Get up to $600 with a 3% Cash Bonus Checking Offer when you open a new HSBC Premier checking account and complete the following qualifying activities.
Open your new HSBC Premier checking account online by March 31, 2021; and
Set up Qualifying Direct Deposits into your new HSBC Premier checking account; and then
Enjoy 3% Cash Bonus, up to $600, on Qualifying Direct Deposits up to $100 per month, during the first 6 calendar months after account opening
You will automatically receive the 3% Cash Bonus in your new HSBC Premier checking account approximately eight weeks after completing that month’s qualifying activities.
Deposit products are offered in the U.S. by HSBC Bank USA, N.A. Member FDIC.
Get up to $240 with a 3% Cash Bonus Checking Offer when you open a new HSBC Advance checking account and complete the following qualifying activities.
Open your new HSBC Advance checking account online by March 31, 2021; and
Set up Qualifying Direct Deposits into your new HSBC Advance checking account; and then
Enjoy 3% Cash Bonus, up to $240, on Qualifying Direct Deposits up to $40 per month, during the first 6 calendar months after account opening
You will automatically receive the 3% Cash Bonus in your new HSBC Advance checking account approximately eight weeks after completing that month’s qualifying activities.
Deposit products are offered in the U.S. by HSBC Bank USA, N.A. Member FDIC.
Really bad experience with premier checking account. If you'll make a check deposit, they'll suspend the account for at least a week. I've deposited check on December 23rd and today is December 30th. I've even visited their physical location and showed the check which I've deposited. Even asked to roll back that deposit, so I can get back access to my account, to no avail. Luckily I don't need to make any financial transactions at the moment, but thank you for showing how garbage your service is, totally unreliable. That's how they treat premier checking customers!
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Product: HSBC Checking
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Andrew DECOUX @apdecoux
Complete incompetence & world class HORRIBLE service. We recently opened a Premier account in the US with plans to also open an account in France since we are dual citizens and wanted to simplify banking in both countries. However, there is nothing simple about working with HSBC. First, opening an account took three weeks with little to no communication. Then the random phone calls from offshore representatives provided little reassurance. Once the accounts were opened, the accounts were locked and frozen immediately with fraud warnings. Turns out they needed to verify our incoming transfers to fund the account. Instead of during some sort of test deposit between accounts, they simply froze the accounts and both of us on the account had to call multiple times to resolve things. Then we made a few electronic check deposits. After a week I checked in to see the status since the funds were not available. I was told it would take 10 days to post and that the deposits (all three) were delayed for verification. Then we tried to get the process underway to open a French account. We scheduled a time for a call, which never happened on schedule. Days later we received a random call, which we missed. Upon calling back (and waiting on hold for 15+ minutes) we were told the first available appointment for an application was more than a month out. And, we needed to go to an HSBC branch to have them verify our identification. There are no HSBC branches in Illinois, so we need to travel to a branch. The nearest branch is in New York. However, we have a trip planned to Florida and will be near a branch. But there was nothing they could do to accommodate things. So, no idea how or if we will open a French account. Overall, HSBC is a horrible bank. Limited services, poor app and website, no alerts or notifications for account activity. Literally, this is a bare bones bank yet we signed up for Premier and expected to get some level of service. If you are looking at HSBC, save yourself the hassle and trouble and look elsewhere. We will likely be closing out accounts and relying on Citigold Private Client for all our needs.
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Product: HSBC Checking
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sa6oyes @sa6oyes
They are liars! Don't trust them with your money. I opened a premier account that was going to reward me with $475 if I meet certain criteria. I met and exceeded all criteria but I never got the bonus. When I called them they took a week to come back and tell me that I "didn't click on the correct link" when opening the account. It didn't matter that I had met the requirements and I knew all details about the promo... DO NOT TRUST THAT BANK!
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Product: HSBC Checking
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redboard100 @redboard100
HSBC sent me a letter stating that I could take a lump sum instead of monthly payments from my retirement plan. I missed the deadline for accepting the lump sum as I was tending to my dying mother who lived out of state. They actually said my mother's death was not a good enough reason. I appealed the decision and lost. Unbelievable!
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Product: HSBC Checking
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Cory M Upperman @wildcityinc
Excellent service always friendly and great customer service Ive been with this financial institution since 2011 no complaints always helpful
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Product: HSBC Checking
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cindymarie6684 @cindymarie6684
If you are unfortunate enough to be a victim of identity theft, expect to be further victimized by your own bank, in this case HSBC, while they throw one hoop after another to delay, delay, delay . . . going on 3 months and still no resolution. Over $4,000 despite a police report, but they want the police report again. . . They do not take care of their customers.
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Product: HSBC Checking
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samermoussarealtor @samermoussarealtor
Poor service, don’t obtain your home Morgage from them. They screw my client big time by keep delaying and delaying. He is in about to lose his Ernest money and seller will try to enforce the contract to purchase the house.
Opened a credit card with HSBC because of the cash back. The flat fees they charge at any random point scammed way more money out of me than that. The worse part of it was trying to pay off and shut down the card at the end. After paying off everything on the card I found that I was charged a flat $25 "Late Fee" on literally no money as the account was now paid off (overpaid actually). I called in to remove this crazy fee and I was told that the card would be sorted and shut down so I threw another $10 in there to make sure it is all paid off and done. A month and a half later I log in to literally check if these people bothered to do their job and my account tells me I OWE $16 because of LATE FEES?!?! Turns out I was charged another $25 and then another $8 on a card that was OVERPAID by $17... Am now on the phone trying to shut this card down again and I am being told they cannot return this $17 because the ACCOUNT IS 30 DAYS DELINQUENT?!?!? So because HSBS failed to shut down this card when I asked they think they can charge me unjustified fees and refuse to return money that THEY OWE ME!!! Do not recommend at all, less than zero stars. Bank should be investigated for fraudulent financial practice as they charge "Late Fees" on money they owe people
This card offered no interest on purchases and balance transfers. I transferred a couple balances and then took the card to the grocery store where it was declined. I called multiple times and finally received an answer when they transferred me to someone in the US. Their system had put a hold on my card because of the transfers. There was nothing on their jejune website stating there was a hold. There was also nothing stating that they needed a copy of my drivers license to release the hold.
At first, I was excited about the multi factor authentication, however, they didn't use it before putting the hold on my card. They also sent me a PIN number in the mail that was rejected as authentication in their IVR system. (Their customer service number requires the card number or your social security number and either the PIN or a telephone access number. Not once did it work with the card number and the PIN.)
Customer service is pretty poor, even as a premier account holder. Everyone is nice and all, which I appreciate, but many people you call don't know what to do. The online experience is hard to use (even for the HSBC customer service employees), and accomplishing a task sometimes requires 10 logins on the computer and five on your mobile phone. Moreover, when I signed up for HSBC, the claim was that there is no foreign transaction fee for transferring money between different HSBC accounts or for using HSBC credit card. It's true in a way, in that they don't charge a flat fee for the transaction. But their exchange rate is 4% worse than the market exchange rate, meaning that they really charge a 4% fee for all transactions, which is a lot. This means that you get a much better deal from a service like TransferWise, even though they acknowledge charging a transaction fee. Overall, if you wish to sign up for HSBC because of its global reach, I would recommend not to do so, since it won't save you any money nor time (creating an HSBC account in the UK took more time than it took people in a similar situation as I am to sign up for a Barclays account). It's better to have top tier bank accounts in each country than to have a global mediocre bank account.
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