Apple Bank

I have had excellent customer service from Apple Bank. The branches in Staten Island and on Steinway St, Queens have excellent personnel. They remember your name and always try to assist. They are quite professional.

I have had one issue after another. My parents used the Co-op City branch for decades. After my father died, I closed his account. Afterwards, I received a check. The bank would not honor the check because he no longer had an account. It took almost a year for me to get a power of attorney set up for my mom because everyone told me something different; they couldn't find their copies of the PoA several times, and no one knew what to do. My mom is disabled. She has a CD that has matured. She wants to have the money transferred into her savings account. I am her power of attorney. I am told that I must come into the bank in person, which is an hour's one-way trip from my home, with my mom. What is the point of a POA if I can't sign things for my mom? Janet Smith has tried to help as much as possible, but she can only do so much. I have never seen a bank where you have to come in person to cancel or transfer a CD. It's as if they are holding onto your money. I will be removing my mom's money this weekend. They make everything more difficult than it needs to be. This is not customer service by any means.

I have been a client of this bank for many years and I don't understand why they keep implementing changes that are not to the benefit of the client. Now, if I need to deposit money, I have to do it in person, which is absurd and ridiculous. I am a disabled person who, most of the time, has tasks done by my home attendant. Now she can't make the deposit in person, and doing it through the machine means it takes two days for the money to appear in the account. With new technology, all these changes should be in favor of the client, which is not happening. I am very disappointed and dissatisfied with this new rule.

I would like to thank a Senior Customer Service Representative at the Bensonhurst Branch, Ms. Alla! Her confidence, knowledge, and professionalism helped me a lot!
It was a great pleasure to work with you!
Thanks again,
Alex P.

Well, I went through the New York City heat to speak with Patsy Paltoo, my customer service guru, and she did not disappoint. I have been going to Apple Bank for years. Actually, I have been going to Patsy for years. Banking and money is something very personal and close to your chest. I have found that one needs a stable, trustworthy bank person to speak to and listen to. That's Patsy, a wonderful go-to person. Thank you, Apple Bank, for having Patsy to go to.

If compared to other banks, the customer service is not helpful. In the branches, there is a very limited transaction count. There are better banks to save your money. Not recommended.

Apple Bank Bethpage - It is a pleasure to walk into the inviting branch on Hempstead Turnpike in Bethpage. The branch has a professional and warm ambiance. The biggest asset, however, is its manager, Sunitha (Sunny) Joseph. Her warm personal assistance is a welcoming advantage to stay with the bank. Her eagerness to help you get the best banking experience is second to none.
Her bright and cheerful smile helps make my day. I recommend Apple Bank for their services but even more so for their branch manager, Sunitha Joseph.

They don't care anything about older retired people. The apps don't work well, and information by phone is very inconsistent. Very poor customer service from their Bronx site, constantly losing documentation mailed to them, and a bad habit of not returning phone calls.

Khadijah Warner from Parkchester Branch is the teller supervisor but thinks she’s the CEO. She’s racist and has a horrible attitude. Apparently she doesn’t know what is to provide customer service. Didn’t help me at all.

I was really excited about opening an account at Apple Bank, because I can remember as a kid my mom had an account there. However, I didn't realize there technology or practices would still be the same. If you dispute a claim....your funds could take up to 90 days to be put back into your account. Also, cash deposits made at any Apple Branch will take up to 5 days to post your account. The control over your money is not in the hands of this bank, that is not acceptable. No, I would not recommend this bank to a friend And I will be searching for a new bank home.

Be aware of very steep CD early withdrawal penalty. Accounts with terms of less than 1 year will lose $50 plus 1% of the amount withdrawn. Accounts with terms of 1 year or more will lose $50 plus 3% of the amount withdrawn. This is insane!

This review is about the 4 Irving Place Branch in Manhattan.
I have had many accounts at this bank for the past 30+ years - CD’s, checking, savings, etc. The service was always friendly, professional and competent.
The staff at the bank has completely changed. When I call to speak to a manager or assistant manager, they can never come to the phone. They are in the restroom, on a break, at lunch, in a meeting, it’s their day off.
Consistently no manager comes to the phone.
The “modern” ATM machine which is supposed to scan checks for deposit (no envelope or deposit slip required) does not work well. The machine cannot read the checks at least 80% of the time. I get a message “invalid check” and the machine spits out the rejected check. I have to ask for another transaction, re-enter my pin, and try again.
Last night was the limit. I spent 30 minutes inserting an reinserting 8 checks until the machine finally accepted them.
I have repeatedly called the manager about this issue. They said they would “talk to the tech” about it.
They have not solved the problem. They suggest that I come into the bank to make my deposits in person or send it through the US Postal Service.
What?
How about installing a better ATM machine that can actually scan and read a check in 2022?
They just performed a system upgrade, but did not install a new ATM machine that can read checks well. I do not attempt to deposit cash there. Perhaps it can read US bills better than it reads checks.
Take your business elsewhere unless you live right around the block and can get there by 4 pm most days to do your banking.
Extremely inconvenient because the single ATM is at the branch does not perform as it should.

Apple Bank refused to return to my deceased mother's estate over $8,700. I am the Administrator of her Estate. Apple Bank made promises to send the money to the funeral home. It reneged and refused to do so, leaving not enough money to bury her, Annette Moses. My mother had a guardian, United Guardianship Services, who took financial advantage of her. She was confined to a nursing home. The guardian was trying to sell her property, a violation of federal law as she was forced to be on Medicaid. The guardian stole all of the furnishings out of our home. AFTER I gave APPLE BANK my Certificate of Administrator, the bank delayed, allowed the guardian to "court shop" and clean OUT the entire $8,700 that was left in her bank account. Apple Bank allowed the guardian to give the money to itself and 2 attorneys who were trying to sell my mother's home. A federal violation!!I have spoke to Micheal Shamis, a Vice President at APPLE BANK and Anthony Succo, who has "dug in" and refuses to return the money to the estate. I have had to file a lawsuit against this bank. STAY AWAY FROM APPLE BANK. By S. Moses

Worst mgmt team ever in the ronkonkoma branch , I just don’t know where to begin mgmt is very demanding and makes you feel your worthless , save yourself from the stress there do unprofessional