Connexus Credit Union

I have no issues with the loan company, but the company who did the work that the loan is for really are pathetic. Homeowner Funding replaced my roof in 2016 and I have had leaks every where in my home. My office ceiling has two huge holes and the water pour in. My living room, two bedrooms and hallway also leak. I have called and sent pictures to no avail. They sent one guy to take care of the problems and nothing was ever done to correct the leaks. They offered me money, a very small amount to hire someone to fix it, and I told them it was their responsibility and the person got very belligerent on the phone and told me that was all I was going to get. I told him I only wanted the leaks fixed and it was basically take the offer or leave it. They left my gutters full of old roofing materials, nail strips all over my yard, and everything in my attic was destroyed as a result of them not telling me things should be covered before they started. Very shoddy work ethics, they dented the aluminum roof over my porch by throwing materials on top of it and laughed about it! I guess I will have to call a lawyer after all!

Black people beware of this bank They're not for us Once they have your money they feel like they have control over you all over you can talk to you in a demeaning manner and nothing gets and gets done no consequences no repercussions Think twice about putting your money in this bank Do a little research!!!

This credit card has helped me improve my credit and with the low payments I can maintain all the other credit cards that I have opened and at the same time they increase credit limit and keep me posted on what I owe and I can make payments including monthly payments from my bank plus earn points to lower my balance

I chose Connexus because it offers higher interest rates on savings accounts compared with others. Connexus has also given me friendly and helpful service. It took me a while to make a connection with someone in the IRA section, but once I contacted Cathy, she was friendly and helpful. It was a pleasure working with her. I'm happy that I found Connexus.

I have been a Connexus CU customer for a few months now. We were attracted to their mortgage offerings, but stayed for their extraordinary checking account. They started off the account with a lot of limitations, like daily deposit limits of $100 for checks, unable to make transfers out of the account to your other financial institutions if the transfer is more than a 1k.


After submitting 3 requests, once a week, we finally reached a manager who helped us lift our check deposit limit significantly. We thought that would be it, but our funding nightmares were just beginning.


First of all, they will refuse to deposit your check over and over and over again. Our company's checks come with "check here for mobile deposit" pre-printed on them. But Connexus refused to deposit it unless we re-wrote it, in addition to checking the box. Then, we rewrote it, and they refused to clear it again, because we didn't write "at connexuscu".


After getting our money held up by this repeatedly we thought we had figured out their bizarre system - but no it didn't stop there.


This month my husband and I got our IRS check, from the changed tax rules for FY2020. I signed it, wrote "for deposit only at connexus CU" and sent it to our JOINT account.


They refused it because their policy is that both signers must sign the check. Fine.


My husband signed the check, above my signature, and we resubmitted it... much to our surprise they declined it again for the same reason. I tried contacting customer service through the app to double check his signature, and got no answer.


My husband called them today and they told him over the phone that the signature appeared to have been crossed out. He explained that the crossing is a feature of his signature, and they could match it against the signature used to sign his paperwork on the account. They actually refused, telling him he had to change his signature, or have the IRS check re-issued... Imagine having the audacity to tell the customer to change their signature.

To top all this off, on their mortgage products they assure you that you can make principal payments, but their app and website actually does not allow for this. It has a field for this, but it doesn't work - even if you notify them in writing alongside the deposit. This is a scam to steal interest for their customers - any one financially minded will not stand for this, and after all these experiences I don't think I can stand it any longer either.

They are advertising their products nationally, but they are just a small town bank with limited customer service resources, and very questionable ethics and practices.

Stay away from this looney bank. They will cause you to overdraw your account with days and days of game playing. They don't care about anything - least of all your money.

Garbage company. I was forced to open an account with this credit union when I applied for a loan with a completely different company. I didn't know it was open until it was on my credit report. Just as bad as Aqua Finance.

Excellent credit union I recommend this credit union especially for checking account interest rate is low it’s excellent all across the board

Neither original creditor or collection agency made contact to inform me of account. Because I was unaware of account (now known to be a physician's office), I had no opportunity to settle the debt. My first notice was seeing the collection account on my credit file during a routine self-requested inquiry.

Misleading with regard to making most efficient payments. We went two full years making payments above the minimum amount due, and most of it went toward interest. Found out that in order to make a “principle only” payment, you have to send a message telling them directly to apply anything above your minimum due towards principle.