California Casualty

116 Reviews

California Casualty Insurance Company is a San Mateo, California-based insurer that was founded in 1914 and is a subsidiary of the California Casualty Management Company. California Casualty offers auto insurance policies in 44 states and property insurance in 38 states. Here are a few key things to know about California Casualty:

1.8/5 average rating from users. Read reviews.
A+ rating from the Better Business Bureau (BBB).
Offers auto insurance, homeowners insurance, and more.

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California Casualty Reviews

The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 03/06/2023.

1.8

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WalletHub
October 8, 2021 • @WalletHub

editor's review

California Casualty Insurance Company Review

California Casualty Insurance Company is a below average car insurance company, given its middle-of-the-road premiums and poor customer service. California Casualty’s NAIC rating is 13.16, which means it has a lot more customer complaints than the average competitor, adjusted for size.

California Casualty insurance is available in every state except Alaska, Hawaii, Massachusetts, Michigan, New York, and Wisconsin.

California Casualty Insurance Company Ratings

Reviews on WalletHub: 1.8/5
NAIC: 13.16
BBB: A+
AM Best: B++

California Casualty Insurance was accredited by the Better Business Bureau in 2011.

California Casualty Insurance Company Auto Insurance Review Highlights

Top Discounts – multi-policy discount, multi-car discount, and mature driver discount.

Basic Coverage Options – Bodily injury liability, property damage liability, personal injury protection, medical payments, comprehensive, collision, and uninsured/underinsured motorist.

Extra Coverage Options – loan/lease coverage and roadside assistance.

Other Specialty Auto Insurance – motorcycle insurance, recreational vehicle insurance.

California Casualty Insurance Company Home Insurance Review Highlights

California Casualty Insurance Company offers basic homeowners insurance policies, as well as coverage for condos and renters.

A homeowners insurance policy from California Casualty Insurance Company protects your home and personal belongings from a variety of damage-causing risks. California Casualty Insurance Company homeowners policies provide additional coverage for property damage and living expenses. Their policies also cover medical bills and legal fees in case a guest gets hurt or their property is damaged at your home.

For condo owners, an insurance policy from California Casualty Insurance Company will cover damage to your property and belongings, additional living expenses, lawsuits and liability claims. California Casualty provides extra benefits for peace officers, firefighters, teachers and nurses. Lastly, California Casualty Insurance Company offers renters insurance, which covers damage to your property and belongings, additional living expenses, lawsuits and liability claims.

Overall, California Casualty Insurance Company has reliable property insurance options for a variety of situations.

Bottom Line: Is California Casualty Insurance Company a Good Company?

California Casualty Insurance Company is a below average insurance company, given its average pricing but high number of customer complaints. California Casualty Insurance Company’s most notable insurance options include auto, homeowners, flood, and umbrella policies.

Product: California Casualty Car Insurance

Comment

Eric Nelson
July 28, 2022 • @enelson5168

I've been an auto insurance member of California Casualty for 20 years! Last year I called for a home owners insurance quote. The person selling me the quote gave me numbers that were not better than what I already paid. I misunderstood the process and allowed the process to continue. When I realized I did not want the home owners insurance I cancelled the home inspection. The cancelled home inspection means the policy was not valid. However, they still wanted to charge me for 2 months of insurance, even after saying the policy was not valid. They sent me to collections and refused to forgive the 200 bucks they say I owed for a non valid policy. 20 years 4 cars and an average of about 300 dollars a month I pay them and this is the hill they are choosing to die on. I canceled my insurance with them within 2 hours of getting off the phone with them. I will never recommend them to anyone.

Product: California Casualty Car Insurance

Comment

bjforney
April 20, 2021 • @bjforney

We have had CC for six years. I can state that in that six years I didn't really have a problem until year 6. Their customer service was so rude and unhelpful. I have now found a more reputable company and lower prices on both home and auto. They say they support educators but I think that's just a ploy. They actually don't support customers period.

Product: California Casualty Car Insurance

Comment

Katherine L Dewett
July 13, 2015 • @kattydoit123

California Casualty is a great car insurance company especially for teachers. Last year I was rear-ended on my way to work. They were great when I called and was quite distraught. They waived my deductible and did not make me wait until the after they had communicated with the other insurance company. Before I could take it to the auto shop my car window was broken while in the parking lot of the school I teach at. Since I am a teacher and it happened on school grounds the deductible for the broken window was waived. Both my car and window were replaced at the same time and I used a rental car that was completely covered by the policy. They took care of this very stressed out teacher. Our policy rate did not increase and everyone was so helpful. They made a very chaotic time so much more bearable with their kindness and amazing services.

Product: California Casualty Car Insurance

Comment

David Dewett
November 28, 2014 • @dmdoit

California Casualty is a great insurance company! The prices are competitive and the coverage and service are great! We have had car and renters insurance from them for over 5 years, and when we recently bought our first house, their price and coverage was the best, so we chose them! We have had to make a few claims on our cars, and the agents were prompt and helpful, and the partnered repair companies have always been great. They even waived our deductible while they mitigated with the other driver's insurance company over who was at fault. There are great discounts and benefits to teachers, and other service providers. WE could not be more happy with our coverage!

Comment

Joel Carter
February 21, 2013 • @joelcarter86

I have been a customer of this company since I could drive at the age of 16. Personally, I have not had to make any major claims (luckily), but there have been several times where I used the included Roadside Assistance with my policy to get myself out of a bind (usually towing out of a ditch due to weather). Whenever I have called, an agent picks up promptly after an easy to follow computer prompt to get me to the correct department, and they have handled everything for me! The agents are always easy to understand and work quickly to get the issue resolved. Both times I have needed assistance, they acted as fast as they could to find and book a towing company, and they took care of all expenses so I could simply sign and be on my way. They have worked hard to find extra discounts I didn't know I qualified for, and they have been quick to re-assess my account to ensure I am paying the least amount possible for the most coverage.

If you are looking for an insurance company with good customer service and fast response, California Casualty is certainly one to check out! (By the way, I live in Iowa...you don't have to live in California to get good service!!)

Product: California Casualty Car Insurance

Comment

Alex Kushner
January 3, 2013 • @kfest

I have had a very good experience as a California Casualty customer. I decided to check them out when I discovered they have a relationship with my employer that enables me to pursue special discounted rates. This is a case where I'm getting more than I paid for. Despite the discounted price, the quality of the service has been excellent. I have been fortunate not to have had major issues (knock on wood), but every interaction I have had with California Casualty has been positive. Initially I thought their website was terrible and was disappointed that I couldn't do more through their site, but they have updated it over the last few years and it is vastly improved. I really enjoy being their customer and look forward to working with them more in the future.

Product: California Casualty Home

Comment

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+ 108 reviews from across the web

Review California Casualty

California Casualty Offers

Boat Insurance

Car Insurance

Flood Insurance

Home Insurance

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Motorcycle Insurance

Renters Insurance

Travel Insurance

Umbrella Insurance

California Casualty Q&A

California Casualty Contact

What type of help do you need?

Visit Website

800-800-9410
Fax: 888-206-3083

1875 S Grant St.

San Mateo, CA 94402

Local California Casualty agents:

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