Flagstar Bank offers exceptional full-service banking and lending expertise with a distinctive, personal focus. Chartered in 1987 as a federal savings bank, today Flagstar has assets of $18.1 billion, and is the fifth largest bank mortgage originator nationally and the third largest savings bank in the country. Their team',s financial craftsmen possess skill and... show more
Flagstar Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 11/22/2025.
3.7
4,397 reviews
from WalletHub and across the web
4,397 reviews from WalletHub and across the web
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Flagstar Bank
Fed Up @fourforforr
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1 Star Rating
All the good reviews are absolute lies and probably paid for by the company. Look at Trustpilot, BBB, and the OCC for legitimate reviews. This bank has multiple class-action suits for fraud. I stupidly listened to Wallethub and ChatGPT for advice and decided to put my life savings into a high-yield savings account with My Banking Direct, a.k.a. Flagstar. What I've experienced is nothing less than fraud. They locked me out of my account, the app doesn't work, and the chat is always down. They refuse to talk to me over the phone because a disgruntled employee decided to lock me out. They lied in their BBB response, and I have recorded phone calls to prove it. I am currently seeking counsel to sue for emotional distress. This is a reprehensible, emotionally devoid bank. Stay far away and do not listen to the positive reviews. I'm telling you, they are lies. Also, if you happen to speak with Amber or Alicia, immediately start recording the phone calls. They will lie and keep you from your money.
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Product: Flagstar Bank Savings
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Flagstar Bank @Flagstar
We’re sorry to hear about the challenges you’ve experienced with your My Banking Direct high-yield savings account, and we understand how frustrating this situation must be.
Your feedback is important to us, and we want to ensure your concerns are shared with the appropriate team for further review.
If you are willing, please direct message us on one of our managed social media platform profiles (noted below) so we can learn more about your experience and better assist you.
Facebook.com/flagstarbank or X.com/flagstar
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Flagstar Bank
Erica Turner @Mrs.Turner003
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1 Star Rating
Don't ever go with Flagstar Bank for your mortgage; they will sell your loan without your knowledge. The new company will change your due date, have zero leniency, and then could negatively impact your credit! HORRIBLE company!
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Product: Flagstar Bank Mortgages
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Flagstar Bank @Flagstar
Thank you for taking the time to share your feedback with us, Erica. We understand we did not meet your expectations and would like to share your concerns with the appropriate team for further review. If you are willing, please send a direct message to one of our managed social media platform profiles (noted below) so that we learn more about your experience and better assist you. Facebook.com/flagstarbank or X.com/flagstar
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Flagstar Bank
Bev @studiosoja
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1 Star Rating
Beware! My CD matured, and they say they can't transfer my money to an outside account. Strange because I was able to transfer my money into Flagstar. They insist that they will send me a check. It's been a week since my CD matured, and I've sent them my mailing address twice, but for some reason, they have not sent the check. In these times, who wants to receive a check for substantial funds?
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Product: Flagstar Bank CDs
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Flagstar Bank @Flagstar
We’re sorry to hear about the difficulties you’ve experienced with your CD account.
We would like to share your concerns with appropriate team for review. Please reach out to us directly via our managed social media pages (noted below) so we can gather more details to further assist.
Facebook.com/flagstarbank or X.com/flagstar
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Flagstar Bank
Kristy Roberts @kjrob11
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1 Star Rating
Worst customer service ever! Worst online banking platform ever! Won't be surprised if they go out of business and leave everyone high and dry.
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Product: Flagstar Bank Home Equity
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Flagstar Bank @Flagstar
Thank you for taking the time to leave us a review, Kristy. We’re sorry to hear about your experience and would like to forward your feedback to our team for further review. If you are willing, please send a direct message to one of our social media platforms (noted below) so we can learn more about your experience and gather your contact details securely. Facebook.com/flagstarbank or X.com/flagstar
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Flagstar Bank
rcky_mntere @rcky_mntere
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1 Star Rating
The worst online bank ever! Warn customers to stay away. They will gladly accept your money via electronic funds transfer, but once you decide to close your account, even a limited-term CD, they only disburse funds via paper check. And they close your account on the day of your account closure request. You cannot log in to review the status of your account! Even worse, they send you an email notifying you of a new secure message, but you cannot access your account to review the secure message. Phone support cannot help you. You attempt to log in and are denied with a failure to authenticate message, so you think you can reset your password. You cannot reset your password. They will ask you to remove and reinstall the online app. That fails. They'll ask you to log in via the web; that fails. They'll put you on hold, and after a 30-minute phone call, they'll finally tell you the account is closed, and you cannot access your secure message.
Absolutely stay away from this bank!
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Product: Flagstar Bank CDs
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Flagstar Bank @Flagstar
Thank you for taking the time to leave us a review. We’re sorry to hear about your experience, and we understand your frustration. We would like to share your feedback with the appropriate team for further review. Please send a direct message to one of our social media pages (noted below), so we can gather more details to assist you further. Facebook.com/flagstarbank or X.com/flagstar
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Flagstar Bank
George Thompson @gthompson
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1 Star Rating
I have been trying to withdraw $245,000 from my account at Flagstar Bank since September 8, 2025. I have been requesting them to increase my limit for external transfers from $5,000 to $245,000 since the same date. I even asked them to wire the $245,000, which they confirmed they were processing, yet they have not completed it. I have been calling and sending messages twice a day since September 8, 2025. It took them 14 days to finally transfer my money, which is not acceptable. They had no issue accepting my money immediately three years ago, but they did not allow me to withdraw my money without delay.
I advise against depositing your money in Flagstar Bank, as they may delay your withdrawal or possibly prevent you from accessing your funds.
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Product: Flagstar Bank Savings
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Flagstar Bank @Flagstar
Thank you for taking the time to leave us a review, George.
We’re sorry to hear about your experience, and we understand your frustration.
We would like to share your feedback with the appropriate team for further review.
Please send us a direct message via our social media pages (noted below), so we can gather more details to better address your concerns.
Facebook.com/flagstarbank or X.com/flagstar
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Flagstar Bank
hidden frrrrr @hidden
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1 Star Rating
I went to get my money from the SS check, and they are withholding it. I have all the proof and evidence that it's mine, but they aren't approving it for me. This is the worst bank I've been to.
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Product: Flagstar Bank Savings
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Flagstar Bank @Flagstar
Thank you for taking the time to share your feedback with us.
We value our customers feedback and understand we did not meet your expectations.
We would like to share your concerns with the appropriate team for review.
If you are willing, please direct message us on one of our managed social media platform profiles (noted below) so we can gather additional details and better assist you.
Facebook.com/flagstarbank or X.com/flagstar
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Flagstar Bank
hraywilson66 @hraywilson66
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1 Star Rating
Flagstar Bank is awful. I opened a HELOC with a credit rating of 824 for the purpose of paying medical expenses and I will admit I didn't really shop around, thinking a bank is a bank, but I was wrong. The online system for making payments is a joke. I had to open a second checking account and have the customer service representative connect it to my HELOC account so I can make draws out of my HELOC through the checking in the form of an external transfer, even though the HELOC system has all the checkboxes and forms for external transfers built into it.
Every single transaction I initiated has taken sometimes 4 days, sometimes 3 days, sometimes 8 days—and that's if it works at all. There was a period of about 4 months when it did not function at all, which required me to spend time on the phone with customer care to get the transactions to initiate manually. The downstream effect is now I am incurring late fees and overdrafts because my external transactions are processed so erratically.
The only reason I have not switched to my other bank is because it would cost me another $3,000 for loan initiation fees. Otherwise, I have learned my lesson with Flagstar.
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Product: Flagstar Bank Home Equity
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Flagstar Bank @Flagstar
Thank you for taking the time to share your feedback with us. We understand we did not meet your expectations, and would like to share your concerns with the appropriate team for further review. If you are willing, please send a direct message to one of our managed social media platform profiles (noted below) so that we learn more about your experience and better assist you. Facebook.com/flagstarbank or X.com/flagstar
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Flagstar Bank
georgedz117 @georgedz117
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1 Star Rating
Flagstar's customer service is so ridiculous. Been on the phone with them for 30 minutes, now I'm on the phone and they still can't find my account.
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Product: Flagstar Bank Checking
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Flagstar Bank @Flagstar
Thank you for taking the time to leave us a review. We’re sorry to hear about your experience, and we understand your frustration. We would like to share your feedback with the appropriate team for further review. Please send us a direct message via our social media pages (noted below), so we can gather more details to assist you further. Facebook.com/flagstarbank or X.com/flagstar
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Flagstar Bank
Wilfred Cobral @neverest811
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5 Star Rating
I stopped by to seek advice regarding certain financial products and was very pleased with the knowledge and professionalism of Ms. Hassonah Turner Washington. She took the time to fully explain my options and to address any concerns or reservations I was having. Because of her ability, I would recommend Flagstar Bank to any constituent. Wil C
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Product: Flagstar Bank Business Services
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Flagstar Bank @Flagstar
Thank you for sharing your positive experience, Wil! We're so glad to hear that Ms. Hassonah Turner Washington provided you with knowledgeable and professional service. We appreciate your recommendation and look forward to continuing to serve you!
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Flagstar Bank
irishstarlass @irishstarlass
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1 Star Rating
Absolute worst decision of my adult life. I have not had one thing go right. The current problem is I can't pay my loan. All I want to do is put money on my principal so I can get out of debt. After the most illogical policy that only allows me to pay on it for 8 days a month, the system does not work. It tells me I have to pay any outstanding balance before I can make a payment, but everything is current. That is confirmed with my monthly call to them because I just cannot make my payment. No resolution and the ticketing system is a joke. They give a generic answer, not about my situation, two weeks after you placed a ticket. They also close it so you can't even communicate with anyone. They were recently acquired by Mr. Cooper, and I expected so much more from them. I actually have Mr. Cooper for my mortgage and have never had an issue, but this Flagstar side is a complete disaster and ruining the Mr. Cooper name. Seriously... don't do it.
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Product: Flagstar Bank Home Equity
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Flagstar Bank @Flagstar
Thank you for taking the time to leave us a review. We’re sorry to hear about your experience, and we understand your frustration. We would like to share your feedback with the appropriate team for further review. Please send us a direct message via our social media pages (noted below), so we can gather more details to assist you further. Facebook.com/flagstarbank or X.com/flagstar
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Flagstar Bank
Frank Muz @Nifr6
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1 Star Rating
Very low daily/monthly transfer amount in and out of the account. Flagstar charges for outbound transfers. Most banks don't charge for outbound transfers and have much higher transfer limits.
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Product: Flagstar Bank Checking
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Flagstar Bank @Flagstar
Thank you for taking the time to share your feedback with us, Frank.
We value our customers feedback and understand we did not meet your expectations. We’ll be sure to share your concerns with the appropriate team for review.
If you are willing, please send a direct message to one of our managed social media platform profiles (noted below) so that we can gather your contact information and further details to better assist you.
Facebook.com/flagstarbank or X.com/flagstar
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Flagstar Bank
Sheryl Bald @SherylB25
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1 Star Rating
I have been trying to resolve an issue since April 2025. I called to notify them that the automatic monthly payment was lower than the usual amount they deduct from my account. Since the loan was being transferred, it was expected to fix itself in a few days. However, when it didn't, I called back and was told it would deduct the correct amount when the due date arrived. Again, it didn't, and the entire amount was applied to interest only. I called back again, and they submitted a trouble ticket, instructing me to call back in exactly seven days. I did as instructed and was told that the case was closed with no resolution, so the representative submitted another trouble ticket and said I must call back in a week. I've been keeping up and called back exactly a week later; however, the representative told me it was too early in the day and no response had been given, despite being told to call back a week later. So I called the next day, and lo and behold, their system isn't working, and I need to call back later that day. The representative said the issue would be sent to management to notify them. Are you telling me that they only became aware of the issue when I called? This will be the last time I do business with them.
And prior to this issue, I had to pay an annual fee for the HELOC. I called to pay since they couldn't deduct it automatically, and they put it all towards the interest and failed to apply it to the annual fee. I was also told that I can only make that payment on a certain day of the month, and I was only made aware of this when I called back to ask why it was all towards interest.
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Product: Flagstar Bank Home Equity
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Flagstar Bank @Flagstar
We apologize for the ongoing frustration you’ve experienced, Sheryl. We would like to share your concerns with appropriate team for review.
Please reach out to us directly via our managed social media pages (noted below) so we can gather more details to further assist.
Facebook.com/flagstarbank or X.com/flagstar
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Flagstar Bank
Rochelle Hancock @Syneholistic
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1 Star Rating
So many issues trying to pay creditors using this account. I originally attempted to pay money I owe via "external transfer". Once accepted, I tried to transfer money from my checking to the creditor via external transfer. It did not go through, and my account was shut down. After speaking to Customer Service, I was told that you can only do "external transfers" to accounts that have the same name as your Flagstar account. You are UNABLE to do external transfers to family members, for example. I was then told to send money via Zelle if I'm trying to pay creditors that don't share my same name. Today, I tried to pay my creditor via Zelle and was told that the transaction cannot be completed at this time. I got onto a secure chat with Aurimar, who tells me this is a Zelle issue. Aurimar did not give me any explanation as to why it's a Zelle issue. I was left with zero explanation or solutions. I was told to try Cash App or Vagaro. I am two days behind paying my creditor. If Zelle doesn't work and external transfer doesn't work, my confidence in using other apps is lacking. This bank used to have a higher rating, and I see it has dropped since I signed up. Aurimar gave me Zelle's number so I can do his job. It's more work for me to pay my creditor. I'll be leaving this bank.
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Product: Flagstar Bank Business Services
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Flagstar Bank @Flagstar
We’re sorry to hear about the difficulties you’ve experienced with your account, Rochelle, and we understand how frustrating this situation must be.
Please send us a direct message with more details so we ensure the issue is addressed appropriately. You can reach us via our managed social media pages:
Facebook.com/FlagstarBank or X.com/Flagstar
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Flagstar Bank
Kim Forbes @Krforbes924
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1 Star Rating
Very disappointed with Flagstar Bank. I was told my mortgage payment, the May 1 payment made on April 10, was made "too early," which makes no sense. They applied the payment to my principal and refuse to apply it to the May bill after multiple calls and letters. Penalizing responsible financial behavior is unacceptable. Refusing to work with me on this one occasion in good faith tells me a lot about Flagstar.
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Product: Flagstar Bank Mortgages
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Flagstar Bank @Flagstar
Thank you for sharing your feedback with us, Kim.
We’re sorry to hear about your experience and understand your concerns.
We appreciate you reaching out to us through one of our managed social media channels, and we’ll continue to keep in touch with you there.
Your feedback has been shared with the appropriate team for further review.
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Review Flagstar Bank
WalletHub Awards
Flagstar Bank has won the following WalletHub Awards:
Get answers to your questions about Flagstar Bank below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
Flagstar Bank set ATM withdrawal limit for its debit cards. The limit can vary depending on several factors, including account type, card tier, recent activity, and account history.
To find the limit for your Flagstar Bank debit card, you can check your account agreement or contact customer service. Keep in mind that limits can change without prior notice, so it's always a good idea to check your account information regularly.
Currently, Flagstar Bank does not have any branches in Raleigh, NC. It operates branches in Arizona, California, Florida, Indiana, Michigan, New Jersey, New York, Ohio, and Wisconsin.
However, you can open an account with Flagstar Bank online. To find the nearest branches or ATMs, visit Flagstar Bank's website or contact its customer service at (888) 248-6423.
You can check the best savings accounts available to ensure that whatever decision you make really fits your goals.
Yes, a Flagstar Bank account is FDIC-insured up to $250,000 per customer, per account ownership category. This means that even if Flagstar Bank fails, you will eventually be able to recover an individual account's balance up to $250,000.
If you have a joint account, each co-owner of the account is considered a separately insured customer. As a result, you can collectively recover the account's balance up to $500,000 in the event of a bank failure,...
Flagstar Bank's savings rates are not guaranteed for a specific duration, as they are variable and can change at any time before or after the account is opened.
The My Banking Direct High Yield Savings Account does not publicly disclose a daily withdrawal limit for the account. However, the My Banking Direct High Yield Savings Account imposes no transaction limits, allowing an unlimited number of deposits to or withdrawals from your account.
For the most up-to-date information, visit My Banking Direct's website or contact their customer service at (866) 285-1856.
You can check the best savings accounts available to ensure that whatever decision you go for really fits your goals.
Flagstar Bank supports several popular peer-to-peer (P2P) transfer apps, including Zelle. You can use the Flagstar Mobile Banking app or Online Banking to send and receive money through Zelle, provided both parties have an eligible checking or savings account.
You can also use other payment apps such as Cash App, Venmo, or PayPal by linking your Flagstar debit card for transfers and purchases. For the most up-to-date information, visit Flagstar Bank's website or contact customer...
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