Flagstar Bank

They obtain my loan a year or more ago. At first no issues but then I made a large payment to my principal balance. Ever since they have not been able to straighten out the payments. I have had to make numerous calls, and it is still not fully corrected. Just this week they returned my automatic payment, blaming on it a code from my bank. This is the same bank I have been paying through this whole time. I do not accept the coincidence that my bank did something wrong at the same time I am having trouble with Flagstar getting the principal issues applied correctly. I have made payments to them the same day of the month without fail as it is set up with auto pay from my bank. I am not sure if it is ignorance, but it is getting so bad and their excuses make no sense that it is seeming more like intentional harassment. I have had mortgages for over 30 years and have NEVER experienced anything like this. Definitely go elsewhere if looking for a loan.

I have been waiting since November 2021to finalize an agreement with Flagstar. I have also done all the correct paper work filing to take out of loss mitigation (due to the COVID Forebearance) and complete the agreed refiniance with sum attached at the end of the loan...I am told that an escalation supervisor will contact me within 48 hours to handle and to complete the process. They do not. Nobody. My loan was improperly taken out of consideration NOT because of me but for the failed connectivitiy on Flagstar's end. I woyuld like the completed as to avoid a lawyer and join a current lawsuit against Flagstar with other for this same issue.

I would not have even put one star but was needing to do that at least to submit.

They have no idea what they are doing. Our loan was acquired by them and I have had nothing but issues. It took 3 months for me to even get them to accept a mortgage payment (which they charged me a fee for because their online system kept reversing my payments). Now I called in asking for my 1098 tax form before tax day and was told they forgot to issue it so the earliest they could get it to me was 1 day after tax day. We dealt with that, however it is now over 2 weeks since taxes were due and I still have no form. I called in today and was told I don't need one since the actual first payments did not process until January of this year. That sure would have been nice to know on the call before tax day. So I asked who is going to pay for the late fees incurred by us missing tax day waiting for the form we were originally told we would have issued and we are now being told we would not need. The supervisor I spoke with used the fact that because we called only 4 days before tax day it was our fault we had late fees. I said no it was their fault because we would have filed 4 days before taxes were due. Monthly I have to log in at least a week before our mortgage is due because their online system will not let me make a payment until I try 2-3 times on different days to get the payment information to show up on my account to make a payment. I wish as a consumer we had control over who quires loans. I would NEVER apply for anything with willingly.

I have been put thru the wringer by this bank. They are the worst. They have lied to me the last 6 months about a covid 19 express program. They told me once all of the back payments were made, they would put me in the covid 19 express program for a loan modification. I call today to get an update on my approval and loan modification and they tell me that program does not exist. She said you can go online and fill out another loss Mitigation application. Why would i do that? To wate time only to be denied again. Ive been lied to. I called at least 30 times in that period and everyone told me the same thing. I called the CFPB and filed a formal complaint. They previosly denied all my requests for a loan modification. I have a hardship due to covid 19. Before that I paid every payment on time. I have never been so poorly treated by a mortgage company. I wonder how many other people have been treated the same way.

I am a client of yours- I applied for a refinance loan 8 months ago. Daniel Sotomarino was assigned to handle my account. He failed to return calls after I made many attempts to try and get a response from him. As a costumer I am entitled to a response whether it is yes or no. His lack of communication is a negative representation of Flagstar Bank. I would hope that these types of irresponsible employees would be reprimanded as they are affecting your business. At this time I would greatly appreciate a response. Thank you

Do not get a loan with this company. Never let them do your hardship modification unless you want to pay 20,000.00+ more for your loan after been finance for two or more year. They will send your paperwork server time for you to sign saying something was not right with the first one. Then they will send both of the sign documentation the FHA giving you a second and third mortgage in error. If you trying to sell your house, they will not fix it and hold up your closing time and cost you to spend a lot more money. Your buyer could lose their interest rate and you will have to change your closing date. Flagstar is the worst company I have every deal with.

Flagstar bank has been very helpful and professional with me and my spouse. We had zero problems and no set backs when we refinanced. I would recommend this bank to anyone who is looking for a mortgage.

They tell you things that aren't true and don't make notes when you call and talk to certain people wish they would never have bought my mortgage

I currently have two loans with Flagstar Bank, both of which have more that 50% equity, and both of which hold Tax and Insurance in escrow. Last year in 6 short months of the beginning of my loans for both properties, they held $3,000+ to much in escrow fees, and then refunded me the money. Since I would prefer to have the money in my account for cash flow, I began the process to all me to manage my own payments for insurance and taxes as I have done for 25+ years. When I called in they told me I had to first submit a form via Fax, yes Fax to make the request and it should be no problem because of the large equity I have on each loan. They told me that when I did it would take 3 to 4 weeks to complete the request. 6 weeks later I called, and they only saw one of my requests, because I had sent both requests in the same fax. I guess their system doesn't allow for multiple faxes. So now it is 2 months and I get letters and forms in the mail that I now have to sign and agree to allowing them to deduct $400+ for removing their effort to calculate taxes for each loan. I discovered this by calling and asking why there was a fee, the first 2 people didn't know why, and the third person said they charged me a fee when I took the loan for paying my taxes, and now they have to charge me a fee for removing that effort. I refused to pay it and so they basically said too bad. They are however able to remove the deduction for insurance and I am now able to pay my own directly, but to do so, they now have to send out new paperwork. Basically they now want me to pay them not to do something that has a cost for them.

What happened to, "Send us the faxes and we will take care of it"? How many consumers have a fax machine in their home? Infact, I cannot remember the last time I needed to receive or send one. so I am still waiting to get partial help after 2 full months.

If you are offered to get your loan from Flagstar Bank I would strong recommend you don't. I am grateful for the loan, but I am sure with more that have down and excellent credit, there must be other places that can serve my needs better.

Great customer service. Sometimes difficult to get answers right away but overall not too bad. Had issues with escrow which they explained.