West Bend Mutual Insurance Company

Over 500 days since my claim was filed. Over 365 days since it has been stalled with zero movement. Living in limbo like a gypsy, in a makeshift rental, hoping each day we can begin the process to return to our family home. No solution, action, help, movement in sight. I hope no other family has to go through this experience.

My claim stemmed from a burst water pipe that damaged a significant portion of my home. We initially worked through a number of things and then ended up entering the appraisal process where things have been stalled for over a year.

For me it’s the sheer lack of interest in helping my family move forward, to focus on our claim, to find a solution. The worst is being in this purgatory, not even knowing when we might be able to move forward or return home. I now have a 12mo son who has never lived in his family home. Feeling completely invisible during my biggest time of need.

Consider carefully the help you would want and how you would want your family treated. My experience with West Bend Mutual Insurance is the antithesis of what amazing customer service could be.

Worst company to have Insurance with. They just want your money and are not on your side. They are supposed to represent you and be there for you. This lady we had to go through didn't want to do her job and was quick to put me at fault. Also they will talk to you over the phone, use anything you say against you, and wont tell you the conversation is being recorded, if it even is.

I have had to file two claims due to storms. First time, I received my claim check the next day and the second time within 10 days. Their reps are professional and kind. This is a superior company.

Horrible company to do business with. Slow to respond and when assessment are made as to damages very unfair to the consumer. The claim that was made was never handled properly and it took numerous calls and site visits to determine what the actual amount of damages were. Settlement was not fair in relation to damages that were indentified.

I've been with West Bend insurance CLAIM FREE for 20yrs. I run and operate a childcare center. On Thursday evening one of our parents contacted us to inform us that she had been diagnosed with the CoV19. Friday morning, we closed our center and informed all our parents. I contacted west bends insurance representative and asked them what the process was to file a claim. The representative at west bend informed me that for us to qualify for a claim someone at our center had to be diagnosed with the Cov19 virus. I explained to her that one of our parents had been diagnosed. She said we needed proof I explained to her that I would have the parent provide us with that documentation. She then said that there was another criteria we need to meet in order to be able to file a claim. She explained that a governmental agency had to close you down. The next day, Governor Pritizer announced that all daycare centers were mandatory closed as of Monday. I explained to the representative that we met both criteria’s and sent her an email providing her with a doctor note and documentation of the governmental closing announcement. She then called me and said that I still did not qualify because the diagnosis needed to be from one of our teachers or one of our children. West been having changed its qualification criteria not once or twice but now three times in its attempt to disqualify our center from collecting for loss of revenue.
This business is not honoring their contract. This is a hard time for everyone, and they are doing the best they can not honor those small businesses that have been affected by this disaster. My hope is that we can collect on our contract agreement.

I have been with west bend for several years and claim free. I received a non moving violation not recorded on my mvr. When my policy renewed it sky rocketed. When I questioned the increase I was told it was due to my “careless driving ticket”. I explained I’ve never been charged or convicted of such an offense. I received a copy of my mvr and it was clean. I submitted it to them and they said they get their information from a 3rd party not the dmv. I contacted Lexis Nexus and they claimed they had gotten their information from my insurance company. After several phone calls to west bend I finally spoke to a supervisor in underwriting whom explained they could see I never received a ticket for careless driving, but since the ticket I received was not listed in their database they substituted it. I explained the reason it isn’t in the database is because it was not a moving violation. According to statute an insurance company can not hold a non moving violation against you as it does not pertain to your driving or risk as a driver. It has raised my rates to the equivalent of a dui.

West Bend Mutual Insurance provides some of the most competitive rates. I purchased my coverage through an independent broker and have received great customer service in the process. My policy covers home and auto. Online access to my account is not as user friendly as with other companies, and billing can be redundant. I receive a paper copy of my coverage and a separate reminder that my bill is due soon. I receive a third piece of mail that contains my invoice. A simplified option would help to improve the customer experience. I used my auto policy for a tow and had a very quick response. I was very happy with the outcome.

This is an absolutely great company to do business with. They are based locally for me and I heard about them from my family and friends that also had policies with this institution. You may pay a little more than you would for some of the popular national places, but the amount you get in return is well worth the few extra bucks a year. I’ve dealt with them having an accident and they responded quickly and friendly without having to cut through red tape or fight with an adjuster. Highly recommended.