The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 11/30/2021.
3.5
831 reviews
from WalletHub and across the web
831 reviews from WalletHub and across the web
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MAPFRE Insurance
Janet_redin @Janet_redin
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1 Star Rating
I filed a claim 6 days ago for a major accident. They have a nice little App, but in reality, no one is available to help. I’ve emailed and called the rep multiple times, with no response. Now, their whole phone system is down. Not even the agents can get in touch with them. What kind of customer service is this? Premium payments have to be done to the day—-but they can take more than a week with no way to contact them. Very wrong.
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Product: MAPFRE Insurance Car Insurance
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MAPFRE Insurance
gad834 @gad834
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1 Star Rating
They have no problem taking your money for coverage and providing nothing in return. This is not an insurance company it’s a scam with the worst customer service possible.
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Product: MAPFRE Insurance Home Insurance
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MAPFRE Insurance @MAPFREIns
Hello, we do apologize that you had such a negative experience. If there is something we can look into further for you, please email us at [email protected] with your policy information. Thank You!
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MAPFRE Insurance
lcaraballo162 @lcaraballo162
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1 Star Rating
Don't ever get this insurance..I have it they charge me 3 thousand, and change a year and I don't even have full coverage, and they be charging me extra. Won't send me the bill receipt and I had them take the money automatically from my account. I told them to stop, I'll do it manually and to stop taking money out of my bank account, and they took it. Last month I call them, they put money back, then I told them again: stop taking money out of my bank account. They said they took me off their automatic payments, then this month they did it again, called, they put my money back 2 days later, they took money out of my bank account ag.
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Product: MAPFRE Insurance Boat
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MAPFRE Insurance
Lisa Hershey @stricklers5
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1 Star Rating
Look around for a better company They start you off with a great rate. And insist that that only accept automatic withdrawal. As I combined my homeowners and car insurance I figured they would be great. Not customer service oriented and their rates skyrocketed within the next 2 years, no traffic tickets etc. their reviews are scary. I would say run if you have them or reconsider
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Product: MAPFRE Insurance Car Insurance
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MAPFRE Insurance
Barbara Mackay @bobberanne
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1 Star Rating
After we accurately completed the application, bound the policy , they sent an inspector to the house, raised the coverages by 40%, and told us we had to install an elaborate burglar fire and humidity alarm system. Not the most consumer friendly company.
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Product: MAPFRE Insurance Home Insurance
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MAPFRE Insurance
talex7476 @talex7476
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1 Star Rating
I found the same insurance coverage for $1000 less a year. I got a full refund on my house insurance, which is paid annually by my mortgage company. I make monthly payments for my auto insurance. I paid $227 and was refunded $86. They call it a 'short rate cancellation penalty'. My agent never explained this, and I was changing to a company throught the same agent. I had never heard of this before and it doesn't seem well-published. I just want people to be aware.
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Product: MAPFRE Insurance Home Insurance
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MAPFRE Insurance
christopher_hannon_1 @christopher_hannon_1
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1 Star Rating
Don’t bother with this company. I had a cosmetic repair policy on my car. Had a small scratch and dent but was refused as the policy “does not cover scratches where the paint has been removed and metal is visible”. As I can’t imagine a scratch where the underlying layer isn’t visible this policy is useless. This company is a borderline scam.
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Product: MAPFRE Insurance Car Insurance
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MAPFRE Insurance
rmeis @rmeis
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1 Star Rating
I had acquired a home as a beneficiary to a deed and need to put my name on the existing home owners insurance polocy with Mapfre. I can't get a hold of anyone in customer service. I tried several contact numbers and was on hold 10 minutes 3 different times. I finally was given the option to leave a voice mall and did not get a call back yet. If I do not receive any resolution there is no reason to keep the policy with Mapfre.
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Product: MAPFRE Insurance Home
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MAPFRE Insurance
Ethan Buu @TigerB
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1 Star Rating
Mapfre insurance refused to renew my car coverage because I have 1 traffic ticket over a year ago (10mis over)! for 3 cars 4 drivers! I was stunned but I end up saving 25% with another insurance carrier. Will not go back to Mapfre and will not recommend it.
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MAPFRE Insurance
Juan Campos @campos0908
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1 Star Rating
By far the worst auto company out there. When you get into an accident they suck even thought they are supposed to cover you. Customer service is horrible, your rates go up and when you try to cancel they still charge you a high deductible. I usually don't write reviews but felt compelled to create one just to warn people.
Unfortunately, this information is not made available on MAPFRE's website. Please visit the following link to contact a representative based on your location: https://www.mapfreinsurance.com/en/contact/.
