Synovus

After having a really sad experience, which I would call "sausage factory service," at both Bank of America and Wells Fargo, I walked in and met someone whom I can only describe as one of the most professional and nice people - Tara. Thank you for taking the time to actually get to know your clients and for making them feel at home in America.

Be Very Careful and Aware If You Have Your Money in Synovus Bank.

I would prefer to give Synovus a negative rating, however, that option is not available.

Synovus allowed the spoken (slander) or written (libel) words of a liar to cause me harm.

Synovus was told by person or persons unknown that I was involved in criminal activities and that the money earned through these criminal activities was deposited into my account.

Without any investigation, on Thursday, September 21, 2025, Synovus informed me that they no longer wanted a relationship with me.

I say without any investigation because, if even a cursory investigation had been conducted, the source of my deposits would have been known.

I was instructed that I could not withdraw a partial amount. I must withdraw all my money and close the account, or take no money at all that day and obtain my money and close the account on October 1, 2025.

I elected to receive all my money that day and close the account. They then asked for an ID with the address on it I used to open the account.

I informed them that I am a 68-year-old 100% disabled homeless veteran. The address provided was to a home I owned from 2009 to 2024. I told them I used that address because I had used it for so long I did not have a problem remembering it.

This verifiable information made no difference, and they would not give me access to my VA and Social Security Disability deposits.

I returned the following Monday with the police.

No citizen of any country with integrity should be subjected to this type of privilege. The privilege that permits slander or libel and the withholding of deposits without proof of criminal activity should not be tolerated.

Deposited a check on Friday; it was a holiday, not my problem. I called this morning after waiting all weekend for my check to clear the bank. I was told it takes 3 business days to clear. No, ma'am, it does not; it is drawn on the same bank it was deposited in. When I used mobile banking before, it was in the next day after midnight. This is a very sorry excuse for customer service. Janet was not nice to me over the phone. I will be pulling all my money out of this bank and not using their services anymore. I did call for a manager at 10 AM; it is almost 3 PM with no call back, and there seems to be no concern in the world that I have no money in my account. Very slack indeed.

We canceled this order! I have called repeatedly for months and got nowhere! Now they are harassing me! I kept accurate records of dates, times, and people I left messages for! This is ridiculous. The next step is to sue them for harassment!

Yes, twice in two weeks I had to contact customer service to help me with some issues. I reported them to the Better Business Bureau because they're a bunch of lazy representatives representing your bank. They don't care about your customers. It was the most insane banking experience. They should all be fired! Now, your customer service, on the other hand, should get raises and promotions. Sherry, Gabby, Louie, the bank reps did a great job to restore a little bit of faith that Synovus is badly lacking. I'm not going to go into detail, but I'll tell you what. I wouldn't refer my worst enemy to open an account there. It's pretty disappointing I had to reach out to the only professionals that exist within your corporation, all the way in Atlanta, because the local representatives have no respect for me or your bank. Enough said. I would give them no stars if I could.

I was a victim of debit card fraud, and dealing with Synovus Bank has been an absolute nightmare. It's been over four months, and I still have not been refunded the money that was stolen from my account. I followed every step they asked, filed the proper claims, and have made countless attempts to get the issue resolved—but to no avail.

The lack of urgency and accountability from Synovus is unacceptable. Every time I contact them, I'm given vague answers or passed off to another department. It honestly feels like they just don't care.

If you're thinking about banking with Synovus, I strongly urge you to reconsider. I would have given minus ten stars if allowed. No one deserves to be treated this way, especially after being a victim of fraud. Do not do business with this so-called bank.

Someone was able to open a bank account in my name. I have never had a bank account with Synovus. Someone opened up the bank account and attempted to transfer $10,000 from my name to my Bask Bank account. The Bask Bank Fraud Department contacted me and informed me about the fraudulent activity from Synovus Bank, with logins originating from all over America. None of the states mentioned are places I have visited in the last 27 years. I haven't even been out of my home state for the last 27 years, so why would I have any dealings with this One Star Bank? If I have never heard of these people, why would I have a bank account with them? It is apparent that Synovus Bank tolerates fraud; they would not even confirm whether I had an account or not, but they closed it without further discussion. Since an account was opened in my name and I did not authorize it, and I am a victim of a romance scammer by the names of Ali Farhan and Victor Sarudi, both of whom are with the Toronto, Canada Police Department and from the same division, I would seriously like to know how they managed to open an account under my name.

They called and let me know that they were raising my checking account charge to $10 from zero a month. I will be leaving before that starts. You are already making money off my money and now you want to make more off me. That's not going to happen.

When calling for tech support to set up account alerts, the lady refused to verify me even though we had legitimate login credentials (we are the accounting firm). We even let her speak with the owner, and she would not verify him either! Amazing! That is terrible customer service if ever I've seen it. Unbelievable. I wouldn't bank with them just based on this experience alone. I've never had any issues like this with Navy Federal.

Complete trash, this bank takes too long to send out their checks. I work for the state, which conveniently banks through them. I highly recommend no one using this bank at all—fair warning. Customer service is terrible; they don't help at all. Not only that, I have bills due and they can't even figure something out for that. I recommend going to Robins Financial or some other credit union. Do not bank with Synovus.

I deposited my 401k check and they put it on hold for 10 business days. They didn't say they would put it on hold for that long, as it was a Wells Fargo check, and I could have gone to Wells Fargo and cashed it for $25. They advised it could have been a fraudulent check, so they had to verify. Worst bank ever. My fault, as I have a Wells Fargo account but didn't notice it was a Wells Fargo check. If I could give them a 0, I would.

Possibly the worst bank to ever do business on God's green earth. I give credit to the fraud department for catching suspicious activity, but that's where it ends. After my debit card was compromised, we went to the bank to verify my identity, something most banks can do via phone and text messaging, and to get our online banking back up. Back at home, nothing has been fixed. I called customer service and was told we have to go back to the bank. Back at the bank, and they say nothing is wrong. In the meantime, they declined payment on my medication and a bank transfer to pay our rent. So, back to the bank we go again. The bank says there was a "soft hold" on the card and the apartment charged the transfer incorrectly, even though it was done automatically, exactly as it had been the month before. The bank offers no solutions. As soon as I can establish another account at a different bank and change all my deposits, Synovus is just a bad memory.

Worst business cards and online services. First, there are two different business online websites. On one, you can see your business card, but you can't do anything. I had to Google the second one to find it. When I was approved, I was not informed about the second site. Then you have to fax a form to set up auto payments? We are in 2024, and you don't have the capability to set it up online?

I paid off a loan early, and they listed the loan as a charge-off/fully paid. Despite numerous attempts to contact Synovus directly and challenging the charge-off through the credit bureaus, it was to no avail. Synovus refuses to remove the derogatory mark affecting my credit score. I would give them zero stars for this.

I have been with Bank of America for 26 years and have considered the thought of opening an account somewhere else, mainly because of location issues with Bank of America in my area. I make cash deposits at the ATM regularly. I chose Synovus because it's right by my house. I have not closed my Bank of America account mainly because I'm just testing the waters with Synovus. I made a mobile check deposit to Synovus of $100.00 from my own Bank of America account. Not $1,000.00, not $10,000, but $100, and they put a 12 business day hold on it. They failed the test miserably. I will be sticking with Bank of America!