Renasant Bank

Don't be fooled by fake reviews this is a horrible bank it's free to transfer money in, but they charge you $2 per transfer to send it out. Their app is extremely outdated compared to other traditional banks even internet banks like Varo, Chime, Marcus, etc all have updated apps. The phone customer service is rude. IF YOU CAN FIND ANOTHER BANK PULL YOUR MONEY AND GO TO THEM.

If I could give this bank zero stars I would. Hands down the WORST experience choosing renansant as our home lender. The worst experience my husband and I have ever had with any banking institution. We are first time home buyers and we were referred to this bank. We have been in the closing process of our home for the last SIX weeks. It takes them 5 days to review and underwrite a contract. By the time their underwriting department processes a disclosure or review any documents they requested to “finish processing our file” they have missed rate the lock in date and want US to pay for them to extend it. After sending 4 redisclosures they tried to charge us an additional $1200 in internet fees for “allowing us to keep our low interest rate”. Our initial closing was well over a month ago and they still have yet to get our loan from the underwriters. The loan handler has consistently dropped the ball and there has been a constant lack of communication by the loan handler. They have displayed a lack of ability to do their job correctly and they refuse to take ownership of it. We will NEVER recommend this bank to any future homebuyer or anyone looking to refinance their home. Scammers and liars.

Was very helpful in getting me started in rebuilding my credit. They were very kind and understanding of my situation and helped me think through things