you get someone who can barely speak English. I'm so over it. Give me my money, and I will be glad to help Chase close the account!!!!!

We opened a checking account with Chase twice now, and we were slowly beginning to transfer payments from TD to Chase. However, Chase randomly closed both accounts because we weren't actively using the account right away. This really disrupted our bill payments and direct deposit, as they closed our checking accounts both times without a phone call or any notification. We chose Wells Fargo instead, which is much more friendly and straightforward.

Your Zelle account is disappointing! Last week, my account balance dropped low. I'm on disability and had a friend willing to send money to my account via Zelle. The transaction was blocked, so I called the fraud department and verified everything about the transaction: the amount, the person sending it, and from which bank it was coming. Chase said it was the sender's bank that blocked it, but after my friend checked it out with his bank and Zelle, it turns out it was Chase after all. Consequently, the fraud department had misled me. Today, when I attempted to access online banking, I discovered that Chase has decided to close my account and will no longer bank with me. Fine, if you can't be honest with your customers and flat out lie to them, then I'll be happy to bank elsewhere.

They received payment but will not post it in your account until 5 days later.

It's the worst bank among the major banks; I don't even understand why it is the largest. It is so much easier to get things done with our Citi and Wells accounts. In short, I won't be using Chase anymore moving forward; I'll just stick with Citi and Wells.

It would have been fair for a consumer support division like Chase to notify me ahead of time that my checking account was at risk of closure, or at least provide transparent reasons for their concerns. I contacted Chase immediately after receiving notice by email and called to try to resolve the issue. Instead of giving clarity, the representative began interrogating me with unrelated questions because my account had been locked for 'suspicious activity.' I explained that I was attempting to send a legitimate wire transfer to a personal friend—someone I know and trust—and that my transactions and account history have always been normal and valid. When I asked if I could go to a branch in person to withdraw my balance because I urgently needed access for daily expenses, the agent responded in an extremely rude and unprofessional way, stating, 'If that's the case, go ask your friend—the one you were sending the money to—if he can give you money for your expenses.'

This kind of response was not only disrespectful, but it also showed a complete lack of empathy, basic service professionalism, and transparency. I am a civil engineer, a college graduate, and someone who works every day to earn my income honestly. My account activity does not reflect fraud, disputes, irregular deposits, chargebacks, or policy violations. The issue was never the legitimacy of my funds—it was the total absence of notice and the humiliating treatment during my attempt to solve the matter.

Regardless of internal risk policies, customers deserve fair communication, dignity, and clear reasoning when their personal funds are affected. My money is legitimate, earned through my own effort, and I should never be treated as if I owe explanations for normal, valid transactions without receiving explanations in return. I am sharing this publicly so others know my experience and to encourage improved communication, fairness, and respect for customers moving forward.

Chase is intentionally difficult when it comes to POA/joint accounts for elderly individuals. They obstruct and make banking impossible, especially when using debit cards and online banking. They refuse to send text notifications, instead opting to send email notifications, which I don't see, and place holds on transactions for cabs I hire for my 88-year-old mother. They claim they do not need the POA on file and suggest I can just be joint on the accounts. Then they request to speak with my elderly mother to verify her information and ask for her permission to speak with me. This leaves my mother stranded and unable to use her debit card while she visits her 84-year-old husband at an end-of-life facility. Shame on you, Chase, for taking advantage of elders like this and claiming you are protecting their interests. The branch told me that being joint was the best way to go according to their legal department, but I am not acknowledged as a joint owner with online customer service. I provided copies of the POA to another branch to file for me and waited one week. The employee in Pelham then informed me Chase was going to conduct a background check on me. He is incompetent and misled me. I am the representative payee for these elders as well. Everything I do is legal! All documents are legitimate. They are ignoring the legal implications. The FDIC needs to investigate Chase. I am going to close all accounts with Chase as soon as possible.

After opening an account with them two weeks ago, they closed my checking account within two to three days but want to keep my CD account open. They haven't given me any reason or any information as to why they closed my checking account, only telling me that they are mailing me my deposit and a check, which I still have not received. My CD account, which remains open for reasons undisclosed to me, is now untouchable because they say I will be penalized if I close it. This doesn't make sense; why would I want to bank with Chase if they close my checking account without explanation, insist on keeping my CD account open, and then penalize me for closing it? There should be no penalties for me to access my CD account when they have already closed my checking account. I've messaged the CEO and am currently speaking with the executive office, but I still have not received any information as to why this has happened and what will happen next. It has been a huge nightmare.

Just a horrible bank! Absolutely ridiculous! I brought up an issue they didn't catch and not only did they delete my account but my daughter's too, with NO explanation!

Chase Bank's fraud department is totally useless. They only ask yes or no questions regarding charges and are not willing to see the full picture. Consider opening accounts at a different bank.