Chubb Insurance

This is by far the worst insurance company I have ever had the displeasure of working with. I work for a personal injury law firm, and this company consistently outsources claim handling to other companies, but DO NOT submit the claim to those 3rd party claim handlers in any type of reasonable amount of time. I have been told after 2 weeks, from the 3rd party that the claim doesn't exist. When we call Chubb they have it, but refuse to take ANY responsibility for getting the claim over to the 3rd party claim handlers. They just keep saying it is the 3rd parties fault the claim isn't ready yet. I have worked with all these 3rd party handlers that other insurance companies have used as well, and never have a problem. But if the claim is from Chubb it gets lost, and we never get reached back out to by the 3rd party. Every time. This is a terrible way to do business. Blaming the 3rd party claim handler for your own inadequacy. The whole company should be ashamed.

The Chubb short term disability insurance claims case manager thinks he should give my husband 40% of the 60% he's receiving from MetLife. Instead of 40% from his gross weekly pay..The whole point of paying into Chubb short term disability is to fill the gap of 40% with what my husbands employer provides of the 60% thru Metlife, so my husband would get 100% pay while he recovers from surgery..The Chubb claims case manager is an idiot an has caused financial hardship & stress for us.

It's a rip-off. Paid on insurance every month for 13 years. $300,000 policy and they sent me a check for $191,000 claiming inflation. Just got off phone with an insurance broker and she has never heard of that crap at ALL!!

Cancelled my trip 3 months a go and filed a claim. Still waiting. I think its a scam. Purchased through Aero Mexico. Never again, for both.

Worst experience of my life. I explicitly have it in writing that I did not agree to a new policy they wanted me to renew for last year. I am now I am being told I am overdue for a bill for a policy I didn't agree to or sign renewals for. They want me to sign documentation that says I am cancelling the policy and would still owe part of the balance if I don't show them what insurance company I am with now. How is this legal??? I never agreed or signed a new policy??? Absolutely shady customer service and underwriting department that never responded to inquires and took multiple attempts to communicate with via phone and email being bounced back and forth between agents and departments, what I thought was just a horrible experience with customer service has now turned into a nightmare scenario of a company bullying me to pay for something I never signed or agreed to in fear it will go to collections and negatively impact my finances. I will never recommend Chubb for any coverage.

This company has no idea what they are doing. After paying for a year long policy I was told I did not pay for it. My bank and I disagree. After a month of back and forth being accused of not being truthful I gave up. I disputed it through my back and had a refund in less than three days. Next I receive a past due notice. They wanted to take credit for finding the payment and sending it back. I was told I didn't have a policy so how can it be past due? Even today four months later I receive a cancellation notice. What in the World is going on?

Insurance only has value if it pays out in the event of a loss. Chubb is in the business of DENYING claims. Search for "Chubb insurance reviews" and try to find reviews of PAID claims. You'll start to notice a pattern....

When it comes to insurance I can be really picky!
I had my doubts at the beggining but once I got in touch with them, I felt in heaven! I remember this time when I had a problem with my car and I did not what to do; I called them and in one, two, three, they were working to solve my problem!
I think they are one of the greatest options when it comes to insurance
I am really happy with them

I used (and still do) this company for car insurance for travel to Mexico as a tourist. I can only say that the service level and the product (car insurance) they offer are excellent. You can count on them to provide you with detailed, but easy to understand description of the policy and to work with you to make sure you are getting the best possible coverage for your budget. More than that, if you so wish, you will be provided with a very valuable information regarding what to expect when you are driving in Mexico and how to avoid problems with local highway patrol. I would definitely recommend this company for Mexican car insurance needs.