Pekin Insurance

This is the worst company to deal with an auto claim. They do not return calls or emails. I filed a claim over a month ago and they are completely avoiding me so they don'y have to deal with it. DO NOT GET INSURANCE HERE! Worst customer service I have ever dealt with!

pekin is a terrible company with poor service. due to an issue with their website that they refused to fix they lost a long term customer. when it comes to refund of the policy (cancelled on 5/11) i had to contact the agent and get a response from the agent that pekin is sending my refund on 06/02. today is 06/01. stay away from pekin! if they cannot take care of you when you dont need them they sure wont take care of you when you have a claim.

I don't use Pekin insurance personally, but I had to deal with them through someone that hit me.

I would recommend staying far away from this company. They wanted to total my car at a valuation of $3600 when I had bought the car just 6 months prior for $7000. They said I had to prove the worth but I couldn't use dealership prices, so I sent them a list of auctions which had my car selling for anywhere from $7000-15000, only asking that they fix the car (a $3000 repair). They said they don't accept private party prices either and wouldn't fix my car.

Basically, don't count on them helping you out in anyway. They'll screw you over any way they can. Thanks Jessica Tsai.

Hi i would like to take your time and tell you do not go for this insurance
They give you a fair price and charge your credit card after that policy expires they will extend it to next year without letting you know they keep bragging about that they will lower your price and all of a sudden charge you for the next year
I got into an accident which i was on fault for got a check from them after an year
They are horrible insurance go for sonething useful then enrolling with them
Been with them for 2 years

Hello, my name is Fidel. I’ve been with Pekin Insurance for years. I’ve had a few fender benders, but, Miss Silvia Wagner took care of everything for me and had my truck in the shop in no time. I had a great experience and I highly recommend this angency. I was given a time frame and details about what to expect and when my vehicle would be ready. Thanks to the great guys ram at Pekin!

not a good company any more. had them for years though alot about them but last year or so they have raise my bill alot and not paid anyout. and was canceled due to there own online payment option. i used it because i was cutting it close to the due date had to wait on pay day. used there on line payment on there website. got confirmation that it went thru bank says they got the payment took the money out of my account. two days later i get a call that i was canceled due to lack of payment. i have had them as insurance on both cars and home for 10 years. told them on the phone that they had taken the money out of my account and the confirmation code saying it was accepted before the due date. not by much but i made it. they say that was not proof and that i was still cancel. told them that was fine i wanted a refund. they did not have much to say about that. just kept saying it did not go thru. even though i sent them a copy of the bank transaction. still excuses and still did not want to refund still arguing with them but i am looking for another company. i told them if this is how they treat someone who has been with them for ten years i would go some where else. do not use them for your insurance needs go else where. not a honest company not any more

Pekin is the first insurance company I ever had. My family has used Pekin insurance for years for home, auto, boat, motorcycle, and rental property. They are a dependable company with local agents that fully understand the needs of their customers in the area! They are an incredible company and I would recommend them to anyone. The local agents located in Mackinaw, IL I can personally vouch for. Claims are taken care of punctually and easily.

We've used Pekin Insurance for going on 2 years now, and this last year we had to file our first ever home claim due to a nasty July 4th storm. It caused hail damage to the house. The following day, I called up the claims department. They quickly took down my information, and informed me that an adjuster would be calling within a few days to set up a time to view the damage. Within 24 hours, we received the phone call from the adjuster setting up the time to do the assessment. Within a week, he was out at our home completing the inspection of the damage. He answered questions that we had, due to this being our first experience with filing any type of claim. He reported what he thought our claim amount would be, and then said he'll be submitting the paperwork that evening. Within 1 week, we had our check from the insurance claim, and were able to get the house repaired effortlessly.

To be honest, when we first started with them, I did not like that they were not very up on online account information. It seemed like they are either a small company or just not interested in offering online services. In any case, since the home claim was filed and they quickly took care of us, we'll stay with them even if their online service is behind the times. It definitely pays to have a great insurance company when disaster strikes. Not being able to access account information online is a small price to pay for great service from Pekin!