Safeway Insurance

Literally the worst car insurance company to deal with. We are with GEICO and we weren’t at fault for the accident so Safeway has been dealing with everything, which was fine until needing a rental. They never answer their phone or return calls. Put car rentals under the wrong name, and then say they don’t cover the young driver policy for rentals so we have to pay daily for the car. If you have to deal with them I’m sorry for you, because good luck even trying to get into contact with anyone other than the customer service who also barely help.

Believe the reviews you read! I can't even express my frustration with dealing with this company. I've dealt with other insurance companies before for minor accidents but working with Safeway Insurance is by far the worst. From the claims rep to the adjuster, what lousy people and service. This company must hire the worst of the worst, beware...

If I could give zero stars I woul. They have Terri customer service and are all around a bad company. My husband got into a wreck on February 10th and they have been dragging there feet. He was deemed not at fault but the other guy also has safeway and they are not wanting to pay out. Looking for any excuse. It's been over a month now and we haven't heard anything and they never answer the phone I have call so many times I can't even count. They are an absolute joke of a company.

If I could give NO stars I would. This company is horrible and a scam. After an accident, they not only dropped us, but rescinded the policy! Now I am in trouble with the Secretary of State threatening to suspend my daughter's drivers license if I don't pay the damages for the other vehicle $5,700. No tickets issued at the accident because fault could not be determined. This is a nightmare.

I had to contact the BBB and insurance commissioner& I am waiting a call from the media. On 12/08/2020 a Safeway insurer's vehicle was driven by her (uninsured)daughter on the day in question. The insures daughter rear-ended my vehicle, which was stopped with turning signal light on to turn left into a gas station. The insures daughter stated to the police that her breaks failed to work and that's why she ran into the back of my vehicle. During multiple calls and run-around from the adjuster Kimberly Ellis at ext. 6151 stated on 12/29//2020 stated that due to the driver not being on the Safeway insures insurance policy they had to contact the Safeway policyholder and that could take 30 days. On 01/21/2021 I contacted the adjuster again she stated that the claim was sent to the head person over the claims due to the insured daughter not being on the policy. I then called the head person that was reviewing the claim. He would then tell me that their Safeway insurance company will not fix my vehicle due to the Safeway insures daughter not being on the policy. And suggested I use my own insurance, pay my own deductible and get my own vehicle fixed even though I was not at fault. He stated even though the Safeway insures car was at fault & rear-ended my vehicle due to the fact the insures 21-year-old daughter was not on the policy Safeway was not paying(NOT LIABLE)so I’m left with a wrecked vehicle and Safeway insurance company basically telling me it’s my problem. I asked the supervisor of claims so what happens to the insurer who failed to put her daughter on the insurance. He stated nothing she has a choice to add her daughter or not.. so she has a choice and gets away with rear-ending my vehicle received a citation from the officer because she was at fault, but I was being a safe driver, waiting to turn into a gas station with my turning signal on and her Safeway insured vehicle hit my vehicle due to the vehicle breaks not working properly and they just walk away from the accident like it never happened? And I’m stuck with a damaged vehicle told to use my insurance and pay my own deductible and get my own car fixed even though I wasn’t at fault. I asked the supervisor to give me his boss's number, he laughed and stated “I am the head, there’s nobody higher than me”, this can not be how auto insurance works I should not have to pay for another person’s carelessness. the car that rear-ended my car was insured by a Safeway policy and they should be made to pay.</p>

Safeway is by far the worst of any company I’ve ever had to deal with. They take your money each and ever month, They will give you ever excuse as to why something ain’t covered While criminalizing you for being in A no fault accident. Been waiting 3 week for them to tell me status of a claim for a hit and run and all they can tell me is it’s being investigated instead of trying to help you

I have personally been dealing with Safeway Insurance for over ten years and they have been a wonderful company. As all companies may have a hiccup here and there but they do their best to correct it. They have always been helpful and and their customer service reps are very pleasant to speak with. I have also had a few dealings with the claims department and had no issues there, actually they handled the claim pretty quickly. I would recommend Safeway. Wendy P