As the 8th largest bank in North America by assets, BMO Bank provides personal and commercial banking, global markets and investment banking services to more than 13 million customers. They’re proud to be fueling progress for individuals, families and businesses across North America.
BMO is focused on building, investing and transforming how they work... show more
BMO Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 11/21/2025.
2.6
1,910 reviews
from WalletHub and across the web
1,910 reviews from WalletHub and across the web
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BMO
tommy bear @tommybearsd
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1 Star Rating
BMO mortgage has been a terrible experience. I applied for a HELOC and was preapproved for a very high credit line based on my credit score of 800+, my income, and the equity in my house. Then they spent almost two months of my time filling out paperwork and requiring the usual documents. I work for a large company and sent them four years of pay stubs, which they could not use to verify my income and overtime, even though I provided several years of W-2 forms. Their underwriter was incompetent and eventually gave me an unsatisfactory counteroffer that essentially denied the loan. I received an apology from my home equity specialist for the back-and-forth and for the decision to cancel my application. The underwriter and back office demonstrated a complete lack of competence and no regard for people's time. There was no accountability. In short, it was a very poor experience with BMO.
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Product: BMO Mortgages
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BMO
ccolliaspg @ccolliaspg
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1 Star Rating
The worst customer service I've ever experienced. Additionally, they damage your credit score for one late payment. Avoid this bank at all costs.
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Product: BMO Car Loans
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BMO
Davidh3phase @Davidh3phase
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1 Star Rating
I've been with BMO since transferring from Bank of the West. I am retired and had plans for my finances when my CD matured. I was dealing with the passing of my wife, and BMO said they were going to place my money in a 0.995 CD. I told them on the phone and in person that I did not want my money tied up in that account. They said no problem and to let them know. I went in to discuss my options when they told me they placed it in that account. When I sat down and told her what I wanted to do, she said there would be a penalty (I figured it would be what it earned $209, which was understandable). She tells me $1400! Needless to say, I was mad. Anyway, she then tells me she was going to request to drop the penalty for two bank employees informed her of what I said not to put my money in another CD. It's been 10 days now, and they keep stalling, holding my savings up. All I can say is seniors should avoid this bank. They are changing names or something, but they are not a bank to trust with your life savings. For the rest of my life, I will post reviews on this bank to help other seniors.
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Product: BMO CDs
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BMO
Paj ESO @pajeso5775
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1 Star Rating
DO NOT FILL OUT ANY PART OF THEIR APPLICATION!
I made the mistake of starting to fill out an application. I didn't even submit it. What they don't tell you is that it doesn't matter if you don't submit it. They save all information you enter and they will email you every day, call you every day, very obviously without your consent if you didn't submit the application. I have told them: "STOP CALLING ME!" Guess who just called me AGAIN 5 minutes ago anyway?
Also, in their application, they ask if you're a dual citizen and they want to know what other country you have dual citizenship in. DO NOT GIVE THEM ANY OF YOUR INFORMATION. Don't say I didn't warn you!
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Product: BMO Checking
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BMO
dinoskelly06 @dinoskelly06
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1 Star Rating
Constant service interruptions occur because it doesn't show you your transactions. It doesn't show what's processing, and then it switches from posted to pending again. One time, they deposited my check into the wrong account. It states you have an available balance, but their online banking can't manage it or correct the issue, so you end up overdrawn. It said you had an available balance when you didn't. It's very concerning; it's almost like they're mishandling your money.
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Product: BMO Checking
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BMO
fermansminitruck @fermansminitruck
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1 Star Rating
This bank is the worst! They put a two-week hold on a local bank check. It cleared the check writer's account the same night I deposited it. I called corporate and they told me, "Sorry, we can't help you. You'll have to wait the full two weeks." I have a perfect account history, and this is the way they treat their good customers? Needless to say, I will be closing both of my accounts. They are crooks!
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Product: BMO Checking
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BMO
Saba Bayanzai @saba_bay247
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2 Star Rating
The bank is very slow, even when it is not busy. I don't see a team approach. I walked in today just to get a replacement debit card. One teller was busy, while two other employees at the desk were just talking about personal matters and vacations instead of offering to help. The bank is also very rigid and limited in its services. I am planning to switch soon.
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Product: BMO Business Services
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BMO
unhappy BMOexCustomer @themarcx
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1 Star Rating
BMO single-handedly ruined my credit score of 815. They canceled both my cards in a one-week period, which knocked me down into the mid-700s. I have worked long and hard to build my credit score because it used to be horrible, and now it's working its way back down.
I had over $150,000 in credit with 8% credit usage, never a late payment on any of my cards, and I always paid more than the minimum payment. I was a good candidate for good credit and not a credit risk. Now that BMO has canceled my cards, other companies have raised my interest rates and lowered my credit limit down to a measly $100 to $200 balance. As I keep paying them down, my credit limit keeps dropping.
I don't understand why there isn't a class action lawsuit against them (BMO) for ruining people's credit.
They put holds on checks for good customers! There is no reason to hold a check for over 7 days, and "you can't do anything about it" is what they say! A known individual deposited a repeat check. They did not put a hold on the other checks deposited, but did on this one for over 7 days!
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Product: BMO Checking
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BMO
Vineet arora @vineetarora8
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1 Star Rating
America's most inconvenient bank account keeps locking the account over and over, and it is of no use. Even after identity verification, they continue this frustrating practice.
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Product: BMO Checking
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BMO
kb Br @kburt0505
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1 Star Rating
My grandfather is 80 years old and has been trying to log into his account for over a week. I live an hour from him and can only come on the weekends. The issue started when I tried calling the 888 number provided online. It doesn't give enough time to enter the number and press pound. If I am able to quickly enter it, it says there is a high call volume and hangs up on me. After researching, I was able to find another phone number to connect me with a person, and after holding for over 30 minutes, the person had my grandfather and I pass the phone back and forth to try and verify. He would ask for my info, then his, etc. The number on file did not come to his cell phone and still hasn't 3 hours later. The guy hung up on me. So, I called again and sat on hold for over 30 minutes. The woman was rude, didn't tell me what was going on, and then said she couldn't help and he needs to go to the bank. I told her he can't go to the bank and to resend the code, and she said she already did, and the only option is to come in. I asked to talk to a supervisor, and she said we cannot talk to a supervisor until we are verified. She ultimately let us talk to the supervisor. I told her the username or email that he has won't pull up his account with entering his social security number; it says it doesn't match. I asked if there is a different way to verify because he never received the texts from the 2 other people. She said yes, she can email a form, and I said OK, I want her to stay on the phone, and we will complete it and email it back to her to get verified because we need to log in today. She said she would, then when I told her OK, let me check so I can send it back, and she told me, well, it has to be notarized. He can't leave the house! If he can't come to the bank, how is he going to get it notarized?! I asked her to resend the code, and she said she can no longer send the code because the form was sent. I said I want to talk to her direct supervisor, and she said it's Saturday, so I said, please give me their email or voicemail; she refused. I continued to tell her this was her mess up, and I need it fixed. I repeated what I said multiple times, and she hung up on me. In total, I spent over 3 hours trying to resolve this. My grandpa has tried everything under the sun, and technology confuses him. He is an 80-year-old Vietnam vet who has lung fibrosis, is on oxygen, is in renal failure, and can barely eat without vomiting. He just needs to access his account, and you expect him to come up there. This is multiple fails on BMO's end! My grandfather has not been able to access his account for over a week, and now he has no other option than to come into the branch or pay to have a notary to come to the house. This is the reason my family and I are all leaving BMO. I will never ever recommend BMO to anyone. I will leave this review everywhere I can. Shame on BMO!
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Product: BMO Checking
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BMO
ruan_delport @ruan_delport
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1 Star Rating
I recently opened a new BMO account and I'm honestly furious with how my first experience has gone. After depositing my very first check through the BMO mobile app, I was shocked to find out it will take 7 business days to process, yes, seven! I even called customer service hoping there was a way to speed things up, but got absolutely nowhere.
How is anyone supposed to pay their bills or manage everyday expenses with such a ridiculous wait time for a simple mobile deposit? This is 2025, every other major bank processes checks within a day or two at most. I opened this account expecting convenience, but instead, I'm stuck waiting over a week just to access my own money.
If this is how BMO treats new customers, I'm seriously regretting making the switch. Definitely not the kind of "modern banking experience" they advertise.
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Product: BMO Checking
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BMO
Shelee Smith @shel66grl
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1 Star Rating
One of the worst banks I've ever dealt with! Can't even get anyone to help you. Can't seem to have any statements sent after almost 1.5 years, and can't even get access to their online site. You get hung up on; they never call back, tell you they'll straighten things out, that their program is running slow, that they're having issues with their site, etc. Meanwhile, we've tried to set up an online account several times, and each time it comes back with an Error Code. I would never recommend this bank to anyone, and I wouldn't have in the first place, but the place we were dealing with works with this bank, which makes me wonder about that place as well. Very sketchy!
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Product: BMO Personal Loans
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BMO
Kenecia Harris @hkenecia
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1 Star Rating
This is not a good bank. I don't understand how it hasn't been shut down. I feel like this bank has scammed me out of money for years. They give false information and have difficult policies in place.
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Product: BMO Personal Loans
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BMO
Ferris @archiefx3
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1 Star Rating
Verified Customer
Poor customer service, employees at their banking centers are horrible. Do yourself a favor and steer clear of this company. I went to the bank to prove my identity to use the card, and they were extremely rude and not helpful. I've never had to drive to a bank to prove my identity without there being some kind of fraud alert, and I answered every question correctly upon receiving the new card. I didn't get an alert until they declined a charge on the first purchase using the card. I'm pretty sure the representative on the phone did it on purpose. Do yourself a favor and steer clear of BMO.
Get answers to your questions about BMO below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
BMO Bank's mobile deposit availability is typically the next business day after the deposit is made, provided the image of the check is received before 7:00 PM Central Time on a business day. The first $500 of the deposit will be available one business day after the day you submit it. The remainder will be available two (2) business days after the day of the deposit.
It's important to note that this feature may change without prior notice. For the most up-to-date information, please refer to the BMO Bank's website.
You can check the best checking accounts available for you to make sure that whatever decision you go for really fits your goals.
The BMO Harris overdraft fee is $15 per transaction that overdraws your account, if you have a BMO Harris checking account that allows overdrafts. Some BMO Harris accounts will not charge an overdraft fee but only because transactions that would overdraw your account will be declined.
Key Things to Know About BMO Harris Overdraft Fees
Not all accounts are eligible for overdraft services. While most of BMO Harris's checking accounts come with...
You can make a BMO Bank credit card payment online, by phone, through the BMO Bank mobile app, by mail or at a branch. To pay a BMO Bank credit card bill online, log in to your online account and click on “Pay & Transfer.” Then, choose how much to pay, when to pay it, and where the payment is coming from. BMO Bank does allow cardholders to set up automatic payments, too.
Yes, a BMO Harris account is FDIC-insured up to $250,000 per customer, per account ownership category. This means that even if BMO Harris fails, you will eventually be able to recover an individual account's balance up to $250,000.
If you have a joint account, each co-owner of the account is considered a separately insured customer. As a result, you can collectively recover the account's balance up to $500,000 in the event of a bank...
To log in to your BMO Bank online banking account, you must visit the BMO sign in website, enter your debit card number and your online banking password.
If you haven't enrolled in online banking yet, you can do so by selecting the enroll now option on the BMO Digital Banking page. You'll need to provide some personal and account information to set up your online banking profile.
Currently, BMO Bank isn't offering jumbo CDs. However, the BMO CD has an APY of 0.05% - 1.00%. The interest you'll earn on your deposit depends on the term you choose. With term lengths ranging from 3 months to 5 years, you can select the CD that aligns perfectly with your financial goals. Here's a breakdown of the terms available:
The BMO foreign transaction fee is 0% to 3%, depending on the specific credit card. A foreign transaction fee is a surcharge that some credit cards add to transactions processed outside of the United States. The fee applies whether you're physically in a foreign country making a purchase or buying something online through an internationally-based merchant.
Bank of the West has been merged into BMO Bank as of September 5, 2023, the Bank of the West brand no longer exists.
Whether BMO Bank is a good fit for you depends on your individual needs and preferences. It is generally considered a good bank. It has a solid reputation for customer service, a wide range of financial products, and a strong presence in the United States.
Ultimately, the best bank depends on your individual...
Bank of the West also has a secured credit card available if you are trying to rebuild your credit, and there is no need to have an account when you apply. They accept applicants with credit scores in...
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by WalletHub: Diners Club Card Premier Credit Card, BMO Bank Platinum Mastercard®, BMO Bank Premium Rewards Mastercard®, Diners Club Elite Credit Card, BMO Bank Boost Secured Credit Card, Bank of the West Cash Back World Credit Card, Bank of the West Secured Credit Card, and Bank of the West Platinum Credit Card.
