Safeway Insurance Company

I had to contact the BBB and insurance commissioner& I am waiting a call from the media. On 12/08/2020 a Safeway insurer's vehicle was driven by her (uninsured)daughter on the day in question. The insures daughter rear-ended my vehicle, which was stopped with turning signal light on to turn left into a gas station. The insures daughter stated to the police that her breaks failed to work and that's why she ran into the back of my vehicle. During multiple calls and run-around from the adjuster Kimberly Ellis at ext. 6151 stated on 12/29//2020 stated that due to the driver not being on the Safeway insures insurance policy they had to contact the Safeway policyholder and that could take 30 days. On 01/21/2021 I contacted the adjuster again she stated that the claim was sent to the head person over the claims due to the insured daughter not being on the policy. I then called the head person that was reviewing the claim. He would then tell me that their Safeway insurance company will not fix my vehicle due to the Safeway insures daughter not being on the policy. And suggested I use my own insurance, pay my own deductible and get my own vehicle fixed even though I was not at fault. He stated even though the Safeway insures car was at fault & rear-ended my vehicle due to the fact the insures 21-year-old daughter was not on the policy Safeway was not paying(NOT LIABLE)so I’m left with a wrecked vehicle and Safeway insurance company basically telling me it’s my problem. I asked the supervisor of claims so what happens to the insurer who failed to put her daughter on the insurance. He stated nothing she has a choice to add her daughter or not.. so she has a choice and gets away with rear-ending my vehicle received a citation from the officer because she was at fault, but I was being a safe driver, waiting to turn into a gas station with my turning signal on and her Safeway insured vehicle hit my vehicle due to the vehicle breaks not working properly and they just walk away from the accident like it never happened? And I’m stuck with a damaged vehicle told to use my insurance and pay my own deductible and get my own car fixed even though I wasn’t at fault. I asked the supervisor to give me his boss's number, he laughed and stated “I am the head, there’s nobody higher than me”, this can not be how auto insurance works I should not have to pay for another person’s carelessness. the car that rear-ended my car was insured by a Safeway policy and they should be made to pay.</p>

Safeway is by far the worst of any company I’ve ever had to deal with. They take your money each and ever month, They will give you ever excuse as to why something ain’t covered While criminalizing you for being in A no fault accident. Been waiting 3 week for them to tell me status of a claim for a hit and run and all they can tell me is it’s being investigated instead of trying to help you

I have personally been dealing with Safeway Insurance for over ten years and they have been a wonderful company. As all companies may have a hiccup here and there but they do their best to correct it. They have always been helpful and and their customer service reps are very pleasant to speak with. I have also had a few dealings with the claims department and had no issues there, actually they handled the claim pretty quickly. I would recommend Safeway. Wendy P

If you have Safeway Insurance, cancel it. If you’re shopping for insurance, don’t go with Safeway Insurance. If you get hit by somebody with Safeway Insurance, they’re not gonna cover you, you’re wasting your time. The latter is what happened to me. Somebody without a license who didn’t speak English and was probably illegal backed into my car in a Walmart parking lot. The owner of the car had Safeway Insurance. I filed a claim with them immediately and didn’t hear back from them for over two months. Finally, I get a letter from their claims adjuster, Tiffany Maddox, who says that there’s no coverage for my accident because the driver didn’t have a license. What kind of low-level, fly-by-night insurance company does that to the victim of an accident? They act like I’m the one at fault, like I’m the one who let somebody without a driver’s license drive my car and hit somebody else’s car with it. The driver was so dumb too. I couldn’t move forward because there were too many cars in front of me and this idiot didn’t hear my horn telling him to stop backing up. Now, because of his and Safeway Insurance’s idiocy, I’m gonna have to rely on my own insurance, which will probably go up, and consult an attorney. Tiffany Maddox must be such a poor claims adjuster to work for a low-end company like Safeway Insurance.

One of the worst companies out in the world! very poor communication and very unprofessional! Tammy has very poor communication skills! my recommendation is to find a different insurance company!

I have had Safeway Insurance for two years. I signed up with them because they had a reasonable price to begin with. The application itself was easy, but it took several hours for the agent to get back to me with a quote. I signed up and was pretty happy for the first year, but my premiums went up after that for no reason. Still though, they were cheaper than their competition. I was in a fender bender recently where I was not at fault. However, I was subjected to extensive questions from the insurance company, which made me feel that they did not believe my version of the events. They did pay on the claim relatively quickly. I went to one of the approved body shops to have the work done, which took longer to fix my car than I had hoped. Overall, my experience with Safeway is average.

I have had Safeway Insurance Co. for a few years, because the price was right for what I needed. I had at one time experienced an accident under this policy (my fault). When I called an agent to report it, I was scared. Prior to this, I had never been in an accident before. I was surprised and comforted by the insurance agent, who handled my claim very professionally, and told me exactly the information I needed. They didn't even raise my monthly payment after the ordeal was over (it was a very minor accident). Overall, they left an extremely good impression on me, and I feel that this insurance company is as good as major companies like Geico or Progressive.

I shopped online for auto ins. I went with Safeway ins. Based on price. My local agent was easy to work with through email and phone. 2 months after I bought my policy I bought a second vehicle. It was on a Saturday that I bought the Jeep. The first thing I needed to do after buying it was to insure it so I could drive it home. I tried to call my agent and got voicemail. I left a message and after 2 hours had no reply. I began searching online for a toll free number and was amazed to find there was no way to speak to someone over the weekend. The toll free number also had voicemail. So then I went to the web page, there is no way to add a vehicle online. Also my policy is not viewable online. So their web site is basically just for making payments. And there is no way to speak to anyone over the weekends. This is a horrible way to do business in this day and age. I am not happy with their service at all.