Flagstar Bank

This place is a joke. My mortgage was bought out by this company and what a complete disaster it’s been working with this awful company. Their system is not applying my payments to my loan, so it shows no payment each month. However, every month I have to print a statement showing my payment is taken out of my bank from FLAGSTAR… call every month and get rude service saying I’m wrong. Then prove to them that is been received by them. My credit has been screwed by this company… STAY AWAY from them.

Due to COVID, I had to request the Forbearance option. Due to a loss of work, I had to enlist in the Navy to keep the paychecks coming. Of course I'm making much less now than I was before the pandemic so I used the forbearance to pay off my outstanding debt. At the end of the initial period I was just a little bit shy of paying everything off. Even though, they had approved me to come off forbearance they said I could extend the period so I did. I had been told NUMEROUS times by different operators that one of the options was that they could roll the total back into the loan. Of course I had to learn on my own that that is FALSE information. I was also told that I could pay a little more with my payments each month to pay down the the balance which I could do but they didn't give me that option. they just denied my request to come out of forbearance and I just got a letter in the mail to day stating that they reserve the right to put my property in foreclosure! Naturally I take to the internet and see now that it's not jus ME going through it with them so HOPEFULLY the Department of Veterans Affaires can help me keep my property instead of allowing this company to take my property.

Flagstar has been great and I would tell anyone I know that they should go with Flagstar. If you have any kind of problem Flasgstar is there to help

They keep track of all important information. I have worked with them for many years. Answer all of my questions. Great company!

we are in the same DISASTER process with Flagstar. Trying to get Covid help, we’ve sent them every document they’ve requested and yet they keep requesting the same document for the past 2 months. You ask for a manger, they’ll email them but don’t respond because I’m told they only get involved for bigger things. Well when your employees are requesting the same document for the last 2 months that they already have I think it’s time! Meanwhile I’m receiving a letter for foreclosure when I’m in a Covid process for assistance with them since we are late on payments. It feels like they are almost purposely delaying me and others so that they can foreclose on my house. I’m getting HUD and probably a lawyer involved because things at this company can’t be this bad, it really feels like it’s on purpose. You want gray hair or a heart attack then get a mortgage with flagstar. Absolutely ridiculous and extremely disappointed with them. 0 stars.

WARNING: Use Flagstar Bank at your own risk. I'm telling you in my 60 years they have turned out to be one of the most corrupt, dishonest, incompetent mortgage companies I have ever used. Flagstar make an error on my account and has refused to correct it. It paid out three insurance payments a month after my closing, two to an insurance company I did not have a policy with and one to my real insurance company even though I paid at closing. Flagstar was reimbursed, but has refused to apply the funds back into my account appropriately, holding my funds in "suspense." I have made all payments timely and Flagstar claims I am a month behind. The BBB said Flagstar "did not adequately address the issues or make a good faith effort resolve the dispute." This has gone on for almost a year. Flagstar refuses to do the right thing. I am forced to sue Flagstar.

Stay away from this bank if you can. They impose insane fees to NOT escrow your taxes. .25 X your mortgage balance is thievery! My balance is $400K on a $1M dollar property. They impose a $1000 fee to not escrow my taxes. That is unjust, unfair and illegal in some states.

My mortgage company is Flagstar bank. I have been waiting for help from this bank. Every time i get a different person. I applied for funding from the Arkansas Homeowner Assistance Fund and was approved! The bank sends them the amount you are in default so you can get back on track. When the check was sent electronically, it took 3 months for Flagstar to find the check! At that point, the check sent was short 3 payments. The Homeowner Assistance Fund was not contacted on the 3 months short! Flagstar posted the check knowing it was short 3 months! So im still behind and maybe facing foreclosure. I need help and Flagstar Bank has fallen short on this matter. I got behind due to Covid and marital debt. I've done everything Flagstar Bank asked by sending in documentation and taking calls. I'm now about $8000 behind! This is not a good company to work with.

We have been trying to get the covid modification for months now and they keep changing their story and have no idea of the status.

My loan was just transferred to Flagstar. Beforehand I read a lot of reviews on the BBB website wherein customers complained that The company was not paying property taxes, insurance etc while monies laid in escrow, causing mortgage payments to unfairly increase or causing people to pay these fees themselves even though it was collected as part of their mortgage payment. Well now I find myself in the same position. They have had my loan for one week, stating I didn’t make one payment to my prior servicing company, holding over $2100 and not releasing to escrow, etc. i am a bankruptcy attorney and I have not missed one single payment. I have spoken to three departments who all give me different stories ; their website tells me I’m over $4000 in arrears which again is laughable as I have not missed one single payment and all agents are telling me to not pay attention to the website and ignore this. What kind of company am I dealing with?