Acceptance Insurance

The customer service is great the agent that helped me her name is Lora Jette she was very helpful and friendly the prices are reasonable and low and she calls you back I had a great experience

I FEEL ROBBED!!!!!!!! I paid damn near $600 dollars and ended up getting put on my girlfriend's insurance for cheaper and they only gave me $28 dollars back off of $600 for using them for 4 days. WT&!!!!!. I would give them a negative star if that was an option. Do not do business with them, they just want your money???

I’ve been dealing with Acceptance now for 3 months and as the recipient of a totaled vehicle by an insured. They do not contact you back, they do not initiate communication, they are boldly rude and assumptive. It took 3 weeks for my vehicle to get looked at, they blamed my insurance for that. I purchased my vehicle in Atlanta Ga barely over 30 days prior to this accident and submitted all vehicles compared to mine for assistance to help get us back on the road and was ignored and told I felt like I was owed and was attempting to manipulate the forms. When I asked questions that needed answers I was met with defense and amusement but no answers and when I contacted my adjuster handling the claim her voicemail said don’t leave a voicemail I won’t check it out until after the 4th. I emailed her just for documentation of this professional voicemail as it is listed as her contact number for work and during business hours. I received an email telling me to give my insurance the information of which they have, so I wasn’t sure what she was talking about and that she would contact them at her earliest convenience When on the phone with a supervisor he stated they cover liability and I wasn’t owed more than that and I had to remind him liability is what they take on when they exchange moneys for services for high risk clients and it is not a vehicle or persons and he wasn’t prepared for frustrating questions and reacted out of personal emotions and bias feelings clearly. My tone to him was unacceptable, and I owned this but my questions were within reason and his answers were condescending and closed doors with no real explanation behind them and an analogy of a 1955 Chevy classic rust bucket that someone thinks is worth 20000 but that doesn’t mean they are owed 20000. Me feeling I was owed something came up a lot even though I asked questions that needed answers and even asked for help above him if he wasn’t willing to listen or answer them.