Renasant Bank has humble roots, starting in 1904 as a $100,000 bank in a Lee County, Mississippi, bakery. Since then, they have grown to become one of the Southeast’s strongest financial institutions with approximately $14.9 billion in assets and more than 200 banking, lending, wealth management, and financial services offices in Mississippi, Alabama, Tennessee,... show more
Renasant Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 01/02/2026.
4.5
604 reviews
from WalletHub and across the web
604 reviews from WalletHub and across the web
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Renasant Bank
Val @dontuserenasant
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1 Star Rating
Renasant are the worst bank I've ever had the misfortune to deal with, and it's not even close. They bought out The First which I was a customer of for years with no issues. The takeover was a complete mess resulting in me being locked out of my account and unable to access my money for weeks.
They also, without my knowledge or consent, drafted me into their most expensive account type that charges a monthly maintenance fee, on top of fees for every transaction. I'm pretty sure they ding you just for looking at your debit card. My account at The First was a free checking so I should have at least been put into the basic simple checking account type where the fee is waived for meeting a minimum balance but instead they shafted me with a Rewards Extra so that they could drain me for as much as they could. This company will nickel and dime you any way they are able. It's a scam.
I have been fighting with them for a week now to try and get my account closed because I want to be free of them. Their 'live chat' is staffed with the most unhelpful people possible who cannot give you any information about your account and seemingly they can't do anything. Using a cheese grater as a loofah is a less painful experience than dealing with this bank. Negative ten stars.
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Product: Renasant Bank Checking
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Renasant Bank
robert wood @rdw9663
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1 Star Rating
Absolutely the worst bank I've ever encountered. My bank card was compromised four times between June and November, and they made me pay to have it replaced all four times, even though it was compromised on their end. They will nickel and dime you to death. I can assure you, a one-star rating is absolutely more than what they deserve!
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Product: Renasant Bank Checking
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Renasant Bank
Perry Silcio @psilcio69
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1 Star Rating
If I could take that one star back, I would, for this bank. My card was compromised, and a thousand dollars were stolen from me, and they refused to help me. I have proof that it wasn't me who withdrew the money, as I was in another state at the time. They knew I was out of town; they even sent a text asking if I was attempting to withdraw money, which I wasn't. So they know but refused to help me. I will be closing my account and going with a different bank. If you have a problem with this bank, they won't help you in any way.
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Product: Renasant Bank Checking
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Renasant Bank
nicolekitten22 @nicolekitten22
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1 Star Rating
I would be shocked if the rating listed above is in any way accurate. Renasant bought out The First (where I was originally) and has since made my life horrible at every opportunity. When the merge first happened, they said I would be able to keep my current app. I was not able to. This is whatever. However, I downloaded the new app, put in the correct information, and was still not allowed to see my account because they wanted to confirm it was me through a code. Several times I attempted to do this through text message. Literal hours. Ultimately, I scheduled them to call me. Once the bank did, I was finally able to get in. However, I still struggle with the app. They process so slowly that even when I put in a transfer to make sure that I have money to make a purchase, it doesn't go through in time and I get an overdraft fee ($35-$40). I am done and am switching to regions. Screw you Renasant.
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Product: Renasant Bank Checking
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Renasant Bank
Frank Downey @frankcci
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1 Star Rating
Customer service is ineffective. Renasant Bank acquired The First Bank on the Gulf Coast and has been unsuccessful since the August 4th transition. Account information was not made accessible, and customer care services were overwhelmed due to the high volume of calls for help. I called the Tupelo main number, but no one was available to assist. It took two days for online account information to become available, and there are still pending questions. Local branches are overwhelmed with calls that cannot or will not be resolved. There was very little, if any, preparation for this transition. No effort has been made to help customers other than ineffective call centers. The state and federal banking authorities should investigate this acquisition.
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Product: Renasant Bank Checking
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Renasant Bank
Robert Stinson @rrstinson1
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1 Star Rating
Renasant Banks are completely down on the Mississippi Gulf Coast with absolutely no clear answers as to when their services will be restored. Online, in-person, and telephone services: none provide any resolution as to when or why access to any accounts will be restored.
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Product: Renasant Bank Business Services
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Renasant Bank
Jo Wi @jwilkes99999
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1 Star Rating
Bought out The First Bank. Horrible service leading up to the full transfer. Full transfer arrives and they tell us to prepare for the transition. They proceed to lock our accounts and push back launch time three times so far, potentially holding us hostage one to two weeks. First sold out in the worst possible way. Used them for 20+ years but Renasant is trash.
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Product: Renasant Bank Checking
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Renasant Bank
SONYA OBANNON @sonya_10
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1 Star Rating
Would give a -5 if I could. In FWB - The First was purchased by Renasant. The transaction that is going on is a nightmare. It's impossible to speak with someone in Treasury Management unless you stay on hold for at least 30 minutes. No apologies, other than telling me there is an apology when you log on. Of course, my issue was logging on - so that apology did no good. I felt like I was bothering the person in Treasury Management who finally picked up the phone. Will switch banks quickly. Do not bank with them if you want customer service from the Treasury Management side. The staff at the bank had always been great when it was The First - it's just the support side that lacks so much!
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Product: Renasant Bank Business Services
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Renasant Bank
stygian713 @stygian713
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1 Star Rating
Renasant took over the bank I have been with for 20 years. Now, free checking is no longer free, transfers are no longer free, replacement debit cards are no longer free, ATM withdrawals are no longer free... this bank is extremely greedy. There are plenty of free options, even if you have to choose one that isn't local. I had three accounts that now cost $78 per year per account, amounting to $234 a year, to have checking accounts, which is unreasonable. How could you trust a company like this with handling your money?
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Product: Renasant Bank Checking
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Renasant Bank
Charles H @Peaceterrace
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1 Star Rating
The Inner Perimeter Branch in Valdosta GA is run by grotesquely rude, incompetent, unprofessional and oblivious staff especially the manager. I put my PNC debit card in the atm in order to withdraw cash to deposit into my Renasant account. Because this branch doesn't bother to service their atm machine, it is broken. As a result, it kept my card and did not give me the money. The branch manager stated to my face that if it had been a Renasant card, she could release it to me, but because it was not a Renasant card, she was not going to release it to me. Who are these embeciles??? Why are they still in business??? I have had similar problems with them before, and I have already closed my business account there. I am definitely going to close my personal account. My PNC doesn't have a branch in South Georgia, so it is incredibly inconvenient for me that this incompetent, unethical, cost-cutting, pathetic branch with its nonfunctional atm would consciously, intentionally refuse to release back to me my card at least, truly they owe me more than that. The staff at this branch are SO INCREDIBLY NASTY TO THE CUSTOMERS, AS IF THEY ENJOY IT. No wonder this branch is performing so poorly.
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Product: Renasant Bank Checking
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Renasant Bank
Priscy Adam @ngissahlaa
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1 Star Rating
Renasant is a terrible bank with policies that seem designed to drain people's money. Do not bank with them. For instance, if you cannot find a Renasant ATM to withdraw money, they charge you double for any transactions that you make. DO NOT BANK WITH RENASANT!!
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Product: Renasant Bank Checking
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Renasant Bank
mkke mak @maksym7175
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1 Star Rating
Horrible bank to deal with. Find another place. I had a business account and personal accounts with them and encountered problems. I think they sold to someone else. Avoid.
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Product: Renasant Bank Checking
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Renasant Bank
Gwen Bada @jimsspeedshop
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1 Star Rating
Just another bank not caring about you, nickel-and-diming us! Their dispute department, run by Charleston, is pathetic and deliberately foiled our unauthorized, disputed charges. Some employees have been kind and attempted to assist, but as far as the dispute department is concerned, it is inadequate. Upon notifying them of our intentions, they have accessed petty charges against our account. How convenient for them. We therefore left their bank. Interestingly, two ex-employees at our new bank verified our experience, as they were former employees of Renasant Bank.
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Product: Renasant Bank Checking
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Renasant Bank
shannonbradyagain @shannonbradyagain
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1 Star Rating
I would never, ever recommend or want anyone I know to visit this bank or its staff. I find the staff to be quite inconsistent and flippant. It's not like the good old days. In the past, they offered cookies, popcorn, coffee, a coin machine, couches, and cable TV with remote control. It was so pleasant. However, upon a recent visit to the lobby, things did not go well. The staff refused to notarize a document that was handwritten on notebook paper. In a past visit to the bank, it was not an issue to have a handwritten document on notebook paper, as it is legal. I didn't appreciate being charged a $10 monthly fee because I was not enrolled in online banking. I have been with this bank for almost 20 years and am currently looking for other banks to join. My balance is over $50,000.
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Product: Renasant Bank Checking
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Renasant Bank
charles sierra @chucksierra
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1 Star Rating
Stay away from this bank. This is the end result of certain hiring practices of POC - uneducated and unprofessional attitudes, which often lead to poor customer service and relations - just check out their reviews.
Get answers to your questions about Renasant Bank below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
The amount overdraft protection covers at Renasant Bank depends on the terms of your account. If you set up an overdraft line of credit, you will be covered up to the maximum line of credit amount.
If you linked your checking account to your savings account, you will be covered up to the amount you have in savings.
No, there is no inherent problem with maintaining your Renasant Bank account if you move to another state. Renasant Bank operates branches in Mississippi, Tennessee, Alabama, Georgia, and Florida, but like most U.S. banks, it allows customers to keep their accounts active regardless of residency changes, as long as you update your address and comply with standard banking requirements.
You can continue using online banking, mobile apps, direct deposits, bill pay, and other digital services...
Renasant Bank has over 180 ATM locations throughout Mississippi, Alabama, Tennessee, Georgia, and Florida.
To find the closest Renasant Bank ATM, you can use their locator tool. This tool allows you to search for ATMs and branches near you by entering your city, state, or ZIP code.
You can also check the best checking accounts available to make sure your chosen option aligns with your financial goals.
If you've been rejected for a Renasant Bank checking account, you should contact Renasant Bank's customer service either by visiting a branch or by calling (877) 367-5371.
When you speak with them, ask for the specific reason for the denial. If the decision was based on a consumer report, they are legally required to disclose that information. If ChexSystems or another reporting agency was involved, they should provide the name and contact details of the agency....
Choose the account: Select a checking account that meets your needs.
Provide Personal Information: Furnish personal details including your name, address, date of birth, Social Security number, valid ID, email address, and phone number.
Review and Agree to Terms and Conditions: Carefully review...
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