Chase Checking Accounts

I made a stop payment on a specific payment in January due to a mistake on a home lender doing multiple payments. I was not told that I would have to call back to cancel all future payments at that specific amount of $2487. So February and March I paid $2500. No issues. April was $2487 and it got blocked. I called Chase and they said they block all payments from chase at $2487 unless I call to cancel even though I was never told. Every other company I had no issues just requesting blocking one payment or blocking all payments from a lender regardless of the amount so that doesn’t make sense to me. Now I got late fees and a late payment that dinged me 65pts on my credit score. The last agent I talked to even threatened legal action because I said the “situation is BS.” And also said too bad for me of my situation. I made no threats so he’s full of it. But I guess that’s how Chase treats their customers.

IT WAS THE MOST HORRIBLE EXPERIENCE OF MY LIFE. AWFUL COSTUMER SERVICE, ILEGAL TRANSACTIONS AND MORE. LEGAL ACTION HAS BEEN TAKEN.

I have been using chase for over 10 years now and the way they handled my last claim really upset me. I was being scammed by a fake student loan forgiveness program. When I finally found out I called chase to end my business with the company, they also said they would refund my money back. Now I was relayed on the phone the older higher chunks won’t be refunded because of the time frame I accepted the loss and said okay that’s fine just end my business with these people. When the reversal came in they gave everything back to me to my shock. I was appreciative to them but was still cautious because I know that their is an investigation period, for maybe what max 10 business days, due to my prior experience with them.
3 weeks went by and then they decided to take back the higher chunks. I called them with my grievance and I was relayed that they needed proof documents and that’s why they reversed. I was upset because they never communicated this and either way I reached out to one of their branch offices and had documents faxed.
Then I would call to see if they received, each time I’m getting a different number of days for estimated time of processing documents. Then one lady relaying to me that nobody has even written anything down in my notes for my claim and that she was finally doing it.
Then a week later I call and I’m being relayed that your claim has been denied, we didn’t even need the documents. Also that that they sent a letter by mail long ago, a letter I honestly never received. I gave my grievance on we are in 2023, after covid so many people have complaints of the postal office why can’t they communicate through other means like their online portal.
Then I spoke to a manager who just relayed and apologized. That nothing can be done and sorry for my efforts of faxing.
My reason for being upset after so many years of being with them is because on my very first call the lady who had relayed that I wasn’t getting the higher chunks back, could have left it right at that, and I would see that as fair.
Instead of them playing this long game with me and dragging my energy and emotions along with them. I had to vent my frustration so I can release and that’s why I chose to write this review of my grievance with JP MORGAN CHASE.
Y’all could have done much better then this. Super Poor Communication for the amount of money y’all are worth.

I left my company and they wrote me a "Chase" check for over $8, I deposited it to my "Chase" account (in good standing) and they are holding for 2 days leaving me without any money. They are worthless.

Normally I would give Chase at least four stars as I have been with them for 7 years and I'm in an existing Private client account holder and they have been pretty good in most cases. But today they wasted about 5 hours of my time because noone knew what was going on. Today Chase showed me how the Big banks are so big that they don't communicate with their own departments. Hence, this is 2 star review

In short, all my cashflow happens on Chase. So I often go on to chase and transfer funds out to another bank or I bring funds into CHASE (AKA ACH Debit) from another bank. So from the CHASE Website, I tried bringing funds into my CHASE account from another bank. It was a large transfer which I have done before with this external bank (AXOS). But Chase Rejected the transfer.

I called CHASE and spoke with the EFT/ACH department and in short, they told me CHASE is no longer offering External Account Debits

Needless to say, Chase Customer service and branches are unaware of it as I went down to the branch and we called customer service to confirm the policy change. Chase also began to provide different reasons for the rejection! Somewhat going to a different M.D. and getting a differnet diagnosis. The big issue after CHASE rejected the ACH Debit, was Chase remove my External Account! So now I cant even transfer funds out of CHASE into that external account!

The removal of the account, along with CHASE not communicating with their departments, has led to filing 2 complaints with governing bodies. The CFPB and the OCC. Since CHASE is accountable and must be accurate to governing agencies, especially the OCC, there shouldnt be any wrong answers or shenanigans

if you are having an issue with any bank, contact both of these institutions. The CFPB will get an answer for you within 15 days. OCC will take much longer

I’ve been with Chase since before they were Chase. Today I stopped by my local bank to open another account and deposit a large check.

The empty bank said they didn’t want to do it. Said it takes an hour and I need to do it online.

I left that branch and went to another empty branch only to hear the same.

Nobody was doing anything accept talking to each other.

I’m putting all of our money into Navy Federal and shutting my account down ONLINE

Chase Bank, Glendora, Ca., issued four cashier's checks in my name; each being for the amount of $1,000. The cashier's checks have a note written on the face of the check," Valid for 7 years from issuance." The checks are now six years old and Chase refuses to cash them; in essence using a statement from their corporate office of "we no longer have the money !" This is outright fraud and is being made public so others will not suffer from the tactics being used by this banking company. Now, the state attorney general office has joined in with me to turn this over to the banking commissioner's office and a private attorney has pointed me toward Small Claims Court where the case may result in a 25,000 award for each check. Also, Chase Asst. Manager in Azusa , Ca. has offered help to represent me as this has been a serious issue with them for, what they say is "Ongoing and happening to more than just one customer."
Fore warned is Fair Warned.

I am finding it difficult to find the fees for a wire transfer. And the ACH fees were not disclosed when I signed up. No after hours support. This bank is stuck in the 1900s. I am looking for a new bank that is proud of their fees not trying to screw their customers with surprises.

What a horrible place! I would highly recommend to do your banking at a different bank. I have now visited Chase Banks in 3 different states and every Chase I go into is a completely disappointing experience! You go into a bank for them to shift you to an ATM to do their job or anyone that can actually do something is not in the building to help. What is the point of having a bank location's if we can't do anything out of them? Such a useless place! Chase has become the bank that's to large to care about the people that make it run.... their clients! Well, they're losing 4 clients with this last disappointing visit. To many other bank's & credit unions out there willing to do better by me and my family to continue to deal with this!

Dead Man Walking !!! Holds put on my monthly direct deposit ck. acct. of many years as "DECEASED" and on my soc.sec. retirement benefits without a death certificate, hold order from soc. sec. admin. or lawful court order due to negligence of chase employe[s] on oct 26 so i filed a formal complaint on unlawful withholding of my earned benefits from working my entire life, with the chase bank org. executive dept on oct 31 and as of now still wating for facts on internal investigation surrounding how, why and what policies that would allow this in the first place. "DECEASED" hold also triggered voiding of my card linked to acct. and took 19 days to receive new card and pin # which in turn didn't allow me atm access or purchases such as food,gas,etc.. from local merchants i use. BE ADVISED IF IT CAN HAPPEN TO ME IT CAN HAPPEN TO YOU! Senior veteran from oregon closing my acct after extreme negligence without justification.