My husband gave me this card as a giftcard with $20 that he simply purchased out of a gas station. I never used it thinking that I will have time to spend the money. The card was purchased around June and when I tried to use it on December for Christmas shopping was not funds in the card.... I called them and customer service told me that every month was a $5 charge just to keep the card active. This is definitely not a good experience with this card. Never we have issues with other cards. It's ridiculous that they are charging that amount for fee. Definitely not recomending this service at all. This company is a thief that stole my husband gift. Customer service was mean and disrespectful, couldn't find a solution for me when I called.

Absolutely dreadful experience with these cards. You must activate using your entire life story and then they require you to send them documents with identification, social security numbers and information that would permit anyone to easily steal your identity and set up fake credit cards. Do not buy this product if you don't want your identity to be stolen.

CAUTION!

You will get hit with "SIGNATURE" fees for just about every transaction, EVEN IF YOU DON'T HAVE TO SIGN. I get charged $1 for starbucks to swipe my card for a $2 cup of joe, even though there is NO signature requirement.

VERY MISLEADING.

I strongly recommend looking into other cards if you use it like a cash card. I have already cut mine up.

I have been with WesternUnion Netspend Prepaid MasterCard for years now. Very pleased with the card services thus far. Customer service is very good whenever I need to speak to a Representative. I especially appreciate the overdraft protection feature.

Netspend Western Union is the WORST in customer service. The ONLY benefit to this card is getting paid 2 days faster but other companies offer that or it would be better to just wait the two days rather than getting this card. Every single time I call Netspend for ANYTHING either my card or my wife’s card gets deactivated and unable to use. Apparently at 6 pm EST everyone that works for Netspend leaves but ONE little worker named Alex who is left by ALL BY HIMSELF ..no supervisor or mgmt is there to resolve issues or fix issues Netspend caused. It makes me really nervous to think that there is no other customer care than that, especially with the amount of money going into our account. Netspend has NO regard for customer safety or satisfaction. Do NOT open Netspend account for any reason. Google other prepaid cards and pick another as I promise you will eventually regret getting involved with this company

The only thing I hate about this card that NETSPEND charges you when you call to get a balance (.50)per call ,, NETSPEND has all the major prepaid cards, you cant get help unless they charge you .50 cent , plus 9.95 monthly charge,, other then that I like using it because I have WU account.

This card is and company are crooks the steal your money and hold it and lie to do so I loaded the card i drive over the road I was caught in lake affect snows I stayed at motel used card for security deposit the company refuses to give Me my money back because I don't have a permanent card I am on the road for months at a time I have yet to make it home western union and netspend are anti truckers I explained to them I was getting a card because I was going to use direct deposit which I had to cancel and now ive been almost a month without a check my girlfriend has sent me money to eat every 3 days from her tips she pays $ 4.95 each time its cost me 50 dollars in sending fees and late fees for ins car payment electric and more if any one else had similar issues I'm taking further actions against them you can email me with the incidents and some info for building the case my E mail is [email protected]

Worst card company I have dealt with, absolutely terrible. Tried to login from work my account was temporarily blocked. No reason given just said called them and they wanted more information. This was all out of no where. Do not use western union net spend.

These people will steal your Mooney. They tell you that you're enrolled in the Premier Package, no fees for Pin transactions or Signature Transactions, but they charge those fees anyways because you didn't "OPT IN" (the mail never said anything about opting in. It SAID I was enrolled automatically. Then charging those fees that weren't supposed to be charged threw my account into overdraft. So, in top of the overdraft, there is also a $15 overdraft fee added on by netspend. They are stealing people's money. Avoid using this company. I'm about to file complaints with the Better Business Bureau as soon as I'm done typing this.

I love my card it let's me know when swipe get deposit notification, debit card purchases, and get paid two days early. ...