Acceptance Insurance

I was hit by one of their policy holders in early September the claim just closed in the middle of November I did all the footwork I had to get my own medical bills and medical reports from the ER because the adjuster was extremely slow and refused to just get the claim done and over with,definitely prolonged until I got tired of it and decided to do everything on my own! They had me upload pictures of the damages to my vehicle online and then cut me a check without having a real adjuster come out and look at the vehicle I ended up having to pay my own deductible with my own insurance company to go after them just so that they could pay what they were supposed to pay because they cut me a check for $2,000 less than what my damages were to actually fix the car.I had multiple calls to the supervisor and the slowest adjuster ever gave poor excuses barely responded to my emails it was a definite nightmare dealing with these people I was injured in the wreck and was definitely not at fault they had knowledge of that and still refused to pay me what I was owed I had to threaten them with the laws of my state after they tried to offer me a measly $800. After firm disagreement and threatening with a demand letter and threatening to get an attorney after all of that they finally gave me a number well over that amount that I was comfortable accepting. I do not have car insurance with this company and I pray to God that I'm never get hit by anybody else that is a policyholder of this company this experience was horrible

Shelby helped me get one of the lowest insurance i have had so far... I appreciate everything you did to help me... thank you again

Deceptive supportive claims; they’re actually closed Saturdays but put on a shameful front to the contrary. Was on hold to their claims line 10/28/‘22 from 9am to 1pm. Kept up with that fiasco with family and friends until 1pm onwards when an automated message was initiated stating they’re now closed and to call back during business hours Referring agent manipulative too, gave me many contextual inferences to car rental inclusion and sadly they were misleading and contradictory. Resent these two in cahoots had no qualms charging me for all these months for non existent car rental clause. Advised of legal litigation after call to Office of Inspector General's main telephone at 615-687-7200 in Nashville.

Hello My Name is Ricky Pringle and I am very happy with Acceptance insurance I got great service from Mariel and Sandy Guerrero I appreciate there customer service very much if you don't have auto insurance I highly recommend acceptance insurance.

WORST INSURANCE COMPANY EVER!! FIND SOMEONE ELSE IF YOU ARE SMART!! I put insurance on my car on-line, their app came up that I owed $307 for 6 months. So I paid it. Only after I paid it did it show up that it was not my car. So now I had to write another policy on the right car. They said that was $278 so I paid that too. I had to have insurance on my car. When I called them the next day to report what happened with their app, I was told that the bad policy would be cancelled and my money refunded. This would take 10-14 working days. So I waited. No refund came. So I called back today to be told that they had applied the overpayment to my good account. Now I have to wait ANOTHER 10-ck.14 WORKING DAYS to see if they send it back. I have requested that a supervisor call me and was assured they would. They didn't. If you are smart you will stay away from this company. Their on-line app is screwed up. They don't do what they say. And God forbid you try and get a refund of money they owe you. You will be ninety years old before you get your money back. WORST INSURANCE COMPANY EVER!!

Probably the worst insurance I have ever worked with. They canceled my policy because my payment was a day late, which is illegal under Arizona law. They refuse to acknowledge the AZ insurance policies that they send me on a monthly basis- word for word “If your payment is not received by the Due Date, pursuant to Arizona law, a seven (7) day grace period will apply. If the payment due is not received by the end of the grace period, a cancellation notice will be sent and your policy will be cancelled following the grace period effective as of the date and time indicated in the cancellation notice.” I reinstated my policy because I need the insurance, but I have asked someone in management to get ahold of me but I have still never received a call. Fast forward a couple of months to now, I have a bill for over $350, which is over 2x my normal monthly payment. This policy has been a nightmare experience and has made my finances a much more stressful situation, and no one in the company cares to try and find me any answers. I’m at a loss and don’t know what to do. Once I hit the end of my policy I will be looking elsewhere.

Thanks Ms. Faith. She was awesome and nice. I have renters insurance & car insurance and it's the best insurance I have ever had, it's affordable, & takes less then 20mins. If you need any kind of insurance I recommend Ms. Faith at Accepence Insurance off Cherry Road. Rock, Hill SC!!!

I set up Auto pay, on my account home screen it says clearly that my policy due date is the 29th, i noticed nothing came out and called them and they said that my bank rejected my auto draft but thats not true, acceptance never attempted to draft it out so then they tell me that my policy was canceled 3 weeks ago?! The money was there 3 weeks ago too. So then i had to go through everything to get reinstated and guess what, now its $240 more per year! Seems scammy. Customer service is embarrassing, like Im embarrassed for them!

I want to say that I had a very good experience with Michia from the Newnan GA office. She was very helpful in finding me some SR22 insurance that I could afford. If you need any kind of insurance please give her a call.

Also was most helpful, he got my quote fast and was very professional. I appreciate Aldo and recommend him to others whom have had a no complaint experience. Highly recommend.