We have banked with Renasant for 12 years and after 3 separate (major) issues, we will be moving to another bank. They are not helpful, the afterhours line is a joke, and if you have a problem, good luck in getting it resolved quickly. I should have switched after the first problem with them but I incorrectly assumed they would help since we have been loyal. They don't care about the customer and I would NEVER recommend this bank to anyone.
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Product: Renasant Bank Checking
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Peaceterrace @Peaceterrace
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1 Star Rating
Horrible institution. Can’t even set up an automatic draft from another bank which would bring money in for them to use. All in the name of avoiding customer service. This will be the third account with them I close. The first two were business and the things they were doing were criminal. The people are so nasty and hostile as well. I can’t figure out why they’re still in business. Anyone have any questions Chad Harris [email protected]
Fortunately a few community banks still are interested in actual business
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tnewman256 @tnewman256
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1 Star Rating
this is worst bank ever and tori in Springfield ga is very rude i closed out a account with a 0 balance they kept opening it back up and charging me fees and i closed out my accounts and had to pay a 10 casher check fee to get my own money
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Vontavius @vontaviush
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1 Star Rating
Don't be fooled by fake reviews this is a horrible bank it's free to transfer money in, but they charge you $2 per transfer to send it out. Their app is extremely outdated compared to other traditional banks even internet banks like Varo, Chime, Marcus, etc all have updated apps. The phone customer service is rude. IF YOU CAN FIND ANOTHER BANK PULL YOUR MONEY AND GO TO THEM.
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misterad1 @misterad1
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1 Star Rating
I have banked the the institution that sold out to Renasant for almost 40 years. Great relationship. Fortunately they kept their tellers that I have come to know, but replaced management with some difficult people. It’s become a real problem to do business with them now. They have lost my trust because of the new “corporate policies” , lack of attention to problems, many mistakes and poor attitude. It’s seems they are just trying to sell snake oil instead of take care of their customers. I noticed they are also losing customers hand over fist. I personally think they may be in trouble. Soon my loyalty to the people that have known there will be outweighed by corporate incompentance and I will leave. We’ll see. Thei
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amsjaa @amsjaa
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1 Star Rating
I reported them to consumer finance .gov for retuning two checks and assessing fees despite the fact I made a deposit first thing before any of that took place to cover all Of it.. bc if that they shut me down after being with them for five years.. retaliation to its finest and the worst customer service .
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csbusby @csbusby
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4 Star Rating
I have had a Renasant checking account for a few years after leaving Bancorp South. The transition was made simple and they gave a gift for switching. Every location I have been to has great customer service and friendly employees. My only thing is that I wish there were more locations in the Memphis area.
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Sarah @Switcherbear
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5 Star Rating
We made an account with Renasant a few months ago and so far it's been 10 times better than the other banks nearby. We had an account with a small local bank that was plagued with problems. Renasant is big enough to handle issues but small enough that your experience still feels personal. I like the fact that we can get a checking account without huge monthly fees. At one point we got double charged for something and the bank cleared it up quickly without hassle. I really like this bank!
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John @themergler
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5 Star Rating
I have used Renasant for years. I moved for three years to another locale that did not have a Renasant branch, so I opened a second checking account at my new bank. I kept the Renasant account as a backup and despite my infrequent usage and often low balance, they never complained or charged me a fee. The ATM card is a MasterCard which was new to me-- but it is just as widely-accepted as my other bank's Visa.
The online banking system is easy to set up and I like the multiple layers of security. However, it's still easy to access and I can easily switch money from one account to another linked account (e.g., to a family member). I rarely visit the branch in person, but when I do, I'm always greeted by courteous and prompt tellers. Overall, I'm extremely satisfied with my experiences at Renasant and would not hesitate to recommend them.
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Colleen @MsCoCo1
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5 Star Rating
I've been a customer of Renasant Bank back when it was still People's Bank and Trust. After the announcement of the merger, I was concerned about services but was pleasantly surprised that not only the services improved, but my overall experience with Renasant Bank was better than expected. I deal with Renasant Bank mostly in person and have come to know each teller by name. All the staff are friendly when I enter the bank. Problems I have are handled in a professional and courteous fashion. Renasant Bank is involved in the community as well with fundraisers such as blood donation drives, canned food collections, etc. I've had both personal and commercial accounts with them and highly recommend Renasant Bank to anyone looking for excellent service and friendly people.
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