Wesbanco Bank Checking Accounts

WesBanco is an absolute joke. We have had nothing but issues with this bank. If I could have given zero stars, I would have. If you’d love to have money taken from your account and they can’t refund you until about a week later, go here. It doesn’t stop there though; by the next week, your information will be stolen yet again, just to go through the same process. We have had $350 taken from us within the past two weeks and we will be switching banks this week. While in the line to talk to a bank teller, I was also told by another customer that the same situation keeps happening to them as well. Save your money and save your time. Find a different bank.

Hi, I've been a WesBanco customer for 8 years. I only have a checking account with them, but that is more than enough. The first 4 years were normal, but then I started having issues with scammers taking my money through the use of my debit card. I've had to get two new debit cards due to the scammers withdrawing money or purchasing products. I changed my entire account and started a new one, but this time without a debit card. After a year, I missed the convenience of my debit card and thought that surely with a new account, and never having a debit card linked to this checking account, everything would be okay. However, I was mistaken.

I went inside the local branch and told the gentleman that I wanted a debit card to go with my checking account. He said that was not a problem; he just needed to verify a few things. After going through the process, I walked out of the bank with my new debit card. One week after getting my debit card, I received a call on Monday, December 16th, 2024, regarding some possible fraudulent charges. There were four of them, and they were all fraudulent activities through my debit card. I was astonished as I had only received this card a week ago, and I had not yet used it.

How can scammers get your debit card information when you haven't even used the card? I'm starting to suspect that Wesbanco has a breach in their security concerning their debit cards. I was informed that there would be an investigation and it would take 10 business days for me to get a refund for all the charges, which totaled $1,397.00.

I'm on disability and live on a fixed income. The fraudulent withdrawals coincided with my monthly expenses being paid, causing my checking account to go into overdraft. I'm worried that by the time they reimburse my funds, I'll have a significant amount of overdraft fees. I've contacted customer service with the number on the back of my card several times and reached out to my local branch with all of my concerns. The only response I received was that it's under investigation, and if the charges are found to be fraudulent, then I would be reimbursed in 10 business days.

This situation is extremely upsetting, especially because it's Christmas, and I am broke with my checking account in overdraft. I've never had my checking account go into overdraft before. I would think that a bank would be concerned about how a customer's account got compromised by using a debit card that the customer hadn't even activated.

Many might not consider the amount of money significant, but when you are on disability with a fixed income, it is a lot. Due to the service, lack of concern, and distrust in the security at Wesbanco, I will be closing my account as soon as this matter is resolved. To anyone reading this, please think carefully before choosing this bank. Read the reviews; you might be surprised. I wish I had done that; perhaps then, I would have had a good Christmas. However, I cannot enjoy Christmas this year. I can't even afford to buy food to prepare Christmas dinner with my family. The individuals responsible for this will eventually face their actions; as the old saying goes, karma will catch up with them. I've seen it happen to others who have done wrong, so to all involved, I hope it was worth it.

I apologize for such a lengthy review, but I wanted to raise awareness for others to be cautious when choosing banks, to monitor their statements, and to use online banking tools to keep track of withdrawals. I definitely wouldn't trust Wesbanco's debit cards because, for me, it's been far too easy for others to obtain my number even when I haven't used it.

Thank you for listening.

Why do I have to get a security code every time I log on from my laptop to review my checking account? All the financial institutions I deal with online recognize my device except this organization. Then, when you call customer service, you get transferred to someone at one of the branches who basically knows less than you do. What a mess.

This bank used to be great, but it has become terrible since the manager left. The customer service is awful; they seem not to care about the customers at all. They are very quick to charge a fee for just about anything. This bank is a rip-off. Other banks are much better and do not continuously take your money with unjustified fees. I regret banking with this institution and will be switching to another bank this week.

Dispense money from an ATM and a service charge was added to the amount of money distributed. I checked my bank statement to see an extra $3.00 was dispensed from my debit card! Please make sure you are keeping all receipts from your purchases and compare them with your bank statements. It's the first time using the ATM at this bank!!

Don't ever use wesbanco Bank stay away it's a rip off plain and simple. eBay ripped off our account and was able to draw even more money out of our account and wesbanco knew it happened and said they were disputing it and took ebay side then it caused our account to be overdrafted and wesbanco said we couldn't close out that account because it was overdrafted so they said to open another account and we did because we're on disability and had direct deposit after the direct deposit was deposited wesbanco took All of the money we had in the new account to pay off the other account that They let eBay overdraft and now we have no money for the month I don't know how they can do something like that without even letting us know they were doing it. We called them to let them know what had happened and asked why they done such a thing and All we are getting is we'll have to check it out and call you back They ain't calling back They have no intentions of calling us back attorneys have been contacted.so whatever you do don't Bank with wesbanco they're a rip-off plain and simple. They should have Stars to rate how horrible this Bank is ???

Totally rude and condescending Drive up worker at the Hicksville location. I was asked for my ID to cash a check from the local funeral home. Then asked me for my last 4 SS numbers. I asked why and she said because I don’t know you. I answered that I didn’t know you either and that I would be back when someone knew who I was. I’ve had my home loan there for years. Funny how they don’t ask for your ID when making a payment. Then as I left the drive up window the other worker looked at me and shook her head. I’d suggest hiring people friendly employees.?

I have been with this bank (now Premier) for 30 or more years. Recently I made a purchase online using my debit card. The very next day the same company took another $57. A couple days later another $59.89 was stolen from a different company, then the next day the same amount but with yet another name. FRAUD. I immediately contacted Premier and was given phone numbers of the companies and told "You contact them and deal with it". So since January I have been calling constantly. I found out they were all part of one company. I was promised a refund, but due to the debit card being cancelled and reissued with a new number, they could not put the money back. Then they promised twice to issue an echeck. That was a scam. Then they promised to send paper checks twice. Each time I waited. Each time I got nothing. Now their phone numbers have been disconnected (surprise!). I, again, contacted Premier, but was told it had been over 60 days so nothing could be done. I even told them I had contacted the bank the very next day... Too bad. So they did not protect me, the customer. I am changing banks this weekend.

We will never go back to this Bank! After being with this bank for 9 years they closed my account themselves without my permission and without my knowledge, I'm disabled and my disability check is direct deposited every month they not only gave me so many issues that I have to go and deal with now but they're dealing with my livelihood, and they don't give two cents about it as long as it's, hey money money..
If I could give a negative Stars it would be a negative Stars .. not only did they close my account they closed another account in my family'.. attorneys have been contacted.. very upset please go anywhere avoid WesBanco at all cost.

I've been a member of this bank for many years. I'm currently looking to move all my money from all of my accounts elsewhere. They have become the worst bank I've ever used. To make it short, every time I sign in, I have to go through all this security by getting texts on my phone then entering the code back on the site. Try going through that every time you need to access an account, often. If that isn't irritating enough, they constantly give the wrong phone number to text the code to. So, I have to completely cancel the login and re-enter the website address. Once in, their site keeps timing me out in the middle of my transactions as if it doesn't even know I'm navigating the site. Now, I have to go through the whole security login process again, just to get timed out one more time. I've called the customer service only to hear, "they can't do anything because that's the way it's set up" REALLY, what stupidity. I would suggest, anyone reading this goes to another bank, i've had enough.