The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 06/02/2022.
4.6
469 reviews
from WalletHub and across the web
469 reviews from WalletHub and across the web
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Acceptance Insurance
Doug Marlin @doug_5172011
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1 Star Rating
Acceptance Insurance is the worst! I was rear ended on 5-29-22 and have yet to be contacted by anyone from Acceptance. I received a text on Monday stating that I will be contacted next business day and I have yet to be contacted. I have called in twice to see about getting a rental since my Jeep is not drivable and still nothing! Do not use Acceptance Insurance or expect anything from them. They are terrible!
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Acceptance Insurance
astria_b @astria_b
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5 Star Rating
I spoke with Kim out of the Kennesaw, Ga office!!... She was amazing!!..Very professional and personal!!.. She lifted my spirits and gave me quotes within my budget. This lady was a God send!. I will definitely refer others to Kim!
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Acceptance Insurance
Jessica Smith @ladyjxxi
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1 Star Rating
Garbage. Bought a brand new car and was hit two weeks after. Had trouble getting my adjuster on the phone to do anything after he done his interview. Took over a week for the shop to get my car because we couldn’t get the adjuster on the phone to release it. Need a rental? Hope you got an extra 1000 just laying around because you have to pay for it & then get reimbursed. I sent my rental receipt in over a month ago now & still haven’t received the check for it and of course can’t get the adjuster on the phone, through email, NOTHING. Wanna talk to someone different hoping to get answers? That apparently doesn’t work either. GARBAGE. DONT WASTE YOUR TIME OR MONEY
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Acceptance Insurance
JACQUELINE BOYKIN @Jacquezboykin
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5 Star Rating
I walked into Acceptance Insurance as a repeat customer and I was greeted with new smiling faces. The staff that was more than happy to assist me. I immediately asked about " Ms. Ja'Nae" that I read about on the reviews. Even though she wasn't who assisted me she was still as pleasant as the reviews that I had read. I was assisted by "TaCora", she was also pleasant as well & knowledgeable. She found my information in the system and got me back on the road in less than 30 minutes. The atmosphere was very relaxing & well sanitized. You could smell the cleanliness upon entering the establishment. TaCora made me feel like I have done the right thing, "Rejoining the Acceptance Family"! Thanks Ladies ?
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Acceptance Insurance
Realtor_lisawhorton @Realtor_lisawhorton
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1 Star Rating
I would have given them negative 5 stars if I could've. And any review here that does not involve anything past the quote and starting your insurance policy, is not experienced enough with this company to give an accurate review. You wanna give 5 stars, tell us about a 5 star claim handled or a great customer service over a period of time. These people are all nice when you're paying them to start a policy...BECAUSE IF YOU EVER HAVE A CLAIM, YOU WILL LITERALLY HAVE TO PUSH THEM EVERYDAY TO DO THEIR JOB. Best to get a lawyer to handle it and charge them. Fender bender first week in November, took over a month to get the adjuster to respond even after multiple calls , emails messages and texts from myself and the lady who's car I backed into. Clearly ignored the claim. Same thing with appraiser now. Pathetic company! They take advantage of people desperate to pay the absolute cheapest rates. They need to be sued ! Any 5 star review is either paid or just a policy starter review in my opinion.
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Acceptance Insurance
jasenmanagement @jasenmanagement
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1 Star Rating
TERRIBLE connie put wrong date on my policy and i woke up to my account negative a week before i got paid... now my money won't be refunded for 12 days and I'm stuck with no gas $! TERRIBLE CUSTOMER SERVICE
WHAT EVER YOU DO - DO NOT USE ACCEPTANCE INSURANCE
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Acceptance Insurance
Monicluv08 @Monicluv08
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5 Star Rating
The insurance company offers good reasonable plan and good prices to choose from ill recommend this insurance company to any friends and family.
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Acceptance Insurance
tiffkutie04 @tiffkutie04
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5 Star Rating
I am so happy with the customer service that Shayna was able to provide for me. She went ABOVE & BEYOND to ensure my satisfaction.
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Realtor_lisawhorton @Realtor_lisawhorton
Paid review ...just like the last one with nature as a profile picture.
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Acceptance Insurance
chrismoorexllx @chrismoorexllx
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5 Star Rating
Acceptance Insurance approved me within minutes, they have excellent customer service . I highly recommend their services to everyone.
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Acceptance Insurance
Kenyatta Ross @kenyattaross33
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5 Star Rating
The customer service is great the agent that helped me her name is Lora Jette she was very helpful and friendly the prices are reasonable and low and she calls you back I had a great experience
Yes, Acceptance does offer non-owner car insurance. You can get an online quote from Acceptance, call them at (800) 321-0899, or you can talk about your options with an Acceptance agent in your area.
Non-owner car insurance provides the minimum coverage required by the state of residence for people who regularly drive but don't own a car. This type of insurance is best suited for drivers using rental cars, car sharing services or who drive borrowed vehicles. You can purchase non-owner car insurance as long as you have a valid drivers license and don't have access to a vehicle in your household.