HSBC Checking Accounts

Worst bank to do business with. Staff is unfriendly and dismissive of any issues that arise with your account. The bank acts with impunity when it comes to its actions and they will not respond or provide you with explanations when confronted. If you have the opportunity to bank with someone else, do so, it will save you headache and frustration. The bank doesn’t work with Zelle or Plaid so it makes linking your account very difficult. Forrest Hill, the VP is especially unhelpful and never returns calls or offers any real help. The customer service is routed to India and the people you speak to have no real desire to help you out. Calls regularly get disconnected and you will never receive a callback. The customer service representative Rachel Brown should not even have a job. She was supposed to be my point of contact but never returned any of my calls or emails. Overall, worst experience I have ever had with a bank.

I agreed with all others, this bank is worth 1 star the most. I live at 23rd Street NYC. In the pandemic period, I helped my mother to open a new account in HSBC for the first time for the purpose of earning a bonus. The bank had 2 occasions giving me the impression that its staff's not honest. The first, when I went with my mother to the branch on the third Ave, I left to get a document. When I came back, the staff already processed a credit card paperwork for my mother, I told her to stop several times, we did not want the credit card, and she promised to stop the process. And the next week, in my mother's account there is a new credit card. I called to cancel it. So what is the HSBC credit for customers' trust to deposit their money in it? Your staff is not trustful when she has some bonus to earn. This is like a Chinese company, not being trusted. I mean when I entered the office I smelt some kind of Chinese culture. I am Chinese I know it. The second, after my mother followed the instructions to earn the bonus, for several months the bank did not give her the bonus, I called customer service, the first time is a Hongkong office people picked up, she promised it will respond to me in 1 week, and three weeks passed no one responded. I called the customer service again, this time an Indian picked up the phone, and also promised me to respond in 1 week. Two weeks passed, none responded. I emailed the customer service three times, asking for the bonus, no one responded. I did not really want bonus, but at least they need to respond me and tell me what happened. I wrote an email to close the account, and told them I was not responsible for the charge they were slow to close the account, this time they responded fast. Overall, HSBC is not like a British bank. it is like a Chinese bank, no credit, no trust. Pay attention to it. My experience is real. If it cheated your small amount, it will cheat you bigger. I will never have any business with this bank since then, and not encourage people to do business with this bank.

So problematic just to open a checking account !! Worst Banking experience ever!!!! Chase and Us Bank are way more professional and prompt to service without such a tedious requirement, efforts, and time to just opening an account. Asks way too many questions and time-consuming and effort consuming made me will close the account and not using them ANYMORE

Worst customer service, I had used my bank card at a Restaurant and it was declined and I had money in my checking account, so I used my credit card at the Restaurant and when I got home the Restaurant charge was showing pending on my HSBC bank card the money was showing pending on my HSBC account but it said it was declined when I try using it at the Restaurant. The manager at the Restaurant said that they never took the funds from my account and that the money would be released back into your account the next day, I called HSBC and the money that was pending was $160 from the Restaurant and stayed pending for 10 days , HSBC would not release the money back into my account for 10 days, very terrible bank