First Tech Federal Credit Union
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1 Star Rating
I'm only giving 1-star because there is no zero-star option.
I called and spoke with representatives on the phone in advance of making a credit card application as I was concerned about eligibility requirements for membership. They told me I could join and would be eligible by signing up for a membership with the computer history museum.
After filing the application, their systems were not working, and I had no idea what the status of my application was. I had to call to find out what happened with the application, and spoke to someone at a call center that obviously does not work for this institution.
I then received multiple emails, one saying my credit card application was approved and another saying that my application to the CU was denied because: "We are unable to validate the information provided".
After 20+ minutes on the phone and a transfer from one department to another, they were unable to explain why the application was not accepted. After requesting an escalation to a manager, the second representative I spoke with said his manager was in a meeting and would call me back in an hour. That did not happen.
This is easily the worst experience I have ever had with a financial institution.
I called and spoke with representatives on the phone in advance of making a credit card application as I was concerned about eligibility requirements for membership. They told me I could join and would be eligible by signing up for a membership with the computer history museum.
After filing the application, their systems were not working, and I had no idea what the status of my application was. I had to call to find out what happened with the application, and spoke to someone at a call center that obviously does not work for this institution.
I then received multiple emails, one saying my credit card application was approved and another saying that my application to the CU was denied because: "We are unable to validate the information provided".
After 20+ minutes on the phone and a transfer from one department to another, they were unable to explain why the application was not accepted. After requesting an escalation to a manager, the second representative I spoke with said his manager was in a meeting and would call me back in an hour. That did not happen.
This is easily the worst experience I have ever had with a financial institution.
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