Zions Bank
Michael Walker
4:32 PM (1 minute ago)
to me
I had the Utah state tax commission garnish my Zion's Bank account. Apparently Zion’s bank has a policy that a $100 fee is imposed in such cases. This was a mistake and the charges were reversed by the Tax commission However, even though the charges were reversed Zion’s still saw fit to charge me the $100 fee. I spoke to the bank manager and she referred me to her regional boss Zack Nelson. I spoke to Mr. Nelson directly and though quite professional he was adamant that because this was not a “bank error” that the $100 bank charge would not be reversed. Of course I thought this ridiculous as it was not my fault and though not the fault of Zion’s they certainly have the power to reverse the $100 fee if they wanted to. And that’s my point! Zion’s could reverse the charges but they won’t. Horrible customer service move! I’m quite sure if I had $10,000 sitting in my account the charges would have been waived but because I barely scrape by and never have more than a couple hundred bucks in my account they chose to impose a non Necessary fee. A $100 means nothing to them, though for me it’s the difference of whether I can buy my daughters birthday gift. Thank you (not) Zion’s for being sensitive to your account holders who are struggling financially.
4:32 PM (1 minute ago)
to me
I had the Utah state tax commission garnish my Zion's Bank account. Apparently Zion’s bank has a policy that a $100 fee is imposed in such cases. This was a mistake and the charges were reversed by the Tax commission However, even though the charges were reversed Zion’s still saw fit to charge me the $100 fee. I spoke to the bank manager and she referred me to her regional boss Zack Nelson. I spoke to Mr. Nelson directly and though quite professional he was adamant that because this was not a “bank error” that the $100 bank charge would not be reversed. Of course I thought this ridiculous as it was not my fault and though not the fault of Zion’s they certainly have the power to reverse the $100 fee if they wanted to. And that’s my point! Zion’s could reverse the charges but they won’t. Horrible customer service move! I’m quite sure if I had $10,000 sitting in my account the charges would have been waived but because I barely scrape by and never have more than a couple hundred bucks in my account they chose to impose a non Necessary fee. A $100 means nothing to them, though for me it’s the difference of whether I can buy my daughters birthday gift. Thank you (not) Zion’s for being sensitive to your account holders who are struggling financially.
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Product: Zions Bank Checking
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