As the 8th largest bank in North America by assets, BMO Bank provides personal and commercial banking, global markets and investment banking services to more than 13 million customers. They’re proud to be fueling progress for individuals, families and businesses across North America.
BMO is focused on building, investing and transforming how they work... show more
BMO Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 05/14/2026.
2.6
1,948 reviews
from WalletHub and across the web
1,948 reviews from WalletHub and across the web
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BMO
potteralexis24 @potteralexis24
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1 Star Rating
This bank sucks. It used to be Bank of the West. my boyfriend has been banking with them for years. They just randomly changed to BMO banking. They never sent him any mail or told him they were switching to BMO banking either so when they switched, his card just stopped working and he didn’t know why so he had to call them and they had told him that they had switched to a different banking and that he would have to get a new card. This bank is not transparent at all. They have been randomly charging him service charges for YEARS. I know banks sometimes have service charges, especially if your bank account has too low of a balance. But those service charges are supposed to be a fixed amount. But they have been charging him different amounts for years and years. Whatever money he has left in his account that is what they charge as a service fee. Which doesn’t make sense to me. Because service fees are supposed to be a fixed number like I said. And now his bank will not let him do instant transfers from any other banking app, Cash app, pay pal, nothing. If you were looking for a new bank, please consider going somewhere else. Worst bank ever.
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Product: BMO Checking
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BMO
franciscomon102 @franciscomon102
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1 Star Rating
Terrible terrible company I’d be better off using Cash App
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Product: BMO Checking
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BMO
Richard Collins @RICK2874
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1 Star Rating
BMO assumed my loan from another lender, most difficult bank I have ever worked with. DO NOT USE
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Product: BMO Personal Loans
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BMO
Thelma Bowling @beckyback2002
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1 Star Rating
We have a 2020 Bass Tracker. The payment is due the 21st of each month. I always make sure to pay more than the requested amount. Today I got a phone call because it wasn't paid until the 23rd. They didn't take it out of my account until the 27th. 1.) I had to wait on payday 2.) It's not our fault they waited 4 extra days before they took it out. 3.) Put someone on the phone we can understand. 4) There's a 10 day grace period but if I'm even a day late they begin harassing me over the payment. I do NOT recommend this bank for financing.
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Product: BMO Personal Loans
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BMO
TJ Randhurst @Peregrine38
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1 Star Rating
Subject BMO Bank: Concerns Regarding Loan Transparency and Payment Processing
When we purchased our boat, we arranged financing through the dealership, and the loan was ultimately issued by BMO.
I want to share several concerns about my experience so that other consumers can make informed decisions on taking loan with BMO ( I would personally advise against it).
1. Lack of accessible loan statements There is no apparent way to access loan statements online. When I contacted customer service to request access, I was initially told that statements are not provided for loan accounts. Only after further clarification was I informed that statements could be mailed, with a delivery time of approximately 10–12 days. In today’s environment, the absence of readily accessible digital statements is a significant limitation for customers trying to monitor their accounts.
2. Unclear application of extra payments In addition to my regular monthly payment, I have consistently paid extra with the expectation that those funds would be applied toward the principal balance. However, I later learned that extra amounts may not automatically be applied to principal in the way a borrower might reasonably expect.
When I asked how to ensure extra payments are applied to principal, I was told that I would need to:
* First make the payment, and * Then separately call customer service to request that the excess be applied to principal
This process was not clearly disclosed upfront and adds unnecessary complexity for customers attempting to pay down their loan more quickly.
3. Inconsistent and unclear communication Throughout my interaction, I had to ask very specific, repeated questions to get clear answers about both statements and payment application. The initial responses I received were incomplete or potentially misleading, which made it difficult to understand how to properly manage my loan.
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Summary While I acknowledge that I could have asked more detailed questions at the outset, I did not expect such a lack of transparency and accessibility from a major financial institution. Basic features—such as online statements and straightforward principal payments—should be clearly available and easy to use.
As a result of this experience, I am exploring options to refinance this loan with another lender.
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Product: BMO Personal Loans
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BMO
cathielove89 @cathielove89
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1 Star Rating
Miserable customer service. Long wait times. They answered the phone and then never said another word. When I called another time they couldn’t even answer my questions. They send new cards when I haven’t had a problem so then I need to change all my accounts again. Time to leave this terrible bank.
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Product: BMO Credit Cards
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BMO
Maria Gonzalez @AILED_2001
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1 Star Rating
Customer Service is overseas, and if a representative can't answer the question, the CSR will hang up on you. The escalation line is overwhelmed with angry callers.
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Product: BMO Checking
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BMO
none ya @noneya85
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1 Star Rating
I’m extremely disappointed with my recent experience with the Bank of Montreal. My mother made a payment over the phone on the 4th, before the due date, yet the bank didn’t process it until the 6th—after it was already considered late. Now she’s being charged interest for something that was not her fault. To make matters worse, the customer service experience was completely unacceptable. Instead of acknowledging the issue, the representative was dismissive and rude, saying things like, “Next time, pay five days in advance so you won’t have this problem,” and even suggesting we could “call back and keep arguing” if we wanted. That is not how you speak to customers—especially when the delay was caused on your end. Customers should not be penalized for internal processing delays, and they certainly shouldn’t be treated with disrespect when they try to resolve an issue. This experience reflects very poorly on your service and accountability.
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Product: BMO Credit Cards
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BMO
Not Sure @FatGuySmCoat
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1 Star Rating
This is the absolute worse place to do your business. Total incompetence, rudeness, and even harassment by bank employees. Business should be shut down for a staffing overhaul.
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Product: BMO Checking
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BMO
Lori summer @lorettakay43
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1 Star Rating
BMO bank is horrible to deal with,we had a home loan with them,we paid it in full 2 months ago.They refuse to send our lien release.All they sent was a letter saying we paid the loan in full.they refuse to send the lien release.Never do business with them.They are difficult to deal with.They are not customer friendly.They want your money,after they get it they don't care.They just keep saying they will send the release.I guess they think it's ok to lie.They are horrible deal with also if you get a insurance claim like to replace your roof,they refuse to sign the check until they see all the papers from the insurance company.And the local BMO had to call the corporate office to get it approved. Not all banks act like this.I will never do any business with them again.We have a very high good credit score.We don't need them Run from them ,do yourself a favor ,and save the stress,go to a different bank.
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Product: BMO Mortgages
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BMO
dyuvero @dyuvero
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1 Star Rating
The worse bank Today they decided to lock my account night time when I was working so it say that I have to call to unlock my account I call and a guy name Carlos was telling me that my account was locked that I have to go to the branch next day to unlock my account I told him that tomorrow was a Good Friday that the bank not open and he insisted that yes the bank is open tomorrow I feel a bit discriminated for my accent I told him transfer me to the manager and the manager told me that he was lying that the branch are no open Good Friday is a bit sketchy when we trust those kind of people with our money and they lie to yes on our face really disappointed with the costumer service and they lie to bank service in general
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Product: BMO Checking
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BMO
Kelsi Merwin @kmerwin33
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1 Star Rating
The branches know more than the customer service yet customer service can't ever help with the simplest of tasks. I dont know that I will be a customer much longer. Excessively long hold time frames, takes over a week to pay with Zelle, depositing a check takes 9 days sometimes longer and so much more!!
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Product: BMO Checking
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BMO
Peggy Smith @Tiredsenior6
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1 Star Rating
If you are a senior, do not apply for a credit card or any credit with this bank. They appear to discriminate against seniors with excellent credit, good portfolios, no debt, and no loans. In the past, the manager has stepped up to navigate errors and practices inherent within the bank. This is the second time we have encountered issues with this. I am so sad a bank I have been with for over 20 years does not stand behind their long-term customers, especially now that they are seniors. We will be moving our accounts elsewhere but not without sadness. Apparently, long-term relationships are not important anymore.
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Product: BMO Credit Cards
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BMO
schneiderdenise500 @schneiderdenise500
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1 Star Rating
I am extremely dissatisfied with the way this company manages its loan servicing. Payments I submit take more than a week to post, yet during that delay, I receive repeated calls and text messages accusing me of being late. This is unacceptable and reflects a clear failure in your internal processing. When I attempted to contact your office to address the issue, I was met with a 45-minute hold time. That level of customer service is entirely unreasonable for any financial institution. Given the ongoing pattern of poor communication, delayed processing, and lack of accountability, I will not enter into any future financial agreements with this company. I am simply waiting for my current loan to be paid in full so I no longer have to deal with these persistent issues.
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Product: BMO Car Loans
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BMO
kcbuffa62 @kcbuffa62
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1 Star Rating
We went to an RV place in Missoula, Montana and bought an RV. It cost us $250,000. We paid $150,000 down and decided to go through with the financing because they convinced us we would get a better deal. We took a nine-month finance plan through BMO. It was the biggest mistake of our lives. We paid an 8.4% interest rate.
We did this for just over nine months, but somehow, I don't understand how—it may be because I wasn’t paying attention as I should have, being on automatic payments—they applied every payment towards the interest only. Why in the world would they do that? It's the most ridiculous thing I've ever encountered.
After disputing this with them, they agreed to correct it. In the end, we paid off a loan of $100,000. Tell me, who pays off a loan of $100,000 within a year? Not many people. Despite this, they reported us as being 90 days late on our payments, which was false since we were never late. Because of their error, my credit score, which has always been extremely high, dropped by 100 points. I was furious. They are the most incompetent company and bank I've ever dealt with, and I'm 70 years old.
I wouldn't recommend them for anything. Everyone out there needs to be aware; they can ruin your credit score. As I mentioned, mine dropped by 100 points, and I have never been so upset. So beware of them; I wouldn't take a loan from them for anything. Actually, it's the RV place that shouldn't even represent them—bad, bad, bad. I'm going to fight this to the end. They have truly upset me.
Get answers to your questions about BMO below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
BMO Bank's mobile deposit availability is typically the next business day after the deposit is made, provided the image of the check is received before 7:00 PM Central Time on a business day. The first $500 of the deposit will be available one business day after the day you submit it. The remainder will be available two (2) business days after the day of the deposit.
It's important to note that this feature may change without prior notice. For the most up-to-date information, please refer to the BMO Bank's website.
You can check the best checking accounts available for you to make sure that whatever decision you go for really fits your goals.
The BMO Harris overdraft fee is $15 per transaction that overdraws your account, if you have a BMO Harris checking account that allows overdrafts. Some BMO Harris accounts will not charge an overdraft fee but only because transactions that would overdraw your account will be declined.
Key Things to Know About BMO Harris Overdraft Fees
Not all accounts are eligible for overdraft services. While most of BMO Harris's checking accounts come with...
You can make a BMO Bank credit card payment online, by phone, through the BMO Bank mobile app, by mail or at a branch. To pay a BMO Bank credit card bill online, log in to your online account and click on "Pay & Transfer." Then, choose how much to pay, when to pay it, and where the payment is coming from. BMO Bank does allow cardholders to set up automatic payments, too.
Yes, a BMO Harris account is FDIC-insured up to $250,000 per customer, per account ownership category. This means that even if BMO Harris fails, you will eventually be able to recover an individual account's balance up to $250,000.
If you have a joint account, each co-owner of the account is considered a separately insured customer. As a result, you can collectively recover the account's balance up to $500,000 in the event of a bank...
To log in to your BMO Bank online banking account, you must visit the BMO sign in website, enter your debit card number and your online banking password.
If you haven't enrolled in online banking yet, you can do so by selecting the enroll now option on the BMO Digital Banking page. You'll need to provide some personal and account information to set up your online banking profile.
Currently, BMO Bank isn't offering jumbo CDs. However, the BMO CD has an APY of 0.05% - 0.75%. The interest you'll earn on your deposit depends on the term you choose. With term lengths ranging from 3 months to 5 years, you can select the CD that aligns perfectly with your financial goals. Here's a breakdown of the terms available:
The BMO foreign transaction fee is 0% to 3%, depending on the specific credit card. A foreign transaction fee is a surcharge that some credit cards add to transactions processed outside of the United States. The fee applies whether you're physically in a foreign country making a purchase or buying something online through an internationally-based merchant.
Bank of the West has been merged into BMO Bank as of September 5, 2023, the Bank of the West brand no longer exists.
Whether BMO Bank is a good fit for you depends on your individual needs and preferences. It is generally considered a good bank. It has a solid reputation for customer service, a wide range of financial products, and a strong presence in the United States.
Ultimately, the best bank depends on your individual...
Bank of the West also has a secured credit card available if you are trying to rebuild your credit, and there is no need to have an account when you apply. They accept applicants with credit scores in...
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