Suncoast Credit Union Checking Accounts

I have never experienced such terrible service in dealing with a credit union. I chose a credit union over a bank to get better service. Has been a month that I have been trying to add my wife and a beneficiary to my account. Tried to do this with the message feature on their website. Took 2 weeks to get a response and then after I replied to their response, NOTHING. Tried calling. Was told I would get emailed the forms in 1-2 days. Day 3- NOTHING. called again. after getting hung up on twice, finally spoke to someone that was supposed to help me and send me the forms. NOTHING. called in again and insisted to speak to a supervisor. Marcus did manage to send me the forms to sign doc u sign, but don't see that my wife was added. Marcus would not give me a direct email or phone to follow up with him so I now must try to endure the phone system again, the one that keeps hanging up on me. UPDATE.. Marcus said he would leave a note on my account so I could get back in touch with him. SURPRISE. No Note. NOt starting all over waiting on hold for a new supervisor. My guess is that I will get hung up on again and have to call back....... NO idea why I am still a member here. WOULD not have joined from the start had I known what I know now.

The worst bank ever. My account was hacked recently, and they are refusing to refund the money taken from the account. I have called twice a week for the last four weeks; the staff is rude and very inexperience to say the least.

Suncoast is a Stone Age bank. Everything takes 5 years to process or be avail. God forbid you make a transfer, that alone takes 3 business days. Exact reason why I plan on closing this account. Suncoast has been on of the slowest bank accounts I’ve ever been a part of. You’d think they would invest some resources to make it faster and just more convenient. As a Florida native I’ll just stick to the basics like Chase or Bank of America. If I could give them 0 stars I would…

They started out pretty well. They offered car loan financing but it was higher than what we had. My big complaint is our roommate couldn't cash her payroll check because she lost her license, so we deposited it for her, and my husband received a verbal reprimand from them and then we got a letter stating ATM card deposits are suspended for SIX MONTHS. All for something we had no idea about. We do not have overdrafts or anything else and this is what they do? Currently bank shopping or will put under pillow.

Can’t make CASH or check deposits into a ATM on a new account with a 700 credit score....only ITM or open branch. What bank doesn’t take cash into an ATM? Suncoast that’s who.

Excellent fraud detection Department helps to keep your money in your account and shoots down the scammers with professional courtesy and excellent help

Worse credit union I’ve ever tried to work with.
Stay away from this credit union the service is terrible Long lines and stupid rules they don’t explain ahead of time

So to start off I have been a member of Suncoast Credit union for 20+ years and have always had a good banking relationship with them throughout the years. I want to say I am very angry and disappointed at the bank on this matter and lack of help especially in the time our country is in at this moment in time! So, I had one of my accounts that was in the negative and I called the bank to notify them that although I will be getting my account out of the negative that I was laid off work and had to pay bills and keep my family afloat while I was laid off work and filing unemployment and waiting for more funds to come in. I was being a proactive member and notifying them of my situation while being assured by the member representative that it would be ok and there would be no issues. Then I wake up this morning 1 1/2 weeks later and the bank shut down my online banking making it to where I have very little access to making sure that everything is getting taken care of properly with no fraudulent charges as I have a family of 6 with 4 small children. I contacted member solutions for them to give me NO solution other than get your account out of the negative. I have been banking with Suncoast a very long time and I assured them this is not a relationship that I was trying to break that we are just going through some hard times and I needed to be able to access my online banking to ensure they were not harder than they needed to be. Member solutions still provided me with no other solution to getting my online banking back other than get your acct current.

FYI the past 15-20 years I have no complaints it has been a great bank to do business with. But this is completely uncalled for especially at this point that our country is in today.

I am a very disappointed longstanding member!!

They used to be great, but have been going downhill for the last couple of years. Get rid of the ITMs - what a joke! May be ok for after hours, bu they are too slow. Why only 1 line open at the South Tampa branch on a Friday afternoon?

It looks like it was in the middle of 2016 that everything changed for this Credit Union, and they went to crap... Suffice to say, I'm closing out my accounts and going to a place where I'm valued as a customer and you can speak to REAL people for service, not into a squawk box... Good bye Suncoast and good riddance!