TransUnion

70 Reviews

We've always been more than just a credit reporting agency. We're a sophisticated information provider with an eye toward making a better world. Our diverse sets of data and analytic solutions deliver meaningful insights to help businesses and consumers spot opportunities and manage risk. We see information not for what it is, but for... show more

TransUnion Reviews

1.5

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Thomas
September 15, 2023 • @hondwing2181247

TransUnion is terrible unreliable it's been almost a whole month before they updated my credit file they showed me at a 6:39 when I know I actually have over a 700 credit score I tried calling them it went to automated ask you a bunch of questions and then they hang up on you just to collect your personal information my suggestion don't do TransUnion the only thing they want to use and sell is your information

Product: TransUnion Credit Report

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Michelle
August 31, 2023 • @michelle_moore1229

No one reports this loan right. They don't show pymts made. I've made pymts and I'm caught up with 3months in.
TransUnion don't report accuracies. They've always reported 1 pymt and no minus for a whole year. Reporting 4 loans the same with no pymts made.

Product: TransUnion Personal Loans

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Michelle
August 31, 2023 • @michelle_moore1229

TransUnion is a reporting agency that always report the wrong information or not report at all. They usually report 1pymt for a year on my report.

Product: TransUnion Credit Cards

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beebeecora
August 28, 2023 • @beebeecora

I tried to create an account and kept receiving an error message that my identity verification failed. I reached out to TransUnion on facebook messenger and was paired with Caity. I explained the situation and she kept resetting my account so I could try again. Instead of offering any useful advice she just stated that there was nothing on their end that indicated that there should be an issue, and when I told her I still wasn't able to make an account she simply stopped responding instead of offering any alternative solutions.

Then I reached out to TransUnion on their website chat function and got paired with Camille, who was very helpful but then she transferred me to Zyanna who is probably the most useless customer service representative I have ever worked with. I again explained the situation to her and she said she would look into it. Twenty minutes later I haven't heard anything so I message to ask if she is still there which she says she is, but doesn't say anything about what she was supposed to be looking into. I explain the situation again and she gives me instructions to call their helpline. I asked what she was doing for the last 20 minutes and she ends the chat. She was very rude and completely wasted my time.

Product: TransUnion Identity Theft Protection

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Levarn
July 5, 2023 • @leemarshall38

TRANSUNION FRAUDULENTLY ADDED THIS COMPANY TO MY CREDIT FILE, WHEN MY FILE WAS LOCKED. THESE COMPANIES FRAUDULENTLY DESTROY COMSUMERS CREDIT, WHEN I NEVER GAVE PERMISSION FOR ANY ACCOUNTS TO BE SHOWN ON MY ACCOUNT. I WILL BE FILING DOCUMENTS AGAINST TRANSUNION, EQUIFAX AND EXPERION.

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Lynette
June 30, 2023 • @lynthomas975

I've had less than 7% utilization for a very long time. Used $16 on my credit card and my transunion went down 25 point. The reason it gave was my utilization went from $0 to $16. Paid bill before it was due and all I received was a measly 4 points back. Credit bureaus are full of crap....

Product: TransUnion FICO Score

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stevecamkin1
June 30, 2023 • @stevecamkin1

I was trying to contact them again to correct a previous dispute that was not resolved and to report incorrect data regarding multiple credit cards that dramatically impacted my credit score. After a lengthy verification process I reached someone only to have to be transferred again and was disconnected. No-one returned my call or tried to reconnect me. Now there is a 38 minute wait. Every time I try to call TransUnion I get a message that average call times are higher than normal. Either their math is wrong (not good for a company impacting our credit ratings) or things are continually trending for the worse.

Their voice recognition systems keep responding with irrelevant responses. The verification process is excessive. No indication of wait time once you go on hold. These are all issues that have been ongoing for quite some time. A very frustrating and time consuming experience again.

Product: TransUnion Credit Report

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Francisco Vazquez
May 21, 2023 • @fjvl35

I m really don't understand how lender can believe what this agency puts in credit reports, I am a person who always keeps my payments up to date, I take care that my total credit remains around 30% or less, I am responsible for everything that has to be done to do with my credit, just this month I raised my percentage of use to 33% and these jokers reduced my credit by over 20 points putting my credit on fair when it was good and it continues to be good, it really is frustrating to have agencies like these so lacking in seriousness

Product: TransUnion FICO Score

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Kim
May 8, 2023 • @kajbama80

I have proved to TransUnion this is not mind they took off put right back so again another lawsuit on them and the collection agency not playing I will be sending all this over to my attorney

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Rosemary
April 27, 2023 • @rtw61

This account has been long paid through original creditor. I have all the proof necessary. Still is showing up on this report as unpaid. NOT PLEASED!!!!! When I attempt to file with Trans Union I get sent around and around!!

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Review TransUnion

TransUnion Q&A(5 questions)

What is TransUnion?

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WalletHub

TransUnion is a credit bureau that produces credit reports and provides various products and services related to consumer credit health and identity theft prevention. As one of the three major credit bureaus (along with Equifax and Experian), TransUnion collects information about how consumers use credit, including the types of credit accounts used, payment history for those accounts, amounts owed and more. TransUnion then passes that information along to creditors and potential employers, which use the information – often...

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How do I get a free TransUnion FICO score?

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WalletHub

You can get a free TransUnion FICO score through a Bank of America credit card account, select Barclays credit card accounts, and Discover's free Credit Scorecard program (open to all).

You cannot get a free FICO score from TransUnion directly. Instead, TransUnion allows you to view your VantageScore by paying $24.95 per month for a TransUnion account. That gives you unlimited access to your credit score, your credit report, and credit monitoring.

You...

How can I file a complaint against TransUnion?

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WalletHub

To file a complaint against TransUnion, use the Consumer Financial Protection Bureau's online complaint tool or contact your state's attorney general. Once you file an online complaint with the Consumer Financial Protection Bureau (CFPB) or state's attorney general, they will forward that complaint to TransUnion. Basically, the CFPB and the attorneys general want to understand what kinds of complaints companies are receiving as well as what those companies are doing in response. TransUnion's customer service representatives will...

Why can't I get a free credit fica score through Transunion

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Unlock my credit score

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TransUnion Contact

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Customer Service: 800-916-8800

P.O. Box 1000

Crum Lynne, PA 19022

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