Through wars, peace, and economic downturns and upswings, Pekin Insurance has remained undaunted. Pekin is flexible, innovative, and has always managed to find ways to get the job done – since 1921. Today, Pekin Insurance is one of the nation’s most successful insurance providers, with combined assets of $2 billion, more than 800 employees,... show more
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Pekin Insurance Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 01/08/2026.
2.9
933 reviews
from WalletHub and across the web
933 reviews from WalletHub and across the web
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Pekin Insurance
susan45429 @susan45429
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1 Star Rating
My 84-year-old father called the Pekin Roadside Rescue number for help with a flat tire. The Pekin representative, who was barely understandable, wouldn't complete the service request until my father paid $50 on his credit card, even though flat tire assistance is covered. Then, Roadside Rescue never showed up. He had to leave the car overnight. Terrible company!
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Pekin Insurance
rosanne_2 @rosanne_2
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1 Star Rating
Horrible, dishonest company that will deny coverage based on complete lies. They pretend to conduct an "investigation", all while planning to deny coverage the entire time. Will never use them or recommend them to anyone.
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Pekin Insurance @PekinInsurance
We take your feedback seriously and understand your frustration. For assistance with coverage concerns, please contact us at (800) 322-0160 to discuss your specific situation.
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Pekin Insurance
Andrew Haskins @ahaskins923
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1 Star Rating
This is the worst insurance company possible. A plumbing company set my house on fire, and Pekin Insurance will only cover 50%. This should be illegal, and they should be shut down. I will go to my grave to ensure this business fails.
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Product: Pekin Insurance Home Insurance
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Pekin Insurance
Doug Hanson @dodehanson
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1 Star Rating
My rating would be a negative number. After paying on a whole life policy for nearly 40 years, my policy has a cash value of less than $5,000.00. Worst investment ever.
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Product: Pekin Insurance Life Insurance
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Pekin Insurance
Bonnie Hansen @hansenbonnie56
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5 Star Rating
We've had Pekin Home & Auto since 2008. Premiums were vastly lower than State Farm and other insurances we had previously. I am very thrifty and always on the lookout for the best prices for value. I was suspicious about low first-year rates from experience with other companies, fearful the rates would increase yearly so much that in the end, we wouldn't be saving any money. I have tracked their premium increases, which are very low, and some years have decreased rather than increased. We have had some auto claims; everything was settled satisfactorily and promptly, and home damage when a tree fell against our house. Our claim adjuster is really on the ball. I really believe service depends on your local claims adjuster and how well they respond. I give Pekin 5 stars.
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Pekin Insurance
Brady Phillips @SBRADYPHILLIPS
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5 Star Rating
Nobody ever looks forward to having their roof hail-damaged and to be quite honest, I dreaded working through the insurance process. I was pleasantly surprised that from the start of the process to the end, my experience with Pekin was excellent. From the initial phone call, everyone was tremendously helpful. I wanted to recognize Jeff Engle, the adjuster, in particular. He did a great job communicating and explaining the entire process. Thanks to Jeff and the folks at Pekin for a great overall customer experience.
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Product: Pekin Insurance Home Insurance
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Pekin Insurance
Keith Ogden @qcdiscus
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1 Star Rating
I have had a homeowners insurance policy through Pekin Insurance for 29 years. Today, I received a letter from Pekin stating that they are canceling my homeowners policy. I called them for an explanation and was told that they are canceling my policy because I have my cars insured through a different company. I was informed it is a new corporate policy that all homeowners who do not also have their cars insured through Pekin are having their homeowners policies canceled. After 29 years of making home insurance policy payments, with one year to go, they decide to cancel the policy. It feels like they've taken my money and run.
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Pekin Insurance
SDA SDA @sda10002000
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2 Star Rating
Totally unacceptable claims handling. I've been fighting for 4 months to get this resolved. Adjusters wanted to total my $12K car; make me get a salvage title and end up with $5K to fix my $6.5K damages. Go as far to the top as you can to fight their insanity. Today told me they would send a check for $6.3K, and keep clear title. FIGHT ON !!!!
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Pekin Insurance
denksarah91 @denksarah91
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1 Star Rating
I have never in my life had such trouble with an insurance company. My car was totaled in July of this year and it's still not settled. They cut me check them stopped payment on it because I told the person I was dealing with multiple times my address was wrong. Their customer service is awful no communication. I would call and request a phone call back I would get an email. I would call her she was always out of the office and would never return my calls. I feel sorry for the people that have Pekin Insurance. Hopefully this is the one and only time I ever have to deal with Pekin Insurance.
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Pekin Insurance
Valarie Lawrence @valarie750
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1 Star Rating
This company should be embarrassed! Terrible! Not once was our emails or phone calls returned from the " kid" that was assigned to us as adjuster! We had a freak tornado that just tore up a 2 block area of our community. We did all the usual stuff, video, photos and other documentation. From the get go , one lie after another! Thank goodness for our fantastic roofing/ siding contractors. The " kid" wouldn't even go up on the roof to check all the damage! Our contractor used a drone and handed him the info..ridiculous! Bottom line... they argued every single thing and went back on their word on more than half of the issues. Through all of this ,we only got some answers calling our local office because the " kid" NEVER returned correspondence! Needless to say, we got fixed what we could as best as we could, because they started pulling quotes about the laws! And today we get a notice that they have " dropped" us?? wow! That's o.k. tho, we have chosen another company anyway! JUST TERRIBLE! DON'T DO IT WITH PEKIN!
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Pekin Insurance
chdoyles07 @chdoyles07
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1 Star Rating
Pekin is HORRIBLE
The adjuster assigned did not respond to me. Spent weeks waiting for a call or email back after filing the claim. The 2 times I was able to make contact with her she was dismissive and condescending. Just plain rude.
We waited 22 days just to get an ok for the restoration company to come out to my home for the massive leak. My claim and my bathroom are STILL not closed or completed because of the lack of care and response.
I’ve been dealing with this since the first of July. My husband was recently diagnosed with cancer and hasn’t had the privacy of a bedroom or bathroom with all the people coming in and out.
Being my first claim ever I wondered if this was simply just how it goes? I googled the task of an insurance claim adjuster.
Claims adjusters evaluate and settle insurance claims on behalf of insurance companies. Their responsibilities include investigating the claim, gathering evidence, determining the extent of the insurance company's liability, negotiating settlements, and communicating with all parties involved in the claims process.
I did all the foot work for my claim. The adjuster and Pekin did NOTHING. I had to jump through hoops to get my claim approved.
I understand that the adjuster works for the benefit of the insurance company. However, I pay the insurance company every month for their services in the event of an incident like we had. I was treated with Zero customer service. I’m basically living in a dumpster fire thanks to the adjuster and Pekin.
To anyone on this thread you have rights! Check the state you live in. This is AZ.
Unfair Claim Practices Your insurer is prohibited from using unfair claim practices and/or treating you badly during the claim process. These practices are set out in the Arizona Revised Statutes and in the Arizona Administrative Code. The following are a few examples listed in Arizona Revised Statutes § 20-461.
Looks like Jake from State Farm would have been much more helpful and can save me more than $3,000 dollars a year on my plan.
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Pekin Insurance
van stapley @4bbc2020
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5 Star Rating
Automotive Garage, had a claim, good communication from adjuster. Paid the claim. Have all lines of business with Pekin. WC, CA, Package, Umbrella
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Product: Pekin Insurance Business Insurance
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Pekin Insurance
Ben Hamilton @mont4103
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1 Star Rating
Had this horrible company when our house burned down. I turned in the claim thru my agent took them 2 days to even get a response. Adjuster came out looked at it and was all but useless. Turned in list of claimed items. They have a company that values your things. They go to dollar tree for prices of anything they can to keep from paying. Spent 6 months getting paid for everything lost and still had to call every couple of days to insure they were reviewing the paperwork. Avoid them like the plague they will try every means to short you on your things. Just garbage humans and garbage coverage all around. And for fun at the end they dropped my coverage for having a large claim. I was planning on booting them but didn't get the chance
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Product: Pekin Insurance Home Insurance
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Pekin Insurance
hwulrich @hwulrich
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1 Star Rating
Absolutely horrible insurance company. Avoid at all costs. They took advantage of my 90 year-old father, undervaluing his totaled car by thousands of dollars. He got so tired of fighting with them that he just gave up. One example: they said his tires had 20% wear left on them, until I showed them a receipt that all four tires had been replaced the month before. Only then did they give him full value. They are crooks. He had his entire ankle rebuilt, two major surgeries, months in the hospital, and they only offered him 25K for his pain and suffering.
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Pekin Insurance
David I @dmarquez2001
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1 Star Rating
I just had an incident last Sat. with a car wash scratching my car, called numerous times to file a claim and could not get ahold of anyone, waited more than 20 mins on hold each time, this is really bad not being able to get anyone on the phone.
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Pekin Insurance Q&A(3 questions)
Get answers to your questions about Pekin Insurance below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
Transitional life insurance is new concept in life insurance. It provides a high, level life insurance benefit during the years you need it the most and ends with a guaranteed, paid-up policy that will be there for the rest of your life. The video on our website will give you more information (https://www.pekininsurance.com/life/), or you can contact your local Pekin Insurance agent to discuss your life insurance needs (https://agentquote.pekininsurance.com/FindAnAgency).
Pekin Insurance's Auto Guard Endorsement can be added to your Auto policy for $20 per year, per vehicle. It includes additional tire protection, rental car insurance, accidental airbag deployment, additional towing and labor expense, trip interruption coverage, personal effects coverage, key replacement coverage, fire department service charges, and pet coverage. For more information, visit our website at https://www.pekininsurance.com/auto/auto-guard/ or contact your local Pekin Insurance agent.
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