Flagstar Bank

It is amazing how a company can hold 5 of your mortgages and just completely ignore you when you have an issue. Kyle Guzowski and his team of morons managed to screw up a submitted deed of record by putting incorrect names on it and are now just ignoring the issue and are refusing to correct it with the city. Who does that? How much effort/time/money would it cost to correct this issue?? There are plenty of others to use for financing needs in this arena so don't bother with these guys.

Flagstar is a great mortgage company. The website is user friendly and you get answers to your questions quickly. When I have called with questions I always get a real person.

This is by far the worst bank I have ever been FORCED to work with. Since they took over my loan. I have been trying to sell my home for over TWO years and they have made it Impossible. I came home from deployment to a ruined family and severe ptsd and I ended up having extreme financial issues. When I pcsd to a new state I began my selling process. They have made it entirely impossible and even when I’ve hade multiple FULL payoff offers they refuse to give me a payoff and then sent my home into foreclosure instead of letting me sell for the full amount and everyone winning. They love to make you suffer. I didn’t even want to give them one star. They have made me suicidal at best.

Horrible company. They are still harassing me over insurance coverage which I already got. They care crying about insurance coverage for 2 weeks which THEY purchased on my name and charge me $3 grand for. I then bought coverage to replace Hippo Insurance and they cancelled the insurance they got and refunded me $1000. So I paid $2 grand for 2 weeks coverage on top of what I paid for Hippo Insurance. Man this has been a huge headache. They need to get their act together.

I called them to get the amount to pay to get my PMI removed. They never applied that money towards my principal so it wasn’t removed. I called a second time to find out what happened and they said that they didn’t look at the notation but they were in fact remove it. One month later I get my statement and it’s still on there the PMI has still not been removed so I called the third time and she tells me that she will escalate the case. These people are thieves and crooks and I will never give them another penny of my business.

They bought the servicing of my loan.
Every month I pay extra. Every month they screw the payment up.

Previous servicer allowed me to make multiple payments over the month, and then whatever was over at the end of the month would be deducted from the principle balance.

Flagstar does not do this. They float that money into another location, wait for the next funds to accrue, and then make the next payment. Wait for the next funds to accrue, etc.

This means they're skimming extra interest off me, negating a chunk of the principle reduction I get from making 26 oversize payments a year.

Every month I call them, I make them fix it, and they do, and claim they'll fix the problem, but every month I login to check, and sure enough, they've screwed up the payment application AGAIN.

Their suggested long term fix to the question is for me to give them the ability to do a direct debit out of my checking account. This is unacceptable. They've not established that they're able to process my payments correctly when sent a check, there's no way I can trust them with direct access to funds.

Have no email alert system set up and say they send letters to notify you of certain things but I've never received anything but statements. When I asked why they don't send emails they simply say "we do not do emails." I had an autopay payment not go through and went 2 months without knowing that I wasn't making payments. Then I had an escrow shortage that I, again, didn't know about until I logged onto their website to check on something else. The lack of communication by them is actually unbelievable and I'll be doing everything in my power to move my loan to another bank.

Our Mortgage was sold to Flagstar and from that moment it has been the worst experience, never have we had more problems trying to pay or dealing with any company like the disorganized and unprofessional service this SO CALLED bank provides. AVOID AT ALL COSTS!!! ( Would give no stars if possible)

Very good company to work with. Helpful, knowledgeable and didn’t try to upsell or mislead. Didn’t sell loan after 2.5 years as of yet.