Apple Bank

I would like to thank a Senior Customer Service Representative at the Bensonhurst Branch, Ms. Alla! Her confidence, knowledge, and professionalism helped me a lot!
It was a great pleasure to work with you!
Thanks again,
Alex P.

Well, I went through the New York City heat to speak with Patsy Paltoo, my customer service guru, and she did not disappoint. I have been going to Apple Bank for years. Actually, I have been going to Patsy for years. Banking and money is something very personal and close to your chest. I have found that one needs a stable, trustworthy bank person to speak to and listen to. That's Patsy, a wonderful go-to person. Thank you, Apple Bank, for having Patsy to go to.

If compared to other banks, the customer service is not helpful. In the branches, there is a very limited transaction count. There are better banks to save your money. Not recommended.

Apple Bank Bethpage - It is a pleasure to walk into the inviting branch on Hempstead Turnpike in Bethpage. The branch has a professional and warm ambiance. The biggest asset, however, is its manager, Sunitha (Sunny) Joseph. Her warm personal assistance is a welcoming advantage to stay with the bank. Her eagerness to help you get the best banking experience is second to none.
Her bright and cheerful smile helps make my day. I recommend Apple Bank for their services but even more so for their branch manager, Sunitha Joseph.

They don't care anything about older retired people. The apps don't work well, and information by phone is very inconsistent. Very poor customer service from their Bronx site, constantly losing documentation mailed to them, and a bad habit of not returning phone calls.

Khadijah Warner from Parkchester Branch is the teller supervisor but thinks she’s the CEO. She’s racist and has a horrible attitude. Apparently she doesn’t know what is to provide customer service. Didn’t help me at all.

I was really excited about opening an account at Apple Bank, because I can remember as a kid my mom had an account there. However, I didn't realize there technology or practices would still be the same. If you dispute a claim....your funds could take up to 90 days to be put back into your account. Also, cash deposits made at any Apple Branch will take up to 5 days to post your account. The control over your money is not in the hands of this bank, that is not acceptable. No, I would not recommend this bank to a friend And I will be searching for a new bank home.

Be aware of very steep CD early withdrawal penalty. Accounts with terms of less than 1 year will lose $50 plus 1% of the amount withdrawn. Accounts with terms of 1 year or more will lose $50 plus 3% of the amount withdrawn. This is insane!

This review is about the 4 Irving Place Branch in Manhattan.
I have had many accounts at this bank for the past 30+ years - CD’s, checking, savings, etc. The service was always friendly, professional and competent.
The staff at the bank has completely changed. When I call to speak to a manager or assistant manager, they can never come to the phone. They are in the restroom, on a break, at lunch, in a meeting, it’s their day off.
Consistently no manager comes to the phone.
The “modern” ATM machine which is supposed to scan checks for deposit (no envelope or deposit slip required) does not work well. The machine cannot read the checks at least 80% of the time. I get a message “invalid check” and the machine spits out the rejected check. I have to ask for another transaction, re-enter my pin, and try again.
Last night was the limit. I spent 30 minutes inserting an reinserting 8 checks until the machine finally accepted them.
I have repeatedly called the manager about this issue. They said they would “talk to the tech” about it.
They have not solved the problem. They suggest that I come into the bank to make my deposits in person or send it through the US Postal Service.
What?
How about installing a better ATM machine that can actually scan and read a check in 2022?
They just performed a system upgrade, but did not install a new ATM machine that can read checks well. I do not attempt to deposit cash there. Perhaps it can read US bills better than it reads checks.
Take your business elsewhere unless you live right around the block and can get there by 4 pm most days to do your banking.
Extremely inconvenient because the single ATM is at the branch does not perform as it should.

Apple Bank refused to return to my deceased mother's estate over $8,700. I am the Administrator of her Estate. Apple Bank made promises to send the money to the funeral home. It reneged and refused to do so, leaving not enough money to bury her, Annette Moses. My mother had a guardian, United Guardianship Services, who took financial advantage of her. She was confined to a nursing home. The guardian was trying to sell her property, a violation of federal law as she was forced to be on Medicaid. The guardian stole all of the furnishings out of our home. AFTER I gave APPLE BANK my Certificate of Administrator, the bank delayed, allowed the guardian to "court shop" and clean OUT the entire $8,700 that was left in her bank account. Apple Bank allowed the guardian to give the money to itself and 2 attorneys who were trying to sell my mother's home. A federal violation!!I have spoke to Micheal Shamis, a Vice President at APPLE BANK and Anthony Succo, who has "dug in" and refuses to return the money to the estate. I have had to file a lawsuit against this bank. STAY AWAY FROM APPLE BANK. By S. Moses

Worst mgmt team ever in the ronkonkoma branch , I just don’t know where to begin mgmt is very demanding and makes you feel your worthless , save yourself from the stress there do unprofessional

they are a bank which is impossible to work with dont use them if you have already an account switch to another bank asap
i cant reach them
they don't have regular hours
they are nasty to costumers

This bank sucks There service is horrible and rude no customer service I been fighting with them for a year to get some very simple information and they refuse to give it to me I have contacted federal agency to help me because of them I have lost 20,000 dollars they refuse to help me to get this money back. They also did not responded to the federal request. for them to give me the information need to pursue my case. This is horrible bak with no custmer service and rude to boot