Flagstar Bank

I love this bank and I truly appreciate the offers they have when things fall hard on you. I'm gonna try my best to work harder for my family to keep a home

I would give zero stars if I could. I called to gain clarity regarding the forbearance option they offer as we were falling behind in payments due to lots of issues including job loss. I was told this would be the best option for us and at the end of the period it would be rolled onto the end of our loan. Months later we get a statement that we owe the full amount. If we couldn't afford $2,000 a month at the time, how could we be expected to repay $18,000?! We are feeling forced into foreclosure at this point. Their letters are sent out weeks later than they are dated. They dinged our credit during our forebearance period and they refuse to let us restart mortgage payments sending us further into debt to them. I have faxed, uploaded and mailed the same documents they request over and over again. Finally got our application submitted and was told it would take 30 days for under writers to give us what options we have and in 13 days they just denied any options. The letter was dated April 18th - the envelope is dated April 24th and I received it May 1st - with only 14 business days to appeal. This process has been incredibly stressful. At one point they sent us into pre-foreclosure with NO notice when I had just faxed the one piece of info they needed to complete our loss mitigation application. Nothing certified to sign has EVER been sent to us. We have $230,000 in equity in our home and they are denying us help. They definitely want to take our home and if the VA cannot help us then I hope an attorney will. Disgusting they treat anyone like this let alone a veteran with his first home.

Unbelievable!!! On April 12 2023 I have fax all the documents requested for a short sale application. I called the same day to make sure the documents were received and the agent said yes. Today april 26 I called and spoke to an agent to said that I never submitted an application for a short sale which is absolutely false. I am attaching the fax receipt I receive from the place I sent it for proof. I have been given the run around since October and I need to talk to a supervisor or someone that actually know what they are doing. I Honestly thing Flagstar is trying to foreclose on my house on purpose. Nobody seems to help or know what they are doing and it’s very frustrating. I get a different information everytime I call. I never had this kind of problem with my prior mortgage company PRMG before they switched me to flagstar.

I’m completely agitated with this company after I had nothing but good things to say. First I received a letter stating my mortgage was going down 300 dollars then two months later I received another letter stating that my mortgage is going up 600 dollars because of a mistake they did. When I contacted Flagstar they advised they made a mistake with numbers and had to up my mortgage 600 dollars. How is your mistake a penalty for me you should be paying for your mistakes not your customers that is absolutely absurd and ridiculous. Not to mention you noticed the mistake is January and instead of contacting your customer and letting them know so the issue can be fixed you just up their mortgage 600 dollars two weeks before the due date terrible way to do business, and seriously considering taking my business somewhere else.

Lately I am confused on my statement with lakeview loan services owning my loan. Other than that my experience with them have been excellent.

Something to be watchful for ... they have a policy of charging a fee if you want to remove your escrow account (in my case $500+) Seems like an unnecessary thing to do and not in their customers interest as it serves no purpose to do so (it's the customers money, why penalize that?)

They have worked with us to make sure our forever home is up to date and paid for they worked with us during thr pandemic to make sure we were able to stay

This bank is very bad at online systems. I have had to call customer service numerous times because the software is poorly written and account management doesn't work. Today I finally decided to give up on banking with them and tried to transfer my checking account balance. The system broke and I have to wait up to 48 hours to get my money. If you read this post, don't do it... do not go to this bank - you will regret it, just like me.

There loan process was so tedious - coming back asking for more and more paperwork, I almost nixed the HELOC I was requesting... such a dumb mistake - all the signs were there that the bank would jerk me around, and the did. They jacked up they jacked up the interest rate - so I called to close it and they charged all kinds of fees.

Buyer beware, they probably make all there money on fees and not actually being a real bank lending money and getting repayment.

Do ever ever ever ever I mean ever use flagstar bank for home loans or refis. Absolutely terrible, incompetent people, don’t return your calls, very unreliable. My wife and we’re trying to get a construction loan for an entire year. These people are the absolute worst in the business. My wife and I have extremely good credit, we have money and still flagstar couldn’t complete our deal. We got approval after approval but things kept coming up that they needed and we sent them right away when asked. They asked for the same documents more than twice. We even got the Vice President of the bank Martin Bushell involved and still could not finish the loan. Cyndi J Krolczyk Is one of the supervisors for the loan department she never returned any of my calls I had to send multi emails for to responds which took over a month for her to get back to us. Casey Morgan another agent for flagstar also would not respond to my voice mails or emails. I highly recommend anyone thinking of using flagstar to run away as far as possible. These people do not care about there customers and I’m pretty sure my wife n I were profiled because of our race. These guys screws our credit up by giving us 9 hard inquiries all for nothing.

This place is a joke. My mortgage was bought out by this company and what a complete disaster it’s been working with this awful company. Their system is not applying my payments to my loan, so it shows no payment each month. However, every month I have to print a statement showing my payment is taken out of my bank from FLAGSTAR… call every month and get rude service saying I’m wrong. Then prove to them that is been received by them. My credit has been screwed by this company… STAY AWAY from them.