Navy Federal Credit Union Checking Accounts

Overall just an awful bank . I've had an issue with employment due to the virus. Despite talking to their financial department they continue to rack up the interest. Nothing changes. They also pulled my entire stimulus check without any heads up so I'm out that as well. Just go to USAA. I've had them for the same amount of time and had no issues. You can fix a lot on the app vs Navy Fed having you call everything in.

I am a veteran and served the United States Navy in 1998. This was my first account at the age of. Due to bad choices, my account was closed back in 2008. I tried to reopen it today 1/8/2021 and they flat out told me since this account was sold, I can never in my life reopen another one. I have never felt so low and hurt about trying to reopen an account until now. I can’t believe Navy Federal will hold that against me and the representative said that with no empathy at all. But Navy Federal is supposed to be for the people.

I wish there was an option for zero stars! This is the most poorly operated bank that I have ever dealt with. A friend of mine encouraged me to join and open accounts here, and even they are appalled at what I have gone through.

I opened the accounts yesterday morning (Thurs), and deposited 15.00 via card. I was able to set up my online banking and had no issues. Later, I tried to download the app to my phone, and couldn't get it to set up. I logged back in, and found that my online access was also blocked. I opened the chat o determine if it was a tech issue or me doing something wrong. I was told that my account was suspended by security. I called in, and was told that I had to wait on them up to possibly an hour. I requested then to close my account and was told no. I had to talk to security. I finally got security and they told me it was an identification verification issue. I asked why I was just locked out and not notified...they replied, :"it should have sent you an email." It didn't. With no concern on the associates part whatsoever, I knew this was going nowhere. I also knew that I no longer wanted any business relationship with them at all. I requested that they close the account and refund my money. I was told that he doesn't do that and that he would transfer me...great, more time on the phone He transferred me and i was at advanced services. I told her to close my account and was quickly told that it couldn't happen. Apparently, you can't close the account the same day you open it. So I asked that a notation be made to close it immediately upon being able to. She told me that wasn't possible. Basically, the only way to do it was to call back...and go through everything again. I would have to talk to customer service...be transferred to security, have them unlock it again for the purpose of closing it, be sent to advanced account services, and maybe then would get it resolved. No thanks...I'll just go to a branch and let some poor manager there catch the frustration that has been created by your bureaucracy at the higher levels. Amazingly enough, my friend had no issue when he closed out his four accounts and two credit cards this morning...and neither did his brother with his three accounts. Maybe if enough accounts get closed...customer service will have more time to work on their professional relationship skills.

As for forgive and forget...Navy Fed, I forgive you for being grossly incompetent and ignorant to customer satisfaction....and I have no problem forgetting that I ever thought about establishing a relationship with you. However...I will make sure to remember it when encouraging anyone to go elsewhere.

My account was compromised for 2,097.19 and I reported it to Navy Federal and they denied my claim. I sent in supporting documents to show that I wasn't in those places.

The amount of time you have to wait for refunds to process is endless, for instance usaa takes a day or two, navy federal a week or more and if its a weekend forget about it! I had a 815 credit score and they gave me a 7000 credit limit on my credit card, I had a 20,000 at usaa

Been a member for over a year. Can not get into my account on mobile. Never have been able to get in. A totat ripoff. Guess I'll just have to write off my money as a loss, due to my stupidity in trusting an arm of corrupt government.

Very disappointed! My debit cards gets hacked for over a year. I finally resolve the problem with new technology and virus/malware protection. NFCU shuts off my debit card access for a one year period. Shouldn't NFCU go catch the hacker who destroyed my credit and my account??!! Why does NFCU punish the customer? I though they supported the military members? Just baffling.

If you like them holding your funds until they become late and you get and overdraft fee then have to innate the transaction again then by all means use NFCU.