Zions Bank Checking Accounts

It's one thing to have an old website that is not fully developed. It is another to lose bank deposits or have ATM give you a extra $1000 and then take $1100 back.... Something is very broken at Zions

South Jordan Location — 1622 UT-151, South Jordan, UT 84095

The female teller with dirty blonde curly hair.... tall... rather masculine... should be fired.

She displays the worst customer service that’s ever been seen. Not only is she unfriendly, she’s also unwelcoming, inconsiderate and incompetent.

She has no place in customer service.

If you’d like your business to receive better reviews, start by getting rid of the dead-end employees. She was also NOT WEARING A NAME TAG. Perhaps it’s so she couldn’t be identified.

Zions Bank is probably the worst bank across the United States. If they made a better effort to hire worthwhile employees, they’d maybe have a chance. Until then, I won’t stop until this employee is removed from your roster.

I used Zion Bank for several years with no problems. I do most of my banking on line. They have recently started a "new" on-line banking system, and it SUCKS!!! It lost many of my payees, and stopped all of my auto-pay except for the power bill. I tried to pay one of my payees that were still listed today, and it would not allow me to do it. They wanted me to jump through some MORE hoops to pay the bill. What I AM going to do is change to my favorite credit union with all of my accounts.

Zions Bank took something that worked very well for me, and "up-dated" it to the point that I can't use it any more. Sooner or later these people will realize that they need us more than we need them. The people that answer the phones have always been very nice and knowledgeable, it is the big bosses that are the reason for all of this nonsense!

I am GONE!!!

Not a user friendly bank at all. Constantly couldn’t login to the mobile banking app and as they stated switching to a different digital system they disabled their banking app which left me out of luck to access and manage my funds. Also, if you don’t live in Utah, banking is a pain because there is no place to deposit cash. Too many glitches and annoying technicalities. I’m going somewhere else

Michael Walker
4:32 PM (1 minute ago)
to me

I had the Utah state tax commission garnish my Zion's Bank account. Apparently Zion’s bank has a policy that a $100 fee is imposed in such cases. This was a mistake and the charges were reversed by the Tax commission However, even though the charges were reversed Zion’s still saw fit to charge me the $100 fee. I spoke to the bank manager and she referred me to her regional boss Zack Nelson. I spoke to Mr. Nelson directly and though quite professional he was adamant that because this was not a “bank error” that the $100 bank charge would not be reversed. Of course I thought this ridiculous as it was not my fault and though not the fault of Zion’s they certainly have the power to reverse the $100 fee if they wanted to. And that’s my point! Zion’s could reverse the charges but they won’t. Horrible customer service move! I’m quite sure if I had $10,000 sitting in my account the charges would have been waived but because I barely scrape by and never have more than a couple hundred bucks in my account they chose to impose a non Necessary fee. A $100 means nothing to them, though for me it’s the difference of whether I can buy my daughters birthday gift. Thank you (not) Zion’s for being sensitive to your account holders who are struggling financially.

Absolutely zero fraud protection. You'll be responsible to cover everything you were scammed out of... and pay interest on it. Horrible, horrible customer service.

ACH department charges fees for any kind of mistake and is not willing to work with the customer to resolve the issue. My elderly mother made a mistake on her routing number and was charged $50, which Zion's Bank was unwilling to waive.

Wow. Antiquated. And rude. CSR hung up on me, refused to let me speak to a supervisor with my question. No banking here anymore. This bank doesn't have updated equipment to do their job like other banks.

I wish I could give 0 stars. I was with Zions Bank for 20 years. It was fine, at first, and then they would randomly freeze my account for weird reasons. Once, they froze my account because “they didn’t know my occupation.” With that, they also froze my 3 children’s accounts who were connected with mine, and being in college, we were all beyond frustrated that it took several days to unfreeze them. Right after that, my kids withdrew their money, but I still stayed for a while, dealing with the random freezing of the account, the extra fees they found they could add, etc. But when I tried to leave, I found that it was like trying to quit the mob...I went in, said I wanted to cut ties with Zions and close my accounts, thinking I was done now. 6 months later, I get calls from Zions that I’m past due on my line of credit. What??? I thought everything was closed, so I didn’t stop some auto payments (bc, silly me, I thought a closed account couldn’t be charged), so they kept just billing my line of credit. Argh. So, I’m angry now and frustrated. The fees have piled up and I now owe a large sum of money. But I just want out! I ask to talk to the manager at the North Salt Lake branch and the nice lady apologizes for the miscommunication, says that everything will be shut down, as soon as I pay the fees. I scrape up the money to pay, thinking I am now out of the Zion’s Bank mob. 6 months later the calls come again. They didn’t close down my account or my line of credit and allowed all sorts of fees and payments to go through that I thought were cancelled. AGAIN!!!!! I go talk to the assistant manager (the manager I spoke to before didn’t work there anymore and there had been 4 managers since then!). Angry, I asked, “How did this happen??? The manager assured me we were finished!!!!” He hemmed and hawed and said, “Sorry, but there’s nothing I can do.” He then went back and looked at the day I came in to make the big payment and close all accounts with them. Apparently, just after I made the payment, but before the manager had closed all the accounts, there was a fee applied to my account, which kept it active, for now I owed them more money, and it would not close. RUN AWAY FROM ZIONS NOW!!! They are very unethical and have charged me thousands in crazy fees and took no responsibility for their massive mistakes. The next bank I went to didn’t freeze my account when I went out of town, they texted me to make sure I approved of the charge, and off we went. Other banks can get it done so much better!