Flagstar Bank offers exceptional full-service banking and lending expertise with a distinctive, personal focus. Chartered in 1987 as a federal savings bank, today Flagstar has assets of $18.1 billion, and is the fifth largest bank mortgage originator nationally and the third largest savings bank in the country. Their team's financial craftsmen possess skill and... show more
Flagstar Bank Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 01/10/2023.
4.3
3,082 reviews
from WalletHub and across the web
3,082 reviews from WalletHub and across the web
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Flagstar Bank
jedwipplinger439 @jedwipplinger439
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1 Star Rating
This place is a joke. My mortgage was bought out by this company and what a complete disaster it’s been working with this awful company. Their system is not applying my payments to my loan, so it shows no payment each month. However, every month I have to print a statement showing my payment is taken out of my bank from FLAGSTAR… call every month and get rude service saying I’m wrong. Then prove to them that is been received by them. My credit has been screwed by this company… STAY AWAY from them.
Thank you for taking the time to share your experience with us. We would like to address your concerns as quickly as possible, if you are willing, please direct message us so we can assist.
Please reach out to our team on our Facebook (https://www.facebook.com/flagstarbank) or Twitter page (https://twitter.com/flagstar)
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Flagstar Bank
rlamar1977 @rlamar1977
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1 Star Rating
Due to COVID, I had to request the Forbearance option. Due to a loss of work, I had to enlist in the Navy to keep the paychecks coming. Of course I'm making much less now than I was before the pandemic so I used the forbearance to pay off my outstanding debt. At the end of the initial period I was just a little bit shy of paying everything off. Even though, they had approved me to come off forbearance they said I could extend the period so I did. I had been told NUMEROUS times by different operators that one of the options was that they could roll the total back into the loan. Of course I had to learn on my own that that is FALSE information. I was also told that I could pay a little more with my payments each month to pay down the the balance which I could do but they didn't give me that option. they just denied my request to come out of forbearance and I just got a letter in the mail to day stating that they reserve the right to put my property in foreclosure! Naturally I take to the internet and see now that it's not jus ME going through it with them so HOPEFULLY the Department of Veterans Affaires can help me keep my property instead of allowing this company to take my property.
Thank you for taking the time to share your experience with us. We would like to address your concerns as quickly as possible, if you are willing, please direct message us so we can assist.
Please reach out to our team on our Facebook (https://www.facebook.com/flagstarbank) or Twitter page (https://twitter.com/flagstar
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Flagstar Bank
Teresa @tkharris41
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5 Star Rating
Verified Customer
Flagstar has been great and I would tell anyone I know that they should go with Flagstar. If you have any kind of problem Flasgstar is there to help
Thank you for your review, Karen. We would love to hear more about your experience, so that we can use your valuable feedback to deliver a better experience next time.
Please reach out to us at (888) 248-6423 during the below times with any further comments or suggestions you wish to share.
Monday-Friday: 7:30 a.m. - 9 p.m. ET
Saturday: 8:30 a.m. - 6 p.m. ET.
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Flagstar Bank
Abraham Rothchild @arothchild
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1 Star Rating
we are in the same DISASTER process with Flagstar. Trying to get Covid help, we’ve sent them every document they’ve requested and yet they keep requesting the same document for the past 2 months. You ask for a manger, they’ll email them but don’t respond because I’m told they only get involved for bigger things. Well when your employees are requesting the same document for the last 2 months that they already have I think it’s time! Meanwhile I’m receiving a letter for foreclosure when I’m in a Covid process for assistance with them since we are late on payments. It feels like they are almost purposely delaying me and others so that they can foreclose on my house. I’m getting HUD and probably a lawyer involved because things at this company can’t be this bad, it really feels like it’s on purpose. You want gray hair or a heart attack then get a mortgage with flagstar. Absolutely ridiculous and extremely disappointed with them. 0 stars.
Abraham, we understand you are frustrated and would like to address any concerns you have as quickly as possible. If you are willing, please direct message us so we can learn more about your experience. Reach out to our team on our Facebook (https://www.facebook.com/flagstarbank) or Twitter page (https://twitter.com/flagstar).
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Flagstar Bank
Jeanna Cannarozzo @2jeannamarie
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1 Star Rating
WARNING: Use Flagstar Bank at your own risk. I'm telling you in my 60 years they have turned out to be one of the most corrupt, dishonest, incompetent mortgage companies I have ever used. Flagstar make an error on my account and has refused to correct it. It paid out three insurance payments a month after my closing, two to an insurance company I did not have a policy with and one to my real insurance company even though I paid at closing. Flagstar was reimbursed, but has refused to apply the funds back into my account appropriately, holding my funds in "suspense." I have made all payments timely and Flagstar claims I am a month behind. The BBB said Flagstar "did not adequately address the issues or make a good faith effort resolve the dispute." This has gone on for almost a year. Flagstar refuses to do the right thing. I am forced to sue Flagstar.
Jeanna, we understand you are frustrated and would like to address any concerns you have as quickly as possible. If you are willing, please direct message us so we can learn about your experience and how we can better help your situation. Reach out to our team on our Facebook (https://www.facebook.com/flagstarbank) or Twitter page (https://twitter.com/flagstar) so we may put you in touch with a supervisor.
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Flagstar Bank
nolan_hennessee @nolan_hennessee
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1 Star Rating
Stay away from this bank if you can. They impose insane fees to NOT escrow your taxes. .25 X your mortgage balance is thievery! My balance is $400K on a $1M dollar property. They impose a $1000 fee to not escrow my taxes. That is unjust, unfair and illegal in some states.
Nolan, we're sorry to see you're having issues regarding the servicing of your loan and fees. Your situation matters and we hope you'll give us the opportunity to listen and improve. Please reach out to our Loan Servicing professionals at (800) 968-7700 so we can help to address your concerns.
Monday-Friday: 7:30 a.m. to 8 p.m. ET
Saturday: 7:30 a.m. to 4 p.m. ET
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Flagstar Bank
jarwinston_94 @jarwinston_94
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1 Star Rating
Verified Customer
My mortgage company is Flagstar bank. I have been waiting for help from this bank. Every time i get a different person. I applied for funding from the Arkansas Homeowner Assistance Fund and was approved! The bank sends them the amount you are in default so you can get back on track. When the check was sent electronically, it took 3 months for Flagstar to find the check! At that point, the check sent was short 3 payments. The Homeowner Assistance Fund was not contacted on the 3 months short! Flagstar posted the check knowing it was short 3 months! So im still behind and maybe facing foreclosure. I need help and Flagstar Bank has fallen short on this matter. I got behind due to Covid and marital debt. I've done everything Flagstar Bank asked by sending in documentation and taking calls. I'm now about $8000 behind! This is not a good company to work with.
Thank you for giving us another opportunity to address your important concerns, we want to help you answer your questions as quickly as possible. As we cannot gather your personal information on this platform, we encourage you to reach out to our team on our Facebook (https://www.facebook.com/flagstarbank) or Twitter page (https://twitter.com/flagstar) and send us a private message with your contact information so we may put you in touch with a supervisor.
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Abraham Rothchild @arothchild
@Flagstar we are in the same DISASTER process with Flagstar. Trying to get Covid help, we’ve sent them every document they’ve requested and yet they keep requesting the same document for the past 2 months. You ask for a manger, they’ll email them but don’t respond because I’m told they only r]get involved for bigger things. Well when your employees are requesting the same document for the last 2 months that they already have I think it’s time! Meanwhile I’m receiving a letter for foreclosure when I’m in a Covid process since we are late on payments. It feels like they are purposely delaying me and others so that they can foreclose on my house. I’m getting HUD and probably a lawyer involved because things at this company can’t be this bad, it really feels like it’s on purpose.
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Flagstar Bank
Jean @jeanw_47
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1 Star Rating
Verified Customer
We have been trying to get the covid modification for months now and they keep changing their story and have no idea of the status.
Hi Jean, thank you for bringing this to our attention. If you are ready to begin making payments again, the first step you need to do is log in to MyLoans and check in with us. From there you will work with our Hardship Relief Task Force to reset your loan to fit your new circumstances. If you are unable to begin making payments again you may also request to extend your forbearance. Follow the link below for more information: https://flagstar.com/hardship
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Flagstar Bank
k9doglover2 @k9doglover2
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1 Star Rating
My loan was just transferred to Flagstar. Beforehand I read a lot of reviews on the BBB website wherein customers complained that The company was not paying property taxes, insurance etc while monies laid in escrow, causing mortgage payments to unfairly increase or causing people to pay these fees themselves even though it was collected as part of their mortgage payment. Well now I find myself in the same position. They have had my loan for one week, stating I didn’t make one payment to my prior servicing company, holding over $2100 and not releasing to escrow, etc. i am a bankruptcy attorney and I have not missed one single payment. I have spoken to three departments who all give me different stories ; their website tells me I’m over $4000 in arrears which again is laughable as I have not missed one single payment and all agents are telling me to not pay attention to the website and ignore this. What kind of company am I dealing with?
Thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We value your feedback and hope you'll give us the opportunity to listen and improve. Please reach out to our Loan Servicing professionals at (800) 968-7700 during the below times so we can help resolve your issue.
Monday-Friday: 7:30 a.m. to 8 p.m. ET
Saturday: 7:30 a.m. to 4 p.m. ET
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k9doglover2 @k9doglover2
@Flagstar no one will help me and to make matters worse you shorted my escrow by paying on an insurance policy that was already paid months ago! No one will give me an accounting even though I was promised by theee separate departments and now the servicing department refuses to help me. I’m reporting you to all licensing agencies and the attorney general