MAPFRE Insurance

In the span of about 60 days (12/24 - 2/22) I was hit by two separate drivers who both had MAPFRE’s scam insurance. My first car was totaled and my brand new replacement car was hit so bad the bumper had to be replaced. This scam of an insurance company insures the most ghetto unreliable drivers who have no business being on the road. I can’t even comprehend how I had never even heard of this insurance “company” and now TWO of their drivers have totaled/damaged two brand new cars of mine. Unreal. Do not get insurance with this company if you are a respectable driver/human being. And try not to get hit by anyone “insured” by them. This company and its drivers are ghetto and gross.

I filed a claim 6 days ago for a major accident. They have a nice little App, but in reality, no one is available to help. I’ve emailed and called the rep multiple times, with no response. Now, their whole phone system is down. Not even the agents can get in touch with them. What kind of customer service is this? Premium payments have to be done to the day—-but they can take more than a week with no way to contact them. Very wrong.

They have no problem taking your money for coverage and providing nothing in return. This is not an insurance company it’s a scam with the worst customer service possible.

Look around for a better company They start you off with a great rate. And insist that that only accept automatic withdrawal. As I combined my homeowners and car insurance I figured they would be great. Not customer service oriented and their rates skyrocketed within the next 2 years, no traffic tickets etc. their reviews are scary. I would say run if you have them or reconsider

After we accurately completed the application, bound the policy , they sent an inspector to the house, raised the coverages by 40%, and told us we had to install an elaborate burglar fire and humidity alarm system. Not the most consumer friendly company.

I found the same insurance coverage for $1000 less a year. I got a full refund on my house insurance, which is paid annually by my mortgage company. I make monthly payments for my auto insurance. I paid $227 and was refunded $86. They call it a 'short rate cancellation penalty'. My agent never explained this, and I was changing to a company throught the same agent. I had never heard of this before and it doesn't seem well-published. I just want people to be aware.

Don’t bother with this company. I had a cosmetic repair policy on my car. Had a small scratch and dent but was refused as the policy “does not cover scratches where the paint has been removed and metal is visible”. As I can’t imagine a scratch where the underlying layer isn’t visible this policy is useless. This company is a borderline scam.

I had acquired a home as a beneficiary to a deed and need to put my name on the existing home owners insurance polocy with Mapfre. I can't get a hold of anyone in customer service. I tried several contact numbers and was on hold 10 minutes 3 different times. I finally was given the option to leave a voice mall and did not get a call back yet. If I do not receive any resolution there is no reason to keep the policy with Mapfre.

Mapfre insurance refused to renew my car coverage because I have 1 traffic ticket over a year ago (10mis over)! for 3 cars 4 drivers! I was stunned but I end up saving 25% with another insurance carrier. Will not go back to Mapfre and will not recommend it.