Tower Hill Insurance

Had them for Home Insurance for about 18 years. When Hurricane Ian came through here last year...sure...they picked up the phone and gave assurances about someone coming to assist. DIDN"T HAPPEN! Castle Care NEVER called me back, so the roof never got tarped. It was over a month before the appraiser came out to look at the roof (but never called). The people on the phone seemed to care, but the boots on the ground didn't care at all. THEN, oh...your premium is DOUBLING next year (and not even because of Ian; that gets factored into NEXT YEARS premium). Thanks for nothing Tower Hill.

we got tower hill insurance for our home and they just cancelled it with no call or enough notification. They asked for three pictures and i sent them in , and there was no issue at all. No customer care called me or anything. The agent that sold me this insurance also didnot get an email till last minute. This is so unfair and ridiculous please dont get this insurance.

Been with them for almost 9 years, never made a claim, but they are dropping us because we have a frame house with gable roof. They said they want to "lower their hurricane exposure." Nice way of saying they only want to insure block homes!

When I purchased my house in 2004, I chose Tower Hill Insurance. They were the ones with the most affordable rates and I was able to include my insurance payment into my monthly payment. When the market began to decline and I refinanced my home they also helped me see if there was a more affordable policy that met my needs while not slacking on any coverage. I only spoke with customer service once when I left the home in 2010 because I was no longer able to afford the house, but the person I spoke with was very courteous and the company mailed me out a check for the overpayment promptly.