Westfield is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. Westfield underwrites commercial, personal, surety, and specialty lines. Here are some key things to know about Westfield Insurance: 2.6/5 average rating from users. A+ rating from the... show more
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Westfield Insurance Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 07/22/2025.
2.6
159 reviews
from WalletHub and across the web
159 reviews from WalletHub and across the web
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Westfield Insurance
WalletHub @WalletHub
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3 Star Rating
editor's review
Westfield Insurance Review
Westfield Insurance is an average car insurance company given its middle-of-the-road premiums, even though it has strong customer service. Westfield’s NAIC rating is 0.00, which means it has fewer customer complaints than the average competitor, adjusted for size.
Westfield insurance is available in all states, although it provides personal insurance only in 10 states including: Pennsylvania, Illinois, Ohio, and Tennessee.
Westfield Insurance Ratings
Reviews on WalletHub:2.6/5
NAIC: 0.00
BBB:A+
AM Best: A
Westfield Insurance was accredited by the Better Business Bureau in 1959.
Westfield Auto Insurance Review Highlights
Basic Coverage Options – Bodily injury liability, property damage liability, personal injury protection, medical payments, comprehensive, collision, and uninsured/underinsured motorist.
Extra Coverage Options – loan/lease gap coverage and roadside assistance.
Other Specialty Auto Insurance – motorcycle insurance, antique car, camper, snowmobile, and others.
Westfield Home Insurance Review Highlights
Westfield Insurance offers basic homeowners insurance policies, as well as coverage for condos and renters.
A homeowners insurance policy from Westfield Insurance protects your home and personal belongings from a variety of damage-causing risks. Westfield Insurance homeowners policies provide additional coverage for home equipment breakdown, replacement costs, personal liability, and flood. Their policies also cover medical bills and legal fees in case a guest gets hurt or their property is damaged at your home.
For condo owners, an insurance policy from Westfield Insurance will cover fire, theft, disaster or an accidental injury to a visitor. Lastly, Westfield Insurance offers renters insurance, which covers fire, theft, theft or an accidental injury to a visitor.
Overall, Westfield Insurance has reliable property insurance options for a variety of situations.
Bottom Line: Is Westfield Insurance a Good Company?
Westfield Insurance is an average insurance company, given its average pricing but low number of customer complaints. Westfield Insurance’s most notable insurance options include auto, homeowners, and business policies.
Product: Westfield Insurance Car Insurance
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jan_mathews @jan_mathews
I put in a claim for water damage to my home and they approved immediately and paid for the contractor to restore. They did an excellant job.
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Westfield Insurance
pharmacist1965 @pharmacist1965
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1 Star Rating
My son was hit by an LLC company dump truck that was insured by Westfield. We filed the police report and the claim, but they are saying we are responsible for the cost of getting it towed and storage because the particular dump truck may or may not have had active coverage. I just don't understand, and the claim representative cannot explain.
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Product: Westfield Insurance Car Insurance
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Westfield Insurance @Westfield1848
Hello, Thank you for bringing this to our attention. Please contact us at [email protected] with the claim number and your contact information so we can look into this matter further for you.
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Westfield Insurance
Joan Thornton @Jmthornton5
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1 Star Rating
I had a particularly disappointing experience with Westfield Insurance. Unfortunately, the broker I dealt with was unresponsive and didn't fulfill his role in accommodating my needs as a customer. To make matters worse, after I removed a garage-kept car from my policy, I was surprised to see my monthly insurance payments increased by $60. This experience was far from what I expected, and it left me feeling frustrated with both the service and communication.
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Product: Westfield Insurance Car Insurance
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Westfield Insurance
Joni Frank @jonifrank1
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1 Star Rating
My husband and I have homeowners' insurance and car insurance through Westfield. Midway through the one-year policy period, Westfield wants to increase our premium by $315.00 just to continue our insurance. This is price gouging at its worst. Before this, I was not aware a policy contract could be changed by one party just because they want more money. We are seniors as well.
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Product: Westfield Insurance Home Insurance
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Westfield Insurance
Maryanne Browne @maryanneb21
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1 Star Rating
I'm very disappointed in Westfield as a whole. We had to submit a claim for a broken kitchen drain pipe. This was the first claim we ever filed with them for our home, and we just received a letter stating that they were not renewing our policy. I expected the rate to increase, as it seems you are penalized for using the insurance you pay for, but I did not expect to be non-renewed. I thought the whole point of having insurance was to be able to use it. Not to mention that the contractor they recommended for the repairs to our floor, due to having to dig through the foundation, actually left our home in worse shape than before the repairs were needed. I definitely do not recommend them! I would have selected zero stars if possible.
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Product: Westfield Insurance Home Insurance
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Westfield Insurance
Dorthy Myers @OilandGas
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1 Star Rating
I had car insurance for 50 years. I drive less, and as a senior, instead of receiving a discount, they kept raising rates. I drive a company vehicle and have put 0 miles on my vehicles. My agent said rates just go up. When I asked what went up, she said she didn't know. I called the company, and they said they couldn't help me. I switched to a different company, saved $107 a month, and got my house insurance for $1500 less a year with grouping. Westfield employees said, 'Oh well,' and I keep receiving cancellation notices from them, saying I didn't pay the policy. I called, and they were so rude. I wish I had switched years ago.
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Product: Westfield Insurance Car Insurance
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Westfield Insurance
marianne james @spunky710
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1 Star Rating
Very unhappy with the car rental policy. The car is drivable but not recommended for highway driving, so the rental company would not cover a rental for an out-of-town weekend that is coming up. This is because it is still drivable around town. The policy makes no sense—I can get a rental for thirty straight days and hope parts come in and body work can be done if I take the rental now. But they won't give me a two-day rental for a weekend of highway driving and then for the 7 days later on when the car is being repaired. Plus, they made me feel like I was trying to take advantage when I have been a 20+ year customer for car, home, and umbrella policies.
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Product: Westfield Insurance Car Insurance
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Westfield Insurance @Westfield1848
Hi Marianne, We would like to look into this further to see how we can help, but we will need a bit more information. Please contact us at [email protected] with your policy number/claim number and contact information.
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Westfield Insurance
robert_haslinger @robert_haslinger
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1 Star Rating
I started with Westfield at 16 years old and have been a client for 30 years. My daughter turned 16, and unfortunately, she had an accident, so we processed a claim for $8,500. This event caused Westfield to not renew our coverage. I was a client for 30 years! For 15 years prior to this claim, I had not made a single claim. I highly encourage you to be proactive and drop Westfield before they drop you for a typical life event. It's sad to see a company tout its 'A Rating' for economics instead of loyalty to its 30-year customers.
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Product: Westfield Insurance Home Insurance
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Westfield Insurance
GB Kerr @gbkerr67
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1 Star Rating
Horrible Customer Service. The Insurance Adjuster will not follow through on the claim. The car is at the body shop and we were told they cannot locate parts for the brand new car we bought two months ago. The insurance adjuster says it is out of their hands and does not want to follow up on the body parts or provide any options. Meanwhile, we are paying $280 per week for a rental, even after our rental insurance expired after a month.
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Product: Westfield Insurance Car Insurance
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Westfield Insurance @Westfield1848
Hello, Thank you for bringing this to our attention. Please contact us at [email protected] with the claim number and your contact information so we can look into this matter further for you.
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Westfield Insurance
cc cc @birchtrees8
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1 Star Rating
Whether you are talking about car insurance, homeowners, or rental coverage, there will always be a struggle and some dubious tactics attempted by this company. They will do and say almost anything to avoid paying out a claim. For example, they told us that our house roof was damaged by hail but our detached garage wasn't. Hmm, I'm not sure hail falls in only one area. No matter what it is, you will always be arguing with these individuals. I would not recommend them.
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Product: Westfield Insurance Car Insurance
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Westfield Insurance
eileenshops2 @eileenshops2
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1 Star Rating
We had been with Westfield for over eight years with no claims, and then, during a major ice storm, our pipes burst. They settled the claim, and now they are canceling us for too many claims.
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Product: Westfield Insurance Home Insurance
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Westfield Insurance
roddrainey @roddrainey
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1 Star Rating
My house was hit by lightning. They were quick at covering everything so we could make all the repairs and replacements in a timely manner. They were great. A few months later, they dropped us - cars, homeowners, and all. Ridiculous.
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Product: Westfield Insurance Home Insurance
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Westfield Insurance
Faith Licause @miraclemomma22
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1 Star Rating
Very disappointed in Westfield Insurance. We just bought a home and decided to use Westfield Insurance for homeowners insurance. We had been with them for approximately two weeks when we received a cancellation letter in the mail, stating that they were canceling our policy due to the condition of our roof. However, our roof passed inspection before purchasing the home and there are no issues. Ten days after we received the cancellation letter, they sent us a check in the mail for our premium and then canceled our homeowners insurance on May 1st. They didn't give us a chance to resolve the issue or even provide a fair explanation before canceling our policy and sending back our premium. We were given less than a 30-day notice for the cancellation. We were not home and were out of town when the letter arrived. By the time we read it, it was too late. We didn't receive a phone call or email, just one letter. Very disappointed; I guess now, on Monday, we will be searching for another homeowners insurance company.
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Product: Westfield Insurance Home Insurance
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Westfield Insurance @Westfield1848
Hello, Thank you for bringing this to our attention. Please contact us at [email protected] with the policy number and your contact information so we can look into this matter further for you.
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Westfield Insurance
lori_cohen @lori_cohen
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1 Star Rating
We are being canceled by our insurance company, Westfield, due to 'too many incidents.' We have been faithful customers of this company for well over 10 years (closer to 15), having never submitted a homeowner's claim and, for many years, never submitting automobile insurance claims. In the last few years, our daughter has been hit twice by uninsured motorists, totaling one vehicle and nearly totaling another. In another incident, she was hit by an insured motorist, resulting in minor damage. The company refused to make any concessions based on the many years of payments, not being late, and paying for full coverage specifically for occasions like the above. How is this fair to consumers?
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Product: Westfield Insurance Car Insurance
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Westfield Insurance
Rosalyn Me @Rosalyn
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5 Star Rating
Westfield Insurance provided excellent service in handling my claim for damage to my home. Prompt, courteous, caring, professional, and knowledgeable is how I would describe how my agent handled my claim. It made a stressful situation more manageable. I am very happy with Westfield Insurance and I highly recommend them based on my experience.
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Product: Westfield Insurance Home Insurance
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Westfield Insurance Q&A(11 questions)
Get answers to your questions about Westfield Insurance below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
Westfield has a rating of 3.3 out of 5 from WalletHub's editors, based on factors such as pricing, coverage options, customer reviews and watchdog-group ratings. For example, Westfield has a rating of A from AM Best, meaning it is financially strong and in a good position to pay out claims.
Yes, Westfield insurance rates are competitive in the states that coverage is available. Westfield car insurance customers pay an average of $515 per year, which is less than the national average of $671 per year.
Westfield's car insurance rates are based on your driving record and experience, along with factors like the type of car you drive, your ZIP code, your insurance history, and more. Your coverage and deductible choices also impact your final quote, as does your...
American Select Insurance is owned by the same parent company as Westfield Insurance, the Westfield Group, but American Select Insurance does not appear to be taking on new customers. Westfield Insurance offers auto insurance in Ohio and surrounding states as well as other insurance products across the U.S..
Westfield Insurance is a decent insurance company with good customer service, an A rating from A.M. Best and an A+ rating from the Better Business...
You can get a declaration of your Westfield car insurance by contacting customer service at (800) 243-0210. Alternatively, you can get in touch with your local Westfield insurance agent to request a copy, or you can find your declaration page in your online account.
According to the company's website, you can save up to 15% by bundling home and car insurance with Wespack. You can find more details here: https://www.westfieldinsurance.com/personal/pg.jsp?page=personal_insurance
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