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Lookout. This is a business and they are amazing at making money...largest credit union in WI. Don’t only have 1 credit union or bank...I recently had my card deactivated (they like to do this on Weekends as its the 3rd time. On last 2 occasions they at least called to check for fraudulent activity. Not this time. At they used to be open on Sundays...Guess they needed to “cut costs”. Strongly recommend looking into another credit union for your primary business partner. The pending transaction algorithm also seems different than say US Bank, BMO Harris, Chase etc. Traditionally, credit unions were there to help their clients with short term notes, building client and business trust, etc. Lookout and research other customer testimonies.…show more
I am a big fan of Landmark Credit Union online wallet and bill pay features. Landmark let's you plan your monthly budgeting, set up bills in advance, track the way you are paying your bills and the percentages that each bill is taking from budget and numerous other features that make watching your budget easy and engaging. I would highly recommend Landmark Credit Union to anyone looking to organize their finances and streamline their bill paying. Very easy and convenient!…show more
I love Landmark Credit Union. They are always very helpful. I was trying to get my first credit card with them and I did not have very good credit. They assisted me in fixing my credit score so I was able to get a credit card. They also looked out for my best interest. The rep also helped me pick out which credit card was best for me based on my banking history. I felt cared about. I am very happy I switched to a credit union from a bank. I find they are very nice and caring. I would recommend them to anyone.…show more
My husband and I have banked at Landmark Credit Union for about 10 years now, and we have NEVER had any problems with LCU's customer service. The one complaint I can think of is the relatively small number of locations/ATMs, but there are a couple of locations near our house, so we never have to drive too far out of our way. My favorite aspect of our account is the 7% interest we earn on balances under $500 - that's way beyond what we could earn at other banks.…show more
Recently we opened a new checking account with Landmark Credit Union. We had this account for about six weeks before we moved on. I have been with Landmark since I was 18, am 41 now, and always had good service with the savings account but with the checking account, that is a different story. In the short time with them we bounced about $500 in fees because of the system they use to post and pay the checks. When we made the charges the money was in our account, but due to the order they pay them or whatever they do, those items bounced. The last time this happened we had $124 in the account when we started using our debit card for gas and things. When the charges started posting to our account online it showed two charges were paid free of any fees. The total was about $4 and then all of a sudden 6 items bounced, that is a $180 in fees. When I called them the rep kept telling me to take better records of our spending. I ended up going into a branch. This banker understood my frustrations and couldn’t understand what had happened either because she saw the time of the deposit and the times of the charges and the two didn’t add up. She reversed all the charges but this was the last straw. We got to the point where we were afraid to charge anything in fear of it bouncing. Landmark Credit Union has a messed up system of posting and paying their checks. I am glad we are no longer with them.…show more
Landmark is our local credit union and normally they are great to work with. The tellers and drive-thru tellers always seem very quick and can get you in and out of there quickly. I've never had a mistake when going in to the Oconomowoc location. I have had an issue with receiving my new debit cards on time and then dealing with the Customer Service call centers when I have called in to fix mostly debit card issues. The call center associates seem really disengaged and often like they could care less. Out of the 10 times I have called for different issues, I have had maybe 2 positive experiences. So since I've been a member in 2006 I have only had 10 issues and 2 of those were handled perfectly. Avoid calling in to customer service and it's a great credit union.…show more
I have been with Landmark Credit Union for about 4 years now. I have never had a bad experience banking here. They have always been very helpful at resolving any problems (not that I have ever really had any major issues) or answer any questions I or my wife has. Their locations are very convenient for where my house / job is located. I never have to wait very long if at all when using the drive up window and the people working the at counters / drive up are always very pleasant and eager to help. Keep up the good work!…show more
I recently switched credit unions from the credit union I used throughout college (and, admittedly, for awhile thereafter) to Landmark Credit Union. Full disclosure: I switched most because it is across the street from my house. That aside, I must say I like it a lot. Their hours (at least at my branch in Bay View) are pretty good so that's nice. They also have totally FEE FREE ATMs which is a huge draw -- I think it's a sign of goodwill and earns them points in my book. My branch also has a change machine in the lobby, which is fantastic for those few times a year I take my change in to get cash. What I like the most about Landmark however, is their no-nonsense way of doing what's best for the customer -- great customer service, a ton of branches throughout Milwaukee, and amazing interest rates on a checking account! It was difficult to make the switch but honestly, I'm glad I did.…show more
I've had a Landmark Credit Union account since I was very young, my first account being made by my grandparents for me and ever since I have been using it. They have always treated me with respect and care, and acknowledging my existence even though I was just a kid. Now that I’m older I’ve had student loans, car loans, and my main checking and savings through the credit union. They have a bunch of branches throughout the city and are the size of some of the smaller banks, yet still have that great feel of a credit union. My favorite credit union and banking establishment in Wisconsin bar none.…show more