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Do not use this bank . Woodforesest sucks ass . They have so many hidden fees and will not tell you about it . They will not refund anything . Unprofessional business , they need to get shut down immediately
BEWARE. Woodforest Bank cannot keep your money safe and they have terrible customer service. I have been with Woodforest Bank for over 10 years. I have had my account(s) broken into 4 times. This weekend the thieves stole a combined total of almost $1200 out of 2 accounts. The accounts had 2 different debit cards attached to them. Unless it was an "inside job" or the bank security is extremely lax, I don't know how they got the debit card numbers for 2 completely different accounts. It's very upsetting to have your account compromised. It makes you feel horrible. But then to have Woodforest customer service treat you with suspicion and disdain is disgraceful. I asked 3 different employees to speak with the corporate office and was refused a contact number each time. I asked for my funds to be replaced and was told I'd have to wait until they finished their investigation before my money is returned (if it is returned). The Woodforest fraud department was aware my accounts were compromised. They contacted me to tell me that they had stopped 2 fraudulent transactions from going through my 1sr account. Yet they allowed 3 more to go through. Then they called again, this time about my second account to let me know they had allowed 5 fraudulent transactions to go through my second account. Yet they still haven't returned my money. When I told them I would be closing my accounts and moving my funds to another financial institution, I was told "I'm sorry you feel that way". It was obvious they didn't care if they kept my business or if I took my banking business somewhere else. They don't care about their customers. They try to portray themselves as a bank that donates money and gives back to their community. A bank that cares about their customers. It's a lie. It's a false facade. Take your business to a bank that embraces honest practices, protects your hard-earned cash, and treats you with the dignity you deserve.…show more
Cortland Ohio Branch- Ive been with them 10 yrs Its a good Bank but they always only have 2 workers so thrres a long wait! And the Worst part is you cant make deposits through their ATM which would help on having to stand in line for 15 minutes!!! One time I actually stood in libe for 30 minutes. Its very very frustrating!!! Woodforest Please get up with the current times and get DEPOSIT on your ATM. People have jobs children shopping to do! I was late for work standing in line! Every transaction the tellers do take longer than other bamks!!! Sheesh…show more
I have has accounts with Woodforest for about a decade. They have always been extreamly helpful, honest, and friendly. I do most things online, but any time i have visted a location they have been fantastic to work with. I would recommend this bank to anyone looking to build a relationship with a bank.
I have been with Woodforest for over 2 years. Recently, i had a $300.00 charge that I did not authorize. I disputed it AND changed my bank information. When i called a week later i was told this was found to be a valid purchase which was not accurate. I will be closing this account once my direct deposit olinformation is finalized. The online customer service is extremely unhelpful as well. Very poor bank.
I HATE this bank! Every time I have to log in- it's a nightmare! Why cant I just log in with my username and password? Why do I have to log into my email account and answer security questions that I give answers to and it still does not allow me in... every time! And I always have to call them for some reason that should not be necessary. The programs are a hassle and the customer service gives results that they do not have anything in place to resolve!! For instance: I needed to make a same day payment to a law firm that requires my billing zip code to be on file... Well, Woodforest did not have this in place for my debit card and when they updated it they told me that it would be 48 hours before it would be updated!!! That meant that I would not be able to make the payment I needed to make (SAME DAY) via my debit card. Something that should of been a ten minute process has turned into an hour (including this), not to mention I still have not been able to make my payment and need to figure it out. I really need to switch back to Chase, Bank of America, or Wells Fargo- stick with the big banks!…show more
Worst bank ever!! They stoled $316 dollars from me today on a closed account that been closed since 1/16/19 and today they took that amount today that is 1/31/19. I wouldn't bank with them cause they will not inform you of nothing about whats going on!!
Nothing is safw when they print their debit cards at the bank. Yes it is convenient but ibe had to pay for new debit cards cuz there was duplicates of mine, money was coming out of my account. Right now they owe me $600+ and im still waiting. Tired of this shit 4real.
I called last week because someone had gotten into my account. I have been waiting over 4 days for them to email me a dispute form to no avail. Today I called and spoke with Sherrill #19417 with the corporate office in The Woodlands and she was very rude and aggressive. I know some might not care because this is not their account that has been tampered with but to no have money and also not have a debit card is a big deal especially for someone who works check to check. All I am asking is the paperwork be sent in a timely fashion so I can try to get my money back from thieves that took from me without my authorization.…show more
I opened my business bank account with Woodforest bank in the middle of August. I logged onto my online banking this morning and noticed that my account balance is $0 and that there was a cashier's check issued from my account yesterday, which I did not authorize. I called customer service only for them to tell me my account is closed and they can't see any information regarding my account. No one has called me or anything. I called one of the local branches in which they said my account is closed and that one of the branch managers would take a look at my account and call me back in 10 min. I am still waiting for a call. I may have to reach out to my attorney and talk about the possibility of filing a suit against them. This is unethical and bad business. I will definitely be informing other business owners of my experiences with Woodforest National Bank. I do not recommend them at all. Let me also note that no one ever called me to say that their was a problem with my business account or that they were closing my business acount.…show more
In the event that in a given week, for this product, there were multiple applicable rates in our database based on different criteria, the above graph reflects the lowest interest rate recorded. Before submitting an application, always verify with the issuing institution (i.e. bank, credit union, other lender) the rates, fees, and all terms and conditions accompanying the application.