

Flagstar Bank offers exceptional full-service banking and lending expertise with a distinctive, personal focus. Chartered in 1987 as a federal savings bank, today Flagstar has assets of $18.1 billion, and is the fifth largest bank mortgage originator nationally and the third largest savings bank in the country. Their team’s financial craftsmen possess skill and pride in their work that is reflected in their commitment to creating solutions tailor-fit for each customer. Their commitment extends to the community, where they support efforts which promote homeownership and financial well-being, including special grant programs, down payment assistance, and CRA mortgage programs. Their vision is to create a one-of-a-kind banking experience grounded in relationships, nurtured through service, and measured by results.
Flagstar Bank is a subsidiary of Flagstar Bancorp, which is listed on the New York Stock Exchange under the symbol FBC. Flagstar Bank operates 160 branches in Michigan, Indiana, California, Wisconsin, and Ohio and provide a full complement of products and services for consumers and businesses.
Flagstar Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 01/25/2021.
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This is my current Homeowners loan. I always pay well in advance of my home. Flagstar purchased my loan from another mortgage company

I'd love to leave no star. This is a majorly sketchy company. My mortgage was sold to them without my knowledge or consent. I wonder if Flagstar buys out mortgages to unsuspecting victims. They insist I must continue to pay PMI insurance on a loan paid down to 80%, that I've never missed even once! They continue to tell me they're "looking into the issue". Yeah, right. I'll continue to post horrible reviews on this unprofessional, scam company until they make my account right and refund me the money owed. Do not trust these people!

1. Our first payment of $950.00 was lost.
2. Our bank shows that Bill Pay sent an electronic check to the
P.O. Box provided by Flagstar in an email from them.
3. That P.O. Box was verified many times during multiple conference calls with Flagstar and Bill Pay.
4. We have been back and forth with them. Signed an affidavit that we sent a check to the appropriate P.O. Box, it was cashed. Flagstar said that they did not cash it.
5. Bill Pay from our bank has talked to Flag Star numerous times and each time Flag Star says that they will need proof that the check was cashed.
6. $950.00 was deducted from our account. Flag Star refuses to fill out the fraudulent
activity packet that Bill Pay services provided to them.
7. We signed an affidavit from Flagstar that we sent the check, and it was cashed fraudulently.
8. Bill Pay sent a packet to Flagstar for them to affirm that they did not cash it. Once Flagstar acknowledges that they did not cash it, they were to return the packet to Bill Pay, then Bill Pay can begin their investigation through their bank. They refuse to acknowledge that they may be at fault in any way for losing the payment that was sent to their P.O. Box. Bill Pay cannot go any further without that packet from Flagstar. In the meantime, our great credit has taken a HUGE nosedive as they continue to ding our report every month stating we have been continuously late on our payments (5 missed payments. They continue to harass us with 3-4 phone calls per week and each time we start the conversation ALL OVER AGAIN.
Now we have to get legal involved.




