Acceptance Insurance

Acceptance Insurance is the worst! I was rear ended on 5-29-22 and have yet to be contacted by anyone from Acceptance. I received a text on Monday stating that I will be contacted next business day and I have yet to be contacted. I have called in twice to see about getting a rental since my Jeep is not drivable and still nothing! Do not use Acceptance Insurance or expect anything from them. They are terrible!

I spoke with Kim out of the Kennesaw, Ga office!!... She was amazing!!..Very professional and personal!!.. She lifted my spirits and gave me quotes within my budget. This lady was a God send!. I will definitely refer others to Kim!

Garbage. Bought a brand new car and was hit two weeks after. Had trouble getting my adjuster on the phone to do anything after he done his interview. Took over a week for the shop to get my car because we couldn’t get the adjuster on the phone to release it. Need a rental? Hope you got an extra 1000 just laying around because you have to pay for it & then get reimbursed. I sent my rental receipt in over a month ago now & still haven’t received the check for it and of course can’t get the adjuster on the phone, through email, NOTHING. Wanna talk to someone different hoping to get answers? That apparently doesn’t work either. GARBAGE. DONT WASTE YOUR TIME OR MONEY

I walked into Acceptance Insurance as a repeat customer and I was greeted with new smiling faces. The staff that was more than happy to assist me. I immediately asked about " Ms. Ja'Nae" that I read about on the reviews. Even though she wasn't who assisted me she was still as pleasant as the reviews that I had read. I was assisted by "TaCora", she was also pleasant as well & knowledgeable. She found my information in the system and got me back on the road in less than 30 minutes. The atmosphere was very relaxing & well sanitized. You could smell the cleanliness upon entering the establishment. TaCora made me feel like I have done the right thing, "Rejoining the Acceptance Family"! Thanks Ladies ?

I would have given them negative 5 stars if I could've. And any review here that does not involve anything past the quote and starting your insurance policy, is not experienced enough with this company to give an accurate review. You wanna give 5 stars, tell us about a 5 star claim handled or a great customer service over a period of time. These people are all nice when you're paying them to start a policy...BECAUSE IF YOU EVER HAVE A CLAIM, YOU WILL LITERALLY HAVE TO PUSH THEM EVERYDAY TO DO THEIR JOB. Best to get a lawyer to handle it and charge them. Fender bender first week in November, took over a month to get the adjuster to respond even after multiple calls , emails messages and texts from myself and the lady who's car I backed into. Clearly ignored the claim. Same thing with appraiser now. Pathetic company! They take advantage of people desperate to pay the absolute cheapest rates. They need to be sued ! Any 5 star review is either paid or just a policy starter review in my opinion.

TERRIBLE
connie put wrong date on my policy and i woke up to my account negative a week before i got paid... now my money won't be refunded for 12 days and I'm stuck with no gas $! TERRIBLE CUSTOMER SERVICE

WHAT EVER YOU DO - DO NOT USE ACCEPTANCE INSURANCE

I am so happy with the customer service that Shayna was able to provide for me. She went ABOVE & BEYOND to ensure my satisfaction.

Acceptance Insurance approved me within minutes, they have excellent customer service . I highly recommend their services to everyone.