Arrowhead Credit Union is one of California’s fastest growing financial institutions. As a not-for-profit financial cooperative, it strongly believes in the philosophy of “people helping people” and it’s catching on. It gives back to its growing membership in the form of better rates and lower fees, and it gives back to its community with... show more
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Arrowhead Credit Union Reviews
5
73%
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9%
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15%
4.2
33 reviews
33 reviews
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Arrowhead Credit Union
cristinaquitegui @cristinaquitegui
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1 Star Rating
I just interacted with a rude cashier named Morgan. There was no greeting, no smile, a rude attitude, and no assistance. When I requested her supervisor, she refused to call them. I am closing my accounts.
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Product: Arrowhead Credit Union Savings
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Arrowhead Credit Union
Laura Morgan @awesome_possum3
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5 Star Rating
VALERIE at The Rialto Branch is such a wonderful human being. While I am not thrilled with the bank itself, she has made my complicated issue so easy, and she is a pleasure to deal with! I don't think they realize what they have in her being a representative for their institution. She is caring, empathetic, and professional. With Valerie, you are not just another customer while she is assisting you, and that is very hard to find these days. Thank you, Valerie!
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Product: Arrowhead Credit Union Savings
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Arrowhead Credit Union @ArrowheadCU
Thank you for sharing your experience! We’re happy to hear that Valerie provided such exceptional service. She truly is an asset to our team, and we’ll be sure to pass along your kind words. We appreciate your membership!
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Arrowhead Credit Union
Jacob Binstok @jbmoving
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1 Star Rating
Do yourself a big favor and do not use this abysmal business—and their unkind CEO for any purpose.
Please distance yourself from them quickly!
I obtained a loan from them and after five years of making payments, when the loan matured, they refused to extend it, putting myself, my wife, and my seven children at risk of homelessness.
I requested to speak with the CEO, and he declined to have a conversation with me, indicating extremely poor customer service.
A customer service representative informed me over the phone that the CEO would not communicate with me and that the board, led by the CEO, decided that if I don't repay them within 30 days, they will initiate foreclosure proceedings, and we could lose our home.
How incredibly sad and upsetting! It's truly heartbreaking.
I regard this CEO as thoroughly malevolent.
Their website purports to support the community, but in my view, it seems they only care about their own interests and not those of the community. To me, it appears they do not care about anything or anyone except their CEO and board.
At 61 years of age, owning two commercial properties, and having approximately 45 years of experience with banks and credit unions, I have never encountered an incident like this.
The credit union's decision to foreclose on my family and me with only a 30-day extension was particularly distressing.
This forced us to secure a hard money loan with an 11% interest rate plus nearly 4 points and other costs, as opposed to the 4% rate that Arrowhead offered us before expelling us from their credit union.
I intend to consult with an attorney to explore the possibility of suing them for their actions against a family with seven children.
We had to pay about $200,000 just to secure a hard money loan, not to mention the added interest of 11%.
Shame on you, Arrowhead. I plan to bring this matter before a civil court soon.
With all due respect to the Yelp readers reviewing my comments, I believe that if you engage with this business or deposit any money into this institution, you are making a serious mistake and could encounter significant problems and hardships like my family did.
Please, I implore you to consider your options carefully before it is too late.
Do not merely walk away from Arrowhead and the CEO; I urge you to run as fast as possible!
Warning
Exercise caution!
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Product: Arrowhead Credit Union Home Equity
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Arrowhead Credit Union
Bob Allen @bob_7325
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3 Star Rating
I have banked with Arrowhead for 7 years and have had no issues up until yesterday. I applied for a credit card line of credit increase online. I clicked the 'Submit' button. An error popped up: 'Error processing'. I closed the box and clicked the 'Submit' button again. The same error popped up again, so I called them. At first, I was told that I applied twice. I explained that I didn't, then they said that I have too many credit cards opened. They didn't seem to care about my exceptional credit score, or income (which is easy to prove since it goes into my checking account and CDs), or my assets. It left me with a bad taste, so I'm gradually moving my business to another credit union.
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Product: Arrowhead Credit Union Credit Cards
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Arrowhead Credit Union @ArrowheadCU
Hi Bob, we appreciate you being a loyal member for the past seven years and are sorry to hear about your recent experience. Credit decisions are based on several factors, but we never want a member to feel unheard or unappreciated. If you'd like, we’d be happy to review your application or provide more clarity. Please feel free to reach out to us at (800) 743-7228.
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Arrowhead Credit Union
Patricia @motlan12
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5 Star Rating
Verified Customer
Arrowhead Credit Union in my opinion is a fair credit union that works with you when communicate with them. In 2017 I was fired from my job and Arrowhead CU were very compassionate in allowing me to pay as I was able until I was hired on my next job. And my low payments (less than minimum) did not affect my FICO score. Communication is key.
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Product: Arrowhead Credit Union Credit Cards
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Arrowhead Credit Union @ArrowheadCU
Hi Patricia, thank you so much for sharing your experience. We appreciate your membership!
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Arrowhead Credit Union
janetkc62 @janetkc62
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3 Star Rating
Verified Customer
This is my first time doing business with arrowhead and just made my first payment on my new loan. I spoke to someone in the loan department to get a copy of my amortization schedule, and was told that they do not provide these. This is very disappointing, because I always make additional payments and like to keep track of how much is being applied toward my principal. I guess they just want me to trust that they are applying the additional funds appropriately without anything to back it up. Pretty disappointing. I will say the staff is very friendly.
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Product: Arrowhead Credit Union Car Loans
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Arrowhead Credit Union @ArrowheadCU
Hi Janet. Our apologies for the miscommunication. We are able to provide an amortization schedule for your auto loan. To request it, please visit your nearest branch or call us at (800) 743-7228 and select option 5.
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Arrowhead Credit Union
Peter Bivona Jr @peterbivona6
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5 Star Rating
Verified Customer
<p>This is a great card this card definitely helped me build up my credit quicker than I thought so I would highly recommend this card without a doubt Arrowhead bank is the best bank I have ever joined they have helped me tremendously</p>
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Product: Arrowhead Credit Union Credit Cards
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Arrowhead Credit Union @ArrowheadCU
Peter, great job working to build up your credit and thanks for your membership!
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Arrowhead Credit Union
Mark @markp_209
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5 Star Rating
Good to have on hand in case of emergencies or holiday shopping. Easy to apply for, easy to qualify and easy to access at many Credit Union ATMS
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Arrowhead Credit Union @ArrowheadCU
Thank you for being a member, Mark!
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Arrowhead Credit Union
Cheryl @camcveigh_561
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5 Star Rating
Verified Customer
I could have bought this car outright but decided to request this auto loan to help bring up my credit score since I only have credit cards.
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Product: Arrowhead Credit Union Car Loans
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Arrowhead Credit Union @ArrowheadCU
Hi Cheryl. Congratulations on the new ride and thanks for choosing us for your auto loan. We look forward to serving you!
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Arrowhead Credit Union
Precious @preciousarreaza
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5 Star Rating
I've been with arrowhead CU since 2018 and to be honest they've been great to me! I walked in to their branch in SB and hoping and praying that they would be able to help with a bank account, considering no one else would because of my background and the risk factors I had. I was young, dumb , and definitely not aware of our actions having a consequences. Well they were able to help me and I've been with them since then. If I have any questions I can easily call them or walk into one of their banks. I'm hoping that eventually I will be able to refinance my car with them.
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Product: Arrowhead Credit Union Checking
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Arrowhead Credit Union @ArrowheadCU
Hi there. Thank you so much for sharing your experience with us! We’re here to serve you.
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Arrowhead Credit Union
Cheryl @camcveigh_561
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3 Star Rating
Verified Customer
I was out of state when there was unauthorized use & the bank closed the account until I could go to the bank to get a new card. I was gone 3 months. Definitely not happy.
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Product: Arrowhead Credit Union Credit Cards
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Arrowhead Credit Union @ArrowheadCU
Hi Cheryl. Please give us a call at (800) 743 - 7228. We'd like to review your contact information with you to make sure we are sending information about your account to the right place.
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Arrowhead Credit Union
martin @mowilliams83
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5 Star Rating
Verified Customer
it was simple an easy loved it took all of ten minutes to complete the application got approved was able to go get the car right away with no problem
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Product: Arrowhead Credit Union Car Loans
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Arrowhead Credit Union @ArrowheadCU
Hi Martin. Congrats on the new ride! Thank you for choosing us, we look forward to serving you.
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Arrowhead Credit Union
Christian Herring @christian1
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1 Star Rating
I had 19.5 k deposited into my account and these id10ts sent it back and held me up a week on opening my business, they are incompetent
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Product: Arrowhead Credit Union Checking
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Arrowhead Credit Union @ArrowheadCU
Hi Christian. I’ve shared your comment with our SVP of Risk who would like to look into this further for you. Please call (800) 743-7228 and ask to speak with her.
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Arrowhead Credit Union
niannakline23 @niannakline23
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1 Star Rating
I have banked with arrowhead for over a year and have had no issues up until today. I walked into my local branch to withdraw $8,000 out of my $12,000 Available balance. I had recently had a few deposits from my business websites payment process resulting in 10k. I have been running my business for over a year and make deposits all of the time to my arrowhead account. Suddenly the teller is giving me a hard time and keeps asking to see proof of my transfers from my website to my payment processor to my bank account, I felt violated and immediately figured that they’re assuming I’m trying to scam. Figured as a young black woman, you just can’t have too much money these days. I’m standing at the teller window for over an hour and her and her manager E. REYES keep going back and forth and asking me my business name and the nature of my business. Lol completely ridiculous. Finally they come back and tell me that I need to bring proof of my business a FBN or DBA document. I stated I had my FBN AND EIN documents at home and the manager asked why I don’t have them on me... who Carries those documents around? So I go to ask him what the issue is and he said they’re freezing my account until I can bring in proof of my business because of a loan I received (NOT THROUGH ARROWHEAD) two months ago, what does my loan have to do with me wanting to withdraw money from my account!? I went home and called in to the call center and submitted the docs via email. However my account is completely frozen for 48 hours, they logged me out of my online banking and i am without any of my money all because of DISCRIMINATION. I have been completely violated and I will be doing everything in my power to make sure someone is reprimanded because of this.
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Product: Arrowhead Credit Union Checking
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Arrowhead Credit Union @ArrowheadCU
Hi Nianna,
First, I want to assure you that your account was handled consistent with our procedures for funds where the deposit name doesn't match the account name. But we do want to apologize that these actions and procedures weren't explained clearly enough, and you were left feeling frustrated. We value our members and work very hard to deliver consistent procedures and top-level service. If you have any additional questions, please give us a call at (800) 743-7228 and ask to speak with our VP Operations.
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andy b @andy_b321
Nobody cares what you feel! Only in CA. You're using the 'RACE' card (BS) when the bank is following strict policy so no money is stolen. I've been a victim of identity theft before. You'd be pissed at your bank if they gave away your hard earned money without the required checks!
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Arrowhead Credit Union
scottmramirez @scottmramirez
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5 Star Rating
Excellent customer relations experience. At first I had trouble getting my deferment due to job loss but they contacted me to work it out.
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Product: Arrowhead Credit Union Car Loans
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Arrowhead Credit Union @ArrowheadCU
Hi Scott. I understand our VP of Credit Risk was able to contact you and get a little more information to help with your Member Assistance Program request. Our Member Assistance Program is here to help members facing a financial hardship due to COVID-19. This includes loan payment deferrals, an assistance loan, and temporary suspension of common fees. For details on the program, visit arrowheadcu.org/update or give us a call at (800) 743-7228.
Get answers to your questions about Arrowhead Credit Union below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
The Arrowhead Credit Union CD has an APY of 0.25% - 1.35%. The interest you'll earn on your deposit depends on the term you choose. With term lengths ranging from 6 months to 5 years, you can select the CD that aligns perfectly with your financial goals. Here's a breakdown of the terms available:
6-Month: 0.25% APY
1-Year: 0.30% APY
2-Year: 0.45% APY
3-Year: 0.60% APY
5-Year: 1.30% APY
Each CD requires a minimum opening deposit of $1,000, and you can apply online. However, you must meet the credit union's membership requirement to be eligible. It's important to note that these rates may change without prior notice.
For the most up-to-date information, please go to the Arrowhead Credit Union website. Before you jump into any account, it's good to take a look at the best credit union CD offers to make sure that whatever decision you go for really fits your goals.
The Arrowhead CU loan officers do request a minimum score of 630 or above.
However, they will look into various factors such as the credit score, relationship to other creditors, revolving accounts, and debt to income ratio, as well as other factors.
Arrowhead is a larger, more established credit union with broader eligibility and a wider branch network, making it well-suited for those seeking comprehensive services and competitive rates. Thinkwise is smaller, education-focused, and emphasizes community ties. It's often praised for attentive customer service, though its scale is more limited.
If you value a larger institution with more branches, broader eligibility, and potentially better rates, consider Arrowhead Credit Union. It's ideal for general banking needs and offers solid financial backing. However, if you work in education, prefer a community-oriented experience with personalized service, and don't require a large branch network, Thinkwise Credit Union may be a better fit.
Before making a decision, be sure to take a look at the best credit union options available and choose the one that best matches your needs and goals.
Currently, Arrowhead Credit Union does not have any branches in Burbank, CA. However, it operates branches in Torrance, Diamond Bar, and Long Beach.
If eligible, you can apply for an Arrowhead Credit Union membership online. To find the nearest branches and ATMs, visit Arrowhead Credit Union's website or contact their customer service at (800) 743-7228.
You can check the best checking accounts available to ensure that whatever decision you make really fits your goals.
Hi there! There are a few ways to avoid the fee; transfer from your Arrowhead account to your Arrowhead auto loan, visit a branch to make your payment, mail a check, or use bill pay from another financial institution (they may charge fees).
Hi there. We have a range of home loan options that might be able to help you lower your payment. For more information, check out arrowheadcu.org/home.
Hi there. Yes, auto refinancing is available for our members. To learn more please visit arrrowheadcu.org/refi or reach us via chat at arrowheadcu.org or phone at (800) 743 -7228.
Check your eligibility: To open an account at Arrowhead Credit Union, you must be a member. You can check Arrowhead Credit Union's website or contact them to confirm your eligibility.
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