Selective Insurance

Beware of this insurance company. If you read your policy you’ll see that 90% of it is what they don’t cover. I have a mold problem and they claim I should have seen it which I didn’t. It came from a broken pipe in the wall.

Was in an accident with one of their clients on August 29th still waiting October 15th to receive a check for the settlement I would never get insurance with them

This is the worst insurance company I’ve ever seen. They have gotten their way out of everything we’ve submitted and took our money no problem. Beware people. This is a SHAM! I’ve spent $10K out of pocket and not a bit of return.

We had bundle insurance. We had good service with them until we switched. Our rates went up when we had to sell our second car. So I asked about and was told that having two vehicles was much cheaper than having one. So I made the moves to switch. When I told them the switch, I got repeated emails about how they are a local company like the one we were switching too, but they acknowledged we were switching. A month and half later, we receive a bill stating we had a late fee. I reach out and get told we never cancelled. I give them all of my email stamps saying otherwise and get told we never went through the offical process. Now, how would I know the offical process if it's not said? So we go through the process and get told everything is good now and to expect a check. Now another month forward and we get a bill from collections. I reach out AGAIN and now get told we owe a prorated bill. It's a shame with the great insurance you get incompetent service.

Last week had roof wind damage which clearly showing areas at the back of the house almost the whole roof, filed a claim through selective which they truly are selective on how to handle claims, the adjuster Kenneth jones said they will send latternow ( a company that inspect roofing) and used the information from solo that company without second opinion and said this is not covered because of three improperly installed shingles on the front of the house and said the wind damage in the back is less than the deductible which means patching it while they proved the whole replacement of the roof back in 2017 but because of financial issues I’ve patched it back then and only got the endorsement check for the repair not the full amount for new roof. This company has taken advantage of me not speaking good English nor have knowledge of how to get them to pay for what they should cover, filling a complaint is all I can do now and the house may start leaking I understand the pandemic issue and they may not make profits but I’m in the pandemic too and have been paying my payment on time without any delays I think they should know that I’ve been paying insurance to cover such damage not to hire a company that go against me when I’m must vulnerable

We have been using them since October for a workman's comp claim through his employer so it's not our choice. More than a few times the checks have just stopped. When the checks come they usually show up in the middle of the week. They do not offer direct deposit for payments. More than a few times the checks have just stopped coming. When they do we have to wait 2 weeks from when the check was issued to see if it shows up and if it doesn't they have to cancel it and remail it. They claim that they are automatically generated and sent out which if that's the case they should arrive at the same time approximately each week. Our rent is due on Friday the check from last week never showed up and now we are questioning If the one for this week will show up. Communication is very lacking unless you contact a supervisor.

Horrible to work with on a claim and will argue about everything. Does not pay out on any home claim. The adjuster sat and argued with the contractor and basically waster my time and his. As soon as he got out of his vehicle he was stating that he will not pay this claim out that he was just here to do his due diligence.

I just filed my first ever hoi claim and I was terrified. My first call was NOT a great experience. I was disappointed and more stressed! But I called back and everyone since has been excellent. I emailed about my negative experience and the very next day I had two managers reach out to me. They were very kind and helpful and now I know I just got a bad seed on a bad day. It happens. But many other company representatives have more than made up for it. I feel confident in Selective insurance now and my stress has been greatly reduced! I’ll post again after my claim has been processed! I feel confident I’ll be just as happy when it’s all over! ??

Was with them for 6 years with a bundled home and auto policy with 3 cars and a business truck. Never educated me, never checked to reduce rates. When I bought my home they were the insurers. I didn’t ask questions because I assumed they were okay. My daughter had an accident where she and the other driver were considered both at fault. No injuries, no citations nothing. My daughters car was totaled. They did not tell me my rates were going up, they waited until renewal time. Got my bill and was looking at a new rate of over $500 a month. Went out the next day, got new and better coverage for house and autos and $150 less a month. Now you take that for what it’s worth.