Connexus Credit Union

I chose Connexus because it offers higher interest rates on savings accounts compared with others. Connexus has also given me friendly and helpful service. It took me a while to make a connection with someone in the IRA section, but once I contacted Cathy, she was friendly and helpful. It was a pleasure working with her. I'm happy that I found Connexus.

I have been a Connexus CU customer for a few months now. We were attracted to their mortgage offerings, but stayed for their extraordinary checking account. They started off the account with a lot of limitations, like daily deposit limits of $100 for checks, unable to make transfers out of the account to your other financial institutions if the transfer is more than a 1k.


After submitting 3 requests, once a week, we finally reached a manager who helped us lift our check deposit limit significantly. We thought that would be it, but our funding nightmares were just beginning.


First of all, they will refuse to deposit your check over and over and over again. Our company's checks come with "check here for mobile deposit" pre-printed on them. But Connexus refused to deposit it unless we re-wrote it, in addition to checking the box. Then, we rewrote it, and they refused to clear it again, because we didn't write "at connexuscu".


After getting our money held up by this repeatedly we thought we had figured out their bizarre system - but no it didn't stop there.


This month my husband and I got our IRS check, from the changed tax rules for FY2020. I signed it, wrote "for deposit only at connexus CU" and sent it to our JOINT account.


They refused it because their policy is that both signers must sign the check. Fine.


My husband signed the check, above my signature, and we resubmitted it... much to our surprise they declined it again for the same reason. I tried contacting customer service through the app to double check his signature, and got no answer.


My husband called them today and they told him over the phone that the signature appeared to have been crossed out. He explained that the crossing is a feature of his signature, and they could match it against the signature used to sign his paperwork on the account. They actually refused, telling him he had to change his signature, or have the IRS check re-issued... Imagine having the audacity to tell the customer to change their signature.

To top all this off, on their mortgage products they assure you that you can make principal payments, but their app and website actually does not allow for this. It has a field for this, but it doesn't work - even if you notify them in writing alongside the deposit. This is a scam to steal interest for their customers - any one financially minded will not stand for this, and after all these experiences I don't think I can stand it any longer either.

They are advertising their products nationally, but they are just a small town bank with limited customer service resources, and very questionable ethics and practices.

Stay away from this looney bank. They will cause you to overdraw your account with days and days of game playing. They don't care about anything - least of all your money.

Garbage company. I was forced to open an account with this credit union when I applied for a loan with a completely different company. I didn't know it was open until it was on my credit report. Just as bad as Aqua Finance.

Excellent credit union I recommend this credit union especially for checking account interest rate is low it’s excellent all across the board

Neither original creditor or collection agency made contact to inform me of account. Because I was unaware of account (now known to be a physician's office), I had no opportunity to settle the debt. My first notice was seeing the collection account on my credit file during a routine self-requested inquiry.

Misleading with regard to making most efficient payments. We went two full years making payments above the minimum amount due, and most of it went toward interest. Found out that in order to make a “principle only” payment, you have to send a message telling them directly to apply anything above your minimum due towards principle.

Great experience. Never had any problems with this credit Union. Seems to be fair to all members. I would suggest this credit Union

Again I dispute any collections because I have been a victim of identity theft on a couple of occasions and just I was recently through PayPal and they got the issue resolved. I’ve had family/ friends to live with me and they have not been very trustworthy. I will not accept responsibility of something I know no knowledge of.

A water company came to our house and made everything sound so beautiful and scammed us... this company Lend us the money knowing it was a scam..