Popular Bank Checking Accounts

I opened an account with Banco Popular a few years ago. I have been very happy with the level of care and personal attention I have received from any of the branches that I visited.. I find that the customer service representative take the time out to address your needs and I never felt rushed or unwelcome. It was easy to set up online banking and I have had complete access to all the information and transaction options via that service. Banco Popular has several branches in many US cities. They also have some branches that open late on specific days to further accommodate customers. I am glad I opened an account with this Bank.

Banco Popular is a nice bank in the neighborhood. I used to be with Bank Of America, but I think this bank is way better. They have a friendly staff that is really helpful. I started a Checking account and a savings account here. It was easy and quick to open the accounts. One thing that I like about this bank is that there isn't any long lines at the bank like at Bank Of America, in this bank you can come in do your business and get out quickly. I recommend this bank to anyone that has one located near their house, it is a good bank to do your everyday banking.

I have been a client with Banco Popular since I was 18. Now, I'm 25 years old. My experience with them is a rocky one. They do have very positive and important aspects that made me still be loyal with this bank but also some major problems. In the positive aspect, Banco Popular has very little or no charges for the customers to keep their account, withdrawal fees (zero), excellent customer service and a great website where you can check your account constantly. For me, the major problem with Banco Popular is that when you used your account outside Puerto Rico, it’s better to put your money in another place. I recently moved to New York and it has been hectic. If I want to deposit in my account I have to fill a yellow paper and wait more than three days to have the money reflected in my account since is a PR account. If I want to withdraw money from them... I have to take a seat and wait more than two hours for someone in PR authorize the transaction and validate my identity even though I just gave all the information on my account along with my passport. Also, most internet transactions cannot be made because the credit card is from Puerto Rico. Finally, if you want to go to a Banco Popular, they don't have many locations. Bottom line, I'm going to move my money somewhere else that provides better service in United States.

I was a customer of Banco Popular for a really long time and loved it! The best thing about it was it was open 7 days a week and on holidays. (Sundays was open a few hours as well as holidays but it's better than nothing!) It was accessible for my wheelchair; there was a lower counter for people in wheelchair and a specific line for elderly and handicap. The employees where very nice and they were always available to assist customers. The online banking was very useful for me I used to pay all my bills and all my cash transfers through the online banking. There are many offices to choose from even inside Walmart in Caguas, Puerto Rico where I used to live. It is a shame there isn't one close where I live now in Orlando because I loved that bank!

I have been a customer with Banco Popular for the last 6 years. Overall I have had an average experience with them. Customer Service Representatives leave a lot to be desired. They are not very friendly and have given me a bad attitude when I have had multiple transactions. I have also experienced long delays in my checks clearing and when I speak to their representatives they are not able to explain to me why. Apart from that I can say I like their availability as far as days and time frames they are open for business. All in all their are ups and downs with this company.