MAPFRE Insurance

They have no problem taking your money for coverage and providing nothing in return. This is not an insurance company it’s a scam with the worst customer service possible.

Look around for a better company They start you off with a great rate. And insist that that only accept automatic withdrawal. As I combined my homeowners and car insurance I figured they would be great. Not customer service oriented and their rates skyrocketed within the next 2 years, no traffic tickets etc. their reviews are scary. I would say run if you have them or reconsider

After we accurately completed the application, bound the policy , they sent an inspector to the house, raised the coverages by 40%, and told us we had to install an elaborate burglar fire and humidity alarm system. Not the most consumer friendly company.

I found the same insurance coverage for $1000 less a year. I got a full refund on my house insurance, which is paid annually by my mortgage company. I make monthly payments for my auto insurance. I paid $227 and was refunded $86. They call it a 'short rate cancellation penalty'. My agent never explained this, and I was changing to a company throught the same agent. I had never heard of this before and it doesn't seem well-published. I just want people to be aware.

Don’t bother with this company. I had a cosmetic repair policy on my car. Had a small scratch and dent but was refused as the policy “does not cover scratches where the paint has been removed and metal is visible”. As I can’t imagine a scratch where the underlying layer isn’t visible this policy is useless. This company is a borderline scam.

I had acquired a home as a beneficiary to a deed and need to put my name on the existing home owners insurance polocy with Mapfre. I can't get a hold of anyone in customer service. I tried several contact numbers and was on hold 10 minutes 3 different times. I finally was given the option to leave a voice mall and did not get a call back yet. If I do not receive any resolution there is no reason to keep the policy with Mapfre.

Mapfre insurance refused to renew my car coverage because I have 1 traffic ticket over a year ago (10mis over)! for 3 cars 4 drivers! I was stunned but I end up saving 25% with another insurance carrier. Will not go back to Mapfre and will not recommend it.

By far the worst auto company out there. When you get into an accident they suck even thought they are supposed to cover you. Customer service is horrible, your rates go up and when you try to cancel they still charge you a high deductible. I usually don't write reviews but felt compelled to create one just to warn people.

If I could give this company no stars I would. OUTRAGEOUS service! My son purchased his first home in December 2017. The storm on March 2nd caused major damage to his house. He has had no walls, no floors and no ceilings in 3 of his 6 rooms and has had his furniture in storage for 1 week short of 6 months and still does not even have a quote from Mapfre. They keep saying they are reviewing the adjuster's paperwork, or their adjuster hasn't submitted the paperwork yet. It is unbelievable! My insurance is up for renewal and trust me- I will be going with another insurance company along with, I am sure many of my family and friends and anyone else on social media that knows what has been going on.