Dollar Bank

i give a hundred negative stars. borrowed 5 or 6 times with dollar bank maybe almost half million, for over ONE MONTH unable to access to pay my bills, and dollar bank has the "e-statments" to let me know when my bills are due but bc i cannot access their site my bills are late. i have windows 10 & 11, have sarris and cell phone app NONE of these work. had a comp geek check my speed, my cookies etc said its on them. imo dollar bank went down the toilet the past 3-4 years. will be moving my money to a bank that has more support w web issues. funny i have 3 bank accounts and only dollar bank has the issue that i cant get on. will not miss them when i pull out my money

Worst experience I have ever had at any bank I have done business with I do not recommend find a reputable bank to do business with.

Dollar Bank has always been there for me. When I needed them the most through some trying times like having to get a new furnace for my home. Low interest rate as well. Thank you Dollar Bank.

A representative by the name of Amy Chase from the mortgage department gave me wrong mortgage payment information which caused me to be late. The late payment got reported on my credit and dropped my credit score significantly.

I explained to them that my wife is on deployment in the navy and I’m having difficulty qualifying to purchase a house so that our son don’t be going from house to house. I ask if they can remove it because it’s their error that caused the late payment. They rejected several times in a cold manner.

They don’t care about customers, they side with their employees right or wrong.

I have never encountered such an out of date company. I have been a banking customer at Dollar Bank for 20 years so it makes me frustrated that when I applied for their credit card it was the worst experience. The amount of information you need to apply is 10 times as much as other companies. The wait for approval took WEEKS then once I was approved it took nearly 2 weeks just to get my card. I opened this account for a balance transfer which I found out cannot be done online like every other credit card. You must wait for checks to arrive in the mail then write one out to send to the credit card you want to transfer from. What a joke. This company needs a monstrous update.

Customer of 25 years. When Covid hit, Planet Fitness had been closed for days. I had no reason to think they would take my monthly fee from my checking account, but they did. Dollar Bank overdrafted me over TEN cents, charged me $36. How many people lost jobs during this time, and Dollar Bank's priority was making as much money as they could off of others misfortune. Vile, disgusting company.

Honestly I am one who does not like when banks play with my money. I am one who wants the bank to tell me exactly whats going on when i ask. Dollar bank did NOT tell me. I had put a check in friday at noon (12p) at the teller. she was partially honest telling me that she would depsoit it and it would give me the first 125 at that time... the check was for 892. She then decided without knowing to tell me that the rest would be available saturday morning. I (not knowing better) agreed to the deposit. (fast forward to saturday) I wake up in the morning hoping my auto withdrawls for my bills are done only to find out that none of the money that was supposed to be available was available that morning. ALL MY BILLS BOUNCED. I then went into a panic frenzy calling dollar bank customer service. (lord give them a 0 / 10) they just literally told me "all i see is processing and it should be available sunday or monday maybe" yes they gave me a "maybe" . then they proceded to tell me "if you need the funds immediatly you can go down to the branch and they can make the funds available for you. me being in a panic drove 20 mins down to the branch and told them what was going on. they laughed. (yes Laughed in my face) and told me the first 400 of the other funds would be available monday and the rest on tuesday because im a new customer who has only had his account for less than 30 days. so now i go home feeling like this bank is holding my money hostage. I call my bill collectors and reschedule the payments for wensday because i know this bank is full of it. (come today , monday) Nope nothing available this morning either. I am about to call a lawyer and the attorney general because i feel this bank is a federal scam. The only reason it got 2 stars instead of one is cause the lady who helped me open the account was super nice.

Great company. They refinanced our home to a 15yr mortgage with a 2.875% interest rate. It was a good quick process due to the circumstances of covid 19