State Automobile Mutual Insurance Company

Recently I instructed my Insurance Agent to contact State Auto and ensure that my 2022 policy did not renew in 2023. They had filled out the paperwork, had me sign it, and sent it in. I thought it was a done deal. Then I received a past due notice for a $15.61 fee for the policy renewing then expiring 1 day later. I contacted both companies to see what could be done as this was explicitly against my wishes, never authorized, erroneously billed, and is an error & omission on the Insurance Agent or State Auto's behalf, not mine. I contacted customer support and they indicated there was nothing to be done and insisted on payment. I will never use this company in the future due to the failure in customer service and decision on how this was to be handled.

We've had State Auto insurance for our vehicles for about 3 years now. We switched from State Farm Insurance since they kept increasing their rates, and we had never filed a claim. State Auto has been good to work with, they have also increased their rates some but nothing as dramatic as State Farm. We have yet to file a claim but did call about a potential claim on one of our vehicles. We talked to a representative and he was very helpful and truthful, I almost expected to be forced into filing a claim but instead he suggested we not file since the vehicle had high miles and would likely result in more than our deductible would cover. They were very good to work with and I'd suggest them to anyone looking to deal with a company that is honest and treats its customers like a small town business would. State Farm treated us like a number and we never felt like we were welcomed there.

I began using State Auto at an early age. I was around 18 when I began my service with this company and at the time I found my policy to be quite decent. My premium seemed reasonable and the service was more than adequate. Oddly enough my deductible was the only issue I had. I say oddly enough because it was only $500 and in hindsight that is of course standard if not low for a car insurance deductible. As time went on, however, I slowly realized that with my older age I would be able to find discounted service with other insurance companies. I have since switched but I still quite appreciate the service and respect with which I was treated at State Auto.