Dollar Bank

I have never encountered such an out of date company. I have been a banking customer at Dollar Bank for 20 years so it makes me frustrated that when I applied for their credit card it was the worst experience. The amount of information you need to apply is 10 times as much as other companies. The wait for approval took WEEKS then once I was approved it took nearly 2 weeks just to get my card. I opened this account for a balance transfer which I found out cannot be done online like every other credit card. You must wait for checks to arrive in the mail then write one out to send to the credit card you want to transfer from. What a joke. This company needs a monstrous update.

Customer of 25 years. When Covid hit, Planet Fitness had been closed for days. I had no reason to think they would take my monthly fee from my checking account, but they did. Dollar Bank overdrafted me over TEN cents, charged me $36. How many people lost jobs during this time, and Dollar Bank's priority was making as much money as they could off of others misfortune. Vile, disgusting company.

Honestly I am one who does not like when banks play with my money. I am one who wants the bank to tell me exactly whats going on when i ask. Dollar bank did NOT tell me. I had put a check in friday at noon (12p) at the teller. she was partially honest telling me that she would depsoit it and it would give me the first 125 at that time... the check was for 892. She then decided without knowing to tell me that the rest would be available saturday morning. I (not knowing better) agreed to the deposit. (fast forward to saturday) I wake up in the morning hoping my auto withdrawls for my bills are done only to find out that none of the money that was supposed to be available was available that morning. ALL MY BILLS BOUNCED. I then went into a panic frenzy calling dollar bank customer service. (lord give them a 0 / 10) they just literally told me "all i see is processing and it should be available sunday or monday maybe" yes they gave me a "maybe" . then they proceded to tell me "if you need the funds immediatly you can go down to the branch and they can make the funds available for you. me being in a panic drove 20 mins down to the branch and told them what was going on. they laughed. (yes Laughed in my face) and told me the first 400 of the other funds would be available monday and the rest on tuesday because im a new customer who has only had his account for less than 30 days. so now i go home feeling like this bank is holding my money hostage. I call my bill collectors and reschedule the payments for wensday because i know this bank is full of it. (come today , monday) Nope nothing available this morning either. I am about to call a lawyer and the attorney general because i feel this bank is a federal scam. The only reason it got 2 stars instead of one is cause the lady who helped me open the account was super nice.

Great company. They refinanced our home to a 15yr mortgage with a 2.875% interest rate. It was a good quick process due to the circumstances of covid 19

This is so amazing,i was doubting this service from the start not until it happened like magic, i had all negative collections removed and permanently deleted from my credit reports,morrisgraycracktechATgmailDOTcom is the best, he did a wonderful job for me , he boosted my credit score as high as 800s and he also increased my credit limit,he fixed my credit score permanently , now am free from all debts and loans ,i was able to get a new house for myself and my niece,i guarantee you if you have similar problems he will help you out immediately , i promised to tell people about his wonderful works , kindly tell him from Crag.

I've been with this bank for my entire life, starting with a Passbook savings account at age 1. Almost thirty years later, they still treat me like dirt. Don't be fooled - just because they were historically the bank for the poor, doesn't mean they care about the poor now. Honestly, no other bank really gives a crap either, but choosing a bigger bank where you can actually easily find an office outside of your city when traveling, and potentially even getting a bank like PNC who has currency exchange services, is much more helpful than this dump. Be treated like dirt elsewhere, but at least get better services than DB.

The app is even worse then it was before. Anytime I even try to call in for help the phone line says everyone's busy and hangs up. Looking into switching banks and its sad I've been with them for 12 years. I'm over the aggravation

I'd like to know why Dollar Bank does not post my $ the day before the 1st like other retirees who bank with Chartway CU..unsat..I may have to switch CU

Dont waste your time with these clowns. They dont even come to the house to do an appraisal. Whatever zillow says it what they use. And then they want you to pay for second appraisal. They sale you like they will come to house, do measurements, take pictures, etc but they never show. Some clown gets the application and looks at zillow and picks a few houses on computer based on what zillow says.