Selective Insurance

I just filed my first ever hoi claim and I was terrified. My first call was NOT a great experience. I was disappointed and more stressed! But I called back and everyone since has been excellent. I emailed about my negative experience and the very next day I had two managers reach out to me. They were very kind and helpful and now I know I just got a bad seed on a bad day. It happens. But many other company representatives have more than made up for it. I feel confident in Selective insurance now and my stress has been greatly reduced! I’ll post again after my claim has been processed! I feel confident I’ll be just as happy when it’s all over! ??

Was with them for 6 years with a bundled home and auto policy with 3 cars and a business truck. Never educated me, never checked to reduce rates. When I bought my home they were the insurers. I didn’t ask questions because I assumed they were okay. My daughter had an accident where she and the other driver were considered both at fault. No injuries, no citations nothing. My daughters car was totaled. They did not tell me my rates were going up, they waited until renewal time. Got my bill and was looking at a new rate of over $500 a month. Went out the next day, got new and better coverage for house and autos and $150 less a month. Now you take that for what it’s worth.

Absolutely a nightmare to deal with. Had underwriter tell us we needed KICK PLATES and other railings or they would not insure us. We questioned the kick plates and did put up extra railings where needed. Found out underwriter did not know the correct terminology and meant we needed Toe backers/toe stops on the steps. BIG DIFFERENCE. Had information wrong, sq footage of home wrong, heating wrong, size of garage wrong, singles wrong, and many other things. When we talked with the underwriter directly, Lisa, she got upset that we corrected her and let her know they were toe backers or toe stops on steps not kick plates for doors that she was talking about and she got upset. After that she decided that we needed to fix many other things and kept coming up with additional things that she was going to charge us for that were NOT on the list that the inspector did. The inspector had many, many erros, but she was clearly going out of her way to try to come up with things since she was corrected on her terminology and doing this out of spite now. We tried to contact them directly to discuss this with a supervisor and got the RUNAROUND of a lifetime. They refused to call us back for many many phone messge

I have used Selective for home insurance and was a little indifferent about my experience. Easy application process, extremely competitive rate, less than desirable customer service and resolutions though. My home suffered a huge loss after a storm. Initially, my selective rep was completely unavailable for the first week. I understand they may have been swamped after the storm but I felt ignored and a little unimportant to them. It took over a year and a half to settle payment but they were generous and fair when they did settle. The time it took was terribly unreasonable to me but in the end, everything lost was compensated for and the home was able to be rebuilt back to its pre storm conditions.