Suncoast Credit Union Checking Accounts

As far as the employees that I talk to, I have no complaints. This complaint is about their new current bill system that was rolled out in March. This was a horrible upgrade. I needed to change all my vendor names, and I was using nicknames for easier following. The way they sort the names, I couldn't find my bill to vendors. We used to just choose the date to send the payment, then add the amount and click pay button, now with this new system, you need to choose the date, add the amount, choose pay the amount pop-up, which brings you to a new screen for you to confirm your payment, then click pay. Payment shows successful, then you have to click the back button to pay another vendor (4 to 5 additional steps). Too time consuming. The biggest issue of all of this, is now the payment shows in your checking as "withdrawal - home banking bill payment." It no longer shows who you actually paid or confirms that payment. I called Suncoast because I thought my account was hacked. Who approve this and did they do any beta testing with actual customers? This new system is a whole new level of poor decision-making.

One can no longer get a printable version of documents since the billing update. Suncoast is slowly declining in customer service and their computer updates are causing client issues like this. I was on line with them and they said it had nothing to do with their update. Funny how my wife's phone and mine have the same issue when trying to print statements. Their tech dept had no solutions and said they were having no issues since the update. Now they announce a merger? Sheesh. I hate leaving an institution Ive been with since the 80s. Dont go there.

I have been with a credit union since 1970. The level of service is becoming very poor, only because they do not hire enough employees to handle their membership. The employees I have encountered have always been very nice, friendly, and doing the best they can. It seems the upper management does not care about customer satisfaction ratings. In fact, they provide no outlets for customers to give feedback. The current bill pay system that they just rolled out yesterday is a fiasco. It is very hard to use. Instead of completing a transaction in one window, it now takes four to five extra steps. Instead of showing who you paid, it just says "withdrawal - home banking bill payment." It no longer shows who you actually paid or confirms that payment. This is now a whole new level of poor decision-making.

They are terrible. Since August, I have had trouble logging in by phone to get any account information. Every time I try, it sends me to customer service. I don't know how many temporary passcodes we have tried. I'm just really sick of this.

Small Town Mindset - Not Ready For Big Leagues

Prior to a recent international trip, I ensured that I submitted a Travel Notification in advance, which was confirmed, stating the country and dates I would be gone. Needless to say, I was surprised when my ATM card was denied upon my arrival.

Upon my return, I attempted to log in to the Suncoast web portal early in the morning and was prompted to enter the 6-digit code that would be sent to either my phone or email (I tried both). Nothing worked until later that morning (8:30), when I presume the IT resource arrived at work and restarted the failed service/gateway. This is not the first time that this has occurred.

If you have limited needs (e.g., domestic travel only and can tolerate waiting for web portal access), Suncoast may be acceptable to you. I need a bank that I can depend on 24/7, and they, unfortunately, are not it.

I sent a formal written note to their HQ stating the above and never received any type of response.

I went to the branch on Seven Mile Dr. in Wildwood, FL, after being told there that I needed a FL ID, which I found a little unusual as many people who live in The Villages are snowbirds and need a local bank for daily spending. I called their customer service number and found out that isn't the case—that proof of residency is all you need. I expressed my disappointment in the way I was treated by the staff at the branch. I'm not sure that I want to go back; maybe visiting a different credit union with more customer-friendly and knowledgeable staff would be a better option.

Negative stars if i could. Check deposited and days after i had put bills through the money was taken out for “review” until Monday.
Now negative on a Friday with bills piling and my 4 kids (2 sets of twins) 1yo and 3yo not going to see me like they almost never do on a weekday because i have to figure out how to make cash on a weekend to pay for the bills due and put food on the table. THANK YOU SUNCOAST FOR THE INCONVENIENCE.

My sister has an account in Fort Myers. She received a check for about $800 that was in my name, not hers. To my surprise, they let her deposit it. I didn't sign it, she did. I don't understand how they let her do it.

Having relocated from New York to Florida within the past year, I had always conducted my banking with a credit union.

I was fortunate enough to locate Suncoast Credit Union, and the services I have experienced are wonderful.

Jaelyn Moss, Member Advocate at the time who has now been moved into a different position, was the first representative I met with.

Not only did Ms. Moss demonstrate professionalism, but she also provided the utmost customer service. Ms. Moss walked me through each step of opening a new account, transferring my funds, setting my password, and created a feeling of welcoming that made me believe working with Suncoast was the correct choice.

Not every credit union or bank operates the same way; however, all the representatives at Suncoast provide one-to-one interaction, making a member feel that they are more than just a bank account.

Suncoast is fortunate to have Ms. Moss on their team.

Suncoast is the best thing that ever happened to my financial situation. They work with me in every situation; they are always there to help. The office I go to in East Bradenton is people-oriented; they treat me like family. I will never use a bank ever again. Member since 2015.