Zions Bank

I am not sure how Zions bank has such high reviews, they are the worst bank that I have ever worked with, they should be investigated for shady business practices. First of all their fees are ridiculously high and there are a lot of them, other financial institutions do not charge the same type of fees as this bank. The thing that really makes this bank horrible is that they have transferred all of their mortgages to a company called Cenlar Mortgage or Cenlar FSB, and they are absolutely the worst mortgage company that there has ever been, they have a rating on wallethub of 1.1, yes that's right 1.1 stars, that is the worst rating I have ever seen of any company, here is the link to their review, https://wallethub.com/profile/cenlar-fsb-13001145i

Cenlar will not work with you and will give you the run around about everything, and even try to take your home away from you without precedence, I am not sure how they are even in business with all the shady things that they do to their customers, I blame Zions Bank for making me do business with Cenlar and transferring my mortgage to them, Zions Bank should be ashamed of themselves.

If you want a horrible customer experience and you don't care about throwing money away or stressing every month whether or not you may lose your home, then this is the bank for you, otherwise I would shop elsewhere and put more money in your pocket, and less stress in your life.

Michael Walker
4:32 PM (1 minute ago)
to me

I had the Utah state tax commission garnish my Zion's Bank account. Apparently Zion’s bank has a policy that a $100 fee is imposed in such cases. This was a mistake and the charges were reversed by the Tax commission However, even though the charges were reversed Zion’s still saw fit to charge me the $100 fee. I spoke to the bank manager and she referred me to her regional boss Zack Nelson. I spoke to Mr. Nelson directly and though quite professional he was adamant that because this was not a “bank error” that the $100 bank charge would not be reversed. Of course I thought this ridiculous as it was not my fault and though not the fault of Zion’s they certainly have the power to reverse the $100 fee if they wanted to. And that’s my point! Zion’s could reverse the charges but they won’t. Horrible customer service move! I’m quite sure if I had $10,000 sitting in my account the charges would have been waived but because I barely scrape by and never have more than a couple hundred bucks in my account they chose to impose a non Necessary fee. A $100 means nothing to them, though for me it’s the difference of whether I can buy my daughters birthday gift. Thank you (not) Zion’s for being sensitive to your account holders who are struggling financially.

As of 2020, this bank issues more credit cards: Zions Bank Premier Visa Card, Zions Bank Elite Visa Card, and Zions Bank Reserve Visa Card. The Reserve card has an annual fee ($450) and it offers 2% - 3% rewards on everything.

Absolutely zero fraud protection. You'll be responsible to cover everything you were scammed out of... and pay interest on it. Horrible, horrible customer service.

Very veryslow drive up lane in Murray
5500 south state. Inaccurate postings
Of Saturday Opening on your Windows, Net, of Saturday opening on Midvale 7800 south & Murray when your Really Closed. This is Unexceptionable. Very Poor!.

ACH department charges fees for any kind of mistake and is not willing to work with the customer to resolve the issue. My elderly mother made a mistake on her routing number and was charged $50, which Zion's Bank was unwilling to waive.

Zions Bank put our family owned business for over 30 years out of business and forced all of my family into bankruptcy by selling our loan without notifying us in advance. Do not trust or use Zions Bank!

Zions Bank offered me a low rate credit card and overdraft protection on my checking account. I can transfer money to other Zion Bank clients instantaneously.

I have never been at a bank that felt less like a bank. From freezing my daughters account one day before tuition was due, for no reason anyone could identify to an ATM giving me $1110 more than my deposit was worth. Maybe its just during COVID, but very crazy errors for a bank. Then I opened accounts for my 2 high schoolers only to be told something different by "every" person I talked to. Yes kids can have their own account, Yes Venmo works, No their are no fees, I don't know why this is charged to your account... Venmo does not work because our corporate office sees you as a high risk, Venmo just needs us to change this status and it should work... It goes on and on. Crazy, I have never been at a bank like this... The website is also very immature

It’s a good starter card but they do not report to all 3 bureaus and that defeats the purpose. Another card or mix is needed to help overall.