Hancock and Whitney Bank helps individuals, families, and businesses protect and grow the financial future they deserve and the quality of life they all cherish. As Hancock Whitney Bank and under the Hancock Whitney brand, they offer contemporary banking options secured by solid ideals, pride in where they live and confidence in how far... show more
Hancock Whitney Reviews
The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. The rating was last updated on 06/15/2026.
1.6
220 reviews
from WalletHub and across the web
220 reviews from WalletHub and across the web
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Hancock Whitney
wandaculbreath6 @wandaculbreath6
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1 Star Rating
I went to bogalusa branch to open checking account. There was a man waiting because they closed his accounts and he didn't know why. I was there a good 40 minutes and when I asked the woman who just answers phone how much longer it would be she says she doesn't know that it'll probably be a while. 1 woman waiting on customers the other never got off phone. I went to another bank to open checking,,,and took no time at all, good service and friendly employees and it wasn't Hancock bank!!!
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Hancock Whitney
CJ Eady @ceijay_eady
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1 Star Rating
So how many of you have had your Online Access revoked every month for the same verification that you have provided? I have been with this institution for many years and never had any issues until I had to create a new account due to divorce. I created a new checking account for myself and my mother. I am a retired veteran and a full-time federal government employee; all of my direct deposits are coming into my regular checking. Now, I have added external accounts where I transfer money for 'rainy day' situations, which seems to be a problem with this institution since for the past four months, like clockwork, they revoke my online access. I have to find out by trying to use my phone, and I cannot log in. There is no common courtesy with this bank whatsoever. I have provided the documents they have asked for every month, and this still happens. Hancock Whitney, please address this issue. A VERY DISGRUNTAL VETERAN.
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Hancock Whitney
gaiusgracchus33 @gaiusgracchus33
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1 Star Rating
A check was written on Hancock Whitney Bank from my mother's estate. I deposited it into Charles Schwab brokerage, and I was informed by them that Hancock Whitney is refusing to verify the check, even after weeks of waiting. There are absolutely sufficient funds for the check to clear, yet Hancock Whitney seems determined to obstruct the funds from going to the surviving heirs from a deceased parent's estate. It's a heartless and unhelpful organization.
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Hancock Whitney
justesenrn @justesenrn
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1 Star Rating
Signing into my investment portfolio is a nightmare! It starts with the fact that it is not Hancock Whitney, but Certa, so you have to start there. I am very tech-savvy, but I have experienced issues from the time I moved money there several years ago. If they cared, they would fix it.
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Product: Hancock Whitney Investments
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Hancock Whitney
to an @tlatla
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1 Star Rating
Requested Visa debit cards using points at various businesses, and Hancock Whitney shipped them in two batches. I received one batch, and the other never showed up. Both were shipped on December 31, 2025, through USPS and were not trackable. I called on January 18, 2026, and spoke to Larry, who explained that the USPS is backed up and advised me to wait until February 10, 2026. I called today and spoke to Janna, and she told me there was nothing she could do. She instructed me to read the fine print in the terms and conditions, which state that once the cards are shipped, Hancock Whitney has no responsibility if they are lost. Their lack of ability to track their own debit card shipments is apparently my fault. It seems the only way to guarantee the use of points is to credit them back into my checking account. This is a clear example of poor customer service. I guess it is time to move on from this bank; I have been with them since 2006.
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Product: Hancock Whitney Credit Cards
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Hancock Whitney
Bob Pautz @bpautz569
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1 Star Rating
Recently, we used Zelle through our banking app to transfer money to a company for firewood prior to the bad winter storm moving through the South. The company stated it needed money upfront to get on the delivery schedule, so we transferred the money. The following day, when it was to be delivered, they never showed up! I immediately called my bank and filed a report for a fraudulent transaction. The bank "investigated" and came to the conclusion that no fraud occurred because Zelle provided a service. This isn't about Zelle committing fraud; the company we paid did. Needless to say, if the bank won't refund the money, we will be taking our business somewhere else.
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Hancock Whitney
Shanika Julian @1sjulian
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1 Star Rating
I am writing to express my frustration and disappointment with the service I received at the Hancock Whitney Bank drive-thru location on Elysian Fields Avenue on Saturday, 01/31/2026.
I arrived at the drive-thru a few minutes before 12:00 noon and was behind a white pickup truck. When I pulled up, the truck appeared as though it was about to leave, but instead, the driver placed the vehicle in park and remained there for several minutes. After 12:00 noon, the driver then sent an empty canister to the teller.
When I pulled up immediately afterward, the teller refused to respond or assist me in any way. This was extremely frustrating, especially since I was present before the noon closing time.
I then contacted customer service to report the incident. I waited approximately 20 minutes to speak with a representative, who showed little concern about what had occurred and did not seem interested in documenting or addressing the issue.
This experience was unprofessional and unacceptable. Unfortunately, this is not the first negative experience I've had at the Elysian Fields Avenue location, and it has left me seriously considering moving my banking elsewhere.
I hope this matter is reviewed and addressed, as customers deserve better service and accountability.
Sincerely, Banking elsewhere shortly
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Hancock Whitney
hdoug1222w @hdoug1222w
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1 Star Rating
This is a truly awful bank. Awful customer service, closing branches, outdated technology. I had been a customer for 5 years with over 100k in deposits and 4 accounts. They closed my accounts without any warning because a customer bounced two checks to me. How is that my fault? Do business with a national brand. These local banks are absolute jokes.
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Hancock Whitney
Johnny Reb @americansailor
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1 Star Rating
Too many hassles with verifications. They closed my account and I didn't know why. I had to end up going to the physical bank branch after printing out statements from my added external accounts to prove they are mine, even though I already did so via trial deposits. What was the point of the trial deposits? They are not part of any ATM network, and they don't refund any ATM fees. There are so many other banks out there that are better than this one.
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Hancock Whitney
feichangduwen @feichangduwen
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1 Star Rating
This bank is terribly disappointing. They are just awful. I opened a new account and then they locked my online access. They also rejected two of my payroll deposits. I called to resolve the issue, and they transferred me to a manager who never returned my call. Stay away from them and avoid doing business with them entirely.
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Hancock Whitney
Shoneek Savoie @lilcutiepds
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1 Star Rating
I have been having nothing but problems using their mobile app and even trying to sign in to my account on their website. I try to call the 800 number and there is always a 40-minute or more wait to speak to someone. I've had nothing but problems this past month with this bank and I am past tired of it. Thinking about banking with another bank.
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Hancock Whitney
Ed Barger @edcbarger
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1 Star Rating
Terrible Experience - Account Locked Without Notice
I recently opened a checking account with Hancock Whitney (late May 2025) and had one of the worst banking experiences I have ever had. After depositing a $150 check via the mobile app on June 2 (a birthday gift from a family member), I received my debit card on June 5 and activated it. But when I tried to use it at a restaurant, it was declined - incredibly embarrassing.
I tried using an ATM and logging into the app and website, but nothing worked. I could not get any answers that night because it was after hours. When I called the next day, I was told my account had been locked due to a hold on the mobile deposit and that it would not be resolved until the following week. When I asked if they could expedite it, I was told to call a branch.
I called the Tchoupitoulas Street branch in New Orleans and spoke with a manager. She told me the fraud department had locked my account and that there was nothing she could do. I was not even allowed to speak with the fraud team or bring in the original check to clear things up.
This whole situation was incredibly stressful. No warning, no notification, and no real help when I tried to resolve it. I was left with no access to my money and no clear resolution. I expected far better communication and customer support from a bank.
Avoid if you want reliable access to your account and decent customer service.
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Hancock Whitney
aajanbakhsh @aajanbakhsh
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1 Star Rating
Stay away from this bank. Don't fall for those bonus traps; you will end up not receiving anything but a $20 maintenance fee each month. This bank is like a scam. Don't do any sort of business with them.
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Hancock Whitney
Matthew Calcagno @mmcalca23
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1 Star Rating
While they will allow you to open an account online and accept an online deposit, they will, without informing you, lock your account, requiring you to visit a branch. Then, when you tell them you want to close your account because there isn't a branch nearby, they say no problem; they will mail you a check minus a $50 service fee. You can then wait two weeks for the check that doesn't arrive and call them back only to be told that you need to come into the branch before they can send you the check. If you are looking for a modern-day bank, look elsewhere.
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Hancock Whitney
alexpierce850 @alexpierce850
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1 Star Rating
A horrible bank. Misled regarding fees several times and then won't even return calls. Unscrupulous, to say the least. Do not walk, run away from this so-called banking institution.
Get answers to your questions about Hancock Whitney below. Editorial and user-generated content is not provided, reviewed or endorsed by any company. Please keep in mind that it is not a financial institution’s responsibility to ensure all posts and questions are answered.
Hancock Whitney doesn't explicitly state the ATM withdrawal limits for their checking accounts. However, if you have a Hancock Whitney Priority Checking account, you may have higher daily ATM/Debit Card spending limits compared to other account types.
The best way to find out your specific ATM withdrawal limit is to contact Hancock Whitney directly by phone at (800) 448-8812.
You should be able to close a Hancock Whitney CD with two owners. On a joint account, each account holder has equal access and responsibility in regards to the funds. For more information, contact the bank.
Hancock Whitney does not offer virtual credit card numbers, and there is no indication this will change anytime soon. Even though Hancock Whitney does not offer virtual cards, Hancock Whitney cardholders can still get a virtual credit card through.
Click to Pay is like the virtual credit card programs offered by many card issuers, but it's open to any credit card on the top four card networks. Therefore, even though Hancock Whitney does not offer virtual...
To avoid the minimum balance fee on your Hancock Whitney savings account, you must meet at least one of the following requirements: maintain a minimum daily balance of $250 or complete one debit or credit transaction per statement cycle.
Keep in mind that these requirements can change without prior notice. For the most up-to-date information, visit Hancock Whitney's website or contact their customer service at (800) 448-8812.
To write a check from your Hancock Whitney checking account, follow these steps to ensure the check is filled out correctly:
Date the Check: In the top right corner, write the current date in the format MM/DD/YYYY. This indicates when the check is written.
Enter the Payee: On the line labeled “Pay to the Order of,” write the name of the person, business, or organization you're paying. Be clear and precise to avoid confusion.
Write the Amount (Numeric): In the box with the dollar sign ($), write the payment amount in numbers. Include cents for clarity.
Write the Amount (Words): On the line below the payee, spell out the payment amount in words. This helps prevent alterations.
Memo (Optional): In the bottom-left “Memo” line, you can note the purpose of the payment. This is optional but useful for record-keeping.
Sign the Check: Sign your name on the signature line at the bottom right, exactly as it appears on your account. This authorizes the payment.
Check Your Account Details: Ensure the check has your account number and Hancock Whitney's routing number printed at the bottom.
Confirm you have sufficient funds in your Hancock Whitney checking account to avoid overdraft fees. For the most up-to-date information, visit Hancock Whitney's website or contact their customer service by phone at (800) 448-8812.
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