Zions Bank Checking Accounts

Michael Walker
4:32 PM (1 minute ago)
to me

I had the Utah state tax commission garnish my Zion's Bank account. Apparently Zion’s bank has a policy that a $100 fee is imposed in such cases. This was a mistake and the charges were reversed by the Tax commission However, even though the charges were reversed Zion’s still saw fit to charge me the $100 fee. I spoke to the bank manager and she referred me to her regional boss Zack Nelson. I spoke to Mr. Nelson directly and though quite professional he was adamant that because this was not a “bank error” that the $100 bank charge would not be reversed. Of course I thought this ridiculous as it was not my fault and though not the fault of Zion’s they certainly have the power to reverse the $100 fee if they wanted to. And that’s my point! Zion’s could reverse the charges but they won’t. Horrible customer service move! I’m quite sure if I had $10,000 sitting in my account the charges would have been waived but because I barely scrape by and never have more than a couple hundred bucks in my account they chose to impose a non Necessary fee. A $100 means nothing to them, though for me it’s the difference of whether I can buy my daughters birthday gift. Thank you (not) Zion’s for being sensitive to your account holders who are struggling financially.

Absolutely zero fraud protection. You'll be responsible to cover everything you were scammed out of... and pay interest on it. Horrible, horrible customer service.

ACH department charges fees for any kind of mistake and is not willing to work with the customer to resolve the issue. My elderly mother made a mistake on her routing number and was charged $50, which Zion's Bank was unwilling to waive.

I have never been at a bank that felt less like a bank. From freezing my daughters account one day before tuition was due, for no reason anyone could identify to an ATM giving me $1110 more than my deposit was worth. Maybe its just during COVID, but very crazy errors for a bank. Then I opened accounts for my 2 high schoolers only to be told something different by "every" person I talked to. Yes kids can have their own account, Yes Venmo works, No their are no fees, I don't know why this is charged to your account... Venmo does not work because our corporate office sees you as a high risk, Venmo just needs us to change this status and it should work... It goes on and on. Crazy, I have never been at a bank like this... The website is also very immature

Wow. Antiquated. And rude. CSR hung up on me, refused to let me speak to a supervisor with my question. No banking here anymore. This bank doesn't have updated equipment to do their job like other banks.

I wish I could give 0 stars. I was with Zions Bank for 20 years. It was fine, at first, and then they would randomly freeze my account for weird reasons. Once, they froze my account because “they didn’t know my occupation.” With that, they also froze my 3 children’s accounts who were connected with mine, and being in college, we were all beyond frustrated that it took several days to unfreeze them. Right after that, my kids withdrew their money, but I still stayed for a while, dealing with the random freezing of the account, the extra fees they found they could add, etc. But when I tried to leave, I found that it was like trying to quit the mob...I went in, said I wanted to cut ties with Zions and close my accounts, thinking I was done now. 6 months later, I get calls from Zions that I’m past due on my line of credit. What??? I thought everything was closed, so I didn’t stop some auto payments (bc, silly me, I thought a closed account couldn’t be charged), so they kept just billing my line of credit. Argh. So, I’m angry now and frustrated. The fees have piled up and I now owe a large sum of money. But I just want out! I ask to talk to the manager at the North Salt Lake branch and the nice lady apologizes for the miscommunication, says that everything will be shut down, as soon as I pay the fees. I scrape up the money to pay, thinking I am now out of the Zion’s Bank mob. 6 months later the calls come again. They didn’t close down my account or my line of credit and allowed all sorts of fees and payments to go through that I thought were cancelled. AGAIN!!!!! I go talk to the assistant manager (the manager I spoke to before didn’t work there anymore and there had been 4 managers since then!). Angry, I asked, “How did this happen??? The manager assured me we were finished!!!!” He hemmed and hawed and said, “Sorry, but there’s nothing I can do.” He then went back and looked at the day I came in to make the big payment and close all accounts with them. Apparently, just after I made the payment, but before the manager had closed all the accounts, there was a fee applied to my account, which kept it active, for now I owed them more money, and it would not close. RUN AWAY FROM ZIONS NOW!!! They are very unethical and have charged me thousands in crazy fees and took no responsibility for their massive mistakes. The next bank I went to didn’t freeze my account when I went out of town, they texted me to make sure I approved of the charge, and off we went. Other banks can get it done so much better!

Today Zions lost a 14+ year customer. With the unscrupulous and disrespectful treatment I have been shown over the past month, it is 14+ years overdue. They refuse my legal right to records without outrageous fees (you would think they have taken enough money these past years), one person flat out refused my request, the other said I needed to hire an attorney and deal with their legal department, the manager only agreed (with enormous fees) after I said I would indeed get my attorney involved, as well as make this all very public. I believe their mistreatment towards me is because I am not a member of the church that founded and owns this bank, (that's right, it is a Mormon Church owned bank). I have recently been paying more attention to the fees and have found some rather dishonest behavior on their part, my request of records is to research just how long it has been going on, the difficulty obtaining them is confirmation that the best choice is to find an honest bank. Save yourself the problems, find a credit union or something.

I have been with Zions Bank since 1997. I have always enjoyed banking with them. Today because of some of the worst customer service I have ever seen in my life I just closed all of my accounts over $27 in surcharges. Yes you heard that correctly they lost a 22 year customer by not crediting my account $27! I definitely don’t care about that $27 but it was about the principal of it and being treated like they didn’t need me as a customer. They have definitely “forgotten who keeps them in business”!

i have had a zions checking and saving account for the past 20 years. my husband has several accounts with zions as well. when i opened the accounts i was told that i would have access to my history of statements in case of a tax audit. i requested past statements as i could only access the past 15 months online and was told their charges for MY OWN RECORDS were $5 per statement, $3 per check image and $20 per hour for their 'research time'. WHAT?!?!
zions is already making a profit on the money i have in my accounts and they want more? zions.com has a link where you can 'email the president of zions' and he will 'personally review these messages' i sent an email to the president and one to customer service at zions regarding what i thought of the fees. guess what- the same person answered my emails (not the president of zions). i was told that their fee schedule was competitive with other banks. i did the research and found this not to be true. hey zions- a little honesty and integrity with customers goes a long way. i see a lot of other negative reviews on people being nickeled and dimed with fees by zions. i'll be closing my accounts and taking my money elsewhere.
Zions bank motto is 'we haven't forgotten who keeps us in business'. i beg to differ on that.

Zions Bank is an average bank; nothing special. When I had banked there, I was charged for every small thing as well as was charged a monthly fee-- even while having direct deposit. Any time I had an issue, such as a dispute for a random bank charge, they would always say they would "get back to me", which took hours. I didn't bank with them for long since they made it an issue to get back with me on my issue but the good thing is that they would most likely be willing to credit my account back. The customer service is just average since they were in no hurry to get back to me, but overall the banking is just simply average.