Connexus Credit Union

Applied insurance to my loan for the third time when I have had the same policy sence 2017, then made a false report to the credit bureau, saying I was over 31 day's late, I'm sick of this crap

Scam of a company. Don’t waste your time getting credit through them, they won’t report good credit. They only report bad credit..

I was forced to get a mortgage through this institute as this was the only one offering a jump start loan for first time home buyers at the time I purchased my mortgage in 2013. Although I have been in contact with a couple (and I mean COUPLE) of highly communicative cs representatives, in the past 9 years, I have nothing but poor cs or rude cs representatives. Today being a prime example.
I had called to inquire about my mortgage account being negative $$ owing as I have sold my condo and took a loss just so I don't have to deal with this institute anymore. The person who answered the call 1) sounded like I had woke him from a nap, 2) hadn't even OPENED my account information to look at it, 3) repeated back to me information I had already stated and was inquiring about, and 4) ended the conversation with "Don't worry about it", then tried to justify why he had said that to me when I called him on the totally inappropriate comment.
I will NEVER recommend this institute nor it's sister institutes for anyone just because of the lack of communication between them and their clients. It took this institute 3 years to get my property tax account under control. It was in the black for that long. Every time there was an increase to my payment amount, I had to phone them to find out why and then would FINALLY get a notice a month and a half later of the increase. The one time my amount was going to decrease, I phoned to keep my payments the same amount and the cs rep actually ARGUED with me about keeping the payment (a personalized payment amount now) at the same amount. This means that they could no longer change the rate without contacting me first, whether increasing or decreasing the amount. I ALWAYS had to contact them about things or i would be contacted WAY late from a change.
This is the WORST banking institute I have ever dealt with in my LIFE.

Very unorganized. Had to send paperwork in to try and get on a hardship program during Covid and not only did they take months for the paperwork to process, in the meantime of them knowing I was applying for the hardship program, they deemed my payments as late even though we agreed on a lesser payment. They are not easy to get a hold of or return messages. If I could refinance at a different bank I would do it in a heartbeat!

I received two different loan rates for a used vehicle. One in speaking with someone over the phone and the other from using the website. I finally decided to apply for a loan because they had better interest rates than most other lenders I found. However, when I applied for the loan, my interest rate came back much higher than I was told and what was on their website. My credit is very good, I've been employed at the same company full time for over 15 years, I own a home, I've got a good down payment, etc...so I'm not sure why my rates would be so much higher than what shows on the website. Also, at the end of my application, it said someone would contact me within 1 business day to go over my loan application. It took over 3 days for me to hear anything. I will be looking for a vehicle loan elsewhere.

Good luck getting your title in a reasonable time frame once you pay off the loan. Connexus received our boat loan pay-off on the 5th of May. It's now June 15th and they only managed to get the boat trailer title to the boat broker/dealer. I've had to call them at least once a week almost every week since they received the pay-off. Every time I talk to a customer service person they have given me wrong/false information. Their credibility to give you correct information is totally blown. I would recommend you second guess everything they tell you as the customer service folks and the title department are not on the same page. They have given false information/lied to me on at least 4 occasions. They have refused to expedite the title transfer (saying they can't figure out a way to do it) even after being ridiculously late in getting the title to the broker/dealer and not sending the title due to a supposed clerical error. They will only send the title in the USPS snail mail which means no on can track it or confirm it was truly sent. I would highly not recommend anyone to deal with this company on a boat loan. They simply can't get their stuff together when it comes to title transfers.

AVOID! I tried to join online, doing every step they said, and they wrote me two weeks later to say they could not verify my identity, though in the same letter they reported my credit score was 860 out of 900. Duh? Felt like a scam. Totally unhelpful on the phone.

This credit union is not professional at all. I opened 2 CDs from this financial institution online. After I filled out the application online for the first one, I didn’t get any email regarding my application. So I called them, and I was told the email address they got was wrong. So I ask them if they can confirm with me the funding account # they got was correct since the email address was wrong for some reason. But they told me they couldn’t see the account number, the only way I can know if it’s correct is to wait for the trial deposits, then the trial deposits didn’t go through. So I have to call them again, another customer service told me that they of course can see the account number on my application, otherwise they cannot make trial deposits. In order to solve this issue, my CD opening was delayed several days, and wasted me lots of time. When I opened the second CD online, I have uploaded the document required with the application, but later I received an email asking me to provide the same required document again, otherwise it will take 3 business days for them to call me regarding this issue. I didn’t want to waste more time, so I sent it to them again, and didn’t care what was the problems with them. Overall, very bad experiences to do business with them, they are not professional at all. Bad communication, not efficient. Don’t recommend this financial institution.

Thank You for financing my new roof in 2020 , really appreciate your hospitality and friendly service staff . They are all very knowledgeable and helpful when you inquire about your account information

My thanks for making a loan on an older camper, many finance companies will not do this. For some reason, I cannot view my account online. I wish to pay this loan off immediately, so I need some contact with the company to accomplish this.