Navy Federal Credit Union Checking Accounts

I am stunned by the number of complaints about members being defrauded and Navy Federal's refusal to assist them. This is an even better reason not to consider them a safe place for your extra money. The complaints regarding them holding on to your money for four days after an ACH transfer have also happened to me. They would be useless in an emergency. Even their LIVE chat is a joke; there's no place to ask a question. I have a significant issue with not being able to log out of the mobile app. There are better military banks out there.

They apparently had a "Visa debit card issue," yet no one else I knew had an issue with Visa. Not the grocery store. Then they hung up on me. I had waited over 4 hours up until that point. It's scary that they lie about the reason why I can't access my money, and then when I call back, I hear a completely different reason. I don't recommend any bank that can't tell me why I can't access my money and has limited locations for when I can. The last representative was nice, though.

Would leave 0 stars if I could. Their customer service is rude and disrespectful. They will deny your credit application unless you have perfect credit. They will hold your funds until the last minute and will not make exceptions, even if your electricity is getting shut off. They have no heart, no soul, and are only there to make money off your misfortune.

I experienced numerous incidents where I lost over $10,000. Did Navy Federal help me? No, they did not. I had a retirement check in 2023 for the amount of $2,700. I deposited the check inside a Navy Federal ATM at Walgreens. Somehow, the check was removed from the ATM and cashed at a Chase bank. All these years, I’ve been fighting with Navy Federal, inquiring about my funds, not knowing the check was cashed. Navy Federal claimed they had no record of a check being deposited that day, even though I called a representative minutes before depositing it to inform them that I would be depositing to cover my overdraft and save my checking account. At that time, there were so many credits and debits in my savings account that I was unaware of, with the debits significantly outweighing the credits. Navy Federal claimed they couldn’t see it in their system, even though my statements clearly showed them. They stated that my check claim is unsupported; that’s all they told me. They advised that I need to conduct my own investigations. I had to pay $1,100 to resolve the issue of the checking account that closed. Also, I've been missing packages recently. I disputed them with clear evidence that the merchants canceled my order, and they denied my dispute. This bank is disappointing, and I don't feel like a member; I feel like a mere number, which is why I switched. Be careful with this bank. There are so many scams going on, and they will not assist you when you encounter these situations. They are only looking out for themselves.

Overall, good bank. However, be careful if you cannot prove your fraud incident. My wife and I experienced someone hacking into our account. Navy Federal reimbursed us the $3,000 that we lost, but now we're in debt to pay it back, and Navy Federal doesn't really help. So please be cautious. Also, they never informed us about the denial until after our account was negative by $3,000.

Navy Federal is the worst and most indolent company out there. I provided them with indisputable evidence of fraud, and they denied me. I demonstrated that I was in a country that doesn't permit access to the website where the fraud occurred. Furthermore, when I returned, the company that operates the site confirmed that during the dates in question, the purchases were made with a US IP address. Then they inform me in a message about using my card, which I never did. Do not trust them. They deceive and are dishonest. They show no concern for their customers at all.

Beware of Their Funds Availability Policy
As a new customer, I deposited a paper check before my direct deposit started. Because I don't have a local branch or Navy Federal ATM nearby, I used the only option available—a co-op ATM—and now they're holding my funds for up to seven business days. This means we'll be without a paycheck for an entire week while automatic payments are still being processed. If you're in a similar situation without a nearby branch or ATM, consider other banking options.

I used to receive my direct deposits from VA disability with MCU on the 28th day of every month, sometimes even sooner. I thought things would be the same or better with Navy Federal Credit Union, but it's worse! I have to wait until the 1st of every month to get my funds released to me, although they receive my funds from the VA on the 21st day of every month. I spoke to the supervisor who called me, as well as to three different representatives, who promised I would get my funds on the 30th, but I didn't. Then another promise was made that I would receive my funds on the 31st at 12 am, but it's 4:12 am and still nothing!

I have been banking with them for two years. I have my direct deposit set up biweekly, but it takes seven business days for it to show up in my account. Everyone I work with gets paid on Thursdays or Fridays as they bank with bigger banks, but I have to wait until the following week. I'm going to switch banks.

We have been members for 27 years and have finally had enough. NFCU has become so slow and impersonal that we might as well bank locally. We do not have a convenient branch, and we were willing to tolerate remote banking until now. We are fed up with the lack of service and long wait times. It is inexcusable that a wire transfer request goes into the third day!