Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, they have grown to become one of the Southeast’s strongest financial institutions with approximately $14.9 billion in assets and more than 200 banking, lending, wealth management, and financial services offices in Mississippi, Alabama, Tennessee, Georgia, and Florida. All of Renasant’s success stems from each of their banker’s commitment to investing in their communities as a way of better understanding the people they serve. At Renasant Bank, they understand customers because they work and live alongside them every day.
Renasant Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 12/16/2020.
4.8
457 reviews
from WalletHub and across the web
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Renasant Bank
Vontavius @vontaviush
Don't be fooled by fake reviews this is a horrible bank it's free to transfer money in, but they charge you $2 per transfer to send it out. Their app is extremely outdated compared to other traditional banks even internet banks like Varo, Chime, Marcus, etc all have updated apps. The phone customer service is rude. IF YOU CAN FIND ANOTHER BANK PULL YOUR MONEY AND GO TO THEM.
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Product: Renasant Bank Checking
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Renasant Bank
Chelsea Mason @chelsealarkins
If I could give this bank zero stars I would. Hands down the WORST experience choosing renansant as our home lender. The worst experience my husband and I have ever had with any banking institution. We are first time home buyers and we were referred to this bank. We have been in the closing process of our home for the last SIX weeks. It takes them 5 days to review and underwrite a contract. By the time their underwriting department processes a disclosure or review any documents they requested to “finish processing our file” they have missed rate the lock in date and want US to pay for them to extend it. After sending 4 redisclosures they tried to charge us an additional $1200 in internet fees for “allowing us to keep our low interest rate”. Our initial closing was well over a month ago and they still have yet to get our loan from the underwriters. The loan handler has consistently dropped the ball and there has been a constant lack of communication by the loan handler. They have displayed a lack of ability to do their job correctly and they refuse to take ownership of it. We will NEVER recommend this bank to any future homebuyer or anyone looking to refinance their home. Scammers and liars.
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Product: Renasant Bank Mortgages
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Renasant Bank
estruk @estruk
My sister was about to go to her closing when she got a call saying the mortgage broker from Renasant bank never sent in her paperwork and she lost upwards of $12k In fees .. before doing buisness read all the complaints they have with the BBB as well as FDIC which I just filed a complaint with
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Product: Renasant Bank Mortgages
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Renasant Bank
Tiphany @tiphanyb
I am grateful to Renasant for allowing me the chance to have this account and to be able to pay it off with success. I will always be a customer because they have great customer service.
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Renasant Bank
Kenneth @kennethg_152
Verified Customer
Was very helpful in getting me started in rebuilding my credit. They were very kind and understanding of my situation and helped me think through things
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Product: Renasant Bank Personal Loans
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Renasant Bank
Aimee Gallo @abginla
I made the unfortunate decision to go with Renasant. They waited until Wednesday before close (which was a Monday) to request documents (we had a 60 day close). I provided what they asked and received a new list on Thursday. Needless to say, Monday morning they were still asking for documents, most of which I had already provided for them, but they were unorganized and could not bother to check the online portal they provided. DO NOT USE THEM. I missed my closing and you will, too. Their explanation to me was they were overworked and pushed other mortgage applications in front of mine then ran out of time to do their jobs. GO ELSEWHERE!!!!!!!!
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Product: Renasant Bank Mortgages
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Renasant Bank
Cheryl Calhoun @cheryl_calhoun
If I could have given Renasant Zero Stars, I would have. I had the worst experience with this bank starting the Vice President to the CEO. They held up a business loan for months. They LIED regarding a moratorium they had regarding business loans, which I found out later was a lie. They lied saying they performed a service which they did not! What they are capable of is redlining applicants. BEWARE..The mission statement is a LIE and their core values are a JOKE. Don’t just write a review, REPORT THEM!!!
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Product: Renasant Bank Business Services
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Renasant Bank
misterad1 @misterad1
I have banked the the institution that sold out to Renasant for almost 40 years. Great relationship. Fortunately they kept their tellers that I have come to know, but replaced management with some difficult people. It’s become a real problem to do business with them now. They have lost my trust because of the new “corporate policies” , lack of attention to problems, many mistakes and poor attitude. It’s seems they are just trying to sell snake oil instead of take care of their customers. I noticed they are also losing customers hand over fist. I personally think they may be in trouble. Soon my loyalty to the people that have known there will be outweighed by corporate incompentance and I will leave. We’ll see. Thei
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Product: Renasant Bank Checking
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Renasant Bank
amsjaa @amsjaa
I reported them to consumer finance .gov for retuning two checks and assessing fees despite the fact I made a deposit first thing before any of that took place to cover all Of it.. bc if that they shut me down after being with them for five years.. retaliation to its finest and the worst customer service .
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Product: Renasant Bank Checking
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Renasant Bank
glen perlman @yokemstokem
Its been over 1.5 months since I sent Renasant bank a 7k check to pay off my principal..They sold the mortgage to another company without the 7k deduction. AS of now, they are making interest off my loan and I"m about to get legal counseling on how to get the funds back. Stay away from Renasant. Communication and execution of my loan has been a major failure.
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Product: Renasant Bank Mortgages
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+5 users submitted a rating without writing a full review
Yes, but just for specific checking accounts. Please visit the following link to compare the checking account offered by Renasant Bank: https://www.renasantbank.com/checking/compare-checking-accounts.
Unfortunately, this information is not made available on the bank's website. Please call customer service at 877-367-5371 for more details regarding the overdraft protection service.
