Chase Checking Accounts

Mediocre services and support at best. The major turn-off is that it's often a massive headache to straighten out any issues with your account. Also the $2000 minimum balance to avoid the $15 monthly fee is unjustified in these times especially since there's nothing special about their business account. I finally dumped my account and opened a business account with an online bank. More features and much better rates, too.

I recently took their $225 offer to open new checking account and I already regret it. I actually sincerely wanted new bank because my previous bank wasn't working well for me. I purposely did not choose overdraft protection because I wanted transactions declined in case I don't have enough funds to cover it. Well, they still allowed transactions and when I called customer service the first person said that it is their prorogative to allow some transactions and they decide which ones. That makes no sense and also it is not written anywhere that they will allow some transactions to overdraft my account. Then I called again and second person said they can decline the transaction but it will cost me $30 fee. Once again I looked into my app where they give option to choose overdraft protection or not and none of these things are mentioned there. It is quite a scam. I am determined to find at least a semi decent bank so I will keep looking. I see now why they are do desperate to find new customers and offer $225. Definitely not worth it!

Stay away from it! This bank got nothing but trash from customer service to offers. I don't know a lot of banks, but I am also a client of Citi and I can tell Chase is abysmal with the following comparisons.

1. I successfully applied for a Citi credit card while I was still a student and I was grateful. After multiple years, I tried to apply a credit card to this trash Chase bank with excellent FICO score and decent annual salary. They turned it down and didn't even want to tell me the reason when I asked later. This is not reasonable at all and I'm still mad about it after these years!

2. They charged me $12 fee a few times while I was in a financially difficult time later. This fee could be waived at least one time with Citi. Later, I learned that Chase has a more demanding balance requirement to waive the fee.

3. Citi sent me a new debit card before I realized that my old one would expire soon, which was thoughtful. Chase lied to me that the new card was on the way, but I never got it after 5+ weeks. I called them multiple times in different days but they were always "busy".

4. Citi bank used to give me free checks while Chase asked like $25 for the counterpart.

I feel that Citi cherish me as a valuable customer, at least sometimes in the past, although I also had some unpleasant interactions with them a few times and the feeling is gone now, but I never got this feeling when interacting with Chase.

The only reason I haven't closed my account with this awful bank is that I already used this account for my payroll reception and I am too lazy to figure it out. But I swear I will close it and use another bank account instead for my next job.

Beware, Chase Bank DOESN'T keep your money safe!

A few weeks ago, a scammer wrote me a check for $23,000 to purchase a car with $8,500 going to shipping that car (along with a few others he was supposedly buying in the Florida area) up to Philadelphia. I deposited the check on 8/9/21 and Chase bank put a 9-day hold on it to make sure it would clear. I was actually grateful for that. I told the scammer that no car or money would be transferred until the check cleared.

Nine days later, the check cleared and the money was legitimately in the bank. He had me send $8,400 to give to the "shipper". I sent the money to the shipper and scheduled the date for pickup. The day the car was supposed to get picked up I got an email saying the scammer's father, for whom he was purchasing the car, had died that day and could he have his money back. Fortunately I said no.

ALMOST A WEEK LATER... on 8/27/21 I logged into my chase account to find every penny left in my checking account had been cleared out. I panicked thinking this guy had hacked my account somehow. It was worse...Chase had allowed TD Bank, (the bank that issued the check) to go back in and reclaim everything in my checking account.

This was almost three weeks after I deposited the check AND NINE DAYS after the check had cleared!!

What kind of bank let's their own customer's accounts just get cleared out long after a check has been cashed, had a hold on it, verified that it was okay and then three weeks later just lets another bank come in and take all the money left in the account?!

DO NOT TRUST CHASE. THEY DO NOT CARE ABOUT THEIR CUSTOMERS OR THE MONEY IN YOUR ACCOUNTS. THEY WILL GIVE AWAY YOUR MONEY AND LET OTHER BANKS JUST COME IN AND PILFER YOUR ACCOUNTS.

MONEY IS NOT SAFE WITH CHASE AND NOW I AM LEFT WITH A ZERO ACCOUNT BALANCE IN A TIME WHERE I HAVE NO JOB BECAUSE MY AFTER-SCHOOL ART PROGRAM BUSINESS WAS DESTROYED BY COVID.

Please share this story as a word of warning to others so they don't get scammed by Chase Bank.

DO NOT TRUST CHASE BANK.

The following is a response I gave to a questionnaire sent to me after a meeting with a Chase bank representative about service fees Chase charged to my mother's checking account.

'Your bank representative was great and he was as helpful as he could be.  I have POA for my 95 year old mother, Maxine.  Maxine banks with Chase Bank and has for decades.  Her living expenses are withdrawn from her Chase account monthly and her life savings are slowly being depleted over time.  A few months ago her life savings dropped below $75,000 and at that time the bank began charging her a $25 per month service fee.  I failed to discover the new fees until last week.  My recent visit to the bank was to ask your bank representative to change Maxine's account to a more appropriate plan that would not charge the $25 monthly fee.  I was told that her current plan provided her a slightly greater interest rate which amounted to a few pennies per month.  Therefore, Maxine, or any like customer, would receive no benefit for the $25 monthly fee.  I asked him if Chase would refund the service fees to my mother's account because I believe the bank has a responsibility to their customers to act in their best interest.  We are talking about a simple alert on each account to notify the bank when a customer's plan is no longer appropriate.  He said that Chase, by policy, does not refund service fees but he would ask Chase management for an exception.  He said that Chase would likely not make an exception though.  

I wonder how many elderly people have failed to discover that Chase automatically begins charging new service fees when their life savings dwindle and fall below some arbitrary minimum amount that they agreed to when they set up the account?  I know that Chase's intentions are good, but this can be perceived as a deceptive business practice. It seems that by policy your customers are responsible to catch the bank when a plan begins charging such service fees and to request that the bank change their plan to one that is appropriate and fair.  It also seems that if a bank customer fails to discover that the bank is charging them exorbitant fees associated with an inappropriate and unfair plan; then too bad for your customer.

You asked for my opinion and there it is.  I give your bank representative 8 stars but I give only 2 stars to Chase Bank.'

Online system is broken, customer service is a waste of time.
Chase offers integration with Zelle, an instant person-to-person payment system.
Except, payments go through randomly.

I sent money to a merchant, and the payment is hanging in the Chase system with no timeline on whether it is going to be ever sent. There is no option to cancel, in order to send the payment through a different system.

Several customer service representatives have told me to send the payment again, which makes no sense. Several other customer service representatives have put me on hold for 20min, and then hang up the phone.

Chase is absolutely horrible business to deal with.
Local branch representative refused to get involved because they do mess with corporate.

The government needs to stop bailing them out with our taxpayer money. Chase deserves to die.

The Chase people are polite and knowledgeable, I'd say, at a higher caliber than the employees at most banks. This account is great. I completed my required actions in the first two months, and got my bonus, lickity-split -- faster than promised. Make sure you remember that the $2,000 balance to avoid on-going fees is a MINIMUM, and not an average. Important difference. It seems a bit steep, but I can handle it. And, with all the services and branches they offer, I think it's worth it just to have a relationship with this bank. Thumbs are up!!

I truly believe that Chase is absolutely the worst of the worst. Chase’s so-called customer service is abominable (it should be called customer disservice) and its handling of its depositors’ money is extremely incompetent and sloppy, which is being generous. It is my personal opinion that I have reason to at least question Chase’s solvency and Chase’s ability to meet its obligations to its customers. I had two checking accounts, three credit cards, and a safe deposit box with Chase for many years. To the best of my recollection, I never bounced a check or failed to pay my credit card balances in full each month on or before the due date. Nonetheless, I received a letter from Chase stating that Chase had (past tense) cancelled all of my Chase credit cards, without any notice to me, at least seven days before I received Chase’s letter. The letter also informed me that Chase was cancelling my Chase checking accounts and my safe deposit box. The letter failed to provide any reason whatsoever for Chase’s draconian actions. I made numerous calls and sent numerous letters to Chase to learn why Chase had canceled my accounts, but Chase has steadfastly refused to give me a reason for their bizarre cancellation. The Chase staff at the branch I used was palpably shocked by Chase’s cancellation of my accounts because I was an exemplary Chase customer. The Chase staff made several calls to get the reason for Chase’s cancellation of my accounts, but they could not get any information. A couple of Chase’s staff guessed that the cancellation of my accounts might have been caused by my long history of making large withdrawals from my checking accounts. Hence, it is my personal opinion and belief that Chase might have cancelled my accounts because my frequent large withdrawals, if continued, could have exposed an insolvency problem at Chase and an inability of Chase to meet its obligations to its customers. Moreover, it took Chase over a month to give me the interest that had been earned on my two cancelled checking accounts prior to Chase’s closure of the accounts. To make matters worse, I discovered that Chase made an unauthorized cash withdrawal from my company’s checking account. To the best of my recollection, I have never made a cash withdrawal from my company’s account. After spending numerous hours on the phone with Chase over two days, I finally got a copy of the withdrawal slip. Neither the name of the account nor the account number on the withdrawal slip matched or even slightly resembled my company’s name or account number. Moreover, the signature on the withdrawal slip did not even slightly resemble any of the authorized signatures on my company’s account. Chase’s payment of cash out of my company’s account was inexcusably incompetent, and sloppy, and it resulted in another customer’s banking information (account number and account name and account holder’s signature) being shared with me. I, personally, would not trust Chase with even one penny of my money because I, personally, believe that Chase might be insolvent and unable to meet its obligations to its customers and that Chase’s handling of its customers’ accounts is incompetent and sloppy. It is my individual, personal, subjective opinion and belief, that Chase is incompetent, dishonest, and/or unethical and might have insolvency problems and be unable to meet its obligations to its customers.  The foregoing review solely provides my individual, personal, subjective opinions, beliefs, and interpretations. Any individuals who may view this review, or any part thereof, should examine the facts and issues for themselves and form their own individual, personal opinions, beliefs, and interpretations. I sent this review to Chase for comments and corrections before publishing it. Chase refused to respond.