Connexus Credit Union

Thank You for financing my new roof in 2020 , really appreciate your hospitality and friendly service staff . They are all very knowledgeable and helpful when you inquire about your account information

My thanks for making a loan on an older camper, many finance companies will not do this. For some reason, I cannot view my account online. I wish to pay this loan off immediately, so I need some contact with the company to accomplish this.

Was suppose to be a loan NOT a line of credit!!! They lied, and it ended up hurting my credit score. Absolutely NOT happy about it.

Black people beware of this bank. They're not for us. Once they have your money they feel like they have control over you, all over you. Can talk to you in a demeaning manner and nothing gets done, no consequences, no repercussions. Think twice about putting your money in this bank. Do a little research!!!

This credit card has helped me improve my credit and with the low payments I can maintain all the other credit cards that I have opened and at the same time they increase credit limit and keep me posted on what I owe and I can make payments including monthly payments from my bank plus earn points to lower my balance

I chose Connexus because it offers higher interest rates on savings accounts compared with others. Connexus has also given me friendly and helpful service. It took me a while to make a connection with someone in the IRA section, but once I contacted Cathy, she was friendly and helpful. It was a pleasure working with her. I'm happy that I found Connexus.

I have been a Connexus CU customer for a few months now. We were attracted to their mortgage offerings, but stayed for their extraordinary checking account. They started off the account with a lot of limitations, like daily deposit limits of $100 for checks, unable to make transfers out of the account to your other financial institutions if the transfer is more than a 1k.


After submitting 3 requests, once a week, we finally reached a manager who helped us lift our check deposit limit significantly. We thought that would be it, but our funding nightmares were just beginning.


First of all, they will refuse to deposit your check over and over and over again. Our company's checks come with "check here for mobile deposit" pre-printed on them. But Connexus refused to deposit it unless we re-wrote it, in addition to checking the box. Then, we rewrote it, and they refused to clear it again, because we didn't write "at connexuscu".


After getting our money held up by this repeatedly we thought we had figured out their bizarre system - but no it didn't stop there.


This month my husband and I got our IRS check, from the changed tax rules for FY2020. I signed it, wrote "for deposit only at connexus CU" and sent it to our JOINT account.


They refused it because their policy is that both signers must sign the check. Fine.


My husband signed the check, above my signature, and we resubmitted it... much to our surprise they declined it again for the same reason. I tried contacting customer service through the app to double check his signature, and got no answer.


My husband called them today and they told him over the phone that the signature appeared to have been crossed out. He explained that the crossing is a feature of his signature, and they could match it against the signature used to sign his paperwork on the account. They actually refused, telling him he had to change his signature, or have the IRS check re-issued... Imagine having the audacity to tell the customer to change their signature.

To top all this off, on their mortgage products they assure you that you can make principal payments, but their app and website actually does not allow for this. It has a field for this, but it doesn't work - even if you notify them in writing alongside the deposit. This is a scam to steal interest for their customers - any one financially minded will not stand for this, and after all these experiences I don't think I can stand it any longer either.

They are advertising their products nationally, but they are just a small town bank with limited customer service resources, and very questionable ethics and practices.

Stay away from this looney bank. They will cause you to overdraw your account with days and days of game playing. They don't care about anything - least of all your money.

Garbage company. I was forced to open an account with this credit union when I applied for a loan with a completely different company. I didn't know it was open until it was on my credit report. Just as bad as Aqua Finance.

Excellent credit union I recommend this credit union especially for checking account interest rate is low it’s excellent all across the board