Chase Checking Accounts

The Chase people are polite and knowledgeable, I'd say, at a higher caliber than the employees at most banks. This account is great. I completed my required actions in the first two months, and got my bonus, lickity-split -- faster than promised. Make sure you remember that the $2,000 balance to avoid on-going fees is a MINIMUM, and not an average. Important difference. It seems a bit steep, but I can handle it. And, with all the services and branches they offer, I think it's worth it just to have a relationship with this bank. Thumbs are up!!

I truly believe that Chase is absolutely the worst of the worst. Chase’s so-called customer service is abominable (it should be called customer disservice) and its handling of its depositors’ money is extremely incompetent and sloppy, which is being generous. It is my personal opinion that I have reason to at least question Chase’s solvency and Chase’s ability to meet its obligations to its customers. I had two checking accounts, three credit cards, and a safe deposit box with Chase for many years. To the best of my recollection, I never bounced a check or failed to pay my credit card balances in full each month on or before the due date. Nonetheless, I received a letter from Chase stating that Chase had (past tense) cancelled all of my Chase credit cards, without any notice to me, at least seven days before I received Chase’s letter. The letter also informed me that Chase was cancelling my Chase checking accounts and my safe deposit box. The letter failed to provide any reason whatsoever for Chase’s draconian actions. I made numerous calls and sent numerous letters to Chase to learn why Chase had canceled my accounts, but Chase has steadfastly refused to give me a reason for their bizarre cancellation. The Chase staff at the branch I used was palpably shocked by Chase’s cancellation of my accounts because I was an exemplary Chase customer. The Chase staff made several calls to get the reason for Chase’s cancellation of my accounts, but they could not get any information. A couple of Chase’s staff guessed that the cancellation of my accounts might have been caused by my long history of making large withdrawals from my checking accounts. Hence, it is my personal opinion and belief that Chase might have cancelled my accounts because my frequent large withdrawals, if continued, could have exposed an insolvency problem at Chase and an inability of Chase to meet its obligations to its customers. Moreover, it took Chase over a month to give me the interest that had been earned on my two cancelled checking accounts prior to Chase’s closure of the accounts. To make matters worse, I discovered that Chase made an unauthorized cash withdrawal from my company’s checking account. To the best of my recollection, I have never made a cash withdrawal from my company’s account. After spending numerous hours on the phone with Chase over two days, I finally got a copy of the withdrawal slip. Neither the name of the account nor the account number on the withdrawal slip matched or even slightly resembled my company’s name or account number. Moreover, the signature on the withdrawal slip did not even slightly resemble any of the authorized signatures on my company’s account. Chase’s payment of cash out of my company’s account was inexcusably incompetent, and sloppy, and it resulted in another customer’s banking information (account number and account name and account holder’s signature) being shared with me. I, personally, would not trust Chase with even one penny of my money because I, personally, believe that Chase might be insolvent and unable to meet its obligations to its customers and that Chase’s handling of its customers’ accounts is incompetent and sloppy. It is my individual, personal, subjective opinion and belief, that Chase is incompetent, dishonest, and/or unethical and might have insolvency problems and be unable to meet its obligations to its customers.  The foregoing review solely provides my individual, personal, subjective opinions, beliefs, and interpretations. Any individuals who may view this review, or any part thereof, should examine the facts and issues for themselves and form their own individual, personal opinions, beliefs, and interpretations. I sent this review to Chase for comments and corrections before publishing it. Chase refused to respond.

CHASE BANK STEALS FROM THEIR CUSTOMERS! If zero stars was an option, I would have chosen it! I was a victim of debit card fraud in the beginning of June 2021. I reported the card stolen or lost, cancelled the card and spoke with the representative to assist me in finding any other fraudulent charges. They returned the money stolen from me and then 2 weeks later they withdrew the money and denied my claim. Several specialist in the fraud department told me that my money is not protected by the FDIC and that it is my job to secure my account and prove the fraud. Amber, the fraud manager, explained the same thing. Amber told me that if it was a Chase Credit Card aka "their money" then Chase would do everything in their power to investigate the fraud, but if it's a Chase Debit Card aka "my money" it's my responsibility. Also, 3 charges went through after the card was "cancelled" or shut down. How was my pin compromised and how were 3 charges able to post on a card that shouldn't exist. Why was I not informed about these 3 charges when I initially reported the claim? I asked if there were anymore charges and the representative said no. If he can't see them and they didn't post on my mobile banking app, then where did they come from if the card was already closed? Chase has blamed me multiple times. I was informed that because I am a victim of what I can imagine is fraud by an ATM skimmer, and they didn't make several attempts on the pin, that it is not fraud. Also, no one at Chase has heard of an ATM skimmer. The fact that they don't know what an ATM skimmer is, a device that had been reported in the news since 2016 and been around since 2010, is unacceptable. This is terrifying and seems illegal what they are doing. In my research I found that I am not alone. Thousands of stories from Chase customers have had similar issues with Chase THIS YEAR! One story came from a customer at my work, where I am the Manager of a big retail chain. He stated that he is having the same issue right now. I would never treat anyone the way I have been treated by Chase Bank and Amber the Fraud Manager. I have been yelled at, blamed, and hung up on. How is Chase the number one bank in America and why is my money not secured by the FDIC? I can now see why their rating is a 1.5. RUN away from Chase and remember to record all your calls with them. They will try to scam you.

Chase bank is having problems with cyber hackers I tried to dispute the problem treated with no respect telling me they can't help me!!!!!

The Chase bank on 15th Street in Edmond is HORRIBLE. They are short staffed and the tellers they do have are very slow and make a lot of mistakes. Their manager doesn't care and takes up for them instead of the customers. The manager and other employees are from another country and they are hateful to American customers because they know they are protected by anti discrimination laws and can't get in trouble. Needless to say, my husband and I are business owners with three accounts at this bank and we will be transferring all of our money elsewhere as soon as possible.

Just tried to open a bank account for my college freshman in Springboro, Ohio. An appointment is needed but they will not answer the phone. Staff are not helpful at the branch and frankly rude. I am considering ending my relationship with this firm.

Horrid and useless phone help. And among other things. Signed up for a few things on chase and have to meet certain criteria in order to use.