Flagstar Bank

We give Flagstar Bank -0 Stars. We opened a business checking account, deposited over $10,000. We had a 5 customers bank place a stop payment on their checks and Flagstar Flagged our account and Claim it's under investigation, but when we call the give us no information, they just forward the call to another department and tell us they'll contact us. It's been 3 weeks and no one has contacted us. We are reporting this bank to the BBB, FTC and Law enforcement for retrieval of our funds. They are keeping this account open against our company's wishes, the have Extremely poor customer service, Unprofessional and Racist Bankers at their Michigan branches. Overall this has been a Terrible experience! We do not recommend this bank for new customers and businesses. Please do not open ANY account with Flagstar Bank, because they will take and hold your money without notifying you or providing any information.
Release our funds and close our account.

Terrible experience. $75 fee to keep the loan active and they somehow cannot accept payment online. Yes, a bank that cannot process a payment online. This will be the first check I have mailed out in years. My first loan is also with Flagstar. Oddly enough, they have been able to process that payment online for several years. I never thought I needed to ask if they had basic payment processing capability.

HORRIBLE CUSTOMER SERVICE! Rude, not helpful at all, they don't know what they're doing, they don't communicate with each other, and don't seem to care at all. They more than double charged me and getting my money back has been such a hassle! DO NOT RECOMMEND!

I started my refi with Flagstar on Dec. 8, 2020 and it took 107 days to close this loan! I have been a customer of Flagstar mortgage for about 8 years and during that time I have never been late, always early with payments, have made several additional principal payments, refinanced with them once before for a lower rate, have a credit score WELL OVER 800 and provided banking information that confirmed significant deposit accounts that would more than pay off the mortgage. I was asked for the same things on multiple occasions during the refi process and there was very little communication from them during the process. I completely understand many more people than usual were applying for mortgages and refinancing mortgages due to the very low rates and that apparently overwhelmed Flagstar to the degree that they they did such a poor job in this. My prior experience was good with them but this one was so bad I will never do any additional business with them in the future or recommend them to anyone else. Flagstar management needs to take a hard look at their staffing levels, staffing abilities and customer service. The final nail in this coffin is that when they ask you to complete a customer satisfaction survey, their links don’t work!

The absolute worst lender in the United States of America. Fees, Fees and more Fees. They force you to open a checking account and force auto pay. Not only that, there is an undisclosed 75.00 per year Gotcha fee that they charge every year that caused me a world of hurt. I fund this checking account with enough to pay the bill and when they added this extra 75.00, it made me short. They could not kill me for the overdraft fee fast enough, not to mention the late fees on the loan. Not only that, since everything is done by snail mail, I was one time over 30 days late before I even knew I was overdrawn. Now it's on my record for the next 5 years.
I cannot wait to be done with these blood suckers.

Not good. If you have ANY hope of closing on time, do NOT use Flagstar for your residential mortgage! A friend was using them to purchase a home and two days before closing all concerned parties received “cleared to close.” Twelve hours later it was withdrawn. This has jeopardized the buyers’ financing, the seller’s sale and the sellers’ contingent purchase and rate lock on their new home. The entire deal—three transactions on two homes—may actually fall apart one day before the scheduled close and all because Flagstar underwriters could not get it together in time. I am about to buy another house. I WILL NOT use Flagstar.

<p>Flagstar Bank bought my home mortgage shortly after I moved in. Shortly after that, a representative called me to say that I needed to make a payment immediately even though I'd already made a payment the prior week. When I argued that this is not within compliance with the agreement and contract I had with the previous mortgage company, they said "this is how we do things at Flagstar Bank." I've always paid the mortgage early. Flagstar Bank expected me to make two months payments within seven days of each other. Outrageous. An awful first impression. It's been three years now. The online portal says my next payment is due two months down the line. I start shopping for refinancing. I start an application with Flagstar to get information, but never complete it, because I changed my mind. Over a month later, a representative supposedly sends me a follow up Email message. I missed it because it went into my spam folder. I call Flagstar to get some help accessing their website. The representative has the nerve to tell me off saying "if I receive an Email message, then I should respond to it." Awful customer service. I advise you to look anywhere else for a mortgage. A company like this shouldn't be in business.</p>

Tish and Monica at Flagstar in Eagle, Idaho were absolutely amazing with our home loan and I have never seen people work so hard on ours. Tish received our loan after a different mortgage lender dropped the ball several times. Tish and Monica teamed up and had our loan closed in 2 weeks at a great interest rate! They worked days, nights and even on the weekends to ensure the seller's deadline was met. They kept in constant contact with us and their communication was superb! The team at Flagstar Bank are definitely the best around!

I'm very happy with Flagstar Bank. They are easy to work with and are quick to work out a plan if I need help. I would recommend them.